I waited a long time, and I understand that the queue is necessary. But after two and a half hours the tickets available were few and spread across multiple rows. The application only allows you to bo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great reminder timing. Very efficient waiting list, really happy with that. However I was not able to select the seats I wanted because it was not allowed to leave 1 seat empty: there were 4 seats ava... See more
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Ohh first of all we would like to thank you people for an amazing job ,we have literally enjoyed the place everything was really great 👍 According to how we felt after visiting the place ;we will rec... See more
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I had to modify an order because I booked a wrong day very carelessly. (A cricket match). Once several attempts from the online whatsap chat were not successful, the direct whatsap chat of “platinum l... See more
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Company details
Written by the company
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Contact info
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, U.A.E.
- helpcenter@platinumlist.net
- platinumlist.net
4.1
Great
552 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
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Smooth, secure & hassle- free
I have been purchasing tickets, as well as my friends, for the past 6 years through Platinumlist and face no issues. It is always easy and transaction is always smooth. One time the artist couldn’t make it so the show was cancelled, received an email for the refund and tadaaa it was refunded within a week.
February 12, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
very easy and quick
February 11, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
The app doesn't work.
The app doesn't work.
If you leave the app, your ticket selection is reset. This makes it impossible to copy/paste banking details. However, I got past that by entering the details manually. Unfortunately, approving the payment requires me to switch to my banking app. When I leave the app to approve the transaction, the ticket purchase is cancelled.
Despite this, their records show me as having already purchased tickets, even though no transaction has completed. Therefore, when I try to buy the tickets, it won't let me as it says I've exceeded the number of tickets I'm allowed to buy - even though I've not successfully bought any!!!!
As a result:
* No payment has gone through.
* No tickets have been issued.
* The app will not allow me to retry the purchase.
* It incorrectly claims I have exceeded the ticket purchase limit.
February 11, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello there,
We sincerely apologize for the immense frustration and roadblock you’ve experienced with our app while trying to secure your tickets. We completely understand how exhausting it is to manually type in details and switch between apps, only to have your transaction lock you out and incorrectly claim you have exceeded your purchase limit when no payment has even gone through.
Please know that we take all customer feedback with the utmost seriousness and view it as a chance to update the team with the customer's feedback for future events. The ticket limit error occurs because our system temporarily reserves the seats during the payment process; we recommend waiting 10 to 15 minutes for the cart to automatically reset so you can try again.
Thank you for bringing this to our attention.
Regards.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
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i tried to book the lowest price ticket…
i tried to book the lowest price ticket , but it was showing as not available.. Do i booked the 289 riyal ticket . But only after booking i saw that its for 16+ age as i had also included my 12 year old son.. Tried to call customer service many many times , but it never got connected to any person
February 10, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello there,
We understand your frustration regarding the unavailability of the lower-priced tickets and the difficulty you faced when trying to connect with our customer service team. We recognize how stressful it is to realize, after booking, that an age restriction applies to your ticket, especially when you are planning an experience with your son.
The age limit restriction was clearly mentioned on the website, so unfortunately, the refund request is not aligned with our terms as the tickets are non-refundable. However, the transfer option is available for this event, so you can share the ticket with a friend or family member to use the ticket instead. If you still need assistance, please reach out to us on this email.
Let us know if you require any further clarification.
Have a nice day ahead!
Thank you and regards,
Platinumlist support team
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Speed in the purchase process
February 10, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
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Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
very efficient waiting list
Great reminder timing. Very efficient waiting list, really happy with that. However I was not able to select the seats I wanted because it was not allowed to leave 1 seat empty: there were 4 seats available in that row, we are 3 and the system refused, I had to go 2 rows back to find the place
February 10, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Consumer
Thank you for your feedback, much appreciated.
Kindly reach out to us if you ever have the same issue, as this can be solved easily in no time. We hope you enjoyed the event.
We sincerely appreciate your communication with us and your valuable feedback.
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Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Platinumlist is a smooth
Platinumlist is a smooth, easy and reliable way to get your event tickets, and most people have great experiences with fast entry and clear digital tickets
February 10, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it. We sincerely hope that you had a wonderful time at the event.
Short waiting queue and very clear…
Short waiting queue and very clear process . Easy payment
February 10, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it. We sincerely hope that you had a wonderful time at the event.
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Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Efficiency - immediate availability of tickets
Efficient. Tickets immediately forwarded and available on App.
February 6, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
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