There is a woman Paula who took her tym to email me assuring me to about how sorry she is concerning the incident. My account will be refunded according to her , I really appreciate as soon as it... See more
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See what reviewers are saying
I still haven't received the refund promised to me last March 27, but I received another email from Kurt that it's being processed again. What happened to the previous Escalations Team Member Alero? A... See more
GIVE YOUR MONEY SOMEWHERE ELSE I was just tasked to rate this only 4-5 for me to be able to get my refund cause there was no direct way to cancel the membership (that I didn’t even want to be par... See more
I cannot tell you how pleased I am with the help I received from Imani . He was able to take initiative and solve my concern. He communicated his help I With clarity and expedition. Thank you for you... See more
Hasn’t replied to negative reviews
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Issue addressed,thanks escalation team.
Helpful and satisfied
My experience was not great cos I never…
My experience was not great cos I never got my cup back. And that was confusing because I paid
This is a complete scam!!!!!!!
This is a complete scam!!!!!!!! This people are thiefs( rats) that steals money from people! You can see it on their terms and the way they handle things! I never accessed their website and I was charged $12 automatically without my consent! This is an abuse!! They should be removed!! This people are thiefs
Membership issue resolved.
My membership issue was handled effectively by the escalation team.
total scam was buying a gazebo from a…
total scam was buying a gazebo from a site went through payment to find i had bought a membership not the actual item currently trying to stop the first payment going out may bank.
avoid at all costs
An agent got back to me
Thank you for the assistance & resolved…
Thank you for the assistance & resolved very quickly and satisfactorily by the escalation Team.
Great experiance
Hello, I would like to recommend the services of the company Playprovip, I am satisfied with the professional and fast service, I recommend it to everyone, Sebastian Plura.
Customer service is really helpful to…
Customer service is really helpful to sort out problems
hope my issues will be solved soon
Claire dealt with my issue very quickly…
Claire dealt with my issue very quickly and I’m happy with the outcome, thank you.
Yes my card is still useful
What very excellent customer service I’ve experienced.Thank you somuch 😊
Zoe helped me with deactivated my…
Zoe helped me with deactivated my membership, and made sure that I was fully reimbursed
Zoe was very lovely and had very good…
Zoe was very lovely and had very good experience with the emails she sent me but I'm just needing to change the card for the refund due to me not having the other card anymore
Thanx for the Refund offer
Thanx for the refund, very much appreciated, nice people to deal with
This is the response
I was told my reply to add to trust pilot in order to get a refund! Didn't realise companies expected you to give 4-5 star review before refunding customers after being wrongly charged.
Hi.
I wanted to follow up on the recent matter you brought to our attention and express our sincere gratitude for allowing us to address it.
We have canceled the subscription and as a goodwill gesture, we are pleased to refund you the membership fees. We hope this demonstrates our commitment to your satisfaction and our desire to make things right for you. We’re making an exception for your case as our standard refund policy typically doesn't permit refunds.
To proceed with the refund, we kindly ask for your cooperation in leaving a 4 or 5 stars positive review. We suggest you write that the problem is taken in charge or the issue has been addressed by me or the Escalation Team. To help us quickly connect your review to your refund, please add your name when leaving your feedback.
Once your review is posted, we'll promptly process the refund, and you can expect to see the funds returned to your original payment method within 5-7 business days.
We rely on your swift response to issue the refund!
Best Regards,
Lena
Escalation team
Like it.it was helpful but I did wanted…
Like it.it was helpful but I didnt want the subscription so I will like to get the refund.
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