PleoReviews 

Payment structure for the receiver is poor. Friday evening email to read funds have been released and can take upto 3 days? guessing that's bussiness days so overall I have to wait 11 days for my bussiness expenses.

I'm pleased to say that Pleo support always go above and beyond to sort out any queries or issues we have. It's just such an easy platform. It's lovely for us as a business to work with them.

I received fantastic assistance from Preethi and Jozef, handling my issue with top class service. Quick response times and they made sure to always follow up and ensure that I knew exactly what was going on with my case, step by step, until my case was fully resolved. Gold stars!

We use Pleo for our company cards and recently built an integration on top of
the API. When we ran into an access issue, the support team (special thanks to
Niels) was patient, responsive and stuck with us until everything worked
end-to-end. Clear answers, real hands-on help, no runaround. The product itself
makes expense and receipt handling genuinely easy. Highly recommend.

Pleo has stopped supporting customers. They will wait hours before replying to support cases and sometimes they don't rely at all.

We have been using Pleo corporate cards for our business, and recently experienced an unauthorised debit on one of our cards.
I would like to commend the Pleo Fraud Support team for their outstanding service. Jozef (Fraud Support Lead) and Preethi (Fraud Support Specialist) handled the case professionally, kept us informed throughout, and acted promptly to investigate the issue.
Thanks to their support, the unauthorised transaction was successfully reviewed and the refund was processed quickly. The communication was clear, efficient, and reassuring, which made the whole process smooth from our side.
It is very reassuring to know that Pleo has a strong and responsive fraud team in place.
Thank you again to Jozef and Preethi for your excellent support.
Sampaio Marques
GCC Exchange UK Limited

My matter was handled in a very efficient and professional way, Preethi and Jozef was great!

Jozef and Don quickly and professionally dealt with an important issue on our account.

Have been a customer a while. decided to turn on "fetch" or the forward receipt input. My goodness how can receipt matching be THIS bad in the world of AI. It doesn't match anything correctly. Literally 120 USD vercel bills being matched to 20 USD openAI bills on different dates. Receipts going in the wrong places. Its truly horrible. Support chat is all in India and uses copy and paste answers. Am now looking for an alternative. I feel like this used to be a good product once upon a time but whoever is running it now should be fired.

I had a fraud concern so I asked pleo to freeze the account and card. They did so, but it's take a month now to regain access to a new card and activate it for payments. They have been extremely slow to respond, despite several emails requesting support as payments for my company are now overdue and I risk losing access to my business' infrastructure. There has been limited communication and no understanding from their side about the importance of functionality of the card.

Very terrible customer service.

Horrible support, SMS has been down for days, we cannot use our credit cards and we cannot login to pleo.io and we cannot contact support - because everything is based on SMS. Incredible

Unauthorized transaction. Lightning-fast help from Pleo. You're not left alone. Special thanks to Jozef and Preethi. Perfect customer service.

Absolutely horrible support. It is non-existent, and if the platform worked well, it would have been fine, but the platform has so many issues, so many times where you need to get in touch with support, but you can't.

Jozef & Preethi were very helpful investigating an issue for us.

Jozef and Preethi were really helpful and resolved everything fast and with clear communication. Great customer service!

We had a fraud situation and the Pleo team handled it professionally, was wonderfully in proactively following up with the case, and quick to respond. Jozef and Preethi really came through for us and led us through each step of the process. It was effortless thanks to them.

Great help, patience and persistance in persuing the issue in the sense of me as client! Thank you!

Drives me absolutely crazy on the daily. Customer service takes absolutely forever to talk to someone and extremely unintuitive software. Please get in touch with me I'm still trying to resolve my issue.

Pleo is a fantastic, modern, and intuitive tool that simplifies processes and makes them easy for anyone to follow—no finance expertise required. Pleo support team has always been helpful. José specifically has consistently supported us by swiftly resolving issues, particularly those related to supplier payment verification.

We had a problem with unauthorized debits from our Pleo account. Jozef from Pleo provided prompt support in resolving the issue, allowing us to do so very quickly.