Planète Chocolat Reviews 

Me and my partner are huge lovers of chocolate and have pretty high standards for chocolates- at least as far as Americans go.(refuse to eat hersheys, always keep chocolate around the house, and often find 80% of chocolate products to taste fake) but these where really high quality, the help team was very kind, and the shipping was as fast as promised. I’m not sure why/ how the reviews are so mixed, and I def do not know how the chocolates ship anywhere outside of Europe, but if you are considering ordering them for someone in the EU region, and they themselves are a picky chocolates enjoyer, I really recommend! -especially the Valentine’s Day hearts!

The couriers were appalling. And contacting the company never got any reply.

They couldn't find the address, even though it was definitely correct.

After two failed attempts I rescheduled it for Monday between 12 and 4.

They then tried to deliver it at 9 AM.

Despite someone specifically coming home in the afternoon for this.

The people I sent it to eventually had to pick it up from a post office.

This was a Thank You gift, and supposed to be a nuisance for them.

And now the chocolates are damaged by their journey. Some broken bits and crumbs.

I will definitely not use this company again.

I went with a school group of 35 children 10-13 years old. There was a demonstration by a very entertaining maître chocolat. He was great at keeping the children's attention, had the birthday girl up to help, was funny and very informative. I will recommend this to the travel agent who arranged the trip as the fun thing to do in Brussels!

Website claims next day delivery to Norway, lies. Item never arrived. Contacted DHL- no reply of course. Scam. Don't waste your time

I know I've seen a lot of negative reviews here, which made me nervous. But it appears that Planete Chocolat learned a good lesson in the troubles of 2022. I've only made one purchase (to be sent to Spain), but it was handled very, very well. I received at least 4 e-mail notifications from Planete Chocolat as the package moved through various stages (ready to ship, shipping, on the way, delivered) as well as multiple notifications from the shipping agency as well (DHL, in this case).

Packaged arrived in fine shape, exactly on time, just 1.5 business days after being ordered. Gave me a lot of confidence in purchasing from them int the future.

No delivring after 1 week inspite of The chocolate has been paied. No respons from customer service, no phone number….80 € lost :-(

Don't order from this company and expect your chocolates to arrive, or, for that matter, to get any help from so-called customer services.
Over £40 worth of chocolates and I'm told to take it up with DHL the courier!!
The chocolates were delivered by DHL hundreds of miles from the correct address. Eventually arriving at the correct destination nearly 3 weeks late. During this time Planete Chocolat offered no help at all.
They were spoiled of course, covered in a bloom. Finally on receiving a picture of the chocolates Planete Chocolat did take action and have refunded my money.
It would have been so much better if they had taken responsibility for the problem at the outset. I can see that I'm not the only person this has happened to.

Bought some chocolates in the store which were fantastic. The owner was very kind and warm, taught us about how chocolate is made from cocoa, and was very welcoming in general. The chocolates were really great - some of the best chocolates I’ve had in a long time. We thoroughly enjoyed them.

I'm delighted of their service. So satisfied. 😊

I discovered Planete Chocolat in 2019 when I was trying to get a gift sent to a dear friend in the UK. She had told me she loved chocolate . Chocolate is a mood elevator affecting both dopamine and oxytocin. I live in the USA and trying to ship to the UK can be very expensive. My first gift was a box of heart shaped pralines which included a clever pouch for the box to sit in. The best part besides the quality, was the shipping from Belgium to the UK is free.
My second order was an Easter Basket on Easter of 2020. In that basket was a special caramel spread with cinnamon that she talked about for weeks.
Just recently, this June 2021, I sent her the "Temptation Package." Five boxes along with three spreads. Again she is extremely happy. The nice thing is, being a Yank it makes me look good, lol.
All three orders have turned out perfect and I could not be happier, nor could she.
If you are in the United States and wanting to ship to Europe, give Planete Chocolate a try.

Hands down the worst internet order experience EVER. This outfit is a total joke and a FRAUD. Ordered expensive chocolate truffels to be send to Germany.
These nitwits sent them to some person in Denmark!! Their customer service is a joke and disgrace - I had to find the phone number via some internet research in order to speak to a real person who was clueless and entirely disorganized - with screaming babies in the background. I wonder if this outfit is a confiserie or a freaking amateur day care center.
DO NOT deal with this train wreck of a fraudulent company- you WILL REGRET IT!

Well I'm really very unhappy with their client customer service (disinterested in my complaint), delivery claims and communications (a brief response with no solutuon or offer of any recompense), and the resultant service, although they are blaming DHL (I think, as I've had no response in that regard from them to my complaint).
Before noon I had ordered £40 quids worth of chocolates which, they catagorically claimed on their order page as an enticement to order, would be immediately dispatched and delivered DHL next day if ordered by 2:00PM. I then get an email on the supposed delivery date from DHL, blaming "late delivery at our distribution depot"..".delivery scheduled for three days later". Three days after my wife's birthday.
Don't bother ordering on the basis of the order lead-in page claims.
Very dissappointed of Tonbridge Wells (not really from Tonbridge...but it's funny :-) )

The worst customer service I have ever received. My order wasn't marked ready to ship and my order looked like it was going to send late, so I emailed customer service trying to find out what was going on. They sent me a page that was very hard to find, regarding shipping to my country and apparently I ordered it one day too late for it to arrive on time. Nobody told me this, at all. Since the item wasn't even prepared yet, I requested the order to be cancelled -- both a refund or store credit would be acceptable.

I have never been denied a refund before. Planete Chocolate denied my refund. The item shipped later than expected, what was meant to be a romantic surprise became a confusing gift. Almost a year later I get an automated message wondering why I haven't returned. THIS IS WHY!

I responded to that email informing them of this, and it was the same customer service representative from last year!! His only response was "I apologise again for your bad experience" with no attempt to make things right. Imagine trying to complain about bad service, and the person receiving your complaint is the person you're complaining about.

With all the other services available that offer gourmet chocolate, it's not with it to order from Planete.