Plaza Japan Reviews 

7,539
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 893 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, often finding hard-to-get items at competitive prices, even when factoring in international shipping. Many highlight the exceptional quality of the products received and the careful attention to packaging, ensuring items arrive safely and in perfect condition. Reviewers frequently commend the fast and efficient delivery service, with many orders arriving sooner than expected, even for international destinations. However, some customers mentioned that prices can be a bit high for certain items. A few other people also felt that additional tariff fees, particularly from UPS, were not clearly disclosed during the ordering process.

What people talk about most

Product

People report positive experiences with product, often highlighting the great value, fair pricing, and high... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and quick... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering, prompt dispatch,... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices good, decent, and fair... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for some RC spares that aren't easy to find the UK and Plaza Japan had them at a great price. The experience was really straightforward and the communication was excellent. The items arr... See more

Rated 5 out of 5 stars

I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more

Rated 5 out of 5 stars

Fantastic service. Great price for UO-Chikyu brand nut files for bass guitar. Exceptional quality, well packaged, and very quick drlivery - 1 week from placing the order yo receipt of the package... See more

Rated 5 out of 5 stars

Delivered quicker than I expected and beautifully packed. Just by looking at the packaging, you know it had to have come from Japan by the attention to detail. Very happy with what I received. Exactly... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(7,539)

925 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Always a great experience shopping at PlazaJapan. They have hard to find items at reasonable prices and ship them out ASAP.

June 17, 2026
Rated 5 out of 5 stars

Excellent products, delivery time and customer support

Excellent products (I buy aircraft model kits, but they have more), which are not available in the UK. Delivery in about 1 week, reasonable prices. Excellent customer support (I had some questions and they've answered every time). I higly recommend them. I'll buy again from them.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Beyblades

Items were packaged well. Item arrived sooner than inspected. Prices were good.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to use and navigate website

Very easy to use and navigate website. Very quick and helpful response when I asked a question about my order. Package arrived in very good condition and very quickly. Very good pricing as well compared to other places.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great!!!

Ordered from Plaza Japan recently ( a whole bunch of Huzzles ). The order in total, took around 16 days to arrive ( From the day of placing the order, to arrival at my door ).

This is impressive service, as it was shipped all the way down to the Southern tip of Africa.

The packaging was good, and the way it was packed was good. The prices are really good too.

Already planning my next order!

Would recommend.

June 24, 2026
Unprompted review

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