I order a set of XL bags for my volcano hybrid. The first bag I opened, the orange housing for the quick connector would not attach to any of my nozzles. The bag would just fall off each time. A rep f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my lobo. It is the best purchase I've ever made. Smooth and cool with the accessory kit and the preload cannisters are genius. Just pop another in and go. I love it and am absolutely so sat... See more
I am a repeat customer. I have always received solid products, a good price, nice extras, and fast shipping. Many companies can't seem to do that, but... with POTV you also get follow up guidance on y... See more
I love my new Lobo. Feels sturdy and well made. Most important to me is how I can vape at lower temperatures which allows me to really taste the terpenes in my herb. The only negative I’ve found so... See more
Company details
- #8 of 36 best companies in Vaporizer Store
- #8 of 29 best companies in Tobacco Shop
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.6
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely quick and satisfactory…
Extremely quick and satisfactory response. Top notch customer service.
May 10, 2026
Unprompted review
Consistent
Consistent, Consistent, Consistent.
They all ways communicate. I love that they keep me up to date about my orders and the selection is great.
April 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Your ai system made it to complicated…
Your ai system made it to complicated to get a simple refund. Asking me to do additional steps is a way to discourage me from getting the $10 refund you owe me. The mistake is on your end. Just put $10 back on my method of payment.
April 20, 2026
Reply from Planet of the Vapes
Hi Christopher,
We hope you are doing well, and we really appreciate you taking the time to share this with us. I am Miguel from the POTV team, and we are glad you reached out.
We are truly sorry for the frustration this has caused you, and we want you to know that this is never intentional on our end. We completely understand how discouraging it can feel when something that should be simple ends up feeling like more work than it should be, and that is the last thing we ever want for anyone.
We can see that we had been working on getting this resolved for you, but had not heard back. That is on us, and we are not going to let this slip through the cracks. We are following up with you right now to make sure this is fully taken care of and that you get exactly what you are owed, Christopher.
You have our full attention, and we are committed to making this right for you without any additional steps or complications.
Looking forward to connecting with you shortly,
Miguel
Edit: We have been trying reach out via email :)
Inability to export Lobo overseas to UK due to customs issues...
Inability to export due to customs issues not detailed on the website, so they're allowing people to order products they know (or SHOULD know) can't be delivered.
Waited a couple of weeks before finding this out - really they should know better...
Top quality products - I'm really sad not to be able to get a Lobo delivered to the UK - but they operate at the other end of the spectrum when it comes to misrepresenting their capability / ability to deliver.
Disappointing...
I'm thinking the Lobo could be supplied abroad if the battery was taken out - and we could get one here which would fit.
This might well solve the customs issue they face, and open up a huge new market.
When possible, I really look forward to receiving one in the future - it's top piece of kit...
With any business there are always areas which can be improved, and with POTV, in the case of the Lobo it's not the design of the product, but issues with transparency and logistics.
I was so looking forward to receiving it...
Eventually, after much toing and froing a full refund was given.
April 25, 2026
Unprompted review
Reply from Planet of the Vapes
Hi Easeback,
We hope this finds you well and that you are having a decent day despite everything. I am Miguel from the POTV team and we are truly grateful you took the time to share your experience with us, even if it was not the one we had hoped to give you.
We are genuinely sorry for what happened and we want you to know that this is never intentional on our end. We do ship to the UK and we always aim to get our products into the hands of every member of our community. Unfortunately customs holds the final say on what gets approved or rejected and that is something that falls completely outside of our control. It bumps us out just as much as it does you when someone in our community is affected by this and we truly mean that.
We also hear your feedback regarding transparency and logistics and we want you to know that it does not fall on deaf ears. Every piece of feedback we receive helps us grow and do better and we appreciate you taking the time to be so thorough and honest with us.
We can see that a full refund was issued and while we are glad that was taken care of we know it does not fully make up for the experience you went through. We have requested your information through Trustpilot so we can reach out to you directly and make sure we do everything we can to turn this around for you.
We truly hope to have the opportunity to make this right, Easeback. You deserve that and so much more.
With sincerity,
Miguel
Was very fast shipping and the Lobo…
Was very fast shipping and the Lobo works great.great quality.
April 20, 2026
Easy to navigate site with plenty of…
Easy to navigate site with plenty of products to choose from. Communication was prompt and efficient. Shipping and delivery seamlessly executed. The total experience well worthy of a 5 star review.
April 20, 2026
Great customer service
April 20, 2026
Discreet 10/10
I bought the Potv xmax vpro so I can smoke outside without the neighbors smelling my loud. It definitely is discreet you can barely smell it and the scent disappears in minutes.
April 20, 2026
Updated: (Mostly) Terrible return policy
Edit: The company reached out and offered me a one time refund for the item they originally didn't let me return. The policy is still lame, but it is nice that they accommodate.
1/5 Terrible return policy. I realized I bought some accessories that had already come with my vaporizer. To return these unopened accessories 1 day after delivery was like $10 in shipping and $10 per item via a restocking fee, which would have me loosing money to return these unopened accessories. So so lame.
April 19, 2026
Reply from Planet of the Vapes
Hi Julian,
We hope you are doing well, and we really appreciate you taking the time to share this with us. I am Miguel from the POTV team, and we are glad you reached out.
We are sorry to hear that this has been your experience, and we completely understand how frustrating it must feel to be in that situation, especially with unopened items. We hear you, and your feedback genuinely matters to us.
We do want to be transparent and let you know that there is a standard restocking fee and shipping fee associated with returns for refunds. That said, we always work one-on-one with every customer to tackle situations on a case-by-case basis because we know that not every situation is the same, and we never want anyone to feel like they are left without options.
We will be reaching out to you directly via email to make sure we work through this together and get everything fully taken care of for you, Julian. You deserve better than walking away feeling like this, and we want the chance to make it right.
Looking forward to connecting with you soon,
Miguel
Edit: We have been trying to contact you via email :)
Shipping via USPS was a bit slower but…
Shipping via USPS was a bit slower but all my items were received. All items ordered were new and in great condition. Usable right off the bat! Overall a very good experiance and I intend to continue to use POTV. Note: all the reviews and info I read were accurate. Think of Crutchfield and how they help you figure out what to buy.
April 20, 2026
Absolute crime for you guys to not have…
Absolute crime for you guys to not have telephone customer service based on the volume that you’re doing!!
You make it extremely difficult to process any type of return or exchange and for that I don’t think I’ll be doing business with you guys more in the future. If you change it, let me know.
April 20, 2026
Reply from Planet of the Vapes
Hi Peter,
We hope you are doing well, and we genuinely appreciate you taking the time to share this with us. I am Miguel from the POTV team, and we hear you loud and clear.
We are sorry that the process has felt difficult, and we completely understand the frustration. That is never the experience we want for anyone, and we take this kind of feedback seriously.
We did want to let you know that we do have a phone number available. We just do not have an open line at all times, but a call can absolutely be coordinated. You can reach us at the numbers below:
US: +1 (512) 888-9385
Canada: +1 (647) 946-9276
We will also be reaching out to you directly via email so we can get the ball rolling on whatever you need and coordinate a call if that works best for you. In the meantime, we are fully committed to helping you one-on-one through email to make sure everything gets resolved properly.
You deserve better than what you experienced, and we want the chance to show you that. We hope to hear from you soon, Peter.
Sincerely,
Miguel
Edit: We have been trying to contact you via email :)
Always on point with my orders
Always on point with my orders. I feel like I have the whole lineup because of the service. Thx
April 20, 2026
Customer service was great! Happy to have product.
First shipment was lost by USPS. Customer service worked with me to track and reconcile. They were patient and kind and I'm happy to report I have my product, all received as expected and in brand-new working condition.
April 20, 2026
POTV is a one-stop shop kinda place
POTV does not only provide a great amount of education on vaporizers, they offer great prices and shipping is pretty fast.
April 20, 2026
Helps me with getting set up for my…
Helps me with getting set up for my medical equipment!
I need medical equipment for chronic pain and other symptoms. They have helped me with getting something that reduces maintenance so it has save me hours/days of my life. Definitely necessary for me and anyone else that is disabled.
April 20, 2026
immediate response from Planet of the…
immediate response from Planet of the Vapes to my
e-mail was so helpful. There was a clear and concise
formula to fix my issue. Pleasant and helpful.
May 5, 2026
Unprompted review
You can't get a better vape for the money
Heats very consistent, easy to clean just love it. Helps save my lungs from all that smoke I would inhale. Thanks for the great product
April 20, 2026
Great product
Our Volcano came quick and no damage. Packaging was nice and easy to use.
April 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.