Plenti Reviews 2,314

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and efficient processes, often noting quick loan approvals and same-day settlements. The staff, particularly the Business Development Managers, are consistently praised for their helpfulness, responsiveness, and dedication to making the customer journey smooth. Many people appreciate the streamlined user experience and the ease of communication, finding the company to be a reliable and preferred lender. However, some people were dissatisfied with the customer service, citing issues like unclear reasons for loan declines, inflexible technology, and difficulties with the application process, such as being unable to correct typos or being asked for irrelevant documents.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication, swift responses, and... See more

Staff

Customers had positive experiences with staff, frequently describing them as helpful, polite, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting the ease and simplicity of the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers experiencing fast and efficient... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a broker who writes loans across a dozen different lenders, I spread my business wide to get the best deals for clients. Plenti's just one in the mix—solid rates and quick approvals, nothing ground... See more

Rated 5 out of 5 stars

Plenti's portal and system is so easy to use and the products they offer are great also. the turnaround times are are amazing often being able to get same day approval and settlements. I am lucky e... See more

Rated 5 out of 5 stars

One of my recent brokers Joesph based in SA recently completed his first Plenti consumer deal. With the support Bridie his BDM he was able to have the deal submitted, approved and drawn down in the sa... See more

Rated 5 out of 5 stars

Plenti certainly offers an excellent service when you require a fast loan approval. The process was easy and met our lending criteria. We had our loan approved, beit a small one, within 2 hrs. Amazi... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Institution
  3. Investment Company

Written by the company

When it comes to your big ideas, there's never been a better time than now to make it happen. That's where we come in. Plenti is building a faster, fairer approach to lending — one that helps you get where you want to be sooner.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top up existing loan

Just so easy to apply for a top up of my loan no jumping thru hoops, no problems at all would fully recommend Plenti to borrow from

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and super friendly process

I found Caleb and the team at Plenti super responsive, efficient and very, very helpful. They made the lending process so easy and I'm genuinely surprised and delighted by their turnaround time! I highly recommed them.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

This company is great

This company is great. This is my 2nd loan I have taken out with Plenti. The rates are very good, no hidden fees you know exactly what you are paying before you commit. The money was in my bank account the night I put in my application which was very useful because our heat pump needed to be replaced and coming into the colder weather we will have it sooner.

April 7, 2026
Unprompted review
Rated 4 out of 5 stars

Car Loan

Incredible to go through for a car loan. Easy application process, friendly customer service and the app to manage everything is top tier!

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Make it make sense.

Never heard of this company until I went to get Solar panels put on and they offered us 0% finance through lendi. Thought with how interest rates are better the money sitting in an offset and put it through finance. Despite having a combined Salary of over $250,000, a million dollars in equity and enough money sitting in the bank to pay this solar system off 20 times over and only a house loan. They couldn't finance it.

Well they pre-approved the full amount initially then changed their minds and only approved for $5000. Refused to give any reason for the rejection, wouldn't let me speak to anyone who actually makes the decision to try work out where they clearly went wrong. Went and got my credit score from the people they use and that came back great with no defaults or anything of concern and a clean pay on time history.

They cost themselves business and they will cost the solar company business. Now I am going to go with who has the most competitive quote and pay up front. Will make sure the solar company know who cost them a $18,000 sale.

April 2, 2026
Unprompted review
Rated 3 out of 5 stars

WA Battery Rebate scheme

WA Battery Rebate scheme. Had many hours of frustration simply attempting to upload a PDF file from ATO. Got a few Emails to assist me but didn’t remedy the problem. Very unhappy.This should be a simple procedure, I don’t like receiving an email telling me to see the ATO or my accountant. Have a system in place that works please. I don’t know who should own the problem, Plenti or tha Goverment Rebate Scheme.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Top Lender

Always great service and very easy process. Website is easy to navigate and you can setup your payment date to suit your circumstances. Ive had several loans and every one has been a great experience. Highly recommend anyone to this lender.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

We found Plenti to be responsive, very efficient, patient and prompt. The staff were very helpful with any issue we presented to them and the answers were clear and informative.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

User friendly online experience

The user friendly online experience was so simple even an old timer like me had no issues. The feedback was informative and responsive allowing me to complete the application in minutes rather than hours.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Applied for he 10,000 interest free…

Applied for he 10,000 interest free loan for Solar. Supplied all the info re our income and expenditure. Then there was an insistence on a Centrelink statement, well as self-funded retirees, we don't get Centrelink.
This appeared to be a huge stumbling block for the company. I feel they did not understand the requirements for the loan at all.
My husband's application was rejected without an explanation, apparently Plenti were not required to supply a reason.
I applied and my application was eventually approved, only after experiencing the same issues re Centrelink income statements. My husband and I have more or less the same income and expenditure.

March 20, 2026
Unprompted review
Plenti logo

Reply from Plenti

Hi Anna,

Thank you for sharing your experience. I’m very sorry for the confusion and frustration you and your husband faced during the application process. I understand how challenging it must have been to navigate requests for documentation that weren’t applicable to your situation.

We aim to make our loan process as clear and straightforward as possible, and I appreciate you highlighting where we fell short. Your feedback will help us improve how we communicate requirements for our customers and ensure our team better understands these cases in the future.

If you or your husband would like to get in touch with us, please feel free to contact our team at contact@plenti.com.au or call us on 1300 768 710.

Thank you again for your feedback and for giving us the opportunity to improve.

Kind regards,
Bea
Customer Support Team Lead

Rated 5 out of 5 stars

Impressive Experience.

This is the first time we heard of Plenti and we have been very impressed. Over the years we have used a variety of lenders for various reasons but Plenti was the smoothest, best at keeping us informed as to how our application was going and very fast and efficient at implementing all the requirements for us with full and clear information. BUT the gold medal goes to the whole team for guiding us through the internet, tech, computer minefield of applications that were necessary requirements. We are, kind of, IT illiterate and appreciated the kind, patient and clear instructions that were given to us throughout the whole process of Plico and Plenti paperwork (Or, I guess you call it paperless applications.) Thank you all once again for your patient understanding and we hope the rest of our experience goes as smoothly. Kind Regards, Kay and Terry Smith

March 20, 2026
Unprompted review

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