Plenti Reviews 2,319

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 269 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness and positive attitude. Customers consistently highlight the exceptional customer service, appreciating the personalized approach and quick response times, often leading to same-day approvals and settlements. The overall service is described as excellent, with many consumers noting the efficiency, ease, and streamlined nature of the application process. Reviewers also find the user experience to be very simple and stress-free, making it a preferred choice for many. However, some customers also noted issues with the technology being clunky and inflexible, and policies being difficult to navigate. A few other people also felt that customer service was poor, citing slow replies, generic responses, and a lack of clear reasons for loan declines. Some reviewers also mentioned difficulties with specific requirements, such as providing Centrelink statements when not applicable, leading to frustration and delays.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast, professional, and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

User experience

Clients share positive opinions on user experience, highlighting the application process as quick, simple,... See more

Response time

Consumers find response times to be overwhelmingly positive, with many reviewers highlighting the quick and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the staff's patience, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shana, Ali, Joshua Medina & Moey have been great to work with. Always responsive, super eager and helpful to get deals across the line or workshop. Quick to educate and assist us with policy etc... See more

Rated 5 out of 5 stars

As a broker who writes loans across a dozen different lenders, I spread my business wide to get the best deals for clients. Plenti's just one in the mix—solid rates and quick approvals, nothing ground... See more

Rated 5 out of 5 stars

Plenti's portal and system is so easy to use and the products they offer are great also. the turnaround times are are amazing often being able to get same day approval and settlements. I am lucky e... See more

Rated 5 out of 5 stars

One of my recent brokers Joesph based in SA recently completed his first Plenti consumer deal. With the support Bridie his BDM he was able to have the deal submitted, approved and drawn down in the sa... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Institution
  3. Investment Company

Written by the company

When it comes to your big ideas, there's never been a better time than now to make it happen. That's where we come in. Plenti is building a faster, fairer approach to lending — one that helps you get where you want to be sooner.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast easy application

Fast easy application, low fees and fast approval.

May 4, 2026
Unprompted review
Plenti logo

Reply from Plenti

Hi David,

Thank you for taking the time to leave us a 4 star review. We really appreciate your feedback and are glad to hear you had a positive experience.

If there’s anything we could have done to make it a full 5 stars, we’d love to hear your suggestions. Your input truly helps us improve.

Thanks again for your support!

Kind regards,
Sarah
Customer Support Team Lead

Rated 5 out of 5 stars

Smooth, fast and easy from start to finish

My experience with Plenti was genuinely positive. The application process was straightforward, the communication was clear, and everything moved quickly without any hassle. Their service felt organised and transparent, and payments were simple to manage. It was refreshing to deal with a company that keeps things easy and delivers exactly what they promise.

April 29, 2026
Unprompted review
Plenti logo

Reply from Plenti

Hi Phil,

Thank you so much for reaching out and sharing your experience. We’re happy to hear that you’ve had such a positive journey with Plenti.

We take great pride in providing helpful and responsive customer support, so your comments mean a lot to us.

Please remember you’re always welcome to contact us if you need further assistance or have any questions down the line.

Warm regards,
Sarah
Customer Support Team Lead

Rated 5 out of 5 stars

This company was great to deal with…

This company was great to deal with money hit the account in a few hours hassle free. My broker used this company as they have been known to be the best for caravan asset financing I don’t have a fantastic credit rating but they were happy to take me on very much appreciated to my broker and this company for providing me funds to buy a new caravan for our family to go on holidays in.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Process is easy from start to…

Process is easy from start to completion. emails & texts advising of progression. Very happy with service & would recommend Plenti to family & Friends with no hesitation.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for fast and very…

Thank you for fast and very professional service.
From the very start, discussing my loan with my broker, to the money being deposited into my account, this has been a breeze.

Thoroughly recommend to others to contact you in the future.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Madi was my excellent loan agent

Madi was my loan agent. At first, due to lack of experience, I was quite uncertain. Madi was marvellous, reassuring me all the way and explaining everything. In the end it was quick, efficient and extremely positive. Thank you so much Madi. Hope to deal with Madi again.

April 20, 2026
Unprompted review
Rated 2 out of 5 stars

Very mixed experience

Very mixed experience with numerous issues.
I applied for the WA govt. rebate on solar batteries and the no interest loan.
Driver's license online identification "appeared" to work but I then received an email saying it had failed. I then updated a scanned copy of drivers license which also failed and email asked for Passport and Medicare card. At this stage I started to suspect identity fraud. After multiple phone calls both representatives blamed their identification provider! - seriously? Identification eventually worked after additionally uploading my Medicare card and a phone call.
Re: the loan application it clearly does not support self funded retirees and asked for Centrelink information. After speaking to an agent I uploaded my latest SMSF statement which was also rejected via email.
Eventually sorted out through another phone call and loan conditionally approved.
I also had an issue with the loan confirmation online process timing out and having to restart this.

Staff on the phone were very helpful and sorted the issues out eventually.

I suspect they have some automated AI/Robot systems that attempt to process the rebates/loan applications automatically if you're "Joe Average" and fail miserably if you're not a "Joe Average" use case - if so be prepared for plenty of failed emails and subsequent phone calls.

Glad I got there eventually but a poor IT implementation (Agile?) that needs work and testing! I pity their help desk staff.

April 24, 2026
Unprompted review
Plenti logo

Reply from Plenti

Hi SM,

Thank you for taking the time to share such detailed feedback.

We’re sorry to hear about the frustration you experienced throughout the application process, particularly with identity verification, document checks, and the loan application flow. We understand how time-consuming and concerning this would have been, especially when multiple attempts were required.

It’s also disappointing to hear that parts of the process did not accommodate your circumstances as a self-funded retiree as smoothly as they should have. Your experience highlights where the current process and system prompts are not as clear or flexible as they need to be.

We’re glad to hear that our phone support team was eventually able to assist and get things resolved for you, even though it took longer than it should have. We’ll be sure to pass on your positive feedback to them.

Your comments around system reliability, document handling, and application flow are genuinely appreciated and will be shared with the relevant teams for review and improvement.

Thanks again for your feedback, it helps us identify where the experience needs to be better.

Kind regards,
Bea
Customer Support Team Lead

Rated 1 out of 5 stars

NEVER use Plenti especially in you're a self-funded retiree

Would NEVER use Plenti again. I applied for a no interest loan for the WA govt sola battery plan. When I went to the loan page they wanted my Centrelink payment details.On their form there was NO OTHER OPTION. As a self funded retiree there was no request anywhere on the chatbot to enter your financial details. So we sent our personal bank statements showing our monthly income from our financial planner...not good enough ...so we sent a signed letter from our registered financial adviser....still not good enough.....Then we sent our bank statements from our Self managed Supa Fund . Every time we rang trying to sort things out the person on the phone was polite and tried to help (thank you Crystal and Denvar).Nonetheless the whole process took 13 new emails with numerous conversations on each. I have just finished printing the copies of the agreements . The direct debit agreement doesn't even tell me which of my accounts they are going to take the funds out of! Will it be my personal account (which we prefer) or my Self managed Supa fund account ???The idiots that only set up the option on their initial form requesting a Centrelink account only and no other choice have discrimminated against self funded retiree

April 23, 2026
Unprompted review
Plenti logo

Reply from Plenti

Hi Nigel,

Thanks for sharing your experience with us. We’re really sorry for the frustration and inconvenience you’ve encountered throughout your application process, particularly around the document requests and initial form options.

We understand how this would have been especially frustrating as a self-funded retiree, and we apologise that the process didn’t accommodate your circumstances more smoothly. Your feedback regarding the Centrelink requirement, document handling, and clarity of agreements has been noted, and we’ll be passing this on to the relevant teams for review and improvement.

We do appreciate your kind words about our team members and will make sure that feedback is shared with them as well.

Thanks again for taking the time to provide your feedback.

Kind regards,
Bea
Customer Support Team Lead

Rated 5 out of 5 stars

I have been utilising Plenti for a few…

I have been utilising Plenti for a few years.
Going through a hard time and Plenti have risen to the occassion once again to be great support.
Couldnt be more happier. Very professional. very quick process. Couldnt speak more highly

April 23, 2026
Unprompted review
Plenti logo

Reply from Plenti

Hi Dan,

Thank you for taking the time to leave a review. We’re thrilled to know you’ve had a good experience with Plenti.

We’re committed to providing a friendly and supportive service, and it’s great to see that reflected in your feedback.

Should you require any support in the future, please don’t hesitate to reach out. We’re always happy to help.

Kind regards,
Sarah
Customer Support Team Lead

Rated 5 out of 5 stars

Great communicatin.

Great communicatin.
Was so easy to follow the instructions and the communication was instant, no fuss no complicated paper work or forms. a pleasure to do business with

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service, left no stone unturned to get the best rate for my loan. Easy application process

April 21, 2026
Unprompted review
Rated 2 out of 5 stars

Not interested in helping solve problems

They Knocked my loan application back and gave me no indication why. Not interested in helping me. Made a complaint, got my records from them, got my credit report, which was rated excellent. I spoke to someone from complaints, they finally indicated somewhat obtusely that the problem may be to do with a loan with a high credit limit,which btw was virtually paid off, I had the bank reduce the credit limit, I had my credit report updated to reflect this and reapplied, this time I, successfully got the loan. Very dissapointed that plenti made it so difficult for me and weren't
interested in listening to my case or assisting me in how I can be eligible for the loan.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Trust and see

It puts your mind in peaceful mode. The service was quick and efficient. I will recommend this to anyone who needs help with loan.

April 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look