I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m with Plan.com. My 3 year contract just finished. I’m again with Plan.com for another 3 year. I like service, helpfull people. I just had a conversation with Damon Bagnall. He is allways number 1 i... See more
Ian Slater. The call was never a pressure call, Ian listed some options and listened to my current needs and offered potential savings to adding other members of my family on. He was patient, und... See more
Vincent was really helpful and patient. He listened well to my queries and gave great responses and enough details that solved my dilemma , not only a short time fix but a future plan if needed. I... See more
Company details
About plan.com
Written by the company
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contact info
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made me feel at ease and a valued…
Made me feel at ease and a valued client. Never felt pressured to sign up to anything. Gave me as much time as I needed and explained everything and answered all my questions.
June 2, 2026
Unprompted review
Really easy process
Really easy process, Ellicia was a pleasure to deal with, friendly and helpful
May 27, 2026
Unprompted review
Very helpful with helping me out with…
Very helpful with helping me out with me plan.
June 2, 2026
Unprompted review
Very immediate response
Very immediate response. Abigail was polite and explained what I wanted to know and implemented what I needed doing very quickly.
June 2, 2026
Unprompted review
Helen called me yesterday
Helen called me yesterday, and she said I was Eligible for a upgrade on my buisness mobile Helen made the upgrade super easy explained all of my options and got me a suitable upgrade for me and I’m very pleased with it she was very friendly chatty and absolutely lovely to deal with
June 1, 2026
Unprompted review
Helen is amazing
Helen is amazing! She gave me great advice and I very much appreciate her honesty. Very friendly and trustworthy.
June 1, 2026
Unprompted review
Easy straightforward renewal process…
Easy straightforward renewal process without any hard sell from Mujahid Amin on extras.
June 2, 2026
Unprompted review
Who to call when you have zero data
Spoke to a lovely young lady in technical department, well my wife did as I’m not tec. Savvy. I had zero phone data, so upgraded to more data and replaced sim, still no data. This lady was so knowledgeable, she went through everything on the phone and within minutes phone was working perfectly. Thank you so much because running a business with no phone data is not good. This lady saved me. Brilliant support.
June 1, 2026
Service was great and helpful very easy…
Service was great and helpful very easy to understand what to do
June 1, 2026
Unprompted review
Very professional
June 1, 2026
I needed some information from my call…
I needed some information from my call logs I got great advice on how to retrieve it myself, I was having trouble logging into my plan portal (user error not the portal itself 😆)
They helped me even further and advised to me on how to read said information as I was struggling. I have been with plan a good few years and haven't had an issue.
June 1, 2026
Unprompted review
Very straight forward and helpful…
Very straight forward and helpful service from Ian Slater
June 1, 2026
Unprompted review
Contacting plan.com has been very…
Contacting plan.com has been very difficult - putting the phone down on me several times
May 22, 2026
Reply from plan.com
Hi Gerald,
Thank you for your review, and we're truly sorry to hear about the difficulty you've had reaching us. We completely understand how frustrating that must have been and we sincerely apologise.
A member of our team will be calling you directly to help resolve this. We appreciate your patience and look forward to speaking with you.
Best regards,
Plan.com
activation of simcard
Extremely poor service from Plan.com. I took out a contract and received my SIM card, but it has not been activated. This has had a serious impact on my business, as I have been unable to make or receive important calls and stay in contact with customers.
For a company that provides business communications, this level of service is completely unacceptable. I have been left paying for a service that I cannot use, and the delays in resolving the issue have caused frustration, lost time, and potential loss of business.
The lack of urgency and poor customer experience have been very disappointing. New customers should not have to chase activation issues after signing a contract. Based on my experience, I would not recommend Plan.com to other businesses looking for a reliable communications provider.
I regret choosing this company and wish I had gone with a provider that values its customers and understands how critical communication services are for running a business.
June 1, 2026
Unprompted review
Reply from plan.com
Hi Mohammad,
Thank you for your review, and we are truly sorry to hear about the difficulties you've experienced since joining us.
Please be assured that your case is currently open with our Customer Service team who are actively looking into this. We will be in touch with you directly as soon as possible to get this resolved.
Thank you for your patience and we are sorry again for the inconvenience caused.
Best regards,
Plan.com
Spoke to Damon about renewing my…
Spoke to Damon about renewing my business account what a very polite man and how he discussed in detail my new contract explained in detail how it was going to save me money so thank you DAMON 👌
June 1, 2026
Unprompted review
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