Plantorb Reviews 

48
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. People really love how simple it is to put together these beautiful terrariums, finding the entire setup process wonderfully fun and engaging. Consumers frequently share that the final creations look stunning, serving as wonderful centerpieces for their living spaces or thoughtful handmade gifts for family. Some reviewers were not happy with the condition of the plants upon arrival, mentioning that several specimens were dead, moldy, or damaged. Deliveries sometimes took a long time to arrive, leaving certain buyers waiting quite a while for their packages. Additionally, a few customers noted that components occasionally suffered from messy packaging problems or missing items.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, with many reviewers praising the healthy plants,... See more

Quality

Customers had ambiguous experiences with quality, often highlighting that healthy plants arrived in excellent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how very easy it is to... See more

Delivery service

Reviewers mention mixed feedback about delivery service, noting that some orders were shipped quickly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thought it took a little bit to finally receive my package, once received it was packed very well. The instructions were easy to follow. I was able to put everything together pretty quickly. Once it w... See more

Rated 4 out of 5 stars

The terrarium itself is great. Unfortunately 2 out of the 3 plants became moldy and died within a few days of planting them. The 3rd one appears to be on its way out as well.

Rated 4 out of 5 stars

Love the terrarium. Very cool setup. The only thing keeping me from a 5 star rating was the plant packing. All three pots had slipped out of the packing, and one plant was completely out of the pot. I... See more

Rated 4 out of 5 stars

It arrived quickly and was packed well. It’s fun and every easy to set up. Unfortunately one of the live plants arrived dead but outside of that I highly recommend.


Company details


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3.9

Great

TrustScore 4 out of 5

48 reviews

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Replied to 30% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(48)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

The plant orb is enchanting

The plant orb is enchanting! It is easy to assemble because each component is separately packaged and labeled. The results are beautiful. The packaging for the little plants needs to be redesigned. They need to be better secured and the pot openings covered with cotton and taped up so the dirt doesn’t fall out. In my case, the pots and dirt became detached. Luckily the plants were fine.

April 6, 2026
Unprompted review
Rated 3 out of 5 stars

Almost Perfect

What survived is great. Takes a while to arrive. We really like this but a key plant arrived dried out and dead. Everything else is good.

March 30, 2026
Rated 4 out of 5 stars

Love the terrarium

Love the terrarium. Very cool setup. The only thing keeping me from a 5 star rating was the plant packing. All three pots had slipped out of the packing, and one plant was completely out of the pot. I had hoped to rehydrate it, but it didn’t make it. I think two of the plants may survive-one seems to be thriving, and other may make it.

March 25, 2026
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Rated 4 out of 5 stars

The terrarium itself is great

The terrarium itself is great. Unfortunately 2 out of the 3 plants became moldy and died within a few days of planting them. The 3rd one appears to be on its way out as well.

February 2, 2026
Rated 2 out of 5 stars

Why offer a product for sale when you have none in stock?

I was so excited to get this for my wife for her birthday. It seemed like an awesome gift. I placed the order and paid and then got an email a couple hours later saying oh wait this was a mistake this product won't be back in stock until March. It doesn't bode well when a company cannot stock basically the only item they have for months. Also, how did you not know you were out?

January 12, 2026
Unprompted review
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Rated 4 out of 5 stars

Worth the wait

Thought it took a little bit to finally receive my package, once received it was packed very well. The instructions were easy to follow. I was able to put everything together pretty quickly. Once it was done, it looked awesome! I look forward to checking out my terrarium over the course of time!!!

February 5, 2026
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY!

Cork had to be pried off as it was way too tight-- after that come to find out all three plants were dead. Total waste of money. Chat was not helpful AT ALL. Very upsetting.

January 21, 2026
Unprompted review
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Rated 5 out of 5 stars

This is such a cool thing to build

This is such a cool thing to build, learn, and enjoy to watch grow! I've had mine for 2 days now and I see the plants and moss already becoming happier.

January 8, 2026
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Reply from Plantorb

I am so glad you enjoyed it!

Rated 5 out of 5 stars

Lovely little terrarium

I love this little terrarium! There was a little problem caused during shipping but Adam at PlantOrb was super responsive and helpful.
I’m very happy with their customer service!

January 8, 2026
Rated 1 out of 5 stars

2 of the 3 plants were dead on arrival

2 of the 3 plants were dead on arrival, there was not any moss included in the shipment and light would not stay in the cork top

December 31, 2025
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Reply from Plantorb

Hi, I’m sorry to hear this. That’s not the experience we aim for.

We offer full replacements or refunds for plants that arrive damaged, as well as missing items or hardware issues. Please contact us directly so we can resolve this immediately and make it right.

Contact us at: support@plantorb.com

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