They don't pay their contractors. They claim its net 30. Then at 30 days it's "oh we meant 30 business days". Then after 2 months and them fake sending an ach its "we are reviewing your payments" fo... See more
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Snow Plowing and Lawn Mowing On Demand PLOWZ & MOWZ brings on demand snow plowing and lawn mowing to your mobile device. It's fast, easy, efficient, and free to sign up! PLOWZ & MOWZ is now available in over 30 cities across the US. Claim your h...
Contact info
120 Madison Street, 13202, Syracuse, United States
- 1-800-489-8128
- hello@plowz.com
- www.plowzandmowz.com
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Poor Customer Service and lack of communication
I was scheduled for a mowing on 8/26/26. That evening I just happened to notice on the app that my appointment was canceled with no email or text. I called the number and you can't talk to anyone. You get transferred to voice mail but not before having to listen to some annoying singing about the company and they obviously haven't updated the greeting because it indicates that it's winter. In all I left 4 voice mails with no response. I texted and got one response but none after that with an update. I tried Chat for 2 day and it says someone will be with you in 4 minutes, that didn't happen. I did get a response by email that I would be updated but when I asked further questions there was no response. Late on 8/27/26 I got an email that they were trying to reschedule. At this point I just wanted to cancel but you have to be able to get hold of someone to do that. I texted a number that I found and finally got it canceled after 2 day of frustration and lack of communication
Terrible place after seven years being…
Terrible place after seven years being a contractor they never paid out at the end of the year owed thousands. Dont use this dis honest company take advantage of hard-working men and women
I completed work for Plowz & Mowz on…
I completed work for Plowz & Mowz on July 7 and, as of today, I still have not been paid. I’ve contacted them multiple times and keep getting the runaround with excuses and promises that never turn into payment. Contractors shouldn’t have to chase down money they’ve already earned. If you expect to be paid on time for the work you complete, I’d think twice before working with this company. Until they make this right, I can’t recommend them. If there was somewhere to give these people a -35,000 stars I would.
Horrible Experience
This is unequivocally the most incompetent company I've ever worked with. Here's a quick timeline of my experience in securing a reoccurring lawn mow for an investment property I own:
5/7: Order placed for a reoccurring lawn mow every 10 DAYS.
5/12: Initial mow was completed (they up-charge for the first mow calling it a maintenance mow)
5/13-5/29: No mow completed, no communication, and I needed to follow up with them multiple times to get them to mow again.
5/30: Mow was finally completed (well beyond the 10-day window and only because of my follow up efforts to initiate it).
5/30 - 7/2: NO MOW COMPLETED, NO COMMUNICATION FROM PLOWZ AND MOWZ. EVENTUALLY JUST CANCELLING THE SERVICE AFTER 30+ DAYS OF NOT HAVING THE LAWN MOWED.
This was such a horrible experience. There's no phone number to reach anyone. I left several voicemails without any response. The only communication method is with an AI bot on the app, then when you finally get a human, they are useless. This was two months of incessant follow up efforts with no meaningful feedback. "We're continuing to try and secure a provider." That's all I got in return.
I signed up for a 10-day reoccurring mow under the assumption they can provide the service as they outlined. The reality it was two months of dealing with an AI bot and no one who could actually help me or better yet, just tell me you cannot provide the service instead of leading me on for two months.
Last thing, and this really encompasses what this company stands for, they offered me a 20% off the mow once they secure a provider. They were OVERDUE 20 DAYS on they service they said they can do, and that was there response.
This company is terrible and I strongly encourage anyone who is considering their services to look elsewhere. 1 star is doing them a favor.
They used to pay on time
They used to pay on time. Months of waiting and broken promises and still haven’t received payment. Now I have to file in court. Stay away BEWARE
STAY AWAY they take consumer money hope someone shows up and DONT PAY US.
I’ve used the app when I first heard of it 4 years ago it was great they paid out within 48 hours of completion of job. Now it turned into weeks, into months. Then they said 30 business day for payouts, my last job was completed March 16 2026!!! No pay and now they have a AI bot controlling the chats. The 1-800 number below is disconnected and the number I’ve been texting when you call is all automated and doesn’t let you leave voicemail.
At this point, I’m convinced they are just collecting consumers money hoping some poor person picks it up and completes the job and then they’ll never be paid if they owe me money. I’m sure that they owe hundreds of other people money as well. I’m done using the app and if anyone else sees this that’s done work for them email me as I only did plowing for them but id love to see a class action lawsuit against them. 651-300-7315 let’s get these people for scamming the consumer then essentially screwing us over to date from the last big snow fall we had in Minnesota around March 14 they owe me thousands of dollars
They are a scam
They are a scam. They don't pay their service providers. They owe me money.
NO REAL PEOPLE, ALL AI USELESS RESPONSES. DO NOT USE.
5/28/2026, I received a email regarding hauling. I contacted them for an estimate. I never received an estimate and did not talk to anyone regarding what I wanted hauled after numerous emails. They had my credit card on file because I used them last year for snow plowing which was also terrible. They charged me $272.00 after many emails asking what did they haul and photos of what they hauled which they always promise. Of course no photos. You will never talk to a real person, it is all AI. You will never receive a full name always fake first names. You will receive generic emails that do not say anything regarding your complaint. After reading all of their negative reviews on google, I found out they do not pay their vendors either.
They do not pay their contractors
If there was an option for zero stars, that's what I would leave. Do not use this service. They do not pay their contractors. They owe my husband and his business partner thousands of dollars for unpaid plowing jobs that they have completed. Please read the reviews from contractors. You are paying this company and they are keeping the money for the work that these contractors are doing. They are criminals.
If I could I would give them a zero…
If I could I would give them a zero star they do not pay the contractors doing the work then won’t even message back do not work for this company or use them to find you a contractor we need enough of us to file lawsuit
No one showed up
No one showed up, at all. Needed my lawn to be mowed, so I placed an order. The first time I waited a couple days and no one showed up. I canceled because no one did and did it myself. The second time I tried to do it again and no one showed up, I waited a WEEK. The third time I ordered it, sun was shining, no rain in the forecast. I messaged customer service and they replied “your provider is having issues with their vehicle and will get it first thing tomorrow morning” you could of told me that before
Don’t use this company
They DO NOT PAY CONTRACTORS
They DO NOT PAY CONTRACTORS. This is a company operating by robbery. Disgusting behavior. We all need to band together for a class action lawsuit against them. Unbelievable!!!!
The don't perform the requested service…
The don't perform the requested service nor do they respond when messaged or called. They have my money and I cannot get a refund.
Horrible
Horrible. Repeated horrible experiences. You would have thought I learned after the first three times of them not be able to deliver a service. Most recent - I placed an order May 1st for a mow. My job was assigned with one two hours to be completed by May 3rd. It was not completed. I messaged on May 6th. They said they would check on it. Heard nothing. I messaged again on May 8th. They responded that someone will be out May 9th. No one showed up May 9th. They respond to my message on May 10th saying the will reach out for ETA. I shared that I need it done by the 13th because I have family coming in town and outside activities in the yard planned. They responded that they will find someone “ASAP.” I hadn’t heard back. I reached out again May 11th in the afternoon. They said that they see it’s been assigned and they will check ETA the next day. I shared with them my frustration and reminded the due day. After all, it’s already been 11 days and no one follows up until I reach out and the response is simply.. I’ll check. On May 12th when I checked in they said that the partner responded May 11th that they would be there the afternoon of the 12th. I waited until 5pm. No one. I messaged again. Due date is the following day. They messaged that “it looks like the partner lives the job to tomorrow (13th). I said ok but can you confirm they will be here by noon then. They responded back confirming that.
Wellll the 13th came. Again no one. They responded saying they will find someone else. We are on the third reassignment now. They stopped responding to me. I saw it said someone was assigned at about 5pm. I asked for time. No response. At 8pm I told them to cancel.
I ended up using Angie’s list and got a great company that called me directly to talk and was able to do first thing in the morning. They showed up. Did great job.
Never again will I use PLOWZ and MOWZ for anything!!! 100% unreliable. Looks like from the reviews that they don’t pay the guys timely either - so I guess why would anyone care if they didn’t show up to their assignments. Ugh!
They are total scammers
Wow. I thought I was the only contractor that didn't get paid. We should all join together and sue their ass.
I work with many companies that does…
I work with many companies that does the same thing and I get paid in a week with this company. I’ve been waiting to be paid since January 29. It doesn’t make sense. I think we all should get together and sue this company. We should find a lawyer and take this to the Supreme Court because this company is getting money from people customers and they’re not paying their employees for the work that’s being done. It’s a Ponzi scheme. Who’s in with me?
My story is just like every other…
My story is just like every other provider/contractor still haven't gotten paid for work that was done on December 7th 2025 been over 120+ days and counting same old excuse was a great company to work for before use to get paid within 48 hours now it's a joke, I didn't like poaching jobs from them but I will now since I did the work and haven't gotten paid do not use this company i was wondering why this year there was alot of work sitting in the app for days when before the work wouldn't even last 20 seconds everyone getting smarter cause no one in chicago area is getting paid
This company does not pay do not do…
This company does not pay do not do work for them. I completed my first job on 1/25 and haven’t received the $80 they owe me I was told I would probablybe paid much sooner but at the latest it would be the week of 3/16. As of today 3/20, I still haven’t received the money. I just contacted their “customer service” and here’s their response Hi Jennifer, I do apologize that hasn't arrived yet. We can let the team know and have them check this for you - At this time there is a wait due to a high volume of outreach stemming from end of year bookkeeping, tax season, and general provider inquiries. If you don't mind verifying the last 4 of the checking account, it may help speed things up in case they have questions so we can get you an answer faster.
They get paid from the customer immediately But can’t afford to send me $80??? SCAM
I wish I would’ve read the reviews before I signed up.
I have not been paid for services…
I have not been paid for services rendered in January it is now mid March. I’m being given excuses with little to no communication. A 7 day demand has been issued
They don't pay their contractors.
They don't pay their contractors.
They claim its net 30. Then at 30 days it's "oh we meant 30 business days". Then after 2 months and them fake sending an ach its "we are reviewing your payments" for weeks and weeks. Arguing with you and never paying. I'm owed many thousands of $$$. I contact support every day and get told I need to keep waiting so they can review some mystical something before they pay me for work we did in DECEMBER!!!
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