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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and friendliness of the staff. Many people appreciate the personalized approach, with dedicated account managers and prompt responses to inquiries. The service is frequently described as outstanding, with consumers noting the efficiency and ease of their overall experience, particularly regarding deposits and withdrawals. Reviewers are also impressed with the quick response times and the smooth user experience. However, some customers also noted issues with payments, specifically regarding the use of cryptocurrency for deposits and withdrawals, citing high fees and inconvenience. A few other people also reported issues with account closures and difficulties in withdrawing funds, along with concerns about the clarity of the reasons provided.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and responsiveness. Many... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers praise the quick deposits and withdrawals,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the company as a reliable and... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently report quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Plexytrade has been my best broker honestly. I didn't know they weren't regulated (didn't do my proper research), but they're for sure professionals. I've yet to have a problem with them. I think they... See more

Rated 5 out of 5 stars

I have been using Plexytrade for several months now and have found transactions quick and fairly easy. the support team are very helpful and friendly. I did incorrectly transfer some funds into m... See more

Rated 5 out of 5 stars

I’ve been with Plexytrade since launch and they’ve been flawless. Out of every broker I’ve used, they’re by far the best. Their support is top notch as they call you directly to make sure... See more

Rated 5 out of 5 stars

I have been with PlexyTrade for almost a year now-and the one on one customer service is amazing. Today, I got an overseas phone call response to an issue that I was having with my trade account. Alid... See more


Company details

  1. Financial Institution

Written by the company

Plexytrade delivers an exceptional trading environment designed to meet the diverse needs of every trader. We offer various account types tailored specifically to your trading style, complemented by leverage up to 1:2000, ensuring maximum flexibility and efficiency. Our traders benefit from extremely tight spreads, competitive commission rates, and several commission-free instruments, enhancing their trading profitability significantly. To further empower our traders' trading potential, we provide numerous bonuses and a unique 7-day swap-free trading option. For a seamless trading experience, our cutting-edge VPS services ensure optimal performance and reliability. New and experienced traders alike can leverage our managed PAMM accounts, allowing them to enjoy effortless profitability without extensive trading knowledge. Additionally, we equip our traders with comprehensive free plugins and valuable informational tools, enabling informed, strategic trading decisions. At Plexytrade, our traders are backed by unparalleled customer support available 24/5, with dedicated personal account managers providing specialized care and attention, ensuring the best customer experience in the industry.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

85 reviews

5-star
4-star
3-star
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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Plexytrade is the best

I've delt with other brokers in the past and Plexytrade by far is the best I've ever delt with. They return calls right away and really take care of you. Atlas Barone is always great to work with. I've recommended Plexytrade to several others and they love them also.

September 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Plexytrade is the best broke in the business for several reasons.

Plexytrade is the best in my option for a forex broker. I have been involved with trading forex for 8 years. This broker is beyond amazing. They have 24 hr live customer service / live techs that are ready to help within minutes unlike other brokers in the world. I was introduced to Plexytrade from elite traders around the world. My experience since starting has been very positive because they take care of all their customers at anytime of the day no matter the size of the investment acct. If you are looking for a broker with a proven trac record- you dont have to look anymore. I give Plexytrade a grade of 110%. Payouts are never a problem and the customer service is outstanding

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Plexytrade has the absolute best customer service I have ever seen for a trading platform!

Plexytrade has the absolute best customer support I have ever used for a trading platform. I was able to reacy someone through che chat within 30 seconds. I needed assistance with a deposit and they walked me through the process step by step, and Altlas, the rep, even did a zoom call with me. The platform itself has worked very well for daytrading with easy deposit and with draw process. They even called me back after the deposit hit to let me know. Wow! Well done!

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

On the 5th of June 2025

On the 5th of June 2025, I made a withdrawal from my plexy power account, the withdrawal didn't come when I asked their support team,they said there withdrawal takes 1_2 working days I was patiently waiting not until I got a mail from them that the confisticating my profit that I used a wallet that has been Flagged to make withdrawal, then I asked the support of they have evidence of this they said they can't give the evidence to Mr that's it personal....and up till this date they've not paid my money this broker is not legit

June 5, 2025
Unprompted review
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Reply from Plexytrade

Dear Violet,

PlexyPower trading account doubles your investment, providing increased buying power and breathing space in cases of drawdowns.

As these benefits are provided with company funds, the promotion is limited to only 1 PlexyPower account per user. Moreover, as these benefits are sought after, the promotion has become quite popular. Unfortunately, we had and still have many cases where individuals try to abuse it.

Therefore, each time a PlexyPower bonus is being removed before a withdrawal, the trades, the trading style of the user, and wallet activity are checked. This includes IP checks with other traders, prop-hedging, arbitrage, cryptocurrency wallet activity, and several more.

Your trading account and profile were linked to 10 other accounts by IP, violating the 1 account per user limit. Therefore, any profits generated were removed, your initial investment refunded, and your account closed. You may find the relevant clause below:

4.3. In the event that the Company suspects or determines, at its sole discretion, that a client has engaged in any form of abuse of the Trading Bonus program— including but not limited to hedging positions internally or externally (whether through accounts held by the client or via coordinated activity with other accounts under the same or different client ownership), or has otherwise acted in bad faith with the primary purpose of exploiting the Trading Bonus—the Company reserves the absolute right to immediately revoke the Trading Bonus and any profits derived therefrom, without prior notice, consent, or recourse. Furthermore, the Company may take any additional measures it deems necessary, including but not limited to the restriction or termination of the client’s trading privileges."

Rated 5 out of 5 stars

Atlas made PlexyTrade Senior Friendly!

Atlas capably and patiently walked me through what was for me a challenge to transfer my funds from dollars to USDC via coinbase to PlexyTrade. He was patient and very helpful. He knowledgeably guided me through the vagaries of various security delays, cancelled transactions because of those delays, and platform requirements to ultimately fund my PAMM account. Atlas is a real asset to PlexyTrade. He made the platform senior friendly despite the complexities of the transactions. Thank you, Atlas!

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

I have been using Plexytrade for…approximately 5 months

I have been using Plexytrade for several months now and have found transactions quick and fairly easy.
the support team are very helpful and friendly.
I did incorrectly transfer some funds into my plexytrade account and funds were missing. However the team managed to retrieve the funds and have them back in my account in under 24 hours.
very grateful for the teams quick friendly and efficient efforts so far.

Thank you

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Reliability with Plexy Trade!

I've been a loyal client, first with LQDFX and now with Plexy Trade, and I can confidently say my experience has been consistently outstanding. I've never encountered a single issue since joining them.

Their customer service is truly on point – responsive, helpful, and always professional. Furthermore, their back office team deserves high praise for their diligence in processing both my deposits and withdrawals seamlessly and without any hitches whatsoever.

I'm genuinely glad to be in business with Plexy Trade. Their commitment to excellent service is clear, and I sincerely hope they continue to provide such reliable and efficient support for many years to come!

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Be ware of this company it is fake

Beware of this company. They do not respond to my messages, whether direct support or emails, because they seized my profits. I deposited $600 and made $1,376 in profits through many trades, some losing and some winning, without a target or stop loss. However, when I requested a withdrawal, I received a very strange message from them stating that my profits were seized and that I was only withdrawing my deposit. I violated the conditions, and there was no clause in the conditions regarding entering a specific number or size of lots, or trading on a single pair or currency, or working with a target or a stop loss, because I do scalping and high lot sizes. Yesterday, I happened to sell gold in a deal from which I obtained $928. ​​Unfortunately, this company seized my money, which I worked hard to achieve. This is contrary to the reviews I read about this company, but they are fake. This was on review sites such as Wiki and Trust Pilot. However, it became clear to me that the company is fake. I warn my friends and everyone from this company, with all the pictures and evidence of all the deposits and trades, and the messages that The company sent it. Send me a private message and I will send you all the evidence and proof.

June 16, 2025
Unprompted review
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Reply from Plexytrade

Dear Ismail,

The company has already provided you with several reasons for your account closure, in detail, disproving the statement that the company is not responding to your messages.

You deposited $600 to utilize the PlexyPower trading account, which doubles your investment, essentially providing you with double the buying power, and protecting you against any drawdowns that would cause a stop-out without it.

While we provide our clients with such benefits, we also realize that this opens the company to abuse by ill-intended individuals who are trying to create some quick and easy profits. These abuses usually include:
- Hedging (internal or external), which is disallowed with the bonus account,
- Going into large and risky positions with the increased buying power, and/or,
- A single entity organizing a group of individuals to create several bonus accounts to benefit from the bonus several times. This one is particularly dangerous, as this essentially removes any bonus amount limitations that are set on the account. In this case, the limit is $1,000 and 1 bonus account per person.

Therefore, each time a PlexyPower bonus is being removed before a withdrawal, the trades, the trading style of the user, and wallet activity are checked. This includes IP checks with other traders, prop-hedging, arbitrage, cryptocurrency wallet activity, and several more.

During this routine check, it was found that you are misusing the added buying power by taking extreme positions in relation to the amount of funds, and that you are part of a bigger entity abusing the bonus, discovered by following your cryptocurrency wallet's transaction trails.

As a result, your profits were removed, and your initial investment has been returned to your wallet, which is already withdrawn. Then, your account was closed based on our PlexyPower Bonus Terms and Conditions:

“In the event that the Company suspects or determines, at its sole discretion, that a client has engaged in any form of abuse of the Trading Bonus program—including but not limited to hedging positions internally or externally, or has otherwise acted in bad faith with the primary purpose of exploiting the Trading Bonus—the Company reserves the absolute right to immediately revoke the Trading Bonus and any profits derived therefrom, without prior notice, consent, or recourse.”

Plexytrade has decades of experience in the industry, serves 30,000+ traders, and processes several million weekly. The company will not allow this benefit for our traders to be abused by bad actors; no amount of negative reviews, or threats via email, which you have done, will help bend the company to the abuser's will.

Rated 1 out of 5 stars

$33000 profits deleted after 4 months of trading

I traded with PlexyTrade for several months and initially had no issues—until I requested a WITHDRAWAL.

1h before the 48h to pass (their maximum time of processing withdrawals), they flagged my account for “suspicious trading” and cancelled all my profits. They accused me of “arbitrage” and “market abuse,” yet offered no concrete evidence of any wrong doing, just claiming their LP decided to remove my profits, after 4 months of trading, knowing that a legit LP settles all the trades of their clients in t+3 days, not in 4 months, so they should have known after the first 3 days if my trades were settled or not by the LP, meaning if I would be paid my profits or not. But this with the LP is a total b.....t, as it doesn't exist an external LP, Plexy being the market maker. They hoped I will finally lose all my money.

Also I had been placing trades via the MT5 mobile app, making over 10k of those profits like this, so claims of high-frequency or latency exploitation seem unreasonable and totally false.

Their own Terms & Conditions (Sections 12 and 18) suggest that if they suspected abuse, they should have acted promptly, not wait for my withdrawal request to void months of legitimate profits. Moreover, Section 29 states that terminating an account does not affect trades already made—yet they erased my entire profit history.

I have asked PlexyTrade for specific proof (trade IDs, execution logs, timestamps) but have received no detailed explanation. This timing and lack of transparency raise serious doubts about their fairness and reliability.

If you’re considering PlexyTrade, be cautious—my experience shows they may arbitrarily block withdrawals and void profits without proper justification, even profits placed from a mobile device, which is totally against common sense.

April 7, 2025
Unprompted review
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Reply from Plexytrade

Dear Dragos,

Unfortunately, this is not the first time we have encountered this situation, and we are now very familiar with the software and strategies involved. While we regret the delay in flagging your account, the facts remain clear that price inefficiencies were abused.

Moreover, it's important to note that the price inefficiencies arose following the integration of an additional, new liquidity provider in January, which we are actively addressing with the concerned LP.

Our investigation confirmed that the majority of your trades were placed using a client terminal connected through a VPS strategically located near our trading servers. This setup allowed you to exploit latency arbitrage opportunities and price discrepancies. This practice does not necessarily involve rapidly opening and closing trades; rather, your software detected pricing inefficiencies, executed trades instantly to lock in guaranteed profits, and maintained positions strategically to avoid suspicion.

We also acknowledge that your recent mobile trades starting from March 19th did not pose any concerns, as these trades appeared legitimate. However, prior to that date, nearly all of your account's activity—representing approximately 97% of your trades—was indicative of latency arbitrage practices, clearly violating our terms.

Additionally, we've become aware of similar arbitrage strategies previously employed by certain groups using the same methods and VPS locations at other brokerages.

While we regret not identifying and stopping this activity sooner, our position remains unchanged. The evidence clearly demonstrates prohibited trading practices.

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Rated 5 out of 5 stars

Plexytrade is 1st Class

This is my first TrustPilot review - motivated solely by my amazement at how outstanding of a broker Plexytrade has proven to be. I've been with them for over 4 months (since early November 2024) and have had an incredible experience: industry-leading trading conditions on their VIP account (spreads near 0 and only $2/lot commission round trip); fast and seamless deposits AND withdrawals (~24 hours when moving out 5-figure sums, multiple times, including $20k+ most recently); responsive customer support whenever minor issues have arisen; and a highly personalized experience with the consistent assistance and efforts of Kell Gadler. I'm far from the most experienced or skilled forex trader (w/the P&L to prove it), having only started trading forex in Q4 of 2024, but can safely give Plexytrade top marks across every category relevant to the overall trader's experience.

MOST IMPORTANTLY: Plexytrade honors their word - from their claims about trading conditions, to their claims about deposits and withdrawals, to their claims about bonus and general trading terms & conditions... Precisely what I was hoping for as an attorney mindful of the risk involved when trusting an offshore broker... This unfortunately has not been my experience when testing certain other offshore brokers who have opted to use their lack of regulatory oversight to abuse their traders' inferior bargaining position (hello, Hankotrade) by changing their terms without notice (to their advantage, of course) and failing to honor their word. As a US-based trader, I've at times felt stuck with high spread + low leverage CFTC-regulated options, and even my quite positive experiences at Oanda and TastyFx (the best I've found on the US-regulated front) were not on par with my experience trading with Plexytrade.

Plexytrade = Trustworthy + Competitive + Trader-oriented

March 20, 2025
Rated 1 out of 5 stars

SCAM!! I recently invested a thousand

I recently invested a thousand dollars into plexitrade and attempted to withdraw my funds via the bitcoin method, after several days I noticed that I never got confirmation on my withdrawal, after contacting them I was told I put the wrong address in (Which I checked SEVERAL times before going through with it) and saw to where the money was sent to another address and was withdrew before I even called them. Don’t let these people scam you!!!

February 17, 2025
Unprompted review
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Reply from Plexytrade

Dear David,

Our Back Office Department checked your inquiry when you first contacted them and then informed you regarding the situation.

Upon your review, your withdrawal (ID 294404) was checked again today (27/2/2025).

When requesting a withdrawal, clients enter the desired wallet address for the withdrawal during the request, and the system takes care of the rest.

Please be informed that this wallet address cannot be changed on our end, neither by the Back Office Department, nor anyone else in the company.

Therefore, the only logical conclusion is that the wrong wallet address was entered into the relevant field while requesting the withdrawal. While the frustration of losing funds is understandable, calling the Company a scam is not appreciated.

We hope that you take the necessary actions to prevent such mistakes moving forward.

Rated 4 out of 5 stars

They're alright so far

My experience with Plexy Trade has been similar to that of other brokers offering 500:1 leverage, but without the excessive commissions. While spreads do increase with volume, I haven't noticed anything out of the ordinary. I've successfully withdrawn $600 and haven't encountered any issues. However, I am concerned that a friend was unable to create an account, and I couldn't even set up a demo account. This raises red flags, suggesting that they may be limiting the number of trading accounts on their servers. I'm also trying to add funds to my demo account and unfortunately I have to email them to do a simple task I should be able to do. I sent an email and after 3 days they still haven't added the funds and pretty much said the same thing twic, "Kindly note that your request is currently being reviewed. We will update you as soon as the changes have been applied." and, "Please be advised that your query is currently being processed. You will be promptly notified with an update once the process is completed."
Customer service obviously doesn't care..

February 10, 2025
Unprompted review
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Reply from Plexytrade

Dear Client,

Thank you for the constructive review.

TradeLocker charges the company per trading account and therefore, we try to provide the trading accounts as needed to avoid sacrificing cost-effectiveness.

We will take the necessary steps to shorten the time for demo top-ups as soon as possible. I can provide further information if you provide us with any details of your account by editing your review or reaching out to us directly via as@plexytrade.com.

Rated 5 out of 5 stars

Overall experience of PlexyTrade

I've had such a great experience with plexyTrade broker so far. Customer service has been amazing to respond and genuinely helpful with any questions i've had. Its clear they really care about making sure their client’s are happy. They have a great Variety of products to trade which i love, and their spreads and fees are some of the lowest i've found. Withdrawal takes 48 hours maximum. Overall i'm feeling good to keep working with them.

January 24, 2025
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Rated 5 out of 5 stars

Technically inept, but willing to learn

I became more comfortable with the account manager's expertise as the technical dialog had me confused. The patience and confidence relayed by the technician helped build a greater level of confidence. I am very grateful.

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Verification still on pending

The site is still on verification pending then they have asked me for documents for the second time leaving me to think that they maybe stealing my data asking for to many verification documents. And another thing site keeps on logging me out every time.

September 27, 2024
Unprompted review
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Reply from Plexytrade

Dear David,

Thank you for your review.

Our Compliance Department has a curated list of documents that are most likely to be found in any country, as we serve clients globally. The document you provided was a PIN Certificate which is not in that list. Therefore, the document was rejected and you were sent an email requesting new documents that exist within the mentioned list.

You may also find guidance on these documents via your Plexy Portal > Plexy Profile > Guidance Documents.

If you require additional assistance, you can send an email to backoffice@plexytrade.com, or if you wish to receive voice assistance, you can email as@plexytrade.com.

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Rated 5 out of 5 stars

Great experience

Plexy Trade provides an exceptional customer service to clients. I used Hugo’s Way a while back, if I knew about plexy trade back then, I would have switched a long time ago. They actually call you from time to time to see if you have any questions or how best they can improve their services. The website is beautifully designed, easy and friendly to navigate through and use. Gold Raw accounts are my favorites, low commissions and no swap fees. 👌

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

PLEXYTRADE

With a limited number of brokers servicing U.S. customers, it is crucial to find a suitable broker. They have consistently provided exceptional service to my account, as well as to my friends and family. My agent has been honest and transparent with me. I express my gratitude to Kell Gadler.

February 14, 2024
Rated 5 out of 5 stars

Happy with plexytrade

I was with the company, i dont remember the name anymore before plexytrade. Also had the same good experience. Deposits are instant, and withdrawals are quick every single time. Good firm.

August 9, 2024
Unprompted review

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