A little sceptical but used this service, based on good reviews. The service works well, it's well organised and the staff are great. When we fly out of Birmingham in future (if their rates are still... See more
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Review summary
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Reviews shaping this summary
Really conveniently located for the airport, this parking is ideal. They offer a great price and even give your car a decent wash before collection. After some initial confusion about the numbering of... See more
Had a perfect experience with Platinum Valet, using them whilst we were away for a week. Rang them en route to the airport and they met us at the car park location. We were delayed by two hours on... See more
Company replied
Fantastic service from start to finish. Helpful on the phone, super easy parking right near departures. Steve collected our car from us before the holiday and met us on our arrival back in the... See more
Company replied
Company details
Written by the company
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Contact info
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, United Kingdom
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4.6
Excellent
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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Used the valet parking for the first…
Used the valet parking for the first time. Not a great start, we tried phoning the number to let staff know we were on our way, left two voicemails. Arrived at the airport at 4am no one there to meet us, managed to get a mobile number from the NCP agent, again went to voicemail so left another message. About 10 minutes later received a call from another mobile number to say they were on their way … waited almost 40 minutes from arrival for the driver to arrive. Good job we added an extra hour to get to the airport otherwise we would have missed our flight. Reluctant to use again.
November 29, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Donna,
We’re sorry to read about your experience, as this is not the standard we aim to deliver.
We operate a structured meet and greet service, and customers are provided with clear instructions prior to arrival, including the correct contact procedures and timings. Our lines are monitored, and drivers are scheduled based on the arrival time provided at booking.
We note your comments regarding difficulty reaching us and the delay on arrival. While early morning bookings are routinely managed, the situation described is not typical of our operation, and we would want to review exactly what happened in this instance.
We would also highlight that we always recommend allowing sufficient time when travelling to the airport, as factors such as traffic and airport conditions can vary.
As we are unable to identify your booking from this review alone, please contact us at complaints@platinumvalet.uk with your booking reference so we can investigate this fully.
Kind regards,
Platinum Valet
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Very good service
Very good service from the drivers. They had issues with the phones on the drop off day but rang me instead to confirm my time of arrival to make sure a driver was there for us. Will definitely use again.
December 2, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Fantastic
Fantastic, friendly, efficient service.
Minutes walk away from the terminal
We returned to a lovely clean car
Thank you so much
100% recommended meet & greet
December 1, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Super easy and affordable!
Very affordable and great guys! They'll sort you out without issues.
November 30, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
The guy was there to meet us
The guy was there to meet us , he checked our car and mileage .
Phoned up when we landed car was dropped off. No problems , excellent service
November 28, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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Consitent delays
Used twice in two weeks. More fool me. Consitently late, delay on average 30 minutes.
Not for me.
November 30, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi David,
We’re sorry to read your review, as this does not reflect the standard of service we consistently aim to provide.
We take punctuality very seriously and operate a structured system to ensure vehicles are delivered in line with customer arrival times. Delays of the nature described are not typical, and we certainly would not expect repeated issues of this kind without having been made aware and given the opportunity to address them.
We are unable to identify any bookings matching these details based on the information provided. If you have used our service, we would ask that you contact us directly at complaints@platinumvalet.uk with your booking references so we can investigate this properly.
Kind regards,
Platinum Valet
Superb service
Superb service, called 30mins before arriving at BHX and they were waiting for us, car was checked over and signed for.
When we arrived home the car had been washed and was waiting again as we came out of the terminal. Would highly recommend and will use again for sure.
November 28, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
First time using Platinum Valley M&G - won't be the last!
I used Platinum Valley M&G for the first time this weekend and have to say, they were a breath of fresh air.
We're 60 miles from BHX and were early, no issues from Platinum, they were ready and waiting for us. Coming back was even better - we called when through Passport Control, they said we'll be 15 mins but wait inside the airport in the warm and we'll phone you when we're there. Which they did!
5 stars, 10 out of 10 Excellent service.
November 24, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Personal touch as well as professional - well worth it.
I decided to contact Platinum Valet directly as I had a couple of queries. The manager ( Harry) could not have been more polite or helpful despite me ringing at a weekend and evening. He also helped me secure a good deal which I was delighted with. The whole process was not only professional - but personal.. everything worked very well. I arrived back to a beautifully clean car - and was met with politeness and friendliness despite returning late because my flight was postponed. I am giving this company 5 stars because the whole process made life easy ( only a 1 minute walk to the terminal!) and the personal touch as well as professionalism means they are well worth using. It was a positive experience and I would use this company again if I was flying from Birmingham as they are keen to look after their customers and work extremely hard.
October 27, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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Easy service to use
Easy service to use. Friendly staff. Fizz returned car well
November 18, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Professional and prompt service at a good price
Really pleased with the service we got with platinum valet, particularly on return. Harry, our return driver, kept us updated on the location of our car which avoided any wait outside. All very prompt and professional. Will definitely use again!
November 7, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Really good service and very friendly…
Really good service and very friendly and helpful 👍.
Will be using them again , when arrived back called them they told us don't worry the car is ready for you back at the vallet parking and this was at 03:00am.
November 1, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Ben,
Thank you for your great 5-star review! We’re so pleased to hear that you found our service friendly, helpful, and reliable — even in the early hours!
It’s fantastic to know that everything went smoothly on your return and that our team had your car ready for you at 3:00am. We always aim to make travelling as easy and stress-free as possible.
We really appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
Had a perfect experience with Platinum…
Had a perfect experience with Platinum Valet, using them whilst we were away for a week.
Rang them en route to the airport and they met us at the car park location.
We were delayed by two hours on our return due to a diverted flight, and Harry rang to check we were okay and had the car waiting when we came out of the airport.
A seemelss experience, definitely recommend this company.
Harry was very professional and friendly throughout.
October 27, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Spencer,
Thank you for your fantastic 5-star review! We’re delighted to hear that everything went perfectly from start to finish and that you found the whole process seamless.
Harry will be so pleased to know his professionalism and friendly approach made such a positive impression, especially after your flight delay — he always aims to go the extra mile for our customers.
We truly appreciate your recommendation and look forward to welcoming you back on your next trip.
Kind regards,
The Platinum Valet Team
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I’m very satisfied with the service
I’m very satisfied with the service. They sent me the exact location and were always in touch. When I arrived, they collected my car immediately — everything was quick, clear, and well-organized. The pickup was just as smooth. Everyone was polite and friendly.
October 31, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Svitlana,
Thank you for your excellent 5-star review! We’re so pleased to hear that you were fully satisfied with our service and found everything clear, quick, and well-organised.
It’s great to know our team’s communication and friendliness stood out and that both drop-off and collection went smoothly.
We really appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
A great all-round experience …
First time we have used valet parking at Birmingham and would use this company again. Easy instructions, clear on the phone and the team were incredibly friendly and helpful. Had the car ready for us, keen to hear about our holiday and pointed us in the right direction to leave. A great all round experience
October 29, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Sarah,
Thank you for your wonderful 5-star review! We’re delighted to hear that your first experience with valet parking at Birmingham went so smoothly with Platinum Valet.
It’s great to know our team made things easy with clear instructions, friendly service, and a warm welcome back — they’ll be so pleased to hear your kind words.
We really appreciate your feedback and look forward to seeing you again on your next trip.
Kind regards,
The Platinum Valet Team
Great experience
Great experience! Drop off very smooth and quick, then car waiting for us on arrival back. Saw lots of other people waiting around from other companies, but Harry was there to greet us and hand back the keys. Excellent service! Also a shout out to Fyzz who took good care driving our car and getting it back for us. We’ll definitely be using them again!!
October 29, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi SW,
Thank you for your fantastic 5-star review! We’re so pleased to hear you had such a great experience from start to finish.
It’s wonderful to know that Harry and Fyzz looked after you so well — they’ll be delighted to hear your kind words. We always aim to make drop-off and collection smooth and stress-free, and it’s great to know that stood out to you.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
So easy and straight forward, all we had to do was call ahead to let them know our arrival estimation. We were greeted with a quick and easy transition. Highly recommended for your holiday parking.
So easy and straight forward for our 10 day holiday!!
October 17, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Miss Stafford,
Thank you for your excellent 5-star review! We’re delighted to hear that you found the whole process so easy and straightforward.
It’s great to know the handover was quick and simple, and that we could make your 10-day holiday start and finish stress-free.
We really appreciate your recommendation and look forward to welcoming you back on your next trip.
Kind regards,
The Platinum Valet Team
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Fantastic service from start to finish
Fantastic service from start to finish.
Helpful on the phone, super easy parking right near departures.
Steve collected our car from us before the holiday and met us on our arrival back in the UK.
Will definitely be using for every Birmingham flight going forward!
Thank you! X
October 27, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Franky,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our service fantastic from start to finish.
It’s great to know Steve looked after you so well and made both drop-off and collection super easy and stress-free — he’ll be delighted with your feedback.
We really appreciate your kind words and your loyalty — we look forward to welcoming you back for all your future Birmingham flights!
Kind regards,
The Platinum Valet Team
Amazing service
Amazing service, ran by lovely people. I accidentally left my phone in the car and they had driven away and made it back to their car park but kindly they drove back round to return it free of charge. Thanks so much :) xx
October 27, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Aimee,
Thank you for your amazing 5-star review! We’re so pleased to hear that you had such a positive experience with our team.
We’re glad we could get your phone back to you quickly — our team always tries to go the extra mile to help our customers, so it’s lovely to know that was appreciated.
Thank you again for your kind words, and we look forward to welcoming you back next time you travel.
Kind regards,
The Platinum Valet Team
Extremely Professional Service
We were met by Harry, who was very friendly, & helped us with our luggage.
He was extremely professional, checked that there was no damage to the car, asked for the mileage & how full the petrol tank was, which he added to the paperwork.
On return, I called him once we had landed, and by the time we had got through customs & walked over to the meeting area, he came back with my car.
All in all, extremely good service, and I will definitely use them again.
October 18, 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Julie,
Thank you for your excellent 5-star review! We’re delighted to hear that Harry provided such a professional and friendly service, taking care of every detail from start to finish.
It’s great to know that the handover process was smooth both on departure and return — we always aim to make things as easy and reassuring as possible for our customers.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
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