I rarely write reviews for companies, but I had to for this interaction. My order arrived quickly, but a few leaves had some browning. I tried to recover the plant for a month with no success,... See more
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I didn't receive tracking number for my order so I contacted customer service. The reply was very fast and provided the ID I needed. The order arrived within the time frame stated for my region. Whe... See more
Company replied
I received an alocasia at the end of February with the heat pack on the leaves, which crushed and broke the leaves, gave a hot/cold blast to those that were still standing, and left the roots to f... See more
Company replied
This was my first time ordering from Plant Circle, and I placed quite a large order. Although there were some issues with the shipping company, Plant Circle handled everything with the utmost profes... See more
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Company details
Written by the company
At Plant Circle, we specialize in sourcing and offering unique, rare, and high-quality houseplants to plant enthusiasts across Europe. As a small, queer-owned business based in Berlin, we’re committed to building a diverse, welcoming community for plant lovers. Each plant in our collection is hand-selected for its beauty and health, ensuring our customers receive only the best. Our passion for plants drives us to provide exceptional service and expert care advice, whether you’re just starting your plant journey or are a seasoned collector. From vibrant, exotic species to hard-to-find rarities, Plant Circle is here to help you grow a thriving indoor garden with confidence. Join us on this green adventure and experience the difference of a dedicated, plant-loving community.
Contact info
Berlin, Germany
- support@plantcircle.com
- plantcircle.com
4.1
Great
135 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Impressed with my experience
I was so impressed with my experience with Plant Circle from start to finish, I'll be ordering from them again! I ordered 1 XL ficus and 2 smaller plants and 2 months later they're thriving. The shipping was much faster than I expected (a couple days) and the packaging was careful and eco-friendly. I also found the care instructions on their website useful and found them responsive when I had a question on placement of a plant.
September 10, 2024
Unprompted review
Reply from Plant Circle
Hi Leah,
Thanks so much for the kind feedback! We loved to see how you styled the plants in your Parisian flat, and look forward to having you as a customer and fellow Plant Lover for years to come!
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Strongly recommend
My plants were delivered quickly and in perfect state. I also purchased a couple vases which look beautiful in my house now. Couldn't recommend it more, will be purchasing again.
November 4, 2024
Reply from Plant Circle
Hi Lucca,
Thank you so much for taking the time to provide feedback on your experience with Plant Circle!
Really amazing
Really amazing customer support, packaging and the plants arrived in great condition. Will order again for sure!
October 28, 2024
Unprompted review
Reply from Plant Circle
Thank you Silvia for this lovely feedback and being a Plant Circle customer!
Excellent experience
Had a great experience ordering a plant for a friend through Plant Circle. I live in America but ordered a gift for a friend in Berlin. Process was seamless and shipping was quick. My friend received a gorgeous plant (even prettier than the picture!) in excellent condition. Would recommend!!
October 22, 2024
Unprompted review
Reply from Plant Circle
Thanks so much for the positive feedback, and for sharing the gift of green with your friend in Berlin! :)
Great customer care
Had a really nice email communication with them, first about my delivered plant issues that were nicely resolved, and then they took the time to answer my many questions about plant care. Much appreciated!
October 8, 2024
Unprompted review
Reply from Plant Circle
Thanks so much Lelde, it is a pleasure to have you as a customer!
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Beautiful and healthy plants
I was at the plant circle pop-up event in Berlin. The plants and the vases they’re selling are beautiful, and the owners, Cal and Bode, were very helpful and prepared. Keep up the good work 💪
October 6, 2024
Unprompted review
Reply from Plant Circle
Thanks so much for the lovely feedback!
Not happy.
1) Very long shipping time. Ordered from PLNTS.com the same day and that order arrived a week earlier.
2) The pilea was planted carelessly, a leaf was literally stuck under the plug when it was planted in a bigger pot. I tried to get it out but it's really stuck in there.
3) The string-of-pearls (both) had no balls left, and the bigger plants *all* had damaged leaves.
4) The smaller plugs (except the two string-of-pearls) were packaged well and in good condition.
Assessment: I'd expect the plants to be a bit banged up due to shipping but this was pretty bad. A lot worse than any other plant order I've ever made. I believe all except the two string-of-pearls will make it however. Still, will be choosing PLNTS.com from now on, unfortunately.
August 29, 2024
Reply from Plant Circle
Hi Erika! Thanks for your order and for this feedback. We take your experience very seriously and hope we can make this right as all of our orders are guaranteed for delivery quality. We tried to reach out to you twice by email but haven't heard back. We hope to hear from you soon!
Plants in perfect condition
Plants in perfect condition . Shipping take a bit long but worth the time
July 31, 2024
Reply from Plant Circle
Thanks so much for taking the time to review us! Your feedback is genuinely appreciated and we hope to have you back as a customer again! :)
as bad as it can get
I recently ordered plants from this shop, and I'm extremely disappointed with their service. They shipped my plants during the winter without a heat pack, and as expected, they arrived completely frozen. I had to throw all of them away. I reached out via email to address the issue, but I never received a response. It's clear that this shop only cares about profit, not the well-being of the plants. I will never purchase from them again.
January 6, 2024
Unprompted review
Reply from Plant Circle
Hi David! I see that you placed your order back in January and just now provided this feedback in July. I do not see any outreach in our customer history, it seems like something got lost! I am so sorry to hear about your experience and it sounds like we did not make it right. You can reach out to us at support@plantcircle.com to get this sorted so we can earn back your trust.
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Not recommanded
In summary, I would not recommend buying any plants from this shop.
> First of all, the baby plant I brought are delivered in a state without much growth points, so the plants will stay with the two leaves and you do not get much out of it.
> Secondly, the monkey leaf plant I bought is not in a good condition. The leaves turn yellow after few days and quite some leaves get damaged from the poor packaging.
> The packaging is poor. They did use special box to protect the plant but they put the heavy pack of soil I bought together with the plant, which damaged the monkey leaf plant.
> The delivery took ages, in fact it took me almost a month to get my delivery, with two following up emails in between.
I have been doing purchases from other online shops and I got much more positive experience with the plants.
April 8, 2024
Reply from Plant Circle
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the issues you experienced with your order from April.
We understand how disappointing it is to receive a plant in less-than-perfect condition. While we did offer a refund for the baby plant, we want to ensure that all aspects of your experience are positive. If there’s anything more we can do to make it right, please don’t hesitate to reach out to us at support@plantcircle.com.
Regarding the packaging and delivery delays, we truly apologize for the inconvenience. We’ve taken your feedback seriously and have since restructured our logistics process to improve both the speed and care of our deliveries.
We appreciate your support and hope we can have the opportunity to serve you better in the future.
Should think about delivery times
My order was in March, so it’s quite interesting that only now, in June, I received an email that my order has been completed.
I ordered 3 plants and a 72h heatpack. Only one plant was not affected by the cold (it’s alive, the other is barely alive and the third died). I would say it’s really irresponsible to ship out plants right before the weekend, when delivery services are not working. Of course that 72h heatpack is no use in situation like that!
June 13, 2024
Reply from Plant Circle
We are very sorry to hear about the issues you experienced with your order in March. We understand your frustration and regret that we were not informed about these problems earlier, as it prevented us from addressing them promptly.
For future reference, if you encounter any issues with your order, please email us with details and pictures as soon as possible. This allows us to assess the situation and provide an appropriate resolution quickly.
Regarding your concerns about shipping and the 72h heatpack, we appreciate your feedback and will review our shipping practices to avoid similar issues in the future.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best,
Monika
Huge plants
I didn't get email with the tracking code first, but when I sent email and asked about the delivery, I got quick response an hour later and got the code. Plants arrived in good shape to Finland and they were huge, much bigger than I expected!
May 6, 2024
Unprompted review
Reply from Plant Circle
Hey,
Thank you for your feedback! We're glad to hear that your plants arrived in good shape and exceeded your expectations.
Regarding the tracking number, our system is designed to send these automatically directly from the postal service. However, it’s possible that these emails can sometimes end up in your spam folder or be blocked by your mailbox settings. We apologize for any inconvenience this may have caused.
We're always happy to assist and provide tracking information via email whenever needed. Thank you for your understanding and for choosing us for your plant needs.
Plant received in good condition.
May 3, 2024
Unprompted review
Reply from Plant Circle
Thank you for your kind words!
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Pleasantly surprised
I didn't receive tracking number for my order so I contacted customer service. The reply was very fast and provided the ID I needed. The order arrived within the time frame stated for my region. When I saw the courier carrying the box upside down - I was like - OK here come my dead plants :). Surprisingly everything was very well packed and besides some spilled soil mix (for obvious reasons) out of 3 baby plants and one small plant there was only one damaged leaf.
April 26, 2024
Unprompted review
Reply from Plant Circle
Thank you for your feedback!
Vert bad experience
I received an alocasia at the end of February with the heat pack on the leaves, which crushed and broke the leaves, gave a hot/cold blast to those that were still standing, and left the roots to freeze.
I sent an email directly with the photos, I was told 4 days later (February 28) that they were sending me another one. It's April 9th, I still haven't received anything. they are unreachable by email, never respond, and they leave Instagram messages “seen” without responding.
absolutely not serious, a complaint is being considered against the company
February 24, 2024
Unprompted review
Reply from Plant Circle
Dear Romain,
I want to extend my sincerest apologies for the delay in resolving the issue with the damaged Alocasia plant you received in February. Your experience falls well below the standard of service we aim to provide, and I deeply regret any inconvenience or frustration this may have caused you.
Upon receiving your email and photos of the damaged plant, we immediately initiated the process to send you a replacement. However, it has come to my attention that there was a delay in processing the replacement shipment, for which I take full responsibility. Please know that this was not intentional, and I apologize for the oversight.
I understand your disappointment and frustration with the lack of communication and the delay in receiving the replacement plant. Rest assured, I have personally ensured that the replacement shipment has been processed promptly, and you should have the plant by now I believe.
I want to assure you that we take your feedback seriously and are committed to improving our processes to prevent similar issues in the future. Packing team has been briefed and better packing methods were introduced. Your satisfaction is of the utmost importance to us, and we appreciate the opportunity to make things right.
Once again, I apologize for the inconvenience and disappointment you experienced. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly.
Warm regards,
Monika
NEVER PURCHASE HERE PLANTS!!!!
I was given a 250 euro certificate to plantcircle.co and it was a big mistake. Since the certificate was given in January, I couldn't use it for a long time, because the delivery in winter time was not carried out, but that's not the point.
NEVER BUY ON THIS SITE!!!! You will only waste your time and money. This brand apparently has never heard what a customer experience is.
I used my certificate and ordered 4 plants (3 large and 1 small) and ordered folds for flowers (60 euros worth). On the website it was stated that delivery to Latvia is 3-6 working days, on the 5th working day I wrote to them and they said to me "that only processing of the order is only 7 days". Okay, on the 12th day after placing the order, I abruptly get a text message that the order will be delivered today. Isn't that cool? I didn't receive any notification that the order was sent and how can I accept the order if I'm not at home, and it's not really convenient to deliver such large flowers to the office.
In the end I received 3 boxes, when I opened them I was surprised: 3 large flowers were damaged during transportation, their leaves broke off and 1 even swayed sideways. But this is still they did not send any of the 5 folds that I ordered. How is this even possible???? In the end I wrote to them the same day (March 18), they of course answered only from the 2nd or 3rd message. The did not say that we will fix the situation, send everything - you will not get for such an attitude here. Eventually after a large number of messages they did say they would send me the folds. Although they clearly tried to make it sound like they sent them and it's my problem. I have a video of the unpacking of the parcels and they confirmed that they had sent the boxes, but none of the 3 boxes contained pots. Today is March 27, 9 days have passed since I received the plants, I also wrote to them again on March 25 about the folds, but of course no one responded and did not send anything. And I'm not sure if they will even send me my pots, I'm not talking about the fact that the flowers were damaged during transportation - it's entirely their fault that they poorly packaged flowers and sell them online. As a result - wasted time, just stolen 60 euros and horrible attitude to the buyer.
If you value your nerves and money do not buy and do not order anything here.
March 14, 2024
Unprompted review
Reply from Plant Circle
Dear Abigail,
I am deeply sorry to hear about the difficulties you encountered with your recent order. Your experience falls far below the standard of service we strive to provide to our customers, and I sincerely apologize for any inconvenience or frustration this may have caused you.
I want to address the concerns you raised regarding the shipping and delivery process. Our system automatically generates tracking information provided by DPD after each order is shipped. While it's possible that the tracking information may have landed in your spam folder, I apologize for any inconvenience this may have caused. We certainly do not intend for our customers to be unaware of their shipment status, and we understand the importance of providing timely tracking information.
Regarding the missing pots from your order, I have personally handled your case and arranged for the missing items to be shipped to you separately. I apologize for any confusion or inconvenience caused by their absence from your initial delivery.
I assure you that we take your feedback seriously and are committed to improving our processes to prevent similar issues in the future. Your satisfaction is of utmost importance to us, and we appreciate the opportunity to make things right.
Once again, I apologize for the inconvenience and disappointment you experienced. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly.
Warm regards,
Monika
Plant Circle is a bunch of theives
Do not ever buy from this store! I am not one to complain, but I have never had such a bad experience with an online shop.
I had a gift card so I ordered a bunch of plants and a terrarium kit with heat packs totaling 150 euros. They never sent me a tracking number. They randomly showed up at my door. All but 2 of the plants were dead and one was missing. The missing plant was a 75 euro plant!
I contacted them and they said they were sorry. They would send me the missing and damaged plants right away. It took over 2 weeks for them to come. They only resent me the damaged plants. Guess what? The 75 euro plant is still missing!
I've recontacted them via email to tell them it was still missing. I have received no reply. I contacted them on instagram as well. They've seen my message and they are ignoring it.
This company has stolen 75 euros from me. I tried leaving a review on their website, but obviously those are curated and it will never get posted. Save yourself the trouble and order from somewhere else
January 4, 2024
Unprompted review
Reply from Plant Circle
Hi Shannon,
I hope this message finds you well, and I want to extend my sincerest apologies for the experience you had with our store. Your feedback is invaluable to us, and I genuinely appreciate you taking the time to bring these issues to our attention.
First and foremost, I want to express our deepest regret for the inconvenience caused by the condition of the plants you received and the missing item from your order. We understand how disappointing and frustrating it must have been for you.
After thoroughly investigating the matter, we realized there were several lapses in our service, including the delayed response to your inquiries and the oversight in fulfilling your order completely.
Please know that we take full responsibility for our mistakes and have taken immediate steps to rectify the situation. I have sent you an email to fix the situation.
Regarding your attempts to reach out to us via email and Instagram, I'm deeply sorry for the lack of response. This does not reflect the level of customer service we strive to provide, and we are taking measures to ensure that such communication issues do not occur in the future.
While we understand that our actions may not fully remedy the disappointment you experienced, we genuinely hope that this resolution demonstrates our commitment to customer satisfaction and making things right.
Your feedback serves as a crucial reminder for us to continually improve our processes and customer service standards. We truly value your patronage and the opportunity to make amends for our shortcomings.
Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We're here to listen and make things right for you.
Once again, I apologize for the inconvenience and disappointment caused by this situation. We hope to have the opportunity to restore your faith in our brand in the future.
Warm regards,
Monika
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WRONG PLANTS
My husband ordered a Hoya carnosa for me for Christmas, he had to purchase 2 other plants to get the shipping. But they sent the wrong plants and no Hoya Carnosa. He contacted them and they said he has to buy 3 more plants because they are so delicate and they can't ship them alone. Considering the very long list of 1 star reviews I can't imagine they care.
*****Please note, I did receive the other 2 plants. But we only wanted 1 plant! the reason we ordered 2 was because they wouldn't ship just 1. So the reply saying well you got the other ones are not irrelevant. We didn't even want to order the other ones!
December 27, 2023
Unprompted review
Reply from Plant Circle
Dear Amy,
First and foremost, please accept my sincerest apologies for the disappointment and inconvenience caused by the incorrect plants you received instead of the Hoya Carnosa that your husband ordered for you as a Christmas gift.
I completely understand how frustrating it must have been to receive the wrong items, especially when the Hoya Carnosa was the highlight of the order. I want to assure you that this situation is not reflective of the level of service we aim to provide to our valued customers.
Upon reviewing your case, I see that you received all the plants in your order but Hoya. Instead Hoya a wrong plant was shipped. Our customer service team informed your husband that due to the commitment to sustainable shipping practices, we are unable to ship it alone. We sincerely apologize if this communication was not conveyed clearly or if it caused any confusion.
In an effort to make things right, we have issued a full refund for the missing Hoya Carnosa plant and the associated shipping costs. Additionally you were able to keep the plant that was sent by mistake. We understand that the additional plants were only ordered to meet the shipping requirements for the Hoya Carnosa, and we regret any inconvenience this may have caused you and your husband.
Please know that your feedback is incredibly valuable to us, and we are taking steps to address the issues highlighted in your review. We are committed to improving our processes to ensure that such errors are avoided in the future.
If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We are here to help.
Thank you for giving us the opportunity to make things right.
Warm Regards
Monika
I received dead plants
I received dead plants. I contacted them but they still haven't replied!
November 21, 2023
Unprompted review
Reply from Plant Circle
We sincerely apologize for the delay in responding to your email and for the disappointment caused by the condition of the plants you received. We understand your frustration and regret any inconvenience this may have caused you. Upon receiving your email, we processed a full refund for the affected items. We are actively working to address communication issues within our team to ensure better responsiveness in the future. Your feedback is important to us, and we appreciate your understanding.
Warm Regards,
Monika
Wrong plants
I got wrong plants, I bought two "Dragon Moon" but got two Maharanis. Asked to send them back, but more than a month has passed, no help despite several emails. I only get incoherent sporadic answers with excuses.
This shop should check that they really sell plants with the right name before they sell them and answer emails to solve such a simple thing as a return.
October 26, 2023
Unprompted review
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