Plum Guide Reviews 4,081

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent location of the properties, often noting their proximity to public transport, shops, restaurants, and local attractions, making exploration easy and enjoyable. Many also praise the staff for their helpfulness, clear communication, and friendly approach, contributing to a positive and seamless experience. However, some people were dissatisfied with the facilities and quality of certain properties, mentioning issues like dirty windows, stained carpets, missing components, or general lack of maintenance. There were also occasional comments about the service, with some reviewers experiencing slow responses from the host care team or finding the quality of guests to be low.

What people talk about most

Location

Reviewers express high satisfaction with the location of properties. Many highlight the convenience of being... See more

Facilities

People report ambiguous experiences with facilities. Many reviewers praise comfortable beds, well-equipped... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and responsiveness of... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the high standard, comfortable beds, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising exceptional service, helpful concierges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The neighborhood, as is often the case in Lisbon, is very hilly but very quiet despite the three restaurants on the small street. The Familien restaurant is highly recommended: in our opinion, the bes... See more

Company replied

Rated 5 out of 5 stars

The White Doves has been a memorable experience! A beautifully decorated cosy house, in a very well maintained building, had everything I needed, a nice balcony to sit and enjoy the view to a quiet r... See more

Company replied

Rated 5 out of 5 stars

Great location within minutes of all the wonderful sights of Florence, and the train station and market. Busy area yet effective double glazing meant we were not disturbed by noise at all. Accommodati... See more

Company replied

Rated 5 out of 5 stars

We stayed in a delightful one bedroom apartment set in the beautiful grounds of the Villa Rosselmini complete with guest swimming pool. The apartment was scrupulously clean and very authentic in it... See more

Company replied


Company details

  1. Vacation Rental

About Plum Guide

Written by the company

PLUM GUIDE - Curating the world's best rental homes.

Plum Guide is curating a collection of the world’s most remarkable homes – the top 3% in fact – across 3 different price points.

Our expert-led approach to building our collection means that every single home you’ll find on Plum Guide has gone through a meticulous, multi-stage vetting process to ensure quality our guests can trust.

Plum Guide is not just a booking platform. It's a benchmark for quality. And in the unruly world of vacation rentals, it's the only mark of quality you'll need.

Our in-house MatchMaking experts carefully craft extraordinary stays based on your direct needs to give you a truly unforgettable experience.

Our international team of travel experts are always on hand to assist you with your booking. Get in touch today.

UK: +44 020 4579 9309

USA: +1 347 580 5432

AUS: +61 3 9917 5269

SP: +34 518 89 93 94

For an effortless booking process, book through our website: www.plumguide.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Hands off

Hands off. Terrible experience – not what we expected from Plum Guide.
We paid a high price expecting a premium stay, but the apartment was a huge disappointment. The carpets throughout were filthy and disgusting. It completely ruined our holiday experience. For a platform that claims to offer “the best homes,” this was unacceptable. Plum Guide should take responsibility and improve their quality checks immediately.

October 9, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Daniel,

We’re truly disappointed to hear your feedback and very sorry that your experience fell short of expectations.

I note that my colleagues have already reached out directly to assist and have requested any photos of the carpets so we can properly assess the issue. We’re genuinely surprised to hear this, as the home in question has consistently received excellent reviews, but we take your comments very seriously.

Please rest assured that we will always take full responsibility for any issues raised, and we’re committed to making this right. Your feedback helps us uphold and improve the standards we promise, and we’re taking immediate steps to ensure this is investigated.

Very Best,
William
Care Manager

Rated 4 out of 5 stars

We wanted a weekend away from tourists…

We wanted a weekend away from tourists where we could wander around and enjoy a more ethnic
atmosphere. We were surrounded by Italians in a village like atmosphere and yet very close to
tourist area.
The apartment, Gliding Gondolas, was at the end of a dark alley by a smelly canal. We loved it but some may be put off. Although it was very well equipped
it was also extremely minimal without ambience which is not how it appears from the photograph.
They were quite correct in advising a water taxi!

October 17, 2025
Unprompted review
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Reply from Plum Guide

Hi Gail,

Thank you so much for taking the time to share your feedback. We do hope that you enjoyed your stay overall at Gliding Gondolas, and we hope to welcome you back to another home in the future.

Very best,
Felicity
Guest & Host Care

Rated 5 out of 5 stars

Loved the Courtesan apartment

Loved the Courtesan apartment - perfect quiet location that was close to everything !

October 4, 2025
Unprompted review
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Reply from Plum Guide

Hi Kitzi,

Thank you so much for your review. We're delighted to hear about your stay and that you enjoyed the location of the home. We hope to welcome you back soon!

Very best,
Felicity
Guest & Host Care

Rated 5 out of 5 stars

Perfect place in San Sebastián

The apartment that I found through Plum Guide in San Sebastián was exactly as described. It had everything we expected, with all the extra comforts, and a great location. The correspondence with Plum Guide staff was smooth and efficient.

October 20, 2025
Unprompted review
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Reply from Plum Guide

Hi Nicos,

Thank you for your lovely review. We are delighted to hear about your stay with us in San Sebastián, and that our team were helpful throughout your stay. We hope to welcome you back soon.

Very best,
Felicity
Guest & host Care

Rated 5 out of 5 stars

Super location

Super location, everything is close; beach, shopping, restaurants. It can be a bit tricky with parking if You have car, but agents are very helpful to inform about payless parking spots near by

October 15, 2025
Unprompted review
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Reply from Plum Guide

Hi Piret,

Thank you for your kind feedback. It's great to hear that the team were so helpful with any queries that you had. We look forward to welcoming you to another home soon!

Very best,
Felicity
Guest & Host Care

Rated 5 out of 5 stars

Great apartment & excellent location

The apartment was in an excellent location. Close to some beautiful cafes and restaurants. It was also close to public transport which made it easy to get around Paris facilities. The apartment itself was very nice. Great facilities & a modern feel. Plenty of room for 2 couples. The beds were comfy & the bedrooms were a great size with suitcases etc. I would definitely recommend it & would have no hesitation in booking it again.



October 16, 2025
Unprompted review
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Reply from Plum Guide

Hi Paul,

Thank you for your lovely review. We are delighted to hear about your stay with us, and that the location of the home was great for exploring Paris. We hope to welcome you to another home in the future!

Very best,
Felicity
Guest & Host Care

Rated 5 out of 5 stars

Just amazing service!

As a travel agent booking this type of holiday for the first time, Plum Guide were just amazing! They could not have been more helpful! Always on hand for questions too! The portal is so easy to use and so easy to contact the host of the property too. Will book with Plum Guide time and time again! Shout out to William who was on hand to answer all of my questions, no matter how big or small!

October 20, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Emily,

Thank you so much for the kind review. We hope that your clients have a wonderful stay and that we get to help again soon in future.

Very best,
Anna
Care Manager

Rated 5 out of 5 stars

A great experience.

A great choice of different types of accommodation available. Easy to book, clear description of accommodation and the amenities.

My accommodation for cosy and comfortable and the hosts could not do more.

October 14, 2025
Unprompted review
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Reply from Plum Guide

Thank you for the lovely review, we are so happy that you enjoyed the service and hope you had a great stay.

Very best,
Anna
Care Manager

Rated 5 out of 5 stars

Two down, many to go....

So far we have stayed twice and in separate apartments selected through the Plum Guide. Both have been wonderful. Beautiful apartments with excellent accessible accommodation, fantastic views, reliable fast WiFi and easy parking. VERY relaxing. Just what we needed from a holiday. There were also great food and activity recommendations given in the documentation provided. Will certainly use Plum again.

October 18, 2025
Unprompted review
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Reply from Plum Guide

Thank you so much for taking time to leave a review for us Philip. We are so happy to see that you have used Plum for several stays and we really value your trust in our service.

I hope that we are able to help again soon.

Very best,
Anna
Care Manager

Rated 4 out of 5 stars

Lovely stay,clean and tidy

Lovely stay,clean and tidy, rather a lare amount of steps for the less abled person to tackle.

October 19, 2025
Unprompted review
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Reply from Plum Guide

Hi Gareth,

Thank you for taking the time to share your feedback. I'm delighted to hear that you enjoyed your stay overall and we hope to welcome you to another home in the future.

Very best,
Felicity
Guest & Host Care

Rated 5 out of 5 stars

Lavender Cypress Review

Our group of six loved the rustic charm of Lavender Cypress in Chianti. The grounds were amazing! We were surrounded by rolling hills, a beautiful pool area and natures’ best in sunrises and sunsets. The quaint town of Greve was nearby which offered a number of shops, restaurants and a grocery store.

October 2, 2025
Unprompted review
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Reply from Plum Guide

Hi Lynn,

Thank you for leaving us such a great review. I am so pleased to hear you and your group loved the rustic charm of the home and the scenery! It's great to hear you enjoyed the local town too. We look forward to hosting your next trip away!

Very Best,
Sophie
Care Team

Lynn's choice: https://www.plumguide.com/homes/71114/lavender-cypress

Rated 5 out of 5 stars

You will love this apartment

You will love this apartment. It is a perfect place from which to explore Rome.

October 14, 2025
Unprompted review
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Reply from Plum Guide

Hi Karen,

Thank you for leaving us feedback. It is great to hear you loved your home and enjoyed your time in Rome! We look forward to hosting your next trip away!

Very Best,
Sophie
Care Team

Karen's choice: https://www.plumguide.com/homes/17560/song-of-summer

Rated 5 out of 5 stars

Great choice of apartments in Paris

Great choice of apartments in Paris. The one I selected was top notch. Well appointed and comfortable, it was easy to access and much cheaper than a hotel. And Plum Guide had my back for the entire trip.

October 9, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Mark,

Thank you for leaving us a great review. It's great to hear you enjoyed your home in Paris and found it comfortable! We look forward to hosting your next trip away!

Very Best,
Sophie
Care Team

Rated 5 out of 5 stars

As a travel advisor

As a travel advisor, I am always nervous booking vacation rental homes for my clients. Someone recommended Plum Guide, and I am so, so glad they did! My first experience was stellar. I had a super communicative property host, who helped ensure all of the little details were handled prior to travel. My ability to do that made my clients' trip successful, and they messaged me about how lovely the property was, etc. 10/10!

October 17, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Jenifer,

Thank you for leaving us a great review. It is great to hear that we were recommended to you! I'm pleased the host helped ensure all the details were ready for your clients arrival. It's great to hear your clients enjoyed their stay and we look forward to working with you again!

Very Best,
Sophie
Care Team

Rated 5 out of 5 stars

I booked the Creative's Retreat for my…

I booked the Creative's Retreat for my team who were in London performing at The Place theatre. The house was beautiful and very thoughtfully decorated and my team had everything they needed during their stay. Plum Guide really have exceptional stays on offer & I would highly recommend their services.

October 4, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Nicola,

Thank you so much for your wonderful review! We’re delighted to hear that your team enjoyed their stay at The Creative’s Retreat and that everything met your expectations. It’s fantastic to know the home and its thoughtful touches helped make your time in London so enjoyable.

We truly appreciate your kind words and recommendation - we hope to welcome you and your team back for another Plum stay soon!

Nicola's stay: https://www.plumguide.com/homes/15451/creatives-retreat

Warm regards,
Madeline - Customer Care Team

Rated 5 out of 5 stars

Great house in the perfect location in…

Great house in the perfect location in Puglia.

October 10, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Scott,

Thank you for your kind review. We hope that you had a wonderful stay with us in Puglia, and we look forward to welcoming you to another home in the future!

Very best,
Felicity
Guest & Host Care

Rated 5 out of 5 stars

This home certainly has the wow factor

This home certainly has the wow factor. It’s an absolute feast for the eyes. Well equipped, very comfy bed and sofas that envelop you like giant marshmallows. Carole (the host) personally welcomed us and gave us lots of helpful hints and tips for the places we planned to visit. She was very responsive ahead of our stay and respected our privacy while we were there.

October 9, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Tracey,

Thank you so much for your wonderful feedback. We are delighted to hear about your stay, and that Carole was so accommodating throughout - we only work with the best hosts! We look forward to welcoming you to another stay in the future.

Very best,
Felicity
Guest & Host Care

Rated 5 out of 5 stars

A truly beautiful home in Joshua Tree

A truly beautiful home in Joshua Tree. Beautifully renovated to offer guests a tranquil place to home base while exploring the area. A fully stocked kitchen, just bring your food. We used to cook almost all of our meals. The hot tub in the cool mornings and evenings was perfect. We enjoyed playing records, and some of the board games provided as well. Located just outside the entrance to Joshua Tree State Park, and minutes away from Pioneertown too.

October 1, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Tanya,

Thank you for taking the time to leave us a review. It is great to hear you enjoyed your stay in Joshua Tree and made use of the hot tub and fully stocked kitchen. We look forward to hosting your next trip away!

Very Best,
Sophie
Care Team

Tanya's choice: https://www.plumguide.com/homes/28239/the-oasis

Rated 4 out of 5 stars

The location was great

The location was great, lots of restaurants, wine bars and cafes very close by. There is a grocery store right next door to the apartment building. So getting supplies was really easy. The host greeted us on arrival and explained how the apartment worked. We had his Whats App number if we had any problems or questions. We had all new appliances including a washing machine. It is perfect for two people.

October 10, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Martha,

Thank you for taking the time to leave us a review. It is great to hear you enjoyed your stay and that you were close to restaurants, wine bars and cafes! We look forward to hosting your next trip away!

Very Best,
Sophie
Care Team

Rated 5 out of 5 stars

We loved everything about the…

We loved everything about the apartment. Checking in was easy. Zoey was a great help. The location in the 16th was ideal, more residential than touristy. The apartment was lux to the max, located in a beautiful art deco building. Lovely furnishings. Fully stocked and well-equipped kitchen. We felt very much at home in the apartment, and we can't wait to return.

September 19, 2025
Unprompted review
Plum Guide logo

Reply from Plum Guide

Hi Neil,

Thank you for taking the time to leave us a review. It is great to hear you enjoyed your stay, especially the location of the home. I'm glad you enjoyed the luxury of the home and the beautiful art! We look forward to hosting your next trip away!

Very Best,
Sophie
Care Team

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