Paid £5 via Paypal, the credit shows up on the website but when I phone, it says I have no credit. I emailed them and they fixed the problem: I had had an account before with the same number and their... See more
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See what reviewers are saying
Actually, very shortly after I posted the review below, a woman (Jessica I think she said her name was?) called me and sorted out my issue and I've been able to get through to Ireland with the 'fi... See more
We have received excellent service from Planet Telecom and would highly recommend them. Jonny, Jenny and the wider team are always friendly, helpful and quick to resolve any issues. As a small bu... See more
Our internet had gone down over the weekend, intermittently in and out. I contacted planet telecom and was instantly called back from Jonny. He not only has sorted all of our internet issues, he has g... See more
Company details
Written by the company
Planet Telecom is a trusted provider of innovative communication solutions, empowering businesses across the UK to stay connected and thrive. From hosted phone systems and reliable internet services to mobile connectivity and advanced call handling solutions, we offer a comprehensive suite of telecom services tailored to your needs. With a focus on simplicity, flexibility, and customer satisfaction, Planet Telecom is dedicated to helping businesses of all sizes optimise their communications. Our human, jargon-free approach ensures you understand exactly what you’re getting, while our cutting-edge technology delivers the reliability and performance you expect. As experts in international call routing, VoIP, and telecom regulations, we’re also your partner for navigating complex communication challenges. Whether you’re looking to transition from PSTN to modern systems, scale your operations with Unified Communications as a Service (UCaaS), or enhance your business with custom connectivity solutions, Planet Telecom is here to make it easy. Discover how we can transform the way your business communicates by visiting planet.uk.
Contact info
United Kingdom
- planet.uk
4.3
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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Cheap and effective solution
Never had any issues and the service commenced almost immediately.
Highly recommended.
September 6, 2016
Reply from Planet Telecom
Dear Paul,
Thanks for taking the time for highly recommending Planet Numbers! If there is anything we can do to help, please don't hesitate to give us a call.
Kind regards,
Robin James
Managing Director.
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An excellent and reliable company
I have used Planet Numbers for a number of years and they have been a pleasure to work with. Prices are fair and the team are always quick to respond and help.
Would strongly recommend to anyone.
September 6, 2016
Reply from Planet Telecom
Dear Alexander,
Thank you for strongly recommending Planet Numbers and for giving us a perfect 5 star review! If there is anything we can do to help, please don't hesitate to give us a call.
Kind regards,
Robin James
Managing Director.
Reply from Planet Telecom
Dear Liz,
Thank you for your kind feedback and perfect 5 star review! We'd love to hear from you if there's anything we can do to improve.
Kind regards,
Robin James
Managing Director.
Customer service
I have never had any problems with any of Plant Numbers services.. The gang does an excellent service.. Thanks for all these years of looking after us. John at UFO Aerials
September 1, 2016
Reply from Planet Telecom
Dear John,
Thank you for leaving us a perfect 5 star review John, very much appreciated. I've passed on your kind words to the team, who are delighted. If there's anything you need from us, please don't hesitate to call. Thanks again.
Kind regards,
Robin James
Managing Director.
Reply from Planet Telecom
Dear John,
Thank you for reviewing us as Excellent! It makes our day to know we have happy customers. Please don't hesitate to get in touch again if there's anything at all we can help with.
Kind regards,
Robin James
Managing Director.
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Always available & helpful!
Having worked with Planet Numbers for many years, we have always found them reliable, responsive and available for any questions we have had.
September 1, 2016
Reply from Planet Telecom
Dear Geoff,
Thank you for leaving us an amazing FIVE STARS. It's fantastic to receive such a glowing review, and makes all the efforts by our team feel even more worthwhile.
Don't forget, if there's anything we can help with, don't hesitate to give us a call.
Kind regards,
Robin James
Managing Director.
Always happy to help out when we've needed them
Like the title of this review says- great customer service every time.
August 31, 2016
Reply from Planet Telecom
Dear David,
Thank you very much for your positive review, it's fantastic to hear from customers singing our praises! If there's anything we can do to improve our service, please don't hesitate to get in touch.
Kind regards,
Robin James
Managing Director.
Excellent, straight forward service.
We've used the phone divert service from Planet Numbers for several years. The interface is simple and easy to use and they have always been available on the phone when I've needed to make any changes to our account or raised any queries. I'd happily recommend Planet Numbers to anyone requiring this type of service as we've never had any problems with them. Excellent product and great service.
August 31, 2016
Reply from Planet Telecom
Dear Matt,
Thank you so much for your great review, and for recommending us. It absolutely makes our day when we hear from happy customers.
If there's anything we can do for you, please don't hesitate to give us a call.
Kind regards,
Robin James
Managing Director.
Excellent
5 stars: Excellent – no reservations, I would recommend this company to anyone.
August 30, 2016
Reply from Planet Telecom
Dear Peter,
Thank you for your kind feedback, recommending Planet Numbers! Customers reviews help us provide better service to customers. if there's anything we could do to improve your service, please don't hesitate to get in touch.
Kind regards,
Robin James
Managing Director.
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