Platinum Valet - Approved Meet & Greet Operator Reviews 

Fantastic experience- efficient, courteous and offered additional services like cleaning and charging. They checked the car thoroughly and noted charge before driving off. Also requested us to check the car after and asked for my passport ID to ensure i’m the owner. That demonstrates their vigilance.

I’m a serial user of Meet and Greet - Platinum valet is the best i’ve used. Very highly recommended.

Excellent customer service

Great experience. Very professional and polite

Excellent service from the team. We called around 30 minutes before arrival, had to wait around 5 minutes which wasn't an issue. We scanned my car together, both noted down mileage etc. and that was it. Then a 2 minute walk to departures. On return, called as soon as we landed and they said they'd be there waiting for us, and they were. Both checked over my car/mileage (they insisted), all was in order. They also advised my battery was flat and they'd had to jump start to get it back to me.

Great service from start to finish.
We phoned to give them a ETA at the airport and a lovely man was waiting to collect the car on our arrival.
Asked a few questions then handed the keys over.
Upon our return, when we landed, I called them and again, they were waiting for us.
Car looked great as the price included a free car wash.
He packed our cases in the boot for us and off we went.
Lovely friendly lads. Would definitely recommend.

I was a little apprehensive about booking with a new company but I have to say they were very impressive. The level of customer service is so good, nothing is too much trouble they are extremely efficient and they cleaned the car while I was away.

Big shout out to Harry, I will definitely be back.

No hassle car was collected as soon as we arrived and called them back when waiting for my case and car was took back to the valet parking section at Birmingham airport and the was was cleaned outside free of charge.

Great service, easy to find and very polite staff, Harry was great.

The staff member was very polite and helpful. Leaving and collecting the car was straight forward given his excellent communication skills.

Excellent valet service! The owner was friendly, professional, and went above and beyond by washing the car and even provided us water for the journey home. Pricing was very fair, and the overall experience was smooth and impressive. Highly recommend!

Great experience, will definitely book again

The overall service from the team was exceptional, communication was great with ease. The end to end process was easy with quick with drop off and pick up additional my valet cleaned car was to a high standard ready and waiting when I collected my bags. Harry tracked my flight and communicated through WhatsApp in which I requested.

Very happy will be using for my next business trip in two weeks.

Excellent service from Harry, kept me informed on route to airport, very friendly had a good chat about my new JAECOO 7, same again on arrival, even 2 bottles of water in the car, definitely use again

Booking was made easy. Contact at 1am in the morning was a pleasure. And the staff are first class. I use a lot of valet parking and I would say they are the best by far.

On arrival we met the staff member at valet parking at Birmingham Airport which meant a very short walk to check a bags. They properly inspected the car before departure to ensure it was returned in the same condition. Then on our return to the UK I called them after passport control although baggage claim took a little longer than expected my car looked pristine and was awaiting our collection. At the same valet parking spot which made it super quick and easy. My car was very clean and overall very happy with the service provided. Will definitely park with this company again.

⭐️⭐️⭐️⭐️⭐️
I couldn’t be happier with the valet parking service! Drop-off was quick and effortless, and my car was ready for me within minutes when I returned. The staff were incredibly friendly, professional, and attentive, making the whole process stress-free. It’s such a relief to skip the hassle of airport parking and know my car is in good hands. Fantastic customer service from start to finish—I’ll definitely be using this service every time I fly.

Harry and his team, we're first class in everything they did for us. They were accommodating when baggage handling took for ever to get our bags out.

Really good, would recommend and use again,very helpful , great communication and efficient with being on time, when we landed

I used Platinum Valet for one week in August 2025 and was very disappointed with the service.

First, the car park was extremely difficult to find, even with the instructions provided. The directions were unclear, and the location signage was poor, which caused unnecessary stress before my flight.

Even worse, on my return, I tried calling the company several times to find out where my vehicle was — but no one was answering. After multiple attempts and long waiting, I eventually got my car back, but the lack of communication was incredibly frustrating and unprofessional.

I raised a formal complaint and asked for a refund, but they dismissed my concerns and claimed everything was delivered “on time” — completely ignoring the stress and inconvenience caused by their lack of response.

I’ve now escalated the matter to the British Parking Association and Trading Standards because I believe this service fell below acceptable standards.

I would not recommend Platinum Valet and will not be using them again.

Really helpful and efficient parking service. Made the airport parking a much better experience. Thank you!