PLATINUM Pet Food & Care Ltd Reviews 

504
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently report their pets eagerly finish every meal, loving the taste. Many highlight the high quality of ingredients and significant meat content, linking it to improved health benefits like shinier coats, increased energy, and better digestion. People also appreciate the food's pleasant smell, often comparing it to human-grade meals, and commend the easy ordering process with fast delivery. However, some customers noted an unpleasant smell for humans and felt portion sizes were smaller or less filling. Additionally, a few reviewers reported their pets experienced digestive issues like increased wind, looser stools, or upset stomachs.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its good quality and high meat... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of the food and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Consumers find the ordering process to be positive, highlighting its simplicity and ease of use, with many... See more

Service

Customers had positive experiences with service, often highlighting its efficiency and promptness. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently received this dog food as a product test, and I’m so glad I did! My dog absolutely loves it—he finishes every bowl without hesitation. Not only does it seem delicious to him, but I’ve a... See more

Rated 5 out of 5 stars

We received this as part of a trial from TRND. Normally dubious about swapping food brands as our dog can suffer from an upset tummy easily, however, this transition was a breeze! Our working spaniel... See more

Rated 5 out of 5 stars

Received a sample of the wet food in chicken and also Duck and Turkey. Having a fussy Cockapoo, I didn't expect him to eat the food I'm pleasantly surprised to say that he devours both flavours. This... See more

Rated 5 out of 5 stars

I received the Platinum Wet dog Food sample as part of a project and was keen to see if my cocker spaniel was keen as I usually feed her dry dog food. I was impressed by the meatiness and when I chopp... See more


Company details

  1. Pet Store

Written by the company

Get to know our dry and wet food for dogs and cats on a par with human food in the PLATINUM online shop. Dog food prepared with Fleischsaftgarung (FSG) and cat food from the Freshmeatdryer are a grat combination of high fresh meat content and a unique preparation method. Just give it a try - your best friend will certainly love it!


Contact info

4.8

Excellent

TrustScore 5 out of 5

504 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(504)

289 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality food

I am very happy with Platinum dog food. Not only is it delivered quickly via reliable DPD but my two dogs are thriving on it. They both have lovely coats and are full of energy. I am satisfied that it is made from quality ingredients.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent quality food and customer service

Love the trouble-free (and speedy) ordering, the convenient small 90g wet food packs, the free measure cup, and the dry food that always seems really fresh. Most importantly, the food passes the taste test for a fussy dog - we went through 10 or so different brands, from cheap to very expensive, but she would always eat it for a few days and then go off it. She's been on this for about 6 months now - one dried food scoop in the morning and mix of dry/wet in the afternoon and she still rushes to her bowl at every feeding time. Ocassionally you get a free pack of treats in the order too, which makes you feel like a valued customer - and my dog loves them too!

December 4, 2025
Unprompted review
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Rated 2 out of 5 stars

Off-putting smell, good delivery and digestion

Delivery was really prompt, and my dog's digestion has been good on platinum but he is very very reluctant to eat it. It's been a struggle to get enough food in him per day and he's lost weight over the last few weeks because of it. Even mixing in fresh meat hasn't swayed him! He's a working breed with high food drive so appetite isn't usually an issue. The food has a very strong smell that's quite artificial although nothing in the ingredients looks suspect. It's a kind of sweet smokey bacon kind of smell that gets stronger the longer the bag has been open. We started on the iberico dry, then tried the chicken and lamb dries and they all have the same smell the instant the bag is opened. Keeping it sealed hasn't helped unfortunately. Overall a good food for sensitive digestion, and efficient delivery, but the dog won't eat it so we have a lot of left over kibble!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Kept informed of order & delivery date. Delivery time given. Arrived on the day, date & in the time slot I was given. Good quality dog food.

October 28, 2025
Unprompted review

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