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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and friendliness of the staff. Many people appreciate the personalized approach, with dedicated account managers and prompt responses to inquiries. The service is frequently described as outstanding, with consumers noting the efficiency and ease of their overall experience, particularly regarding deposits and withdrawals. Reviewers are also impressed with the quick response times and the smooth user experience. However, some customers also noted issues with payments, specifically regarding the use of cryptocurrency for deposits and withdrawals, citing high fees and inconvenience. A few other people also reported issues with account closures and difficulties in withdrawing funds, along with concerns about the clarity of the reasons provided.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and responsiveness. Many... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers praise the quick deposits and withdrawals,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the company as a reliable and... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently report quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Plexytrade has been my best broker honestly. I didn't know they weren't regulated (didn't do my proper research), but they're for sure professionals. I've yet to have a problem with them. I think they... See more

Rated 5 out of 5 stars

I have been using Plexytrade for several months now and have found transactions quick and fairly easy. the support team are very helpful and friendly. I did incorrectly transfer some funds into m... See more

Rated 5 out of 5 stars

I’ve been with Plexytrade since launch and they’ve been flawless. Out of every broker I’ve used, they’re by far the best. Their support is top notch as they call you directly to make sure... See more

Rated 5 out of 5 stars

I have been with PlexyTrade for almost a year now-and the one on one customer service is amazing. Today, I got an overseas phone call response to an issue that I was having with my trade account. Alid... See more


Company details

  1. Financial Institution

Written by the company

Plexytrade delivers an exceptional trading environment designed to meet the diverse needs of every trader. We offer various account types tailored specifically to your trading style, complemented by leverage up to 1:2000, ensuring maximum flexibility and efficiency. Our traders benefit from extremely tight spreads, competitive commission rates, and several commission-free instruments, enhancing their trading profitability significantly. To further empower our traders' trading potential, we provide numerous bonuses and a unique 7-day swap-free trading option. For a seamless trading experience, our cutting-edge VPS services ensure optimal performance and reliability. New and experienced traders alike can leverage our managed PAMM accounts, allowing them to enjoy effortless profitability without extensive trading knowledge. Additionally, we equip our traders with comprehensive free plugins and valuable informational tools, enabling informed, strategic trading decisions. At Plexytrade, our traders are backed by unparalleled customer support available 24/5, with dedicated personal account managers providing specialized care and attention, ensuring the best customer experience in the industry.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Platform

Great Platform! No complains so far, I have withdrawn twice, within 24hrs I had the money in my account. Great spread and commission.

August 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Good spreads and execution, great customer service, timely deposit/withdrawals

I have been with Plexytrade for a few months, and before the merger, LQDFX. They have had wonderful spreads for Forex majors and minors, good execution, and, above all, great customer service. My account manager, Sana Ahmed, has been wonderful to work with. She has always ensured I had what I needed to ensure my trading was successful, whether guiding me through the merger or helping me with setting up a corporate account. She has definitely gone above and beyond what I would have expected. Account deposits and withdrawals have been smooth so far and have been very timely. Overall, it has been a great experience.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Broker

Amazing broker,Lowest commission in Raw account in industry with almost zero spread in all major pairs.Faster deposit & withdraw. Highly recommended for big deposit.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Experience

Verification process was quick, account manager contacted me soon enough to discuss the future of the account. Quick replies and friendly staff. My withdrawal was requested, approved and paid out within 1 hour and 30 minutes. I am looking forward for a long term investment into this brokerage. Absolutely recommend!

July 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Plexytrade Broker review

I participated 30 dollar no deposit bonus offer of this broker I made profit of 100 dollar then requested them to transfer profit from bonus account to wallet it took 2 days to transfer balance from ndb account to wallet and then I requested 100 dollar withdrawal I got withdrawal within 1 hour that's great

July 13, 2024
Unprompted review
Rated 1 out of 5 stars

ACCOUNT VERIFICATION

Its been almost 2 weeks since my account verification shows pending I want to be able to trade now!

My username:
216725-Tommy-Figueroa

July 9, 2024
Unprompted review
Plexytrade logo

Reply from Plexytrade

July 11, 2024 update:

Dear Tommy,

Upon inspection of your account by our Compliance Department, it was detected that the Driver's License you uploaded seems to be forged. Please find the reasons below:

- Your signature on the ID is pixellated, which is the greatest sign of inadequate digital forgery.
- Your signature is completely different on your Medical Bill, compared to your Driver's License.
- Your ID picture is low resolution, which was deemed cropped from a different picture and pasted onto the Driver's License.

In light of these findings, we would like to give you the benefit of the doubt and ask that you provide us with another identification document like a National ID or Passport to be checked.

Looking forward to it.

----------------------------

Dear Abdiel,

We could not locate your account using your username on TrustPilot, therefore, we could not confirm the allegation. Please edit your review to include any details related to your account with us, or email us at partners@plexytrade.com with your account details so we can get this checked for you.

Rated 1 out of 5 stars

What a scam broker

What a scam broker , they refuse to withdrawal my profit

July 10, 2024
Unprompted review
Plexytrade logo

Reply from Plexytrade

Dear Mochamad,

Upon your review, your account was checked to confirm your claim that the brokerage is refusing your withdrawal. It was found that the No Deposit Bonus (NDB) account with $30 provided to you was essentially blown. As of the date of this reply, the NDB account stands at $0.51.

Please note that while we understand that the potential $100 to be earned from NDB was important for you. However, trying to bully the company into submission by leaving negative reviews will not change the company's behavior, or the reality of the situation.

Moreover, further inspection of your TrustPilot account has shown that this is not the first time you have resorted to this method and it is relieving to see the other companies have not bent to your will either.

We wish you a good day and more fortunate results in your trades moving into the future.

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Rated 5 out of 5 stars

I got my 100$ profit NDB account

I got my 100$ profit NDB account
My all problem slow broker is really good and best Broker and low spread of all account
If you research a broker so plexy trade is a good broker

July 10, 2024
Unprompted review
Rated 1 out of 5 stars

worse service

worse service. i have requested of no deposit bonus profit since a week. they are just ignoring and says we are working on it, but its a scam.

July 10, 2024
Unprompted review
Plexytrade logo

Reply from Plexytrade

15 July, 2024 Update: Trades inspected, trading methods within terms and conditions. Profits and withdrawal processed on 11th of July, 2024.

Dear Munir,

Please accept our apologies for the delay in processing your request. Due to the overwhelming interest in our No Deposit Bonus promotion, we had to work around the clock to catch up with the workload.

We had a look at your profile upon your review and noticed that your profits were already processed by the time of this reply.

We can also confirm that you were able to initiate a withdrawal which will be processed within 1-2 business days, as this is the standard timeframe for withdrawals with our brokerage.

Have a great rest of your week and if you require assistance in the future, do not hesitate to reach out to us at support@plexytrade.com.

Rated 5 out of 5 stars

Good UI & UX

Good UI & UX, as beginner trader i like plexytrade.
Fast execution, low spread and customer service 24/7.
Recommended

July 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Very poor service didn't approve my…

I have edited my response because plexy trade has approved my account and also the profit withdrawal best broker till now I have seen Thanks plexy trade 💖

July 3, 2024
Unprompted review
Plexytrade logo

Reply from Plexytrade

Dear Raj,

We are happy to inform you that your account is now approved. The delay was due to the overwhelming interest in our NDB promotion and our commitment to fairness. With this in scope, the Compliance Department strictly follows a first come, first served basis with account approvals and does not prioritize any account over the other.

We appreciate your understanding regarding the matter and hope for a smooth journey ahead. Should you require assistance in the future, please do not hesitate to reach out to us at support or partners@plexytrade.com.

Rated 5 out of 5 stars

Plexytrade has changed their spreads

As an update, I would like to point out that my account manager reached out to me. As I have told him, I always appreciate the service provided by them. I am currently monitoring spreads to see if this is still just universal news. Plexy support has offered their help when given examples.

Plexytrade started out well. It still is good in most ways. However, last week they changed their spreads. It is much tougher now for scalping.

June 27, 2024
Unprompted review
Plexytrade logo

Reply from Plexytrade

Dear Jimmie,

Your feedback is appreciated.

We believe that you might be referring to News Announcement times, during which the spreads widen due to the volatility in the market. However, we would be happy if you reached out to us via partners@plexytrade.com, so we can look into your account and trades in more detail to provide you with answers.

Looking forward to hearing from you.

Rated 2 out of 5 stars

Id verification problem

Hello plexy trade, I have uploaded the required doucument in my plexy trade account. It has been 7 days but still my account verification in showing on pending. I can't deposit and withdraw also because of the verification problem. I have also contact the support but they said that they will try to verify my account as soon as possible but it is still showing on pending. Please verify my account.

Plexy trade Username : 212631-Sanju-Bhandari

July 2, 2024
Unprompted review
Plexytrade logo

Reply from Plexytrade

July 5th Update: Account approved.

Dear Sanju,

Thank you for reaching out to us with the matter.

Due to the overwhelming interest in our No Deposit Bonus promotion, we are experiencing a high volume of new registrations. Please understand that while we are doing our best to process account approvals, they are taking time.

We ask for your patience during this time and would like to assure you that these delays will be resolved soon.

Please do not hesitate to contact us whenever you require assistance in the future and we will be more than happy to help.

Rated 5 out of 5 stars

Great broker was using them when they…

Great broker was using them when they were LQDFX. Now plexy trade I have no issues so far withdrawing money that was transferred over from lqdfx. Hopefully they will continue to perform just like LQDFX did because they were great hope it continues.

June 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Personal Experience

I have been trading with PlexyTrade for the last few months as a retail trader in Forex. Instant deposits and withdrawals are smooth, fast, and reliable. I am yet to encounter any issues with it. Their live support is extremely helpful in sorting out any issues I have experienced and is able to resolve them instantly.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience
I have been trading with PlexyTrade for the last few months. The broker provides excellent service, with competitive spreads and favorable trading conditions. This allows me to really excel in my plan. The withdrawals are always smooth, fast, and painless. The live support always tries to solve any issues instantly.

May 31, 2024
Unprompted review

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