The neighborhood, as is often the case in Lisbon, is very hilly but very quiet despite the three restaurants on the small street. The Familien restaurant is highly recommended: in our opinion, the bes... See more
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Review summary
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The White Doves has been a memorable experience! A beautifully decorated cosy house, in a very well maintained building, had everything I needed, a nice balcony to sit and enjoy the view to a quiet r... See more
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Great location within minutes of all the wonderful sights of Florence, and the train station and market. Busy area yet effective double glazing meant we were not disturbed by noise at all. Accommodati... See more
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We stayed in a delightful one bedroom apartment set in the beautiful grounds of the Villa Rosselmini complete with guest swimming pool. The apartment was scrupulously clean and very authentic in it... See more
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Company details
About Plum Guide
Written by the company
PLUM GUIDE - Curating the world's best rental homes.
Plum Guide is curating a collection of the world’s most remarkable homes – the top 3% in fact – across 3 different price points.
Our expert-led approach to building our collection means that every single home you’ll find on Plum Guide has gone through a meticulous, multi-stage vetting process to ensure quality our guests can trust. Plum Guide is not just a booking platform. It's a benchmark for quality. And in the unruly world of vacation rentals, it's the only mark of quality you'll need. Our in-house MatchMaking experts carefully craft extraordinary stays based on your direct needs to give you a truly unforgettable experience. Our international team of travel experts are always on hand to assist you with your booking. Get in touch today. UK: +44 020 4579 9309 USA: +1 347 580 5432 AUS: +61 3 9917 5269 SP: +34 518 89 93 94 For an effortless booking process, book through our website: www.plumguide.comContact info
London, United Kingdom
- +44 020 4579 9309
- info@plumguide.com
- plumguide.com
4.5
Excellent
4K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
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A perfect location
A perfect location. A wonderful apartment. 100 percent Firenze. Very easy and constructive communication with both Plumguide and Mamo.
January 5, 2026
Unprompted review
Reply from Plum Guide
Hi Jürgen,
Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the apartment and felt the true spirit of Florence during your stay. It’s great to know the location and the communication with both us at Plum Guide and your Host met your expectations. We’d love to welcome you back to Plum Guide again soon!
Rebecca, Customer Care Team
Jürgen's Home: https://www.plumguide.com/homes/1289971/piazza-vista
Great apartment in great location
Great apartment in great location. Well described on Plum Guide, no surprises.
January 3, 2026
Unprompted review
Reply from Plum Guide
Hi Sylvie,
Thank you so much for your lovely review, we're so pleased to hear this. We can't wait to welcome you back in the future.
Very Best,
William
Care Manager
Easy booking and lovely well maintained…
Easy booking and lovely well maintained clean property
January 5, 2026
Unprompted review
Reply from Plum Guide
Hi Charlotte,
Thanks so much for the lovely review! We’re really glad you found the booking easy and enjoyed the property. We hope to welcome you to Plum Guide again soon.
Rebecca, Customer Care Team
Just truly glorious... 5 STAR.. spotlessly clean.
Just truly glorious ...5 STAR!!!! - such a beautiful property, my dream property - wish it was my home!... beautiful stylish interiors - very roomy - gorgeous bedrooms & spotlessly clean - wish all holiday properties were like The Poplar, they should give a lesson to all to show them how it should be done. Superbly positioned to the Village. Plum Guide excellent communication.
Only small downside - so great to have parking, but it is tight - we had mid car & it was very tight - a small car is perfect.
November 14, 2025
Unprompted review
Reply from Plum Guide
Hi there,
Thank you so much for your wonderful feedback - we’re absolutely delighted to hear how much you enjoyed your stay at The Poplar.
It’s fantastic to know that you loved the interiors, the space, and the cleanliness of the property, and that the location worked so well for you.
We look forward to welcoming you back to Plum Guide whenever you’re planning your next getaway!
R's stay: https://www.plumguide.com/homes/59618/the-poplar
Warm regards,
Maddy - Customer Care Team
Great service
Reliable, easy to call when I had an issue with the booking and the Plum team picked up quickly, were friendly and helpful and resolved my problem within a few hours. Can recommend!
December 30, 2025
Unprompted review
Reply from Plum Guide
Hi Victoria,
Thank you so much for your kind words! We’re really glad the team could help quickly and get everything sorted for you. We hope to welcome you back to Plum Guide again in the near future!
Rebecca, Customer Care Team
Victoria's Plum Home: https://www.plumguide.com/homes/1392187/optimistic-place
Great apartment- just as represnted in…
Great apartment- just as represnted in photos. Nice ammenities. Great location- could walk to all of the major sites in Paris.
January 4, 2026
Unprompted review
Reply from Plum Guide
Hi Cathy,
Thank you for your feedback. We’re pleased to hear the apartment met your expectations and that you enjoyed the amenities and central location. We hope to welcome you back to plum Guide again in the future.
Rebecca, Customer Care Team
https://www.plumguide.com/homes/24843/grand-schyler
We had an excellent stay at Sky…
We had an excellent stay at Sky Parlour. This was an authentic Portuguese renovated flat just steps from the Parliament, a very safe neighborhood. We loved how spacious it was for the five of us. The upstairs loft was perfect with a sky light over the bed for stargazing and a separate entrance, not to disturb guests below. Nice renovated bathrooms and very comfortable mattresses and pillows. The location is great with a nice wine bar across the street, local restaurants yards away and the best sangria at Bonjardim, a short walk up the street. Highly recommended this gem of a spot. Hosts were very attentive and quick to respond, when our flight was delayed. Arrived on time to meet us.
December 13, 2025
Unprompted review
Reply from Plum Guide
Hi Kim,
Thank you so much for your wonderful review - we’re truly delighted to hear that you had such an excellent stay at Sky Parlour.
It’s great to know you enjoyed the spacious layout, the loft bedroom, and the little details like the skylight and separate entrance. We’re also pleased that the location and nearby wine bars and restaurants added to your experience.
We look forward to welcoming you back to Plum Guide soon!
Kim's stay: https://www.plumguide.com/homes/17436/the-sky-parlour
All the very best,
Maddy - Customer Care Team
Centrally located and beautiful
The apartment was clean, aesthetic, centrally located and quiet. It had all the amenities that I wanted for our stay and we couldn't have been happier!
September 28, 2025
Unprompted review
Reply from Plum Guide
Hi Joanie,
Thank you so much for your lovely review! We’re so happy to hear you enjoyed the apartment and that it had everything you needed for a comfortable stay. It means a lot to us that you felt happy and at home, and we’d be thrilled to welcome you back to Plum Guide anytime!
Rebecca, Customer Care Team
Joanie's Plum Home: https://www.plumguide.com/homes/20567/gingerbread-cinder
Perfect house for family gatherings
The house and all rooms were so much nicer even than the photos. Everything was set up and ready for us to just unpack and enjoy Christmas - even a tree and decorations already beautifully arranged.
Table laid ready for 16 people - looked amazing. Both kitchens well set up and ready for our large cooking requirement.
December 24, 2025
Unprompted review
Reply from Plum Guide
Hi John,
Thank you for the lovely review! We’re so glad everything was ready for your Christmas celebrations and that you enjoyed the decorations, table setup, and fully equipped kitchens. It sounds like a wonderful holiday, and we’d love to welcome you back to Plum Guide anytime!
Rebecca, Customer Care Team
John's Plum Home: https://www.plumguide.com/homes/46740/starfish-driftwood
Apartment filthy and not as described
We arrived to check in to our booking in Paris, to a completely filthy and disgusting apartment.
There is hair everywhere, in the sheets, in the bathroom, in the kitchen, and it hasn’t been cleaned whatsoever. There are dirty slippers hanging around and filth everywhere. When booking with Plum Guide we expect a certain level of quality, and this is completely unacceptable for what we paid.
There is also an active and loud construction site happening in the building which was not mentioned. We have yet to hear back from Plum Guide at all and the secondary host is refusing cancellation to an inhabitable apartment. We also received scam emails from the secondary host 'Pick A Flat' during the booking process. Would not stay again.
December 26, 2025
Unprompted review
Reply from Plum Guide
Hi Natasha,
We are so sorry to hear about your experience and your disappointment in the service. I understand that members of our team already reached out to help when this was reported and that a resolution was reached.
We did send through another email to you after receiving this review in case we could help to further improve this experience. If you do want to follow up on this please send us a response and we will be happy to continue to work on the case for you.
Very best,
Anna
Care Manager
Top dollar for terrible service and dirty houses
My family and I spent Christmas in London in one of Plum Guides Knightsbridge properties. Based on location and timing, we paid top dollar. The experience we had was anything but, and Plum Guide has been entirely inattentive and unresponsive about the issues.
Issues with the flat included, but aren’t limited to: the ceiling leaking anytime it rained, the front door lock being broken and unusable, various showers not working properly, all of the upholstery and carpets being dirty, stained, and covered in food, various elements in the house (light switches, lamps, paintings, thermostats) being broken, off-kilter, or held together by duct-tape in the case of the master bedroom thermostat, various kitchen doors being off their hinges, the kitchen sink being broken and unable to drain, dirty dishware upon arrival….i could go on but you get the picture.
Since checking in, maintenance has had to come 4 x times. Imagine that! That’s how horrendous the state of the flat is! PlumGuide funnily enough is not responding to my various emails and request for confirmation as to whether the state of this flat (that I have photographic evidence for and have provided to them) is aligned with their statement that they “check every home is spotlessly clean and well-maintained” and whether this is the “benchmark of quality” the provide. They say they’re judgmental and that they independently vet all of the properties, but this stay proves that’s a blatant lie and that you should be very weary when using this company. We won’t be using them again and you should seriously consider using them as well. You will not get anywhere near the experience you pay for. Unless of course you like broken locks, leaking ceilings, and dirty houses in central London - then, this is a company for you!
December 20, 2025
Unprompted review
Reply from Plum Guide
Hi Eloise,
I’m very sorry to hear about the issues you experienced during your stay. I understand the frustration this causes, especially over the holidays.
As you will know, my colleagues are in direct contact with both you and your host to resolve these matters. We remain in talks and committed to assisting you, and we are working to ensure a resolution is reached between you and your host.
Your feedback is taken seriously, and we are focused on making this right.
Very Best,
William
Care Manager
Very clean well equipped beds need replacement
Very clean well equipped, beds need updating
December 20, 2025
Unprompted review
Reply from Plum Guide
Hi Dena,
Thank you for leaving us a review. It's great to hear the home was very clean and well equipped. We look forward to hosting your next trip away!
Very Best,
Sophie
Care Team
An attractive and very spacious flat in a great location
The apartment is large, light and situated in a terrific location. There were two bedrooms with ensuites, plus a further separate toilet.
The beds were comfortable and the kitchen very well stocked with crockery and cutlery, which I appreciate.
Gaining access and departure were both smooth and uncomplicated. Would stay there again!
December 18, 2025
Unprompted review
Reply from Plum Guide
Hi Angela,
Thank you for your great review! We’re really glad you enjoyed the space, comfortable beds, and well-equipped kitchen, and that check-in and check-out were easy. We’d love to welcome you back to Plum Guide again soon!
Rebecca, Customer Care Team
Angela's Plum Home: https://www.plumguide.com/homes/1242640/spiralling-around
Super location for walkability
Great location-close enough to the downtown but quiet (yet there were still restaurants and stores within a few minutes walk). Excellent host with great service.
December 4, 2025
Unprompted review
Reply from Plum Guide
Thanks so much Kim - we're really pleased you had such a nice time.
Very best,
Ashlee Gladman - Head of Quality Services
We loved the unit
We loved the unit. We had a few issues upon arrival that were quickly remedied (the wrong code was given for the keybox, we couldn't figure out how to turn on the heater in the unit or how to use the oven). The issues were resolved quickly. We would definitely book this apartment again based on our experience from our 8 night stay.
December 5, 2025
Unprompted review
Reply from Plum Guide
Hi Debbie,
Thats amazing feedback thank you so much. We will definitely ensure that your host has ironed out those teething issues as a priority for a smoother beginning to your next stay.
Looking forward to working with you again soon.
Very best,
Ashlee Gladman - Head of Quality Services
Debbie's home: https://www.plumguide.com/homes/1252068/rich-mustard
Very efficient and helpful team and the…
Very efficient and helpful team and the guests they referred to us were all great!
December 12, 2025
Unprompted review
Reply from Plum Guide
Hi Lance,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. It was a pleasure supporting you, and we truly appreciate your feedback. If you ever need anything in the future, we're always here to help!
All the very best,
Maddy - Customer Care Team
great team and very fast responsive
Our collaboration with you is precious and is exactly what we are looking for in terms of platform to list our Villas.
December 11, 2025
Unprompted review
Reply from Plum Guide
Hi Emanuela,
Thank you so much for your wonderful review! We’re truly delighted to hear that our collaboration is valuable to you and that Plum Guide is exactly the kind of platform you’re looking for to showcase your villas.
We deeply appreciate your partnership and look forward to continuing to support you and your beautiful properties.
All the very best,
Maddy - Customer Care Team
Exemplary customer service
I want to praise William who as part of the support team gave exemplary service. From the offset, he stepped up to help and gave valuable advice. Plum Guide have proven themselves to be an excellent company and I shall certainly be booking a beautiful cottage or villa with them in the future.
November 28, 2025
Unprompted review
Reply from Plum Guide
Hi Natasha,
Thank you so much for your kind words. I’m so happy we could step in to support and help ensure you and your family enjoyed the trip you deserved.
I’m looking forward to welcoming you into one of our homes in the future. Wishing you all a wonderful holiday period and a very happy New Year!
Very Best,
William
Care Manager
The best homes are on Plum Guide
I travel often and I love using the Plum Guide because of their good vetting process on the homes they list. I feel more confident I’m going to get a good quality home to stay in than with other site.
November 26, 2025
Unprompted review
Reply from Plum Guide
Hi there,
Thank you so much for taking the time to share this wonderful review! We’re delighted to hear that you enjoy using Plum Guide and that our vetting process helps you feel confident when booking.
We truly appreciate your loyalty and look forward to helping you find more exceptional stays on your future trips.
Warm regards,
Maddy - Customer Care Team
The house was beautifully presented.
The house was beautifully presented., Clean, & everything you would need was available . I would definitely recommend.
December 5, 2025
Unprompted review
Reply from Plum Guide
Hi Julia,
Thank you so much for your kind words. We're so pleased to hear you loved the home and look forward to welcoming you back to Plum Guide soon!
All the very best,
Maddy - Customer Care Team
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