Multiple cancellations, won't honor order which support CONFIRMED by phone and email without explanation or apology / waiting for 15k euros to reach back my account for 9 days, and counting
On September 10 I ordered two Lenovo ThinkStation PGX units from Playox for €5,113.47 and €5,130.34, paid through PayPal. Playox cancelled the first order the next day, citing a pricing error. When I called support that Friday, they assured me the second order was fine and advised me to place a new order to replace the cancelled one. I followed their advice and paid €5,158.75 for the replacement.
On Monday, September 14 at 07:51, Playox confirmed by email that the second order was being processed. It would reach their warehouse on September 16, they wrote, and ship to me immediately afterwards. At 13:49 that same day, they cancelled both outstanding orders, once again citing pricing errors. By then I had paid for three orders and received nothing, while the exact same machine sat on their website marked as in stock, delivery in one to two business days, now at €5,364.23. I archived a timestamped copy of that page through the Wayback Machine.
In total, Playox held €15,402.56 of my money across three PayPal payments, the first on Thursday, September 10, and the last on Friday, September 11. The first refund was issued to my PayPal on Monday, the other two on Tuesday. As I write this, none of the three has reached my bank account. PayPal's processing time runs three to five business days, so even in the best case, more than €15,000 of my money stays out of reach for over a week, from my first payment on Thursday to the earliest possible return.
When I asked Playox in writing to explain the cancellations, I received no reply. The last thing I heard from them was the cancellation notice itself. Since then, silence.
Support confirmed my order by phone, confirmed it again in writing with a delivery date, and then cancelled it while continuing to advertise the same machine as in stock at a higher price. Taken together, that is misleading in practice. I would not trust Playox with a high-value purchase, and this was my last order with them.
EDIT: September 19th, 9 days after my first order, still haven't received the refund from Paypal. Still waiting for the 15k to reach my account.
Playox has NEVER answered my last email asking for to reinstate the order they have themselves confirmed, or at least provide an explanation. ZERO apology whatsoever.
