the app just takes too long to load, and sometimes requires multiple devices to eventually open the app. The apps idea is great, but it clunky and hard to operate smoothly, and slow to get measureme... See more
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Review summary
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The software program does not work well. I had it take a blueprint and convert it into their 3D model. It put in 2 interior overlapping walls (that didn't always line up), one for each adjoining room.... See more
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The product seemed good went you were trialing it. And basic functions are ok. Its easy to use, although it does lack some refinement. However after getting the Pro version the rendering went terrible... See more
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Product seems to be doing an OK job, but I forgot to cancel my free trial though didn't used it more then a few minutes and they wouldn't refund me even though I contacted then a minute after being ch... See more
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Company details
Written by the company
Planner 5D is an intuitive home improvement platform that empowers users to design, visualize, and renovate their spaces with ease. Featuring a vast library of furniture, decor, and architectural elements, it enables the creation of detailed 2D and 3D floor plans without prior design experience. With cutting-edge AI-powered tools, users can generate smart design suggestions, automate floor plan recognition, and enhance their projects with realistic renders. Take part in the competitions for the best interior design of the room on the theme of the week and get prizes! Planner 5D offers a flexible set of features to suit different needs, including a free version for basic designs, a premium plan with advanced customization options, and a pro plan for professionals seeking high-quality renders and AI-driven enhancements. Whether planning a full renovation, redesigning a room, or experimenting with layouts, Planner 5D provides powerful yet user-friendly tools to bring any vision to life. Start your journey with Planner 5D today and take the first step in your home design, house flipper, or home makeover project. Redefine your living space with style, creativity, and the joy of renovation and decoration!
Contact info
Vilnus, Lithuania
- planner5d.com
2.5
Poor
807 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Out of all the apps, I’ve tried it was the best still needs a lot of work
I thought it was pretty cool. I could upload a picture of the blueprints and get it kind of close to scale, but when adding islands and cabinets, the selections were really too fancy. And it was very hard to. And change sections of flooring
March 30, 2026
Unprompted review
Reply from Planner 5D
Hello Samuel,
Thank you for sharing your experience! Have you tried uploading your own objects? We have that feature available so that if you can't find a suitable match in our catalogue, you can always add your own object!
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I had a wonderful experience using…
I had a wonderful experience using Planner 5D for designing my home layout. The interface is very user-friendly, even for beginners with no architectural background. The drag-and-drop features make it easy to create floor plans, arrange furniture, and visualize interiors in both 2D and 3D modes.
April 7, 2026
Unprompted review
Reply from Planner 5D
Hello Srikanth!
Thank you! We hope you'll soon be able to bring your ideas to reality!
I’ve been a Planner5D subscriber since 2016
I’ve been a Planner5D subscriber since 2016. I’ve been a premium member for several years.. The “upgrades” to the new website are THE VERY WORST. I don’t know who thought this train wreck up. The website is now very difficult to understand and navigate, and I’m no longer a customer. I’m identified by a number, and not by log-in or name. Also, I now have to follow a link to log in to my account (projects I’ve been building for 10+ years) and only certain search engines will allow me access to Planner5D. Google Chrome, among others, does not. I think this is goodbye, Planner5D. I’ve contacted customer service numerous times and I’m still not satisfied. "Spaces" doesn't make this program more "effective" as claimed by the designer!!! On the contrary, "Spaces" has RUINED my ability to access, navigate, and enjoy this program. Customer service only offers empty excuses and encouragement, NO SOLUTIONS. THEY DO NOT HEAR WHAT I'VE BEEN COMPLAINING ABOUT!
April 5, 2026
Unprompted review
Reply from Planner 5D
Hello Richard,
Thank you for taking the time to share your experience.
We’ve recently introduced a new feature called Spaces, designed to help organize projects more effectively. I can see that we reached out to you 8 days ago, and since then, several bugs have already been fixed, so you shouldn’t be experiencing the same issues as before.
However, if you’re still encountering any difficulties, we’d be more than happy to schedule a quick call with you to go through any questions or concerns you may have.
Its a cool app..very helpfull for us…
Its a cool app..very helpfull for us who doesnt know about detail of interior
April 5, 2026
Unprompted review
Reply from Planner 5D
Hello Tresna! Thank you!
Very good platform to make virtual house
A very strong platform for creating virtual houses, offering intuitive design tools and realistic visualization features. It allows users to easily plan layouts, customize interiors and exteriors, and experiment with different architectural styles without needing advanced technical skills. With features like 3D rendering, drag-and-drop elements, and real-time previews, it significantly simplifies the process of turning ideas into detailed virtual models. It’s especially useful for architects, designers, and homeowners who want to visualize concepts before actual construction.
April 5, 2026
Unprompted review
Reply from Planner 5D
Hello,
Thank you for such a thoughtful and detailed review!
Our goal is exactly what you described which is to make it easy for anyone, whether a professional or a homeowner, to confidently plan and experiment with their space before making real-world decisions.
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The app is amazing to design a space…
The app is amazing to design a space which you would need as a concept for your dream office or home. Sometimes the accuracy is a bit low but can be improved.
April 1, 2026
Unprompted review
Reply from Planner 5D
Hello Himarnav,
We also appreciate your honest note about accuracy. This is something we’re continuously working to improve.
If you ever notice specific cases where things feel off, feel free to reach out to us, we’d be glad to take a closer look and help.
Total Scam
It's useless and they will bill you even after you cancel your subscription. The entire thing is out of Lithuania so they aren't playing by any rules. It's an absolute scam.
April 2, 2026
Unprompted review
Reply from Planner 5D
Hello Jon,
We take billing concerns very seriously and abide by EU regulations. Subscriptions are only charged according to the terms shown at the time of purchase, and cancellations stop future renewals. If you were billed after canceling, there may have been an issue with timing, a different account, or the cancellation not completing properly. In any case we’d like to investigate and resolve this for you.
Please reach out to us at support@planner5d.com and include the email associated with your account and any details about the charge. We’ll review everything carefully and make sure this is handled properly.
We’re here to help and will do our best to sort this out for you as quickly as possible.
Great tools and was easy to navigate
Great tools and was easy to navigate. Would recommend for first time home buyers.
April 1, 2026
Unprompted review
Reply from Planner 5D
Thank you, Melissa!
If there's anything missing for you to full enjoy Planner 5D, please let us know! We'd love to explore other ways to make your experience better!
Shocking product
Shocking product, absolutely awful 3d model rendering which just jerks about all over the place, the help AI is all A and no I which just keeps saying “sorry something went wrong”. But above all the scammers tried To take £399 off me 5 days into a 7 day free trial. They had three attempts (all blocked by my credit card fraud detection) when I emailed them they totally ignored me so they knows they were trying to scam me
March 22, 2026
Unprompted review
Reply from Planner 5D
Hello Paul,
Thank you for sharing the details, we’d like to clarify a few things and help get this sorted.
What you’re describing with the charge during the trial doesn’t sound right. Our system does not bill users before the trial ends, or if it’s canceled at least 24 hours before the expiration date. One possible explanation is if the trial was activated through the App Store or Google Play more than once using different Planner 5D accounts. In those cases, the store may recognize that a trial was already used and apply the charge immediately. Unfortunately, we don’t have visibility into or control over that behavior, which is why trials are intended as a one-time use.
Regarding the 3D rendering — it definitely shouldn’t behave the way you described. While there’s always room for improvement, it should be stable in normal use. If you’re open to it, we’d really appreciate a bit more detail (device, browser/app version, or a short video), so we can investigate and fix it if there’s a bug.
As for your communication with support — we checked and saw that a reply was sent on March 22nd, but we didn’t receive a follow-up from you. It’s possible the message didn’t reach you, and we’re sorry if that was the case.
If you’re still open to it, please reply again or reach out to us at support@planner5d.com. We’ll take a closer look and do our best to resolve everything for you.
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The best application ever !!
The best application ever !!! I really enjoy working in it, its so easy and it gives great ideas, I recommend it 100 % !
April 1, 2026
Unprompted review
Reply from Planner 5D
Thank you, Boris!
Wishing you great success with your projects in Planner 5D. If you ever have any questions or need help, we’re always here for you!
They are doing a great job in…
They are doing a great job in generalising all the features for different branches . i love working with them .
March 30, 2026
Unprompted review
Reply from Planner 5D
Thank you, Lumio!
Obligatory Review Title
This review is solely written to acquire a 7-day free trial of the pro plan. They advertised it as a free trial, I had to put my credit card info in already, but once i did and clicked purchase, i got a message saying that i could not purchase another trial (i hadn't purchased any trial yet). When directed to the incredibly intelligent AI Chatbot, i was told that writing a review for them could get me a free trial. So this is that
March 23, 2026
Unprompted review
Reply from Planner 5D
Hello Alexis,
Free trials are typically available once per account. If the system detects that a trial has already been used (even on a different account), it may block starting another one. That said, this should be clearly communicated, and we’re sorry for the mixed messaging you received.
Please reach out to us at support@planner5d.com with your account email, and we’ll take a closer look to see what options are available for you.
We’re here to help!
Complete junk and good luck getting any…
Complete junk and good luck getting any meaningful customer support or a refund.
July 18, 2025
Unprompted review
Reply from Planner 5D
Hello Scott,
We’ve reached out to you via Trustpilot to request a few additional details about your Planner 5D account. This will help us review your case properly and make sure the solution provided fully addresses your concerns. If it doesn’t, we’ll do our best to make it right and find a resolution that both aligns with our policies and works for you.
If the challenge was related to the app’s functionality, we’d also be happy to offer a call with one of our specialists. We can walk through what you’re trying to achieve and help you get there in the simplest way possible.
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This app is very difficult to use
This app is very difficult to use, tremendously slow loading and I was unable even to make a floor plan from it, so tedious and not at all helpful I would not recommend this to anyone. I found using Claude AI much better than this, I don't know why it got so many positive reviews
March 29, 2026
Unprompted review
Reply from Planner 5D
Hello Mark,
We’re really sorry to hear it felt difficult and frustrating to use.
Issues like slow loading or problems creating a floor plan are often related to device performance, project size, or specific settings — and in many cases, they can be improved quite quickly once identified. We’d really like to take a closer look at what happened on your side and help you get things working smoothly.
We also understand that different tools (including AI-based ones) can feel easier depending on the task. Planner 5D is designed to give you more control and precision, but we’re always working to make that experience simpler and faster.
If you’re open to it, our team would be happy to guide you step by step or even walk through your project together. Please reach out to us at support@planner5d.com and we’ll do our best to turn this experience around for you.
Brendan or whatever AI is called
Brendan or whatever AI is called, couldn’t lay out a basic floor plan with furnitures. It articulated what it was going to lay out and where perfectly in word form and then said it was designing it and the design was bizarre and had everything in the wrong spot and was missing stuff it said it was planning to include. After many prompts to adjust it and questions why it didn’t complete it as it said it would in detail it said it would try again and it never worked.
March 28, 2026
Unprompted review
Reply from Planner 5D
Hello Austin,
Thank you for taking the time to share this. That’s not the experience we aim to provide.
We’ve reached out to you via Trustpilot to request your Planner 5D account details so we can take a closer look at what happened in your case. This will help us understand why the AI didn’t generate the layout as expected and identify where things went wrong.
While AI is still evolving and learning, we absolutely want to make sure you get the value you were looking for.
If you’re open to it, we’d be happy to work with you directly — whether that’s reviewing your project, helping rebuild it properly, or guiding you step by step to achieve the result you had in mind.
Looking forward to your reply so we can make this right for you.
Pathetic business model, very bad service. DO NOT USE
very manual software and basic. Does not really help to create a quick indication of what I needed. Only used the trial period and had activated to receive a reminder before it would end. This company never send me reminder to cancel my trial and deducted 50 euros from my creditcard anyway. Even after responding to this payment, the company does not cooperate at all. If your business model only works because you are making people who do not like your software pay because they forget to unsubscribe, what a pathetic company are you then....
March 27, 2026
Unprompted review
Reply from Planner 5D
Hello,
We’ve reached out to you via Trustpilot to request your Planner 5D account details so we can properly review your case. Our goal is to understand exactly what happened and ensure that the solution provided aligns both with our policies and your request.
Regarding the trial, it does convert into a paid subscription unless it’s canceled before the end date.
We truly want to look into this for you and find a fair resolution. Please reply to our message with your account details so we can investigate and assist you further.
Chat gpt rated planner 5d to be the…
Chat gpt rated planner 5d to be the best so i had to download it . Am planning on re decorating my room so its the perfect app for that
March 28, 2026
Unprompted review
Reply from Planner 5D
Hello Amani,
Thank you so much for your kind words, we’re really glad you decided to give Planner 5D a try! 😊
It’s a great choice for redecorating — you can experiment with layouts, furniture, colors, and styles to see what works best before making any real changes. If you’re just getting started, we’d be happy to guide you with a few quick tips or help you set up your first room to get the most out of it.
If you have any questions along the way, feel free to reach out to us at support@planner5d.com, we’re here to help and make sure you get exactly the result you’re looking for.
Hope you enjoy designing your space!
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Furniture and furnishings do not "land"…
Furniture and furnishings do not "land" on the floor. My floor is raised 30" and I have to manually adjust everything I add, including windows, doors, walls, etc. Non-square angles must be rotated by eye, no measurement shown. Wall segments attach (the dot) automatically (good) but I have not found a way to detach them (really bad if you make a mistake). These 3 are just off the top of my head.
March 27, 2026
Unprompted review
Reply from Planner 5D
Hello Geoff,
Thank you for your detailed feedback — this is really helpful, and we completely understand how these points can impact your experience.
We’re aware of the issue where furniture and objects don’t automatically adjust to elevated floors, and it’s something our team is actively working on improving in upcoming releases. We appreciate your patience on this one.
For rotation, you don’t have to rely on doing it “by eye” — when an object is selected, you can use the lower menu to input a precise angle and position it exactly as needed.
Regarding wall connections, the points (dots) do snap together automatically. If you need to adjust one room without affecting a connected structure, a helpful workaround is to temporarily move the entire room aside, make the necessary changes, and then place it back into your project — similar to fitting pieces of a puzzle.
We truly appreciate you taking the time to share this — feedback like yours helps us improve the product. If you’d like, we can also guide you through these steps or look at your specific project together. And if you need a quick demo to show you around the platform - we are more than happy to provide one!
I love this program, but…
I love this program; using it to renovate my childhood home. Main problem: every time I try to edit the size of an item (609 inches- 600 inches) it locks up and I have to click on another app to start, then go back to this and restart. Very annoying! Also, would like the option to type in the percentage of tilt instead of the slider. It is very hard to slide to exactly 90 degrees, for example.
March 26, 2026
Unprompted review
Reply from Planner 5D
Hello Janis,
It’s amazing to hear you’re using Planner 5D to renovate your childhood home! That’s a really special project.
Could you please reach out to us at support@planner5d.com and share your account details, device type, and (if possible) a short screen recording of the issue? We’d love to investigate this properly on our side and hopefully provide a fix or workaround as soon as possible.
Regarding the tilt control — that’s a great suggestion. Being able to input an exact value instead of relying on the slider would definitely make things more precise, and we’ll pass this along to our product team.
Looking forward to your message so we can help you get back to your project smoothly!
Best floor planner
I can upload a layout and easily get a blueprint within few mins.
The best and most easy to use floor planner app.
March 27, 2026
Unprompted review
Reply from Planner 5D
Hello Vishwas,
Thank you so much for your kind words — we really appreciate it! 😊
If you ever want to explore more advanced features or need any help along the way, feel free to reach out to us at support@planner5d.com, we’re always happy to help.
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