Plants4Presents Reviews 

18,902
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the living plants always arrive exceptionally healthy, carefully packaged, and thriving at home. Buyers also deeply appreciate the exceptionally prompt delivery service and the extremely helpful staff assistance available during online purchases. However, some people mentioned delivery issues, pointing out that local couriers occasionally left heavy boxes in the wrong place or failed to follow instructions carefully. A few other people also felt that certain items arrived lacking expected features like proper presentation pots, opening buds, or developing fruit.

What people talk about most

Product

People report positive experiences with product, noting that plants consistently arrive healthy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and orders... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the healthy condition and... See more

Order

Users describe positive interactions with order, highlighting the smooth online purchasing system and prompt... See more

Service

Customers reported strong satisfaction with the service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of plants and advice on the website. Very prompt delivery on the day I had chosen. Plants (lemon trees, jasmine and fig tree) arrived very carefully packaged and in great condition via a... See more

Company replied

Rated 5 out of 5 stars

Excellent service and packaged extremely well! I phoned Plants4Presents to ask for some advice and they were exceptionally helpful - even though I made a bit of a fool of myself as I hadn’t opened the... See more

Company replied

Rated 5 out of 5 stars

We bought this for a friend who had sadly unexpectedly lost her dog. Rather than buying flowers which would die, this is a great present, quick delivery and good quality plant and pot.

Company replied

Rated 5 out of 5 stars

As always, excellent quality plant, already with 1 bloom, well packaged, nice full size card, next day delivery. I never buy online bouquets now. Much better value to gift a living plant.

Company replied



Company details

  1. Plant Nursery
  2. also in
  3. Flower Delivery
  4. Flower Market
  5. Garden Center
  6. Gift Shop

About Plants4Presents

Written by the company

We deliver beautiful plants as gifts across the UK.

From lemon trees to flowering houseplants, to herb planters and climbers for the garden we've over 100 plants in season to choose from at our Sussex nursery.

We pride ourselves on the quality of our plants and service. Unlike other companies our plants are always wrapped and boxed fresh at our own nursery to ensure they arrive in tip top condition on the day you choose.

Whether it's for a big birthday, a wedding anniversary or just to send a little cheer, we'll take care of everything for you from the handwritten greeting card to the real time delivery updates. We deliver 7 days a week and you can choose your delivery date on the order form with free delivery* on all orders over £50.

Consistently rated excellent on Trustpilot, why not try our service for yourself?


Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(18,902)

1,026 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All season lemon tree

Excellent lemon plenty, healthy with lemons. Arrived on due date. Great service

August 26, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Lovely gift!

I ordered a lemon tree for a special birthday present. I was able to send it on the date of my choice which was so useful and it arrived on that day.
It is quite beautiful. It is extremely healthy and in very good condition with four bright green, developing lemons. It arrived in a lovely little cream basket surrounding the pot. Great service and very pleased.

August 26, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Lovely birthday present delivered as requested

My Mum is extremely pleased with the plant, which was delivered as a birthday present.

August 26, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Lovely lemon tree

The plant - a lemon tree - was ordered on next day delivery.
It arrived on the next day and was well packaged.
The tree itself was healthy and had a couple of reasonable sized lemons on it.
We gave the tree to our friend as a birthday present - and he was delighted!
Great! We'll be using you again, so please keep up the good work!

August 24, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Quality and service

Item was lovely. Pot arrived in pieces but a replacement was sent out and received the following day .
Highly recommend for quality and excellent service

August 24, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Excellent

Excellent business and I am a repeating customer. Very responsive to questions via emails before placing my order. Delivered on day and time as requested. The plant was packed beautifully. I will definitely keep using this business.

August 21, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Good service arrived before date stated…

Good service arrived before date stated which was fine

August 10, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great choices of plants, delivered safely

Great choices of plants, delivered safely and securely with an ecstatic recipient at the other end receiving their plants in the best condition. Have tried other Plant/Flower companies - but none come close to how good Plants4Presents are.

August 23, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 3 out of 5 stars

Very good plants

Very good plants, but in a heatwave mine suffered by delayed delivery - fault of Royal Mail.

Fortunately I was going to take it to friends - saw the plant, and went out to buy a substitute.

The plant has partly recovered but was not good enough to give that day.

August 13, 2026
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Reply from Plants4Presents

Thank you very much for your review. We are really sorry to hear this, this is not what we want for you. We would very much welcome the opportunity to try to improve the situation for you and you are welcome to contact us directly. You can either call us on 01825 721162 or use our contact us page on our website: https://plants4presents.co.uk/contact/. Kind regards, Hannah, Customer Care Advisor, Plants4Presents.

Rated 5 out of 5 stars

The delivery was efficient and prompt

The delivery was efficient and prompt. The plant arrived in good condition.

August 6, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Though my choice of plant was…

Though my choice of plant was unavailable I received a lovely phone call from them and will definitely order later.
The plants I have had are very good

August 6, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Excellent service and the recipient was…

Excellent service and the recipient was thrilled, thank you!

August 17, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Fast Delivery and Gorgeous Plant

I had originally ordered a plant as a gift from another company, but it took too long to arrive so I bought one from Plants4Presents instead. I should have just ordered from them originally and certainly will do in future! The delivery was very quick and well priced considering. The fig tree I bought was beautifully wrapped and made a great gift. The free card was also a lovely addition. I will definitely be ordering from here in future!

August 13, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

A beautiful lemon tree for my dad’s…

A beautiful lemon tree for my dad’s birthday. He loved it. Delivered on the requested date. Really healthy tree. Lots of lemons on it. Would definitely buy again. Highly recommend.

August 5, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great feedback from my friends I sent a…

Great feedback from my friends I sent a plant to. Very quick delivery and well packaged.

August 17, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Friendly and efficient

Plant was as described and delivery was prompt. First delivery was damaged, but they contacted me before it arrived, to say they were sending a replacement. Replacement was spot on, damaged one was collected by courier. Pleasant and easy to contact. Would use again.

August 12, 2026
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Reply from Plants4Presents

Thank you very much for your review. We're really sorry that there was an issue with the delivery of your initial order but we are glad that the replacement arrived safely. We are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Total experience positive

The quality of the plants, the packaging, the communication. All top notch!

August 18, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Being able to order from Canada

Being able to order from Canada, plant arriving on the date requested gives ease of mind.

Manny thanks.

August 3, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Excellent customer service

Excellent responsive customer service! I had an issue with delivery and it was resolved speedily and thoughtfully. Great products from a great company!

August 12, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service

August 3, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

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