Everything is wrong with your organization BCLC is a thug organization, scamming patrons ,and now we have one more group of thugs which is part of BCLC, First Nations, Casinos do not meet the stan... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Playnow.com is an online gambling website that is owned and operated by the British Columbia Lottery Corporation.
Contact info
Canada
- playnow.com
Replied to 30% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This site should be boycotted until…
This site should be boycotted until they fix their technical issues.
Playnow casino slots and jackpots not fun anymore
I agree with everyone on these reviews. Playnow casino games are really rigged. Before the pandemic the games were more fun, they would give some free games, or more fun… playnow just vaccumed the deposits now, and only gives a few cents back, after so many empty spins… I am not going to use it anymore. Useless cash grabber for so many years… don’t bother accessing it
Playing on playnow is rdont waste your money youll never winidiculous you…
Playing on playnow is ridiculous you have more odds being hit by lighting 2 times before winning anything big on the site. When you play the table roulette the number is called before it stops I've seen it go backwards as a glitch and when your playing slots and you start getting winnings the game stops and says error and starts the game over and after that good by money I spent 400 dollars on one game trying to get a bonus you build up the pot but once ypu leave to pot disappears and you gotta start again honestly this site isn't what it's made out to be with what ypu hear about winning it's a crock of shit and that's the god honest truth it's not because I lost money it's trying to help you people before you donate your money playnow is a rip off if you don't believe me go give it a shot and you'll see manitoba lottery my ass should be manitoba crooks of lottery
Win Less.
I play this site often or use to and the wins are few and far between but what really got me pissed off is a email i recieved stating i had spun 2700 times over 24 hrs and i was in a class all on my own. Can you believe i spun that many times and didnt win anything? But they sent this email to me 5 times. 3 times in one day. The same identical email. Even after i delete it they send it again. Last time i had 3 in my inbox all the same. Are they insulting me . One thing is clear to me is you dont have a chance to win anything. Even though i dont play over 10 cents or a quarter ur win ratio is pretty much '0' from their calculation alone.
Find another casino people. Nothing to see here. Good luck
A rigged platform
A rigged platform. Unreasonable high probability of flush. Reward aggressive players. Often clash suddenly when you have good hands or want to call or bet.
Untrustworthy platform. Don't put your money in this crooked platform, this is a piece of my sincere advice.
Awful app
Awful app. Terribly slow. I like to make my NFL bets on Saturday nights. Only half the games are listed. Terrible site to navigate. Deposit transaction is often filled with technical issues. Poorly managed site and should be overhauled entirely. Switched to another more efficient betting app. Haven't looked back since.
Keno needs a time out.
Keno again,
So I was informed that Keno on lottery (live draws) has "dry times" of the night.
Well hey, maybe it should say that before you plunk your money in and wait 7 mins of lag. Then I said "not by the pay window? Interesting" this response is to the in -yellow-highlighted small-priint, about this blank dead time.
TThen click. After they said they give my.money back.. beasuse of my (over the top) -sarcasm remarks of maybe that should be on the pay window.. yup click...
《 ACSESS DENIED! 》
ha. Talk about tantrum. It's my money, and my feedback. Nothing that cut any person down.
Time out for play now! Sheesh...
Rigged online slots
how can this be that I win more at the land based casino but go many months without a win in PlayNow online sometimes going 300 - 400 spins & no bonus. Video slots at land casinos can stop spins while online there is no option to stop the reels spinning. Online slots in PlayNow are rigged there are no jackpot winners any player has to deposit $500 - $1000 to win $50 or as it is now lose all funds deposited to play online slots. I'm switching to Euro online casinos where there is actually winners. good bye PlayNow.
Casino slots are definitely rigged
Casino slots on this site are really really bad. Low win rates, low bonus rates, it just sucks your money away. There seems to be a glitch or lag spin every once in awhile. Where each slot all of a sudden will take 3 to 5 seconds longer then normal to stop. Whenever I've seen this happen pretty much every spin is a loss. I strongly recommend not playing slots from this site.
Whats going on
Iv been with playnow for 8 years and yesterday it was fine login into my account play won a bunch of money then later evening I try to login but then it says sorry your information is not correct I couldn't login into my account anymore I contacted the office they give me a new temporary password and it still didn't do anything are they playing games with me or what I still have a load of money in my account and I hope that is not loss I want it back.
Why r u telling everyone on here that…
Why r u telling everyone on here that it's their phone or internet that's the issue.
No it is not it's ur system the last few weeks that's been crashing and u have admitted that on ur site page with alot of the complaint comments INCLUDING MINE.
I have spent THOUSANDS the last 2 weeks and have lost it with the system constantly crashing in middle of games.
Uve been asked by numerous elite members to shut the site down and get ur team to fix it properly and u haven't.
Sooooo many people complaining about how mich money they have lost.
You need to start giving ur Elite players compensation foe the thousands lost while letting ur site stay open while FAULTY
There are lots of suspicious activities…
There are lots of suspicious activities going on here. To many of us have errors during bonuses myself included, missing pays on wins that are so small to call about that you just take the loss. But now Playnow was hacked on July 24th 2024 and Playnow did NOT inform their customers to change their passwords. Following this incident the website showed a warning banner about adding and withdrawing money, which I could not do for 4 days.
So you need to think about how safe your information is on this site as they cant protect your money here. Now that they had a week of problems, how much money did they lose? How many people left? And now we are left to pay back Playnows losses as all the slots no longer pay out as the law requires. Its just impossible to trust anything that comes out of the mouth of gambling site run by the most corrupt government in Canadian history. Id bet my life Playnow doesn't play fair.
Playnow says the problems are our fault!!…
I write a review and got a reply from playnow.com. like the other replies from playnow, of course it's not them or their fault. They say it's our internet connection. Or we are doing something wrong. So everyone that has problems, don't blame poor playnow, because it's our fault. Shows just how lame they can be.
Abysmal Invasive Data Miner
For people just seeking to purchase the occasional lottery ticket from home or without going into a physical location, this "service" is abysmal. Even their replies here they use a form response word for word nothing like the personal service for your negative experience
Not only do they need to verify every aspect of your life Drivers liscense, phone, power, medical invoice, address, city born, grew up. They also inform you to use this service you agree to your private information to be stored and used outside Canada.
All this (and more) so you can do from home what you can do anonymously at any lotto 649 outlet in the province without so much as a name and using cash.
If you make a mistake or are flagged for further information you are locked up for years regardless of if you move have new bank accounts despite you never actually successfully creating an account.
You must call in you must provide information that can be used by Equifax Canada. Ya all so you can buy a $3 Lotto 649 ticket online using your bank card.
I tried it then lost interest went and got a ticket from a shop a couple years later it struck me again to try with the same result twice more before I actually took the time to call sit on hold confirm all the information listen to the spiel about using and storing your data outside Canada and needing to be confirmed like Equifax. Sitting on hold again through "longer than expected wait times" (that happened every time I tried)
Thinking this would solve the issue I was shocked when I was required to provide MORE digital copies of my ID ++++ I mentioned to the guy at the time its not this hard to open a bank account or get a cell phone plan its actually up there with becoming a firearm owner in Canada.
It is really not worth the time and effort if you gamble you probably have other websites that are FAR less invasive and time consuming to open the account
Games cut out all the time
Games cut out all the time, geo location fails continuously during games, games freeze, especially during bonus spins. Overall a terrible gaming site.
I see your response but we both know that doesn't work. Really, you just need to do better. I don't have to do all this to see other sites, just yours.

Reply from PlayNow.com
down a lot and juice is more then other…
down a lot and juice is more then other sites
I play Haunted House Tap on playnow
I play Haunted House Tap on playnow. Ever since they announced the game was leaving there has been no one that has won a jackpot except once and it was a mini one , this game use to pay out all the time , is it rigged ????

Reply from PlayNow.com
Every review can't be wrong!
Read the reviews... worst casino in BC. I hear their commercials all day on the radio about keeping your money in BC, don't play the foreign casino'. Well we have to play at the REAL casino' if we either wnat to play for more than 10 minutes between deposits or even possibly actually win anything. I'll vote for any party that says they are closing this government run scam down. They should be ashamed of themselves stealing peoples money with these 100% rigged slots.
Soccer betting Shutdowns
Soccer betting was shutdown in the middle of two of the past three Saturday's European matches. . no way to cash out or create new bets in soccer matches played in the UK. If you wait for half-time to review and create new bets you are screwed and cant get out of the bets you've made in first half, let alone set new ones for remained of matches . . .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







