PlayNow.com Reviews 453

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, reporting frequent crashes, technical difficulties, and slow loading times that often logged them out. Customers also experienced significant issues with payments, particularly regarding withdrawals, which were often delayed or difficult to process, despite deposits being quick. The products, including slot machines and card games, were frequently described as having minimal payouts and a perceived lack of fairness. Reviewers also felt the prices were too high for the poor experience, and the app was criticized for being difficult to navigate and prone to similar technical problems as the website. However, some customers did report quick withdrawal times and occasional wins, with a few even having significant payouts without issues.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers describe it as the "worst... See more

Payment

Clients share negative opinions on payment, with many reporting difficulties withdrawing money and... See more

Product

Reviewers express strong dissatisfaction with the product, particularly the games. Many customers feel the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration and disappointment with... See more

Application

Consumers express significant dissatisfaction with the app, citing frequent glitches, constant logouts, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Everything is wrong with your organization BCLC is a thug organization, scamming patrons ,and now we have one more group of thugs which is part of BCLC, First Nations, Casinos do not meet the stan... See more

Rated 1 out of 5 stars

Your sight is not dependable and always crashes. Your chat feature sucks worse then the game experience. I can see why the government stops manitobins from playing other gaming websights because t... See more

Company replied

Rated 1 out of 5 stars

One star because there is nothing lower. I tried to join Playnow because of the LottoMax Dream Bigly, it got all my personal info which it will probably sell, yet I failed to become a member. The site... See more

Rated 1 out of 5 stars

Do not trust this live casino. Their swings are insanely improbable against you and dealers probably cheat, make a lot of suspicious moves, may be also cheating of other forms such as substituting... See more


Company details

Information provided by various external sources

Playnow.com is an online gambling website that is owned and operated by the British Columbia Lottery Corporation.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

453 reviews

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1-star

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

SHITTY site !!!

SHITTY site !!!! You work hard for your money, don't waste it here....Every game I played was glitchy. I have to agree with other reviews. Anything government run is dirty. Do you ever wonder why everything that was once illegal is now legal as long as the government profits from it. Alcohol, tobacco, gambling and drugs. And they call the mafia, biker gangs, etc. criminals. We know who the REAL criminals are.

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Straight up thievery this site is

Straight up thievery this site is, i can go to my local casino and win thousands and then i come onto playnow.ca from word to mouth, when the local casino closes i want to continue enjoying my time, so I go on to that site and win not a single thing out of a couple thousand. that's not even high betting either on their website, then i go back to local casino again and win all my money back i lost on their website.....
STAY AWAY FROM PLAYNOW.CA
games glitch, crash, and you can see how they program the glitches in their games and reels keep spinning ect.
Be weary

January 12, 2025
Unprompted review
Rated 1 out of 5 stars

So many glitches

So many glitches, I was playing Dancing Drums and a few other ones where the pot builds with spins and then the games kick me out because of data not received or technical errors and problems, then after I log in the pots start from scratch. So disheartening. The site needs a lot of work. Waste of money, I will be looking for different gaming sites. Technical support tells me to clear my cache but no matter how often I clear it nothing changes.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

Playnow

Playnow? Play later? Or never
I choose never. This site playnow live casino and poker site are rigged. Poker players are knowing each other and share info's. Live casino won't pay you if you win big ( they will say due to an error or connection problems) I missed Royal straight flush hand due to internet connection issue which O did not have any problem with internet. ( worth $38000.00) STAY away this site

January 16, 2025
Unprompted review
Rated 1 out of 5 stars

worst poker size ever

worst poker size ever. It is big time rigged site. STAY AWAY!! You cannot win with ANY GOOD HANDS.
BAD BEAT? HAHAHA No one knows who won that jackpot and they basically share money who made this software.

January 16, 2025
Unprompted review
Rated 2 out of 5 stars

Started off ok but after countless…

Started off ok but after countless deposits and no winnings don’t think I’ll be back.They do pay withdrawals quite quickly but your chances after a few wins are slim and none

January 11, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage, rigged live casino games and slot machines. All the games are rigged. Never win anything at this place. I wish I’ve read reviews here before I played here. Whoever run this place should be put to jail. Don’t play here I u wanna flush your money. Fu$$in garage !

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute cheat scam site

Absolute cheat scam site, check down the reviews and their answers to all problems are a standard copy and pasted reply, playnow used to be a bit of fun now it's not worth your time and money better off going to cinema, bowling, skating basically anything that's not playnow

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

Money Grabbers

Just think on this=How much money they make in 1 hour let alone 1 day for online Playnow. Now factor in ALL in person casinos=alot of frigin money!!! You'd think they could update their technology for online users so you don't constantly have "Data not received"; system error etc., how many times I lose 60 cents that they pocket because game freezes & it may seem like 60 cents but for how many times it happens they owe me, this has happened for years. When you actually do a live chat they try to make it out to be you, what browser Google chrome best, clear cache & cookies etc. oh try this browser. I've played other online slots, you can have things open & NO problems like never! But with them NO! Then oh game slow because you have to many games open, ya because site knocked me out & I had to restart & your saying its me? Oh I'll get them to close! I mean to think this Gov't run - like they dont take enough of our money as it is! S U C K S!

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

This review is for the sports betting…

This review is for the sports betting side of Playnow. There is a cash out option in a live game that gets locked out every few seconds. You can't cash out early even if you keep hitting the button. Worthless software, 10 years out of date.

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Sucked dry every time

Sucked dry every time. Vicious shafting.

November 24, 2024
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Ken, thank you for reaching out. We hear your concerns and would like to clarify that we do not have control over who wins and who loses. The outcome of our games is handled by a Random Number Generator (RNG) computer program that ensures a random outcome for each play/hand dealt. Third-party experts have tested and certified the RNG software for randomness, including two draw auditors located in two separate geographical locations. We encourage you to visit GameSense.com for more information on randomness, odds and probability, and more.

Rated 1 out of 5 stars

Constantly kicked out of large bet slot…

Constantly kicked out of large bet slot bets in what you would think are crucial times. They pay on time but blame you for there website server issues.

November 24, 2024
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Cody, thank you for reaching out to us, we apologize for the error you were experiencing. If you require assistance with site disruptions in the future, please but give our customer service team a call at 1-877-706-6789 or start a live chat on PlayNow.com, one of our agents will be able to walk you through a solution.

Rated 1 out of 5 stars

Be aware of this online casino

I believe everything you guys said here. Since the first time I saw them using the online dealer system, I knew this would turn out unfair. They are now using computerized game to cheat on you. It happens even in the local casinos now. How can you tell? You can miss the winning number even when you are betting on 30+ numbers on roulette games.. and lose couple games in a row. The odd is almost the same as a lottery ticket. If they are really that lucky. Why not just close their door and buy lotteries to hit jackpot themselves.

August 23, 2024
Unprompted review
Rated 1 out of 5 stars

Playnow banned me - I said I was calling the RCMP

Playnow banned me for showing them software errors. I reported it to GPEB and they closed my account and GPEB did nothing even though they audit BCLC Playnow. I told investigator Crawford Railton at the BC Omsbudperson and he said he did not need to hear the phone call recordings and that Playnow BCLC has every right to ban me for saying I was going to call the RCMP. I said I was going to call the RCMP because nobody else is helping me. Crawford Railton has dragged this investigation on for 2 years even though I gave him evidence Playnow ignores all software errors. Crawford Railton has not replied to my email in 4 months even though he said he would reply in 3 days. I call his office number and keep getting voicemail all at different times of the day. I have left a message that I wanted a call back from Manager Jonathan Lapthorne and he sent me an email 2 weeks later not a call back, and said if I want to complain about Crawford Railton I would need to wait until the case is closed. The case has been going on for 2 years and Crawford Railton avoids communication so how will the case ever be closed. Very fishy the way they investigate Playnow BCLC. Look up trustpilot reviews and Better Business complaints and reviews but the BC Omsbudperson ignores it and GPEB does nothing about it either. Something very strange is going on in British Columbia right now.

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

play now casino is a scam 100% dealer…

play now casino is a scam 100% dealer never busts on blackjack always has 20 its a joke ill never bet with play now again they suck

November 11, 2024
Unprompted review
PlayNow.com logo

Reply from PlayNow.com

Hi Cal, thank you for reaching out. We hear your concerns and would like to clarify that we do not have control over who wins and who loses. The outcome of our games is handled by a Random Number Generator (RNG) computer program that ensures a random outcome for each play/hand dealt. Third-party experts have tested and certified the RNG software for randomness, including two draw auditors located in two separate geographical locations. We encourage you to visit GameSense.com for more information on randomness, odds and probability, and more.

Rated 1 out of 5 stars

Playnow is not regulated by a proper…

Playnow is not regulated by a proper government body. It is a shady business with unethical business practices. They cheat you out of potential winnings by not letting you login to cashout any wagers. Class action lawsuit is the best option and by reading all these comments. I'm not the only one.

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

Seriously

Seriously, playnow recently shut down for maintenance, and the games are still showing up as technical error in the middle of your spins, worst then before ..... constantly! Pathetic!

November 3, 2024
Unprompted review

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