Places for People Reviews 

I have tried to ring the local office and a.. so called main office about an ongoing issue with a neighbour. I have put in a complaint which is going on with the police. I. Allegedly know about other complaints. That places for People really ignore. An absolute amount of rubbish/ Stolen items. I have photos of his Graffiti. But Places for People and. The police have no interest. Even though I have All the Appalling notes that really prove his appalling Narsistic Behaviour. Beggars belief.

Everything is great about my experience with Places for People,They keep us all notified of things happening in the community,have regular meetings and always update us on anything that may affect our living standards.
Any repairs I have needed done where carried out swiftly and competently.I have lived hear for 3 years now and I am delighted to do so .

We live in the top floor and have a flat roof. Not for the first time our roof leaked just before Christmas. I just found out last week that the repair work was completed at the end of January. The scaffolding was eventually taken down two days ago some two months after the work was completed. We’ve had teenagers playing on the scaffolding and I phoned PFP to tell them this. Waiting on the phone for nearly one and a half hours made me really angry. You’re right I am not at all satisfied. William Erskine. Ps we are still waiting for a painter to paint the hall and bathroom ceilings that were water damaged due to the leak.

An atrocious company especially when it comes to getting a response to a complaint they have gone against what’s written in my tenancy time and time again and ignore me it’s worrying really they do not upkeep the exterior of homes even their own trades man have a lot of negative things to say about how they just look for ways to charge customers
I have been dealing with a new area manager for a while and I’ll be blunt he has done nothing will not even respond in resolver I have local mp involved and the police and the oumbudsman and still I can’t get anywhere because he I won’t name names refuses to reply
I woukd not recommend places for people to anyone this has been an ongoing complaint since 2023-2024

This is a reply yes I will email you
Lets see how this goes

Myself and my partner were first time buyers , had no clue where to start. Places for people at the gwel has made this stressful and confusing process really simple. A big shout out to Louise, she has been amazing.
Definitely would recommend if you are trying to get on the property ladder for shared ownership!

As another reviewer said below:
"If I could give zero stars
If I could give zero stars, I would. None of their processes seem to work their repairs service is ineffective and simply does not work. Their trades people are always rushing which inevitably means they do half jobs and have to come back a second or third time.
They often cancel their apts meaning you've booked annual leave for nothing. Their employees will secretly share how unhappy they are with their managers and within their roles with the same managers being there for years with serious attitude problems.

They've recently changed their website log in process and it does not work on mobile phones. By the time they send you a code, they've logged you out again lol. Its easier to log into my bank, any bank than it is to log into PFPs website. I am at a loss as to how any organisation can be so happless as to literally getting everything wrong."

They try and cheap out on everything. Their website is awful.

I am unable to login to the customer portal. It says the password is incorrect again. I cannot reset it via email or phone, it says I am unable to do that YET again.
I have been on the phone for 20 minutes! 20 MINUTES whilst I'm meant to be working oddly enough for a Software Development company, as a developer. I KNOW THIS RIDICULOUSNESS IS NOT NORMAL AND THEY PROBABLY TRIED TO CUT COSTS YET AGAIN BY CHEAPING OUT. And whilst I'm on hold it tells me YOU can help train me on IT (HA!!!!!!) And then tries to send you to the portal. It would be laughable if it wasn't so annoying!!!! Come on places for people, it's pure silliness that in 2026 i cant reset my password!
There are options to offer customers to reset their passwords that actually work, you know. Try one.

I absolutely guarantee no one is hacking my account to pay my rent.
I wish they would.

Very poor heating been off for 4 months and still keep saying 5 weeks and 5 weeks later 5 weeks more absolutely worst housing association in the country still waiting

Absolutely appalled and furious with the shocking treatment from Places for People.

We have been waiting **8 weeks** for a simple bathroom repair — eight weeks of chasing, waiting, and getting nowhere. Then when an appointment was finally arranged, it was **cancelled without a single word of warning**. No call, no message — just complete disregard.

We rearranged again and I made sure to be at home for **two full days straight**, only for **no one to show up at all**. After having to chase them myself, I’m then told it had been cancelled — again, without bothering to inform us. The sheer lack of communication is unbelievable.

And now? We’re expected to just accept waiting until ** April** like this is normal.

This isn’t just poor service — it’s outright neglect. My dad is living with dementia**, and he’s been left without a properly functioning bathroom because of repeated failures and incompetence. This is a vulnerable elderly man being completely let down.

The lack of accountability, the broken promises, the wasted time, and the total disrespect shown to us is disgraceful. Eight weeks of delays, being left sitting in the house for days for nothing, and not even the basic decency of a phone call — it’s beyond unacceptable.

Places for People should be ashamed of how they treat their tenants. This experience has been nothing short of a complete failure from start to finish.

Good communication, I’m very polite and very helpful

Only lived here a short time whenever I report a issue they either say it's my job to fix it or the job gets cancelled. All my gutters are cracked got a issue with my front door. They increase the rent then tell you it's your job to fix everything

Absolutely disgusting company. Had tenants move next door to my 75 year old grandmother and caused nothing but problems. Constant noise, banging, loud music and screaming from the tenant and the multiple people she has in the house all throughout the night and into early hours of the morning. Not to mention the smell of drugs which floods the whole housing estate as she lives there with her 6 year old supposedly “autistic son” who is “non verbal.” Even children whom are “non verbal” screech and make noise yet she continues to blame the banging noise onto him. How come it started around 11pm and continues all through the night but silent all day whilst she sleeps all day and lets her kid run riot. My nan can’t even sit in her own back garden and hasn’t been able to for over a year due to the 3/4 large dogs jumping over her fence and even entering my grandmothers property. She conveniently likes to move the dogs elsewhere when she knows a visit is due and then brings them back several days later. This situation is so out of control and my grandmother is living in absolute fear. Cheryl Lock who is supposed to be handling the situation is nothing but a waste of space and frequently belittles our concerns. ABSOLUTELY SHAMEFUL.

Avoid this H/A at all costs, you wait and wait for repairs to be done. Communication is bad, you have to call them, they dont keep you updated on any progress.
The only good thing I can say is that all workmen that have been to my home have been brilliant,

Reported my broken insecure door in January 2025. They lost my repair and re reported it in march 2025 it’s been over a year and I get repeat appointments to fix it cancelled an hour before the time slot, I have lost 5 days annual leave e waiting in for this repair. Shocking company repairs with my neighbours are also not being carried out. I have contacted housing ombudsman for advice

Amanda was very helpful and a happy soul witch puts any body in a good mood only thing wrong is we are still waiting for Gary to get a cooker for us witch was suppose to be delivered on Friday but we are waiting for it.

Mould not dealt with, concave ceiling patch in lounge under bathroom that I always feel looks like its about to collapse that they “solved” by plastering a crack. Rent rising quite alot, by fifty pound a month in six years for us. Really grumpy staff and definitely an air as if you should simply be grateful which naturally anyone is for a home, but a sense of snobbery to their client and we do pay. Constantly ensuring new builds are looking great, while old council houses they bought remain dilapidated. Some dodgy neighbours (drug selling, anti social behaviour) never dealt with as they seem scared to tackle those people for the rest of us trying to live quietly.

You're one of the worst housing ass in greater Manchester corrupt breaking tenancy agreements let a Muppet company run your business like touchstone you get ignored when you report problems one of the biggest mistakes places for people mad was getting involved with touchstone cowboy company asking for 750 for a 1 bed apartment what a joke it needs a complete refresh to get that I can get a 2 bedroom house for 495 in another town in a nice area places for people corrupt tell lies our properties were designed for over 55s not young immigrants or refugees as we have emergency pull cords obviously these are designed for elderly people not young anyone's especially refugees crap companies will take your money but do nothing ignore you I had to threaten them with legal actions to get my weather boarding done all they did was screw back rotten wood onto the property they don't care about tenants was better when it was north British housing association at least they cared these properties never get inspected never get assessed properly not worth 750 pm worth about 500 at the most as so much work wants doing don't trust touchstone or places for people crap

Where do I start?... The most recent job was to replaster around my door frames, what do they do? Use wall filler (that I could've done better myself) this was 4 days ago and it's still not dry and is not finished. We've only just had a new kitchen fitted after 9 years of arguing with them. We got told it would all be done in one day. Nope! It took 2 separate days with a week in between both appointments. Did they finish? Nope! We've got to finish it ourselves. Absolute joke! I would never go with a housing association again after this. We're currently making the ball roll with legal action of disrepair.

Shocking to say the least problems after problems! Repairs never getting fixed sending the wrong people all the time! As for the rent going up is a joke yet can’t fixed the issue due to money or time scale of the worker wanted to be home by half 4 complaint after complaint in but nothing gets done shocking

Rob McDonald has just attended to complete my gas service. He was brilliant. He explained everything he was doing and really polite and friendly. Left everything clean and tidy. We'll done Rob you are a credit to PFP

This is my second review. My neighbours and I have not had hot water for almost a week. It's sometimes warm, sometimes lukewarm. A contractor came to the flat on the evening of Thursday 19th to check if the water was hot. At that precise time, it seemed to be. However, the following morning, it was lukewarm again. So frustrating, I have to boil my kettle to have a wash in the morning and to wash my dishes. Biggest mistake of my life was moving here.