plexusfreight.com Reviews 

118
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are described as professional, efficient, and always willing to assist with any needs. Many reviewers highlight the exceptional communication and speedy responses, making the entire process feel stress-free, clear, and well-managed from start to finish. People frequently note the reliable and fast delivery service, with shipments consistently arriving on time or even earlier than expected, often exceeding initial expectations. There is a strong consensus among customers regarding these positive aspects, with no recurring themes of dissatisfaction or significant issues reported across multiple reviews.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their efficiency, helpfulness, and... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient and swift delivery of goods.... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as efficient, helpful,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Georgia, Glen and the team have given us complete confidence sine our first shipment with them. They provide an excellent service and standards never drop. Georgia keeps in touch and nothing is too mu... See more

Rated 5 out of 5 stars

Plexus Freight offer a wonderful service - speedy and competitive quotations, and excellent communication. We have used them for years now to import from Germany to UK, and they have never let us dow... See more

Rated 5 out of 5 stars

Absolutely amazingly efficient! Emma was so quick getting back to me and made the whole (daunting) process unbelievably easy. We were kept updated throughout and the shipment even arrived a few days... See more

Rated 5 out of 5 stars

The service provided by Plexus was outstanding. Clear communication from my first point of contact and updates throughout the whole shipment. Price was very competitive for the transit time achieved!... See more


Company details

  1. Freight Forwarding Service
  2. Logistics Service

Written by the company

Plexus Freight provides Worldwide freight solutions using road, air & sea. For over 25 years we have been working closely with our clients to provide industry-leading freight and logistical services from our Bristol base. Our business revolves around four basic ways of working, setting us apart from the rest. QUICK RESPONSE, EFFICIENT, EXPERIENCE & ACCOUNTABILITY. Our dedicated team of logistical professionals work around the clock, assisting clients with imports, exports and cross-trade movements. We’re the UK freight forwarding company you can trust. We offer first-class door-to-door shipping solutions that make us integral to our customer’s supply chains.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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4.9

All reviews

(118)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quick service at a very good cost

Used Plexus for a last minute import from Italy. The communication was great and very speedy. Even as a first time customer got all the details sorted very quickly so the collection could be booked asap. They were able to collect earlier than expected and the transit time was very good, all for a low cost. Super friendly team to deal with and will 100% use again in the near future.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Communication was clear, quick, and professional throughout the entire process. The pickup went smoothly, and delivery was fast and exactly as promised. A reliable partner for any business transport needs — highly recommended!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

This was my first time importing goods…

This was my first time importing goods from Europe. Emma was superb, helped me every step of the way. Very knowledgeable, quick to reply to any questions and even managed to get the goods to me 3 days sooner than expected. Can’t fault this firm. If you want a find a reliable trusted transport firm look no further. Can’t recommend enough.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent comms

Excellent comms, prompt delivery and got me out of a hole when another delivery company let me down. Will use again for sure. Thanks

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted transport company

Excellent service from this family-run business. They arranged everything for my delivery from Poland to England and made the whole process smooth and stress-free. Very professional and reliable — highly recommended!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently Performing

Georgia, Glen and the team have given us complete confidence sine our first shipment with them. They provide an excellent service and standards never drop. Georgia keeps in touch and nothing is too much trouble, but above all for us they are consistent in their performance, so you never have to worry about where the goods are. It's a good feeling knowing that Plexus are taking care of our shipments like we would ourselves. 5 Stars all the way.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Plexus Freight Fabulous

Plexus Freight – and especially Emma – were absolutely fantastic! Nothing was too much trouble for them when handling the import of a large generator from the Netherlands. Their communication was excellent from start to finish, everything was handled with complete professionalism, and they made what could have been a stressful process feel easy. I wouldn’t hesitate to recommend them – they are worth every one of the five stars!

August 11, 2025
Rated 5 out of 5 stars

Great Service

This was the first time we used Plexus Freight and they did not disappoint. Speed of service, hassle free and communication excellent. Just what you want from a freight company. I will certainly be using them again.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, on time and as promised delivery with a flexible positive attitude, very happy with the whole process from Emma, Glenn and the team.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

If we could give more stars we would!

If we could give more stars, we would!!

Glen and the gang were super helpful from start to finish, updates on every movement. The process was super easy and friendly, so for those who are dealing with a large shipments, they make it very stress free and transparent. Great value too!!

Great communication with our suppliers and ourselves throughout.
We will definitely use their service many times in the future, thanks again.

Amanda
Avalon Guitars

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

One word, brilliant.

One word, brilliant.
I have had big issues with shipping from Netherlands to UK. I spoke with a lovely person called Emma and it was as good as done. Just over a week, and cheaper.
Emma Briggs, you are a star.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Plexus have completely revolutionised…

Plexus have completely revolutionised our overseas shipping process. From start to finish, everything has become smoother, more efficient, and far less stressful. Our dedicated account manager, Emma, where do I even begin? She’s nothing short of brilliant. Always helpful, incredibly responsive, and genuinely invested in our success, Emma goes above and beyond to ensure everything runs perfectly. It’s rare to find someone who truly cares about your business as if it were their own, but that’s exactly what you get with her.

I honestly can’t recommend Plexus highly enough. I’ll rave about them to anyone involved in importing goods across Europe they are simply the best in the business. Our shipments arrive early, and with tracking every step of the way. And to top it all off, their pricing is unbeatable. Exceptional service, outstanding people, and real value for money, what more could you want?!!

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

We used Plexus to import a couple of loads from Spain. Price was competitive and service was excellent. Both loads were handled by Elias from quote to delivery. He offered regular updates and responded promptly to any emails I sent. Very pleased we used them.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great comms and price

Elias at plexus was great in arranging the shipment form the UK to Germany. Very easy to deal with and tracked the progress the entire journey. The price was also excellent. We will be using Plexus again in the future.

May 8, 2025
Unprompted review

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