Plants Galore Reviews 

2,256
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the plants arrive in wonderful condition, featuring healthy foliage, secure packaging, and careful handling. Many people also appreciate the smooth online ordering process, friendly assistance, and overall efficient service provided. However, some customers also noted that deliveries could sometimes take longer than expected, often accompanied by communication delays regarding order tracking. A few reviewers additionally experienced unfortunate issues with damaged packaging or less than optimal plant health upon arrival. Despite these occasional drawbacks, buyers generally found the overall purchasing journey satisfactory, truly worthwhile and reliable.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that items arrive quickly and in healthy... See more

Quality

Reviewers highlight positive aspects of quality, noting that purchases arrive in healthy condition,... See more

Delivery service

People report ambiguous experiences with delivery service, as many reviewers highlight fast arrival times,... See more

Service

Customers consistently note positive experiences with service, highlighting helpful drivers, prompt email... See more

Order

Consumers find order to be positive, highlighting that the process is very easy to complete online and that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 patio olive trees 100cm tall. They arrived well packaged and in excellent condition. I’d been to a few garden centres prior and came away disappointed. But these are simply perfect , in fant... See more

Rated 5 out of 5 stars

Beautiful plants, very well packed, we are very happy. The plants were larger, cheaper and delivered faster the similar offers from other suppliers. It would have been nice to have slightly more... See more

Rated 5 out of 5 stars

Five Stars - Excellent Value & Quality I am absolutely thrilled with this beautiful tree! The price is completely unbeatable for the quality you get. On top of that, it arrived incredibly fast and wa... See more

Rated 5 out of 5 stars

It is Spring bank holiday Monday morning, I live near Plants Galore so am a frequent visitor. Today it excelled itself in being so gloriously stocked. Amelia, on the cash desk, was totally charmin... See more


Company details

  1. Garden Center

Information provided by various external sources

- Unbeatable Value - Due to the high volume that our nursery produces, not only are our products of the highest quality but our prices are extremely competitive. We stock a large range of Garden Centre products such as tools, gifts & plant care... In fact, everything you need to make your garden spectacular! - A Growing Family - The original plants nursery was founded on it's current site located in Roydon in 1935 by the Koert family. Over the years the produce has gradually adapted from Salad Crops to Pot Plants & the wholesale trade. Today, the retail nursery is open to the public & produces Shrubs, Bedding Plants and Hanging Baskets on a tremendous scale.

All About Plants Galore

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,256)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great all-round performance

Plants arrived looking healthy and of uniform size. Communications good throughout and competitive pricing

October 21, 2025
Plants Galore logo

Reply from Plants Galore

Thank you for this great review, we are glad you are happy with your plants.

Rated 1 out of 5 stars

Don’t reply to your emails

Don’t reply to your emails. You can’t ring them.. and sum it up I went their to ask if they do any discount for a landscaping company which I am… client was going to buy quite a lot… a rely from somebody on the floor who could not speak English said no… so I did state your loss as had a number of clients wanting to buy quite a lot of plants… 👋👋 and customer service was pathetic… better places to get what I need and with a tease discount….😡😡

October 28, 2025
Unprompted review
Plants Galore logo

Reply from Plants Galore

We are Plants Galore in Essex and not in any way connected to Plants Galore Grown Direct in Devon. I am sure that this review is not meant for us as we don't treat our customers in this manner. If this is for the Devon operation please can you remove this comment.

Rated 5 out of 5 stars

The Beech trees came on time and all…

The Beech trees came on time and all very nice specimens.
All of our dealings with Plants Galore have been very professional. I would highly recommend them

October 1, 2025
Plants Galore logo

Reply from Plants Galore

We are very grateful for this review, we are glad you like your Beech Trees.

Rated 5 out of 5 stars

The place to go for online plant shopping.

I purchased a Hellebore noticing the competitive prices for a plant in a larger pot than most of their competitors. The order process was efficient and communication very good. They notified me the delivery would be sooner than expected. The delivery experience was excellent, it arrived quickly, well packaged and the plant was in perfect condition. I would highly recommend this company.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent.

Used this company several times and have always received good service.
Good quality plants and a timely dispatch.

September 22, 2025
Plants Galore logo

Reply from Plants Galore

Thank you for your positive feedback :)

Rated 5 out of 5 stars

Very happy with my plants

I went to the nurseries to buy 9 hydrangeas (silver dollar ) but they only had 6 in stock, when I spoke to a lady there, she said they weren’t expecting any more in and suggested i ordered online, which I have never done before, little bit apprehensive , as I do like to pick out my own plants. I decided to order all the plants online and I was really happy with them, and they were cheaper online. Ordering was easy and delivery was quick, they arrived in perfect condition. Wouldn’t hesitate to order online again. So definitely recommend .

September 26, 2025
Unprompted review
Plants Galore logo

Reply from Plants Galore

We are very happy that you are happy with your purchase. Thank you for the lovely review.

Rated 5 out of 5 stars

Good choice of healthy plants

Excellent range of plants, had to wait longer for delivery than predicted, but was kept informed. Worth the wait, as plants arrived in excellent condition and are now thriving in our garden.

September 9, 2025
Rated 5 out of 5 stars

Took delivery of four cypress topiary…

Took delivery of four cypress topiary trees (spiral, two 3 ball lollipops and a pom pom tree) as well as some evergreen shrubs. I emailed a few questions about the trees (let down badly by another supplier who sent pathetic specimens which were nothing like the pics) and they kindly took real up to date pictures of their stock and sent them to me, as well as answering other questions about delivery to Scotland. The five large boxes arrived over two days and all were well packed and arrived with no damage. The topiary trees are excellent and actually look like the pictures online, particularly the spiral, which is bushy and full and beautifully clipped and now proudly planted in my front garden. Very little brown or old growth on any of the trees. I would not hesitate to order from them again. The shrubs were all healthy and full too. Good prices too. Recommended.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very good customer service and healthy plants!

Very good customer service - quick replies through emails. As a novice gardener, I had some questions and got all the answers I needed including delivery updates and photo of actual plants so that I know what to expect.
You would need to wait for large plants for delivery from Europe but it's done within 7-10 days.
Quality of the plants was amazing - healthy and well packed.

August 19, 2025

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