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Plenti Reviews 

2,345
•
TrustScore 4.5 out of 5

4.6

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people appreciate the streamlined user experience and the quick response times, often leading to same-day approvals and settlements. The customer service is frequently described as exceptional, with staff being helpful, knowledgeable, and supportive. However, some customers also noted issues with the application process, finding it difficult to understand specific requirements or experiencing delays in resolving complaints. A few other people also felt that the company's technology was clunky and inflexible, and some were dissatisfied with the lack of clear reasons for loan rejections.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency and ease of use. Customers... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the application process as... See more

Response time

Customers consistently note positive experiences with response times, praising the quick turnaround and fast... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, efficient, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shirley, JUST WOW! You do as you say. At 56yo I have NEVER experience such professionalism & no manipulation! JUST WOW. WE ARE FOREVER YOURS! Give that beautiful lady a pay rise 🙏 Sooo easy. 1... See more

Rated 5 out of 5 stars

As a broker who writes loans across a dozen different lenders, I spread my business wide to get the best deals for clients. Plenti's just one in the mix—solid rates and quick approvals, nothing ground... See more

Rated 5 out of 5 stars

One of my recent brokers Joesph based in SA recently completed his first Plenti consumer deal. With the support Bridie his BDM he was able to have the deal submitted, approved and drawn down in the sa... See more

Rated 5 out of 5 stars

Plenti certainly offers an excellent service when you require a fast loan approval. The process was easy and met our lending criteria. We had our loan approved, beit a small one, within 2 hrs. Amazi... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Institution
  3. Investment Company

Written by the company

When it comes to your big ideas, there's never been a better time than now to make it happen. That's where we come in. Plenti is building a faster, fairer approach to lending — one that helps you get where you want to be sooner.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,345)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

So easy

I found the application process to be quick and simple and the comms were useful and easy to follow

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Expert lending

This is my second experience in the past 3 years and this business is so well set up, efficient and easy to deal with. It is simply impressive

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have dealt with plenti on 2 occasions…

I have dealt with plenti on 2 occasions and they have always been amazing. Very very easy application and a very simple application process. They keep you updated the whole time and funds received very fast. Great company to deal with and will definitely deal with plenti again.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Applied for the Solar interest free…DECLINED no reason.

Applied for the Solar interest free loan. I have no debts, A house with a tiny mortgage on it, a second income earner and they declined me for a 10k finance. I rang up twice asking why. Both staff members (different people) gave me the EXACT same replies, word for word on the lines of we can't tell you why it got declined. They requested a "Rental Statement" from me even though I'm not renting. I can't give a form for something I don't rent.

While all of this is going on, my dad who earns the same money as me who is 30 years older got approved. At this point I don't trust them at all. The customer service is terrible. If they reply to this, I'm sure it will be the same copy + paste template they send to everyone else who has complained. 1/5

February 25, 2026
Unprompted review
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Reply from Plenti

Hi Steve,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this process has been, particularly when you felt your circumstances supported the application.

While we’re unable to disclose the specific reasons for a decline, our assessments consider a range of factors to determine whether the loan is suitable based on your current circumstances and the purpose of the funds. This includes reviewing employment details, income and expenses, financial commitments, bank statements, and information from credit reporting bodies. We also rely on credit file information provided by our bureau partners, Equifax and Illion. If you’d like further insight into your credit file, you may wish to contact them directly.

It’s never our intention to come across as scripted or dismissive — our team provides consistent responses to ensure we remain compliant and protect customer privacy.

Regarding the request for a rental statement, this can sometimes be triggered by how residency or living expense details are recorded during the application. If you’re not renting, we understand how that request would have been confusing, and we apologise for that oversight.

We also appreciate that comparisons to another applicant, even a family member, can raise questions. Please note that each application is assessed individually based on the full financial profile at the time of submission.

Thank you again for taking the time to share your feedback, it genuinely helps us review and improve our processes and customer experience.

Kind regards,
Bea
Customer Support Team Lead

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