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Plant Addicts Reviews 

2,130
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the plants, noting they often arrive healthy, full, and in excellent condition, including unique and hard-to-find varieties. People frequently highlight the exceptional packaging, which ensures items are well-protected and arrive quickly and unharmed. Reviewers also appreciate the responsive and helpful customer service, which contributes to a positive overall experience. However, some customers also noted issues with plant condition upon arrival, reporting items arriving damaged, broken, or even dead. These instances sometimes stemmed from mishandling during delivery or concerns about initial plant quality, such as leaf spot or small root balls.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the health, size, and overall quality... See more

Quality

Consumers consistently report positive experiences with product quality, often noting that plants arrive... See more

Order

Reviewers highlight positive aspects of order, often praising the ease and simplicity of the ordering... See more

Delivery service

People report positive experiences with delivery service, consistently praising the quick arrival of plants... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting its helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve purchased in the neighborhood of 2 dozen blueberry plants from various places over the years. This is hands down the best packaging I’ve seen to avoid shipping damage. Plants arrived looking... See more

Rated 5 out of 5 stars

I was able to find specific cultivars that were not available or already sold out from my local nursery. The price point was comparable and it arrived right to my front door (with the soil still moist... See more

Rated 5 out of 5 stars

I've had a great experience with Plant Addicts. The plants arrived healthy, well-packaged, and exactly as described. Their selection is excellent, and the quality has been consistently good. As someo... See more

Rated 5 out of 5 stars

From start to finish, Plant Addicts is a great company, recommended to me by a plant-loving friend. The first time I ordered lilacs, I was astounded when the large boxes stood in my driveway, delivere... See more


Company details

  1. #6 of 21 best companies in Garden Center
  2. #4 of 13 best companies in Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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Happy Plant Owners

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,130)

1,328 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Arrived damaged beyond repair!!

The plant arrived damaged beyond repair, and the shipping experience was completely unacceptable. The box was destroyed, and the condition of the product made it clear that it had not been handled with the care a live plant requires.

To their credit, I submitted photos and received a refund right away.

That was appreciated, but a fast refund does not erase the fact that the order failed completely.

I am still giving Plant Addicts only 1 star because I did not receive a usable plant, and now I have to spend additional time trying to find a replacement somewhere else. This was a frustrating and disappointing experience, and better packaging and shipping standards are clearly needed.

June 3, 2026
Plant Addicts logo

Reply from Plant Addicts

Hi Dean,

We sincerely apologize for the delayed response to your feedback, and we're truly sorry to hear about your experience.

Thank you for reporting the damage to us as soon as your order arrived and for providing photos. Your prompt communication allowed our Customer Service team to review the issue quickly and process your refund without delay.

While we take great care in packaging every plant before it leaves our nursery, we unfortunately have limited control over how packages are handled once they are in transit with the shipping carrier. Because we know that unexpected shipping damage can happen, we offer our Arrival Guarantee to give our customers peace of mind. If a plant arrives damaged or in poor condition, we're happy to provide either a free replacement or a full refund, depending on the customer's preference.

We completely understand your disappointment that your order did not arrive in usable condition and that you now have to spend additional time finding a replacement. Your feedback is valuable, and we will continue working with our nursery and shipping partners to improve the delivery experience for our customers.

Thank you for giving us the opportunity to make things right, and we hope we'll have the chance to provide you with a much better experience in the future.

Sincerely,
The Plant Addicts Team

Rated 5 out of 5 stars

Awesome trees; Great customer service

Awesome trees, great customer service. I got a replacement tree for one that was damaged. It's been in the ground for a few weeks, and looks great. All 3 of the trees I ordered look great, even the damaged one. I went ahead and planted it, just to see if it would survive, and it seems to be thriving. If I'm looking for trees or plants, I'll definitely check Plant Addicts first.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality plants and flowers!

Excellent quality plants and flowers!! I mean excellent!! Packaged VERY well. Reasonably priced and arrived in PERFECT shape. Plant Addicts is impressive!! Will be ordering again. I highly recommend.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Indubitably 5 stars!! Wow!!

I’m absolutely blown away by the quality of these mock orange plants. I bought the 3# (3 gallon) size and they arrived about 2 feet tall and covered in blooms. One plant was cunningly packaged and arrived securely with negligible damage. The second plant arrived *outside* and alongside its box. It looked beaten half to death, yet because it was so healthy and in such good shape prior to the tortures of UPS, it has bounced back nicely. I am now a witness to the quality of plants sold by Plant Addicts. I am also especially impressed by their packing job. The plant was so securely braced, buffered and collared that I am incredulous as to how the second plant arrived free of its confines. You should have seen me trying to liberate the first plant from its box without hurting it. I was ridin’ high on the metaphorical struggle bus!
Nonetheless, 5 stars! I will absolutely be a return customer. Thank y’all so much for selling ‘Pearls of Perfume’ mock oranges! Indubitably 5 stars.

June 2, 2026
Rated 5 out of 5 stars

The plant I wanted was hard to find…

The plant I wanted was hard to find anywhere! Not only did they have it, I received a lot of information that convinced me I made a good choice. I was also able to plant complimentary secondary plants. I must have emailed them ten times to make sure I was doing everything correctly. I always left reassured of what I was doing. Then the plants arrived--so healthy I couldn't believe it. And well packed. I'm on my way to doing a project that waited six years until I found the right people to help!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company to check if you…

This is a great company to check if you want to locate unique plants that are sometimes difficult to find. The ordering process works smoothly and plants are shipped quickly. Careful attention is paid to packaging so that your material arrives in good shape. The online chat is convenient for any questions. Definitely worth taking the time to check it out.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, Plant Addicts is a great company, recommended to me by a plant-loving friend. The first time I ordered lilacs, I was astounded when the large boxes stood in my driveway, delivered by UPS, soon after I placed the order. The bushes were packaged amazingly well, and were beautiful, healthy specimens. They have thrived! I have continued going to Plant Addicts, as they seem to have all of the cultivars I am searching for, and never disappoint. I love the unusual varieties that can be hard to find locally. Thanks to the Plant Addict family for all of your hard work and dedication!

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Climbing Peggy Martin Roses

I had never ordered from Plant Addicts but decided to order 4 Peggy Martin climbing roses. The roses were shipped fast and were packaged very well. The quality of the product was exceptional. All 4 have been planted and are thriving. Great job! I will be ordering again.

May 24, 2026
Unprompted review

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