Playtex Reviews 55

Ordered a bra from Playtex (UK web site) - price £22.80 with an additional £6 postage charge ( no indication that the bra was being sent from France). The item was not suitable so returned (via DHL) and was charged a further £4.90 by Playtex for the privelidge which was automatically deducted from my refund, thus a total postage charge of £10,90 for an item costing £22.80 - what an absolute disgrace. I will never order from Playtex again. You need to get your act together re postal charges

How I wish I had read these reviews before I ordered directly from Playtex!! I assumed that placing an order directly with the manufacturer would ensure the best customer service - I could not have been more wrong. I ordered 2 bras before Christmas 2022 & after trying one realised that I had ordered the wrong size. I jumped through all the hoops on the Playtex website ( & there are plenty!) in order to return 1 of the bras - yes, I was being VERY fair. Unfortunately this process involved downloading/printing a label - which I can't do. Two or 3 emails later I haven't had reply of any kind - that isn't just bad customer service - it's NON-EXISTENT customer service!!!! I have, reluctantly, decided to give up trying to obtain any sort of reply or service because I have better things to do with my time. However, thanks to Trustpilot I have at least been able to let off steam - for which many thanks. Marilyn Carter

God I wish I had seen this before I ordered. I placed an order on the 14th of December still it’s still not arrived, it’s only coming from France to Ireland!!! I Cannot get a response from Playtex via email or social media. Disgraceful. They’ve taken my money and tracking on item hasn’t been updated since 22nd Dec. DO NOT ORDER FROM THEM!!!

Very poor services Nearly two and half weeks have gone by since I have ordered Still awaiting to receive the goods and the company has asked for a review of the products. Absolute joke. Can not get hold of customer service or an email address to ask about delivery.

If I could have given no stars for customer service I would. I've tried everything to speak with them I was sent BIRTHDAY voucher by them, which doesn't work on their site. Despite numerous emails and requests for contact I cannot get a response from them.
The bras are lovely but I won't buy again as there is no customer service if anything goes wrong. I also got the French answer phone message on the UK phone number

Wish I had read these first. No customer support. The returns label is not accepted. The review site will not accept a poor review.
I have a bra which does not fit and I cannot return.
Go to M & S folks !

I sent an email to Playtex in Jan 2022. I have never received a reply. I tried again this week, nothing so far. The number given on the UK website is a recorded message in French. I can find no way of contacting anyone in Customer Service in the UK. Not very professional and very poor

what a website, i purchased gds and have tried to return one item, well within their supposed 60 day returns policy, its worse than a call that your redirected several times, i have given up trying to return an item, that will hang as if it were still in their warehouse brand new and in its packaging.
I even tryed to email them lol redirected, much.
never will i buy their products again!

I wish I had read reviews before buying. Returns and customer service is non existent I bought 4 bras and wish to return 2 my order is not found on the data base on the returns portal . There is no way of contacting customer service other than by email. There is no response from emails. I will now have to keep 2 bras that don’t fit. This is probably the worst online shop I have ever used.

After reading such bad reviews on here, I had to share how pleased I am with my bras, I have the feel good support bras made with organic cotton, and they are the most comfortable bras to ever, I’ve had to get more, these arrived and fitted perfectly, not underwired, so no risk of wires popping out, but you have the band underneath to give you that extra support, these are definitely my go to bra of choice and I will be ordering more, lovely quality too 🤍

I have just spent the entire day trying to cancel an order that was misrepresented on the playtex UK website with the Union Jack displayed - my order, after I paid £70.56, is said to be coming from France (I did not click on a French flag or order page!) I rang to cancel immediately (the number is in France) - a tune plays for 1 minute then the line goes dead. I have since tried a further 3 times with the same result. When you phone the company - Hanes - and the UK customer number given on the playtex website for questions about anything, as well as at the bottom of any email they send, tell you that any it has nothing to do with any orders placed via their website - it all comes from France, including UK orders! My bank will try to recover the money when I raise a dispute but cannot stop the credit card payment which was taken immediately. Customers need to know this before trying to place an order with them.

Attracted by nice looking bras at sale prices, I bought two, and when they arrived, I noticed that despite being ordered from Playtex UK, they had in fact been sent from France. Having tried them on (having been guided by their fitting instructions online, which I now find are not accurate) they were not right. I sent them back to Playtex and, when I was refunded, discovered that because the total value of my order had been less than £50, I had been charged £7 for the initial shipping costs from France and £4.90 for the return shipping. In other words, I had paid almost £12 for trying on the bras in the luxury of my own home. This is ridiculous and not a way to do business. Be warned.

How I wish I'd read the reviews before I ordered from this company! They advertise that delivery is free. What they don't tell you is that you have to pay for returns, and that the returns have to be sent to France. So, to return 3 bras which didn't fit, it's going to cost me nearly £12. Not only that, but they have to be taken to a DHL collection point for return. Judging by many of the reviews on here, I'll be lucky to get my refund. It's a shame, because the product itself is very good, but there is no way I would order from them again.

Awful company where returns are concerned. Printed paperwork and took to local DHL returns shop. Said couldn't return as needed 2 copies of paperwork. No mention of this on website. Drove 10 miles to DHL depot where parcel was reopened and checked as going to Netherlands. Additional form had to be filled in which I think was a customs form. Returns charge is deducted from refund apparently (approx 12 pounds) so that and petrol costs of a 25 mile round trip to return item has made me determined never to order from Playtex again.

Never ever again.... worst company I’ve ever had to deal with!!! Placed an order, no confirmation of order, so I ordered items again, ended up with 2 lots of items! Returned one of the items to a UK address, 5 weeks later still waiting for my refund, despite sending numerous emails, always being robbed off with one excuse or another..... AVOID, wish I’d checked the TrustPilot reviews first

After reading the other reviews I am not surprised about what happened to me. I ordered 2 bras, neither of which fit properly so I had to return them. After printing off all the confusing paper work I discovered it was going to cost about £12 to return them, to the Netherlands. There was an address on the label of my parcel, presumably for undelivered items, so I returned it to that address and had it tracked. It was delivered the following day. That was 2 months ago I still haven’t received a refund. This company is a disgrace. I only rated one star so that I was able to write this.

The worst experience I have ever had online shopping. If only I had read these reviews before placing an order. I returned an item over two months ago at my cost and they have not refunded me, nor are they responding to any contact from me. So now they have the item back and they have my money as well.

AVOID at all costs!

Terrible returns procedure and the cost of returns disgraceful. I will never shop with them again.

As many others have said here this company is dreadful. Unclear where their base is. Returns are expensive since they need to be to Europe! I had an issue as I returned my items to the English delivery address. The company have refused to investigate and PayPal have not been able to get justice for me. Avoid this site and this company!

Never never never order from this awful company. Absolute shocking service when trying to get a refund for returned items. Dont expect to see the money again.