I order a set of XL bags for my volcano hybrid. The first bag I opened, the orange housing for the quick connector would not attach to any of my nozzles. The bag would just fall off each time. A rep f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my lobo. It is the best purchase I've ever made. Smooth and cool with the accessory kit and the preload cannisters are genius. Just pop another in and go. I love it and am absolutely so sat... See more
I am a repeat customer. I have always received solid products, a good price, nice extras, and fast shipping. Many companies can't seem to do that, but... with POTV you also get follow up guidance on y... See more
I love my new Lobo. Feels sturdy and well made. Most important to me is how I can vape at lower temperatures which allows me to really taste the terpenes in my herb. The only negative I’ve found so... See more
Company details
- #8 of 36 best companies in Vaporizer Store
- #8 of 29 best companies in Tobacco Shop
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.6
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vaping is much better than smoking!
April 21, 2026
Vinnie has a BIG smile 😁
Easy to order. Arrived intact relatively quick. Website has plenty of info to get started for novices like me. So far, I love the product, process and effects. I couldn’t be happier!
April 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Radio Silence from POTV
I have been waiting for an international delivery to the UK for nearly 3 months. I’ve emailed POTV 3 times with no response whatsoever. My initial 1 star review on here was followed by a bot response which said they’d be in touch. Whilst they did request my details through Trustpilot I’ve still had no response from POTV. Seems like they care more about their image on this site than just responding to customer emails. No doubt there will be another bot response under this review. Don’t be fooled they are not contacting customers, just making people believe they are.
At this moment in time, POTV has essentially stolen my money! I would not trust this company if buying from outside USA.
An update on this. POTV came through with response and the product had been rejected by customs. They have refunded and offered a gift voucher also. So appreciate the response, eventually! Have advised that they should highlight this for oversees buyers if this is standard for UK customs.
May 12, 2026
Unprompted review
Reply from Planet of the Vapes
Hi there,
We want to start by saying that we genuinely hear you and we are truly sorry for everything you have been through. I am Miguel from the POTV team, and we want to be fully transparent with you right here and now.
Please know that none of this was ever intentional. We have been working through an exceptionally high volume of requests, and we understand that this is not an excuse for the delays in communication you experienced. That is on us, and we own it completely.
Regarding your order, we can confirm that a full refund has been issued. The issue here, unfortunately, came down to customs rejecting the package, which is something that falls completely outside of our control. It genuinely bums us out just as much as it does you when unforeseen situations like this affect members of our community, especially after waiting as long as you have.
We also want to address your concern about our responses here on Trustpilot. We understand why it may have felt that way, and we are sorry that it came across as performative. That is truly not who we are, and we want to prove that to you directly.
We will be following up with you via email right away to ensure you have full confirmation of your refund and that everything is completely taken care of on your end.
Thank you for your patience through all of this. You deserved better, and we are committed to making this right.
Sincerely,
Miguel
Edit: we just sent you an email to ensure this is resolved for you :)
LOBO
LOBO - Reliable - easy to use - easy clean - thank you for product that works all the time
April 21, 2026
Great vape great prices and shipping
Shipped fast, quality products, affordable prices the Lobo is one of the best vapes ive ever used. Would definitely order again
April 21, 2026
Fast shipping
Fast shipping always no issues second time purchasing. Prices are good can’t complain at all 👍🤙
April 20, 2026
Great company
Great company. I have ordered from POV 3 times and each time everything went perfect.
April 20, 2026
Vape doesn't work
April 19, 2026
Reply from Planet of the Vapes
Hi Jason,
We are sorry to see this, and we genuinely appreciate you taking a moment to let us know. I am Miguel from the POTV team, and we want you to know that we are already on this for you.
We have located your account, and we are creating a service ticket right now to make sure this gets the attention it deserves. You should not have to sit with a device that is not working, and we are committed to getting to the bottom of this for you as quickly as possible.
You will be hearing from us very shortly, Jason. We are not going to leave you hanging on this one.
Respectfully,
Miguel
Edit: We've been trying to reach you via email :)
Does good by their customers
Nice product selection, and my desired option - the Lobo - arrived quicker than advertised, lickety-split. The device met my expectations, and the available starter kit was perfect for setting me up with my first vape. Overall, an excellect experience I'd recommend to others.
April 15, 2026
They stand by their word
They stand by their word. I hope the new product sent works because the product I had is great but I was unable to charge.
April 20, 2026
Ordering was easy
Ordering was easy, Finding just what I needed quickly helped, the price was reasonable, and the products arrived in good time and shape.
April 20, 2026
All items packed nicely and delivered…
All items packed nicely and delivered in timely manner. Love the 420 discount and picked up a lobo and starter kit. Website made it easy to see everything I was getting for the money and great instructional videos.
April 16, 2026
Terrific products and even better…
Terrific products and even better customer service. Very pleased
April 20, 2026
Extremely quick and satisfactory…
Extremely quick and satisfactory response. Top notch customer service.
May 10, 2026
Unprompted review
Consistent
Consistent, Consistent, Consistent.
They all ways communicate. I love that they keep me up to date about my orders and the selection is great.
April 20, 2026
Your ai system made it to complicated…
Your ai system made it to complicated to get a simple refund. Asking me to do additional steps is a way to discourage me from getting the $10 refund you owe me. The mistake is on your end. Just put $10 back on my method of payment.
April 20, 2026
Reply from Planet of the Vapes
Hi Christopher,
We hope you are doing well, and we really appreciate you taking the time to share this with us. I am Miguel from the POTV team, and we are glad you reached out.
We are truly sorry for the frustration this has caused you, and we want you to know that this is never intentional on our end. We completely understand how discouraging it can feel when something that should be simple ends up feeling like more work than it should be, and that is the last thing we ever want for anyone.
We can see that we had been working on getting this resolved for you, but had not heard back. That is on us, and we are not going to let this slip through the cracks. We are following up with you right now to make sure this is fully taken care of and that you get exactly what you are owed, Christopher.
You have our full attention, and we are committed to making this right for you without any additional steps or complications.
Looking forward to connecting with you shortly,
Miguel
Edit: We have been trying reach out via email :)
Inability to export Lobo overseas to UK due to customs issues...
Inability to export due to customs issues not detailed on the website, so they're allowing people to order products they know (or SHOULD know) can't be delivered.
Waited a couple of weeks before finding this out - really they should know better...
Top quality products - I'm really sad not to be able to get a Lobo delivered to the UK - but they operate at the other end of the spectrum when it comes to misrepresenting their capability / ability to deliver.
Disappointing...
I'm thinking the Lobo could be supplied abroad if the battery was taken out - and we could get one here which would fit.
This might well solve the customs issue they face, and open up a huge new market.
When possible, I really look forward to receiving one in the future - it's top piece of kit...
With any business there are always areas which can be improved, and with POTV, in the case of the Lobo it's not the design of the product, but issues with transparency and logistics.
I was so looking forward to receiving it...
Eventually, after much toing and froing a full refund was given.
April 25, 2026
Unprompted review
Reply from Planet of the Vapes
Hi Easeback,
We hope this finds you well and that you are having a decent day despite everything. I am Miguel from the POTV team and we are truly grateful you took the time to share your experience with us, even if it was not the one we had hoped to give you.
We are genuinely sorry for what happened and we want you to know that this is never intentional on our end. We do ship to the UK and we always aim to get our products into the hands of every member of our community. Unfortunately customs holds the final say on what gets approved or rejected and that is something that falls completely outside of our control. It bumps us out just as much as it does you when someone in our community is affected by this and we truly mean that.
We also hear your feedback regarding transparency and logistics and we want you to know that it does not fall on deaf ears. Every piece of feedback we receive helps us grow and do better and we appreciate you taking the time to be so thorough and honest with us.
We can see that a full refund was issued and while we are glad that was taken care of we know it does not fully make up for the experience you went through. We have requested your information through Trustpilot so we can reach out to you directly and make sure we do everything we can to turn this around for you.
We truly hope to have the opportunity to make this right, Easeback. You deserve that and so much more.
With sincerity,
Miguel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.