I waited a long time, and I understand that the queue is necessary. But after two and a half hours the tickets available were few and spread across multiple rows. The application only allows you to bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great reminder timing. Very efficient waiting list, really happy with that. However I was not able to select the seats I wanted because it was not allowed to leave 1 seat empty: there were 4 seats ava... See more
Company replied
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated.... See more
Company replied
Dear Platinum Team, Thank you so much for all your efforts in making this dream event come true. It truly means a lot to me. Special thanks to Nora and Marwan, and a heartfelt thank you to Haneen... See more
Company replied
Company details
Written by the company
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Contact info
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, U.A.E.
- helpcenter@platinumlist.net
- platinumlist.net
4.0
Great
523 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
User-friendly platform
The website was easy to navigate and all details were clearly mentioned.
January 23, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Advertisement
Tickets were cancelled, no refund for 2 weeks
One of the worst experiences ever
10th of January I have bought tickets in Golden Circle category for Linkin Park concert. Few hours (!) later I get the message that it was refunded - as I see it’s already ridiculous situation, but the most important thing - I still haven’t receive my money back to my account.
So they steal my tickets(cause 2 hours it’s too much for cancellation) and after that they are holding my money as long as they could. In few days I will report to my bank about chargeback and fraud activity of this company.
Shame on you
January 10, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello there,
We sincerely apologize for the highly frustrating experience you've had regarding your Linkin Park tickets. We completely understand how upsetting it is to have your tickets cancelled shortly after purchase and then face a two-week delay in seeing your money returned to your account.
Please note that the refund was issued because the capacity allocation was fully booked and your transaction could not be processed successfully. We want to reassure you that we have not held onto your funds; the full amount has been refunded on our end. We have also provided a reference number for you to check with your bank to track the progress of the reversal.
Since we have issued the full refund and provided the necessary reference information to help your bank locate the funds, please check your email for these additional details. Once you have tracked this with your bank, we kindly ask that you consider updating your review to reflect this resolution.
Regards.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
The arrangement of everything was…
The arrangement of everything was simply excellent.
January 16, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
It’s very easy and simple to use I like it very much
It’s very easy to use and it doesn’t have any problems .
Thank you very much
January 20, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Advertisement
The last event I attended was a comedy…
The last event I attended was a comedy performance. It was highly enjoyable, though it commenced with a significant delay.
January 16, 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Never pay for Burj Park NYE
For NYE fireworks 31st Dec Burj Park event, they used Shahrukh Khan's name to charge double price compared to last year event(He never turned up). Last year they provided food vouchers but this year no food provided. Food was available for 5x the normal price. They mentioned this year we will have a totally different experience compared to all previous events. Total bullshit. It was a back view of Burj Khalifa, we paid 1000 AED per person, Total 4 people went all the way from UK. People who watched for free from front had better view then us. They kept repeating performance from same shitty artists. After fireworks on midnight they did same music performance from same person who performed before for about 20 mins. Then everyone on stage left. No announcements whatsoever to go home or event finished. Everyone kept waiting for Shahrukh khan after fireworks till 130am. Then they sent poor Thai security guard asking everyone to empty venue. Totally disappointed. Never pay for Burj Park NYE
December 31, 2025
Unprompted review
Reply from Platinumlist Tickets
Hello Whatsonin,
We are very sorry to hear about your experience at the Burj Park NYE event, and we understand your frustration regarding the entertainment expectations, pricing, and view, especially since you traveled all the way from the UK.
We take your detailed account of the entertainment expectations, pricing discrepancies, and crowd management very seriously. We will share the feedback with the organizer so they can thoroughly review these operational flaws for future consideration and ensure better transparency and value for attendees moving forward.
Our ultimate goal is always your satisfaction, and we truly appreciate you taking the time to share this detailed feedback with us.
Regards,
Platinumlist
NYE Burj Park Burj Khalifa total disappointment
New year event at Burj Park was totally crap and a big disappointment. They used Bollywood super star Shahrukh Khan's name to charge double price this year and without food compared to last year NYE and with food.
Management wasn't professional telling us to move all the time. Event was arranged from the back of Burj khalifa where the view was too bad. People who watched from outside from the front for free had better views then us. They could view light show and count down from front for free and we paid 1000 AED per person and view was too bad.
We came all the way from UK four people for event and had huge disappointment. You used superstar Shahrukh Khans name to trick us paying double and also no food.
After New Year fireworks, music performances started again with same people who performed before and then left stage empty. we with little kids kept waiting for next performance from super star Shahrukh Khan's but he never turned up. Everyone in Burj Park who paid kept waiting for Shahrukh to turn up but he never. No announcement was made about event finishing and no announcement about going home. We kept waiting and waiting. In the end they sent poor indian security guard asking everyone to empty the venue.
December 31, 2025
Unprompted review
Reply from Platinumlist Tickets
Hello Whatsonin,
We are very sorry to hear about your experience at the Burj Park NYE event, and we understand your frustration regarding the entertainment expectations, pricing, and view, especially since you traveled all the way from the UK.
We take your detailed account of the entertainment expectations, pricing discrepancies, and crowd management very seriously. We will share the feedback with the organizer so they can thoroughly review these operational flaws for future consideration and ensure better transparency and value for attendees moving forward.
Our ultimate goal is always your satisfaction, and we truly appreciate you taking the time to share this detailed feedback with us.
Regards,
Platinumlist
They LIAR AND SCAM
They LIAR AND SCAM
When i asking for refund, i keep waiting and waiting, dont buying ticket in here, they sell but doesnt care with customer who want refund, my schedules refund is 14 days but i dont get that in timeframe, and almost monthly, scammer!
January 2, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello sarah,
We are very sorry to hear about the delay you've experienced with your refund and the frustration this has caused. We completely understand how upsetting it is to wait past the expected timeline for your money.
We have sent a request for more information to help us look into your account. Please check your email for additional details so we can locate your order information and get this sorted out for you as quickly as possible.
Your satisfaction is our absolute goal, and we are ready to help the moment you reply.
Regards,
Platinumlist
Advertisement
Very disappointed with Platinumlist.
Very disappointed with Platinumlist.
They sell and promote events but do not clearly disclose actual performance start times, which is basic information customers need to make an informed decision.
In our case, doors opened at 7pm and standard ticket holders had to be in by 9pm, so any reasonable person would assume the main act would start shortly after. We arrived at 8pm only to later find out the main performance was not scheduled until 1am.
After spending five hours at the venue, with children at home, we had to leave before the main act even started.
This could have been avoided with one clear line at the point of sale stating the performance start time. Instead, customers are pushed in early, which gives the impression that maximising food and beverage spend is prioritised over transparency.
When raised with Platinumlist, there was no accountability or understanding. Their Ceo Cosmin didn't seem to care.
If you are selling tickets, you have a responsibility to clearly state what customers are actually buying and how long they are expected to wait. Based on this experience, I would be very cautious about purchasing through Platinumlist again.
December 26, 2025
Unprompted review
Reply from Platinumlist Tickets
Hello David,
We are very sorry to hear about the disappointment and frustration you and your family experienced regarding the lack of a clear performance start time. We completely understand how difficult it is to wait for hours at a venue, especially when you have children waiting at home.
We sincerely appreciate your communication with us and your valuable feedback. Kindly note that we did not mention the lineup or the exact start time, as the organizer did not provide it. Please know that we take all customer feedback with the utmost seriousness and view it as a chance to update the organizers and our team with the customer's feedback for future events. We apologize for any inconvenience this may have caused you, and we appreciate your understanding. Thank you again for bringing this to our attention.
Our ultimate goal is always your satisfaction, and we thank you for sharing your experience so we can work on improving transparency with event organizers moving forward.
Regards,
Platinumlist
This is literally a scam
This is literally a scam. I bought the tickets and received them once i had purchased new ones waiting at the entry of the water parc more than 50 minutes. It is the water parc that found the number to the platinumlist so i could finally tey to get my tickets. It took them too long and by then i had bought new tickets.
January 1, 2026
Unprompted review
Reply from Platinumlist Tickets
Hello emmanuel,
We are very sorry to hear about the stressful experience you had at the entrance of the water park and the long delay in receiving your tickets. We completely understand how frustrating it must have been to wait for over 50 minutes and feel forced to buy new tickets just to enter.
We would like to inform you that we have already initiated the refund for your tickets. A refund has been processed for 4 tickets, while 1 ticket was marked as used. However, as an exception, we proceeded with the refund assistance for the remaining tickets. Since this issue is now completely resolved, if you are happy with how we handled this, we would truly appreciate it if you could update your review to reflect your recent experience.
We always aim for complete customer satisfaction, and we appreciate your patience while we got this sorted out for you.
Regards,
Platinumlist
Useless at returning your money if you…
Useless at returning your money if you sell a ticket.. no help jus a million cctv type actions they want the size of your feet & what boxers you where before they can sanction a simple amount of money weird bunch dont use!
December 30, 2025
Unprompted review
Reply from Platinumlist Tickets
Hello ricky,
We are very sorry to hear about the frustration you've experienced with our verification process while trying to get your payout. We understand how annoying it can be when you just want a straightforward transaction.
We have sent a request for more information to help us track down your seller account. Please check your email for additional details so we can look into this, find your order information, and assist you further.
Your satisfaction is our absolute goal, and we are ready to help the moment you reply.
Regards,
Platinumlist
Thank you kholoud you have been so kind…
Thank you kholoud you have been so kind and helpful 🥰🙏
December 29, 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Advertisement
Reply from Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Thank you Marwan 🙏
December 26, 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
I was trying to get assistance for new years eve tickets
I was trying to get assistance for 2 weeks no one was helping but then Mohamed solved my issue in 10 minutes! Amazing thanks!
December 25, 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Easy to book
Easy to book. Email support on time and fast. Great teamwork. Thank you Ms. Fatima and Thank you Platinuimlist!
December 24, 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Advertisement
Misleading Promotion & Poor Customer…
Misleading Promotion & Poor Customer Support Experience
I had a very disappointing experience with Platinumlist relating to a misleading promotion and poor customer support.
I purchased 4 Museum of Illusions tickets (Order #31018695) after seeing a promotion offering a free Global Village ticket. The wording stated “Booking Period: 19th Dec – 5th Jan”, which reasonably appeared to refer to the Global Village ticket, not that the promotion itself only applied to Museum of Illusions purchases made from 19 December onwards. There was no clear wording saying “promotion starts on 19 December”.
To make matters worse, initial conversations with support were not about whether I was eligible, but whether I should receive one or four promo codes, strongly suggesting they themselves believed I was entitled. Only later was eligibility questioned, which felt inconsistent and unfair.
The WhatsApp support experience was also very poor:
• Responses took hours
• No clear ownership of the issue
• Messages sent around 1am, when I was asleep
• Constant back-and-forth with no resolution
Overall, the promotion was poorly worded, the handling inconsistent, and the support experience frustrating. I would advise others to be cautious with promotional offers unless the terms are extremely explicit.
December 17, 2025
Unprompted review
Reply from Platinumlist Tickets
Hello Hussain
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and appreciate the opportunity to make things right.
We would like to offer you promo codes for Global Village tickets sent to you over WhatsApp.
Your feedback truly matters to us! Please let us know how satisfied you are with our service by providing an updated rating.
We hope this helps, and we’re here if you have any further questions or need assistance!
Adam did great job to resolve our…
Adam did great job to resolve our missing tickets after placing the order…thank you Adam!
December 15, 2025
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
I was charged twice
I was charged twice, website is a complete rip off. Refund refused.
December 13, 2025
Unprompted review
Reply from Platinumlist Tickets
Hello Daniel
Unfortunately, having conflicting event dates isn't covered by our Refund Guarantee. The guarantee only covers specific situations like event cancellation or medical emergencies (intensive care, car accidents, childbirth, serious injuries requiring hospitalization).
We sincerely apologize for any inconvenience this may have caused and appreciate your cooperation.
Thank you again for reaching out to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.