the app just takes too long to load, and sometimes requires multiple devices to eventually open the app. The apps idea is great, but it clunky and hard to operate smoothly, and slow to get measureme... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The software program does not work well. I had it take a blueprint and convert it into their 3D model. It put in 2 interior overlapping walls (that didn't always line up), one for each adjoining room.... See more
Company replied
The product seemed good went you were trialing it. And basic functions are ok. Its easy to use, although it does lack some refinement. However after getting the Pro version the rendering went terrible... See more
Company replied
Product seems to be doing an OK job, but I forgot to cancel my free trial though didn't used it more then a few minutes and they wouldn't refund me even though I contacted then a minute after being ch... See more
Company replied
Company details
Written by the company
Planner 5D is an intuitive home improvement platform that empowers users to design, visualize, and renovate their spaces with ease. Featuring a vast library of furniture, decor, and architectural elements, it enables the creation of detailed 2D and 3D floor plans without prior design experience. With cutting-edge AI-powered tools, users can generate smart design suggestions, automate floor plan recognition, and enhance their projects with realistic renders. Take part in the competitions for the best interior design of the room on the theme of the week and get prizes! Planner 5D offers a flexible set of features to suit different needs, including a free version for basic designs, a premium plan with advanced customization options, and a pro plan for professionals seeking high-quality renders and AI-driven enhancements. Whether planning a full renovation, redesigning a room, or experimenting with layouts, Planner 5D provides powerful yet user-friendly tools to bring any vision to life. Start your journey with Planner 5D today and take the first step in your home design, house flipper, or home makeover project. Redefine your living space with style, creativity, and the joy of renovation and decoration!
Contact info
Vilnus, Lithuania
- planner5d.com
2.5
Poor
807 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Planner 5d is an amazing software
Planner 5d is an amazing software for both architectural and interior design, it has many tools to create any kind of space, plus the renders are super nice and with the pro plan you get extra tools (renders 360) that completely change the game!
March 25, 2026
Unprompted review
Reply from Planner 5D
Hello Diana,
Thank you so much for the amazing feedback! 😊
Advertisement
It takes a really long-time processing…fails anyway
It takes a really long-time processing prints you upload, and none of the prints I upload work.
March 2, 2026
Unprompted review
Reply from Planner 5D
Hello Camilo,
Thank you for your feedback — that’s definitely not the experience we want you to have.
Processing time and failed blueprint recognition can depend on factors like file quality, size, format, existing queue, or even specific elements within the plan — but in many cases, this can be resolved once we take a closer look.
Could you please reach out to us at support@planner5d.com and share your account details along with one of the files you tried to upload? If possible, a short screen recording would also help. We’d really like to investigate this and hopefully provide a fix or a clear workaround for you.
Looking forward to helping you get this working smoothly.
Features dont work at all
Features dont work at all - and they wont issue a refund
March 26, 2026
Unprompted review
Reply from Planner 5D
Hello Chanelle,
We’d really like to look into this for you. Issues with features not working are often tied to specific setups, devices, or project configurations, and in many cases can be resolved once we review the details.
We’ve also reached out to you via Trustpilot to request your Planner 5D account information so we can investigate your case properly and ensure that the solution provided aligns both with our policies and your request.
Please reply to us there or contact us at support@planner5d.com with your account details — we’ll make sure your case is reviewed carefully and do our best to help resolve this for you.
verry fun but i want 2 week subcripton…
verry fun but i want 2 week subcripton for free ?
March 26, 2026
Unprompted review
Reply from Planner 5D
Hello Leon,
Thank you for your feedback — we’re really glad to hear you’re enjoying the app! 😊
At the moment, we don’t offer a 2-week free subscription, but we do occasionally run promotions and trial options that you can take advantage of. We’d recommend keeping an eye on in-app offers or reaching out to our support team to see what options might be available for you!
had this sytem for 2 years now costumer…
had this sytem for 2 years now costumer support not existance ! it getting glitchier and glitchier , loosing plans that i was working on they just desapear a small print to pdf acction that takes 9 seconds im on a 45 minutes wait with they AI NOT ASSISTANT, its frastrating i have to send the dimantions over before 3 i was ready at 2 and since then im trying to print crazy unreal and i wont be using it anymore take my word after trying 2 years RUNNNNN
March 24, 2026
Unprompted review
Reply from Planner 5D
Hello Aldo,
We’re really sorry to hear how frustrating this experience has been, especially after using the app for such a long time.
We’d really appreciate the chance to look into this for you. Please contact our support team at support@planner5d.com and include the email linked to your account, along with the project name if possible. We’ll check what happened with the plans and help you get things working properly as quickly as possible.
We truly value long-time users, and we’re sorry that this situation made you feel like leaving the app.
Advertisement
Cannot give this business and software…
Cannot give this business and software a worse review. I had a free trial and found the software very hard to use and that it lacked intuitive functionality. I tried to cancel before the end of the trial period and then reached out to customer service. While communicating with them they charged me for an annual plan. Customer service just said oh well and have refused to refund the charges.
March 23, 2026
Unprompted review
Reply from Planner 5D
Hello Renee,
Trial subscriptions automatically convert into a paid plan once the trial period ends unless the cancellation is completed before the renewal date, which is shown during the sign-up process. From what we can see, your trial has never been cancelled. Hence, it got converted to the full subscription.
We can also confirm that the support team has resolved the issue by downgrading your subscription to a monthly one while refunding the difference. If you still don't see the funds in your bank account, please reach out to us via support@planner5d.comm so we can look into that for you.
I’ve had a really great experience…
I’ve had a really great experience using Planner 5D. It helped me a lot to bring my ideas to life, especially when planning my space.
One of the things I liked the most is how easy it is to use. I was able to learn the basics very quickly, even without prior experience in design tools. The interface is intuitive and makes the whole process smooth and enjoyable.
Overall, it’s a powerful tool that combines simplicity with great features. Definitely recommended for anyone who wants to design spaces without a steep learning curve.
March 16, 2026
Unprompted review
Reply from Planner 5D
Hello Wagner,
Thank you so much for this! It really means a lot to us, especially coming from someone who actually used the app to plan real spaces.
Comments like yours are exactly what keeps the team motivated to keep improving Planner 5D. Thanks again for the recommendation, we truly appreciate it!
Such a beautiful website which makes…
Such a beautiful website which makes the task very easy and the interface is also quite good. It makes user to access all things at one place. Great website
March 23, 2026
Unprompted review
Reply from Planner 5D
Hello,
Thank you so much for your kind words! We’re really happy to hear that you find Planner 5D helping you keep everything in one place. Our team works hard to make the design process simple, intuitive, and enjoyable for everyone, whether it’s your first project or your tenth.
Thanks again for your support and for being part of the Planner 5D community!
My computer went dead and I could…
My computer went dead and I could figure out how to retrieve my work, unless I signed up for Pro. Weird! Didn't like that, at all.
March 21, 2026
Unprompted review
Reply from Planner 5D
Hello Rekeya,
If you were using the web version of the app, this could happen when the project becomes too heavy for your device to process smoothly, especially on less powerful hardware. In this case, we recommend trying the desktop version of Planner 5D. It is better optimized, more stable with large projects.
If the issue continues even in the desktop app, please let us know and we’ll be happy to check your project and help you find the best solution. You don't have to be on a Pro version to work with free library.
Advertisement
Horrendous - will not refund a trial payment.
Horrendous. Talked into a trial fully refundable allegedly. Used it for half an hour, I thought the software was good for around five minutes then became glitchy and stopped altogether. Chatted to an online agent made them aware that the trial was to be cancelled immediately. Charged £59.99 and now they won’t refund. Avoid
March 20, 2026
Unprompted review
Reply from Planner 5D
Hello,
We’re sorry to hear about your experience. We would like to clarify that the trial itself is free, but once the trial period ends, it automatically converts into a paid subscription unless it is cancelled 24 hours before the renewal date. Because of this, charges may occur if the cancellation is completed after the billing has already been processed.
That said, we definitely want to review your case in detail. In many situations we are able to help once we check the account, the exact purchase conditions, and the timing of the cancellation request. We also want to understand what caused the glitches you experienced, since this is not the expected behavior and may be related to device performance, browser issues, or project settings.
Please contact our support team at support@planner5d.com and include the email linked to your Planner 5D account and the approximate date of the charge. We’ll look into this and do our best to help resolve the situation.
Planner5d is the best!
It's so good! this app is great for designing houses for fun, reliving bordem, etc. I be on planner 5d more than I should! it super fun and efficient. the only problem is, is that all the good stuff is locked.
March 19, 2026
Unprompted review
Reply from Planner 5D
Hello,
Thank you for the awesome review! We’re really glad to hear that you’re enjoying Planner 5D and having fun designing houses. That’s exactly what the app is made for.
We understand your point about some items and features being locked. Planner 5D has both free and paid content, and the premium features help us keep improving the app, adding new objects, and developing tools like AI, 3D visualization, and advanced customization. At the same time, we try to keep the free version useful so everyone can design and experiment.
AI-based Floor Plan to 5D Conversion
AI-based Floor Plan to 5D Conversion
The features are worth trying. Saves a lot of time and helps imagining how the space would look like.
March 17, 2026
Unprompted review
Reply from Planner 5D
Hello Gurminder,
We’re happy to hear that you enjoyed the AI Floor Plan to 3D conversion feature.
We’re continuing to improve our AI tools to make recognition more accurate and the editing process even smoother, so it’s really valuable to hear that this feature is useful for you. If you have any ideas on what could make it even better, feel free to share — we’d love to hear them.
Thanks for using Planner 5D!
It is widely used by beginners
It is widely used by beginners, students, and even some professionals for interior design visualization.
OverviewPlanner 5D is a user-friendly home design software that allows users to create detailed 2D and 3D floor plans without requiring professional experience.
Planner 5D simplifies the process of designing homes, rooms, and interiors through a drag-and-drop interface. Users can easily switch between 2D planning and 3D visualization, making it easier to understand spatial layouts and final results. The platform is available on web, mobile, and desktop devices, making it highly accessible.
March 18, 2026
Unprompted review
Reply from Planner 5D
Hello Aditya,
We really focus on making the tool simple enough for beginners, but still useful for students and professionals who need quick visualization without going into complex CAD software.
The ability to switch between 2D and 3D and work from web, mobile, or desktop is something we spend a lot of time improving, so it’s nice to hear that this flexibility makes the design process easier for you.
Advertisement
Very good platform for plan your need
Very good platform for plan your need. I draw my home in planner 5d
March 15, 2026
Unprompted review
Reply from Planner 5D
Hello,
Thank you for sharing! We hope that soon you'll bring your ideas to life!
Good app to explore ideas before…
Good app to explore ideas before implementing. Also good app to showcase our plans.
March 17, 2026
Unprompted review
Reply from Planner 5D
Hello,
That’s exactly what we aim for: it’s much easier to experiment in the app than to move real furniture around the room until something feels right 🙂
We’re glad Planner 5D was useful for you, and we hope it will keep helping you plan and test new ideas in the future as well!
I’ve been really impressed with the…
I’ve been really impressed with the quality of the content and how easy the platform is to use. Everything is well organized and simple to navigate.
It’s been a great experience so far and I would definitely recommend it to anyone looking for helpful and reliable resources.
March 15, 2026
Unprompted review
Reply from Planner 5D
Hello Eva,
Thank you, we really appreciate this feedback. A lot of effort goes into keeping the interface clean and the content organized. That’s exactly the experience we want people to have when working on their projects.
And thank you for recommending Planner 5D! It means a lot to us that the platform feels reliable and useful for you.
Making me write a good reveow before…
Making me write a good reveow before tring it so it must be shit.
March 14, 2026
Unprompted review
Reply from Planner 5D
Hello Ethan,
We hope you’ll give the app a try before making a final decision. You can start with the trial version to explore the features and see how it works for you, without committing to a full subscription.
While you’re not obliged to write a review without properly trying the app, we also understand that the choice is yours 🙂 We’d just be glad if you gave it a fair chance first.
Advertisement
Using 5D Planner has been an absolute…
Using 5D Planner has been an absolute delight—both in professional design work and in those spontaneous, creative moments when inspiration strikes. The platform feels like a blank canvas wrapped in possibility, inviting you to dream bigger with every click.
Its interface is wonderfully intuitive, making even the most detailed layouts feel effortless. With a rich library of features, textures, furnishings, and tools, 5D Planner empowers you to craft spaces that feel deeply personal and exquisitely detailed. Whether I’m sketching out a polished, professional project or simply playing with ideas for fun, the experience is always smooth, immersive, and beautifully satisfying.
Every design comes to life with a sense of precision and artistry—like watching your imagination step gracefully into a three-dimensional world. 5D Planner isn’t just software; it’s a creative companion that turns vision into reality with elegance and ease.
March 14, 2026
Unprompted review
Reply from Planner 5D
Hello Brandie,
This was a beautiful review to read! Thank you for taking the time to describe your experience in such detail. We especially liked how you called Planner 5D a creative companion, because that’s exactly the feeling we hope the platform and our Bernard (AI assistant) give, whether you’re working on a serious project or just following a moment of inspiration.
Thank you for using Planner 5D for both your professional work and your creative experiments — feedback like this truly means a lot to our team.
This is a very great useful app with…
This is a very great useful app with simple interface
March 14, 2026
Unprompted review
Reply from Planner 5D
Hello,
Thank you for sharing your experience!
EXCELLENT APP FOR 3D INTERIOR AND…
EXCELLENT APP FOR 3D INTERIOR AND EXTERIOR VISUALIZATION.. I AM AN ARCHITECTURE STUDENT, I used Planner5d for my concept visualization, and creating the rendering of interior and exterior visualization.. it is a easy to use and AI option for interior style creation excellent. thanks a lot for the entire team for this such a wonderful application
March 5, 2026
Unprompted review
Reply from Planner 5D
Hello Afrin,
Thank you for the kind words, and it’s especially nice to hear this from an architecture student. Planner 5D is often used exactly for concept visualization, so it’s great to know it helped you with both interior and exterior renders, as well as experimenting with styles using the AI tools.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.