Plantpico Reviews 

320
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently praise the high quality and beauty of the products, often finding them to be just as depicted on the website. Many appreciate the thoughtful and secure packaging, ensuring items arrive in excellent condition. People frequently describe the terrariums as stunning gifts and are often inclined to purchase again. However, some people mentioned significant delays in delivery, with orders taking weeks or even months to arrive, sometimes missing plants or arriving damaged. While some reviewers experienced top-notch customer service with quick responses and replacements, others reported unresponsiveness, unhelpful communication, or issues with resolving problems like missing items or incorrect orders. These inconsistencies in order fulfillment and support are notable.

What people talk about most

Product

Users describe positive interactions with the product, often praising its beauty, calming effect, and unique... See more

Quality

People report positive experiences with quality, often praising the terrariums as excellent and beautiful,... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting positive experiences such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took quite some time for our turanium to start moving thru the postal system. Contacted them got a fast response. Even after contacting them it did not move for several days. Finally we received it... See more

Rated 4 out of 5 stars

I ordered a zen flow garden in early November for our daughter for christmas. I was very upset as I didn’t receive it in time and the tracking number they provided wasn’t moving at all. After reading... See more

Rated 4 out of 5 stars

The ordering process was easy and the product shipped within a week and the product arrived a week or so later. It arrived healthy and beautiful. This was the 2nd terrarium we ordered. The first one... See more

Rated 4 out of 5 stars

I liked the idea of a self contained and relatively low maintenance live miniature world that easily fits in a small out of the way space. Yes it is a little expensive and I was leery about this being... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

320 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(320)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Love this product & Will order again & again

The product I received is absolutely beautiful. It exceeded my expectations. The company reached out to make sure I received my order & to let them know if I had any questions. My product had a minor issue which was no fault of the company & it was slightly damaged during shipping which of course can happen. When I let the company know they immediately fixed the issue. They stand behind their product & will make things right.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was exactly as promised

Everything was exactly as promised. I find that hard to find these days. The plant is nicely done and I can't wait till it grows and fills out. It already brings relaxation in my little corner of the world.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Broken glass, but not beyond help

When my terrarium arrived with the outer glass shattered, I was heartbroken. But I contacted Plant Pico and immediately was responded to by a service rep named Jennifer who submitted a replacement request. Outstanding customer service!

November 4, 2025
Unprompted review
Rated 4 out of 5 stars

Simply breathtaking…

This plant arrived just as described and is just breathtaking. Can’t wait for the second one to arrive now. I wish I could at a picture to share.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Beautiful

The delivery was quick. The product was absolutely beautiful and gorgeous. Absolutely love it. Best birthday gift ideas ever. And I plan to order more. For me and for Christmas gifts. The pictures does not give justice to the product. I absolutely fell in love with it.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Quite Lovely

These terrariums designed by Plant Pico are very nice. It’such a unique piece of decor.
Provides a nice sense of Zen as I sit next to it in a reading chair cozied up with a book and hot tea. Quite lovely.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

I have received 2 of my 4 terrariums…

I have received 2 of my 4 terrariums that I ordered and they are gorgeous! I can only recommend PlantPico to you. Received them well packaged and intact. Received my instructions on the care of the terrariums. Simple!
Can only imagine how pretty they are.
Know family members will enjoy the birthday gift I am giving them.

GREAT JOB PLANT PICO! Look forward to ordering more later.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

All was as expected and more

when I opened the box and unpacked every thing it looked just as expected. I added water and set up the light and now I'm just waiting for a little fish to finish it off!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

The terrarium is absolutely beautiful…

The terrarium is absolutely beautiful and unique. It arrived in excellent shape, meticulously packed. This company offers the best customer service I have ever experienced. I was emailed immediately to confirm safe arrival and satisfaction with my terrarium. How nice is that?
I am so pleased that I am ordering another one!

October 23, 2025
Unprompted review

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