Daniel was on time did an excellent service a very nice young person Would highly recommended
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I call Friday morning . I wasn’t getting any heat from my split system. Got an appointment that same day, amazing. Technician phoned before he arrived. The Tech knew exactly the problem fixed it... See more
Company replied
Prompt, comprehensive heater service! Once again we are thrilled with Plum’s expertise, professionalism and attention to detail. We had our 7yo ducted heater serviced and the process was clearly expla... See more
Company replied
Technician rang to say he was on his way. Informed us on how the service on our Gas Ducted Heater was to be carried out and at the end of the service showed the photos of the components he replaced.... See more
Company replied
Company details
Written by the company
Plum Heating & Cooling - Your Premier Destination for Comprehensive HVAC Solutions. As Plum Trade Services, we are proud to offer a full range of heating, cooling, electrical, and hot water services. Our skilled technicians are experts in installation, maintenance, repairs, and servicing of all types of heating and cooling systems, including gas ducted heaters, air conditioners, evaporative coolers, ducted reverse cycle air conditioners, and multi-split systems. In addition to HVAC services, we also specialize in hot water system replacements and home electrical work, ensuring that we are your one-stop-shop for all your comfort needs. With friendly, reliable technicians, you can trust Plum to keep your home comfortable and safe.
Contact info
Unit 4, 22-30 Wallace Avenue, 3030, Point Cook VIC, Australia
- 03 8360 9622
- contact@plumheatcool.com.au
- plumheatcool.com.au
4.8
Excellent
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Major service & no heater for 10 days
I paid $495 for a Major Service on my gas ducted heater. Everything seemed fine on the day, but the very next morning the heater faulted and stopped working.
After some back and forth, it took 10 days for a technician to return. They found a faulty part, which I then had to pay an additional $120 to replace.
I’m frustrated and disappointed. If the heater was serviced properly, why did it stop working immediately after? What exactly did I pay $495 for, if it didn’t identify or prevent this fault?
I won’t be using your services again and will be sharing this experience.
June 10, 2025
Unprompted review
Reply from Plum Trade Services
Dear JC,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointment regarding the recent service and pricing.
After reviewing your case with our team, we’d like to clarify the sequence of events and the steps we took to support you. After Joshua completed a major service on 29/05/25, your unit was tested and found to be working without any issues. When you reported intermittent operation on 03/06/25, we promptly worked to arrange a follow-up visit. Although there was a short delay as we tried to reach you, we booked your appointment for the next available time after the public holiday.
On 10/06/25, our technician Jacob diagnosed a faulty pressure switch—a component that was functioning at the time of the original service and, unfortunately, is not possible to proactively test when the unit is operating normally. We understand how frustrating it can be when a fault occurs so soon after a service, and we want to assure you that this was a genuine coincidence rather than an oversight.
To assist, we waived the standard $150 call-out fee and significantly discounted the pressure switch replacement from $200 to $120 as a gesture of goodwill.
Our goal is to treat every customer fairly and ensure your experience with us is positive. We hope this explanation clarifies the situation. If you’d like to discuss your concerns further, please don’t hesitate to contact us directly—we are always here to help.
Kind regards,
The Team at Plum
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Great service with Plum heating
Great service with Plum heating. Sandesh was very thorough and efficient.
May 26, 2025
Unprompted review
Reply from Plum Trade Services
Thanks so much for your kind words! We're glad to hear Sandesh provided thorough and efficient service. Thanks again for choosing Plum!
Kind regards,
The Plum Team
Awesome Technician
Daniel the technician that came to our house was amazing. Can not recommend him high enough
April 24, 2025
Unprompted review
Reply from Plum Trade Services
Thanks for the lovely feedback, Corina! We're so pleased to hear Daniel provided an amazing service. Thanks again for choosing Plum!
Kind regards,
The Plum Team
Heater and Cooler service
Tech was on time - advised arrival time by telephone - explained everything he needed to do and took photos to show what he did. Tech was Sandesh
April 1, 2025
Unprompted review
Reply from Plum Trade Services
Thanks so much for your great feedback, Paul! We’re glad to hear Sandesh provided such clear communication and transparency during your service. Thanks again for choosing Plum!
Kind regards,
The Plum Team
Excellent Service
The Plum team from start to finish was the best.
From the design of my solar and battery system Kane,Suzannah,Mathew and all the guys...this company and all the workers are the real deal.The installation was great without any problems, taking exta care.
Ps....and after the installation they made sure they cleaned up and left the place tidy.
I definitely recommend them.
Thank you very much Plum Trade Services.
Nia
March 3, 2025
Unprompted review
Reply from Plum Trade Services
Thank you so much for your awesome feedback Nia! We’re absolutely thrilled to hear that you had such a great experience from start to finish. Kane, Suzannah, Matthew and the rest of the team will be so pleased to know their efforts made such a positive impression. Taking extra care during the installation and leaving everything tidy is all part of how we aim to deliver 5-star service every time.
We truly appreciate your recommendation and thank you again for choosing Plum!
Kind regards,
The Plum Team
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Quality service, thanks Jacob.
Jacob, the PTS technician was professional and friendly, fully explained everything he did, taking photos of the issues he found and explained our options. I highly recommend Plum Trade Services.
March 6, 2025
Unprompted review
Reply from Plum Trade Services
Thanks, Gavin! We’re so glad Jacob provided professional, friendly service and took the time to explain everything clearly with photos. Your high recommendation means a lot to us!
Best regards, Team at Plum
Josh was amazing
Josh was amazing. Communication was clear and informative.
Josh was able to answer every question I had.
He was polite and respectful.
Thank you for helping me solve my problem with my heating and cooling.
December 10, 2024
Unprompted review
Reply from Plum Trade Services
Thank you, Shaynee! We’re thrilled to hear that Josh provided clear and informative communication while answering all your questions. It’s great to know he was polite, respectful, and helped solve your heating and cooling issue. We’re always here to assist you!
Best regards, Team at Plum
Split system air con service
Shiva from plum trade services came to service my split system air con today. He was punctual, respectful and completely the service in a timely manner. I would highly recommend him to family and friends.
November 20, 2024
Unprompted review
Reply from Plum Trade Services
Thanks for sharing your experience, Lee! We’re so glad Shiva provided punctual and respectful service for your split system air con. Your recommendation means a lot, and we’re always here if you need us again!
Best regards, Team at Plum
Would highly recommend plum.
Would highly recommend plum. I had my evaporative cooling. Check today by Joshua very knowledgeable And helpful explaining the parts that i needed to fix the issue. Would not hesitate in recommending Joshua or plum Heating and cooling to anybody thanks.
November 6, 2024
Unprompted review
Reply from Plum Trade Services
Calvin, thank you for your kind words! We’re thrilled Joshua provided knowledgeable and helpful service for your evaporative cooling system. Your recommendation is greatly appreciated, and we’re here anytime you need us.
Cheers, Team at Plum
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Joshua
What a joy it was to have Joshua come to Reservoir and service my parents evaporative aircon. Very polite, kind, and thorough. Explained and showed us before and after photos. My mum said she would like to have him back.
October 31, 2024
Unprompted review
Reply from Plum Trade Services
Thank you for the lovely feedback! It’s fantastic to hear that Joshua provided such a polite, kind, and thorough service for your parents’ evaporative aircon in Reservoir. We’re glad the before and after photos were helpful, and we’d be delighted to have Joshua assist again in the future.
Best regards, Team at Plum
Work to be done- Gas Heater -Minor Service -Gas…
Work to be done- Minor Service -Gas Heater, Joshua,the Plum Service Technician arrived on time as per schedule. He is very professional very helpful & friendly in answering all the questions I asked him. He explained & showed the parts of the heater for the Minor Service he is doing and also explained what partsis included if a Major service is to be done. Told him our Gas bill has gone up so high while half of the house ( front part) is not even heated. He noted that Gas rates has gone up, however he said he will check later the ducting underneath the house, why nk heating is coming out from the 6 vents in the front part of house. After he finished servicing the heater, he went underneath tge house and found out the sections if the ducting was squashed that no airflow is going through, the reason why the front of the house is not being heated. He showed us the pictures of the squashed ducting. He offered to change the ducting and gave us a quote. In summary Joshua carried out his work professionslly and effeciently. Thanks .
September 13, 2024
Unprompted review
Reply from Plum Trade Services
Thank you, Estrella, for such a detailed and thoughtful review! We’re so pleased to hear Joshua provided a thorough service and took the time to explain each step, from the Minor Service to identifying the issue with your ducting. It’s fantastic that he was able to figure out why the front part of your house wasn’t being heated and offer a solution on the spot.
We’re grateful you shared your experience, and we hope everything is now running efficiently and keeping your home warm!
Warm regards,
Team at Plum Heating and Cooling
Ducted Heater is working again!
Joshua came out and fixed my heater that was playing up and had it running in no time. His customer service is great, took some photos to show me what the issues were and explained everything in detail.
September 5, 2024
Unprompted review
Reply from Plum Trade Services
Thanks so much for your review, George! We're thrilled to hear Joshua had your ducted heater up and running in no time. It’s great to know he took the time to explain the issues in detail and even used photos to show you exactly what was going on – transparency is so important to us. We appreciate you sharing your experience, and we’re glad we could help get things working smoothly again!
Best regards,
Team at Plum Heating and Cooling
Heating
Excellent tech would be happy to have Josh service all heating and cooling appliances on our property
September 2, 2024
Unprompted review
Reply from Plum Trade Services
Hi Phillip, thank you so much for your kind words! We’re thrilled to hear that Josh provided excellent service. We’re always here to help with all your heating and cooling needs. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Plum Heating and Cooling Team.
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Josh from plumheating& cooling
On Friday I had Josh from plum heating and cooling coming for a yearly service..
Josh rang before coming to let me know what time he would be there..
on his arrival Josh .. was polite taking his shoes off at the front door coming in explaining what he was going to do check the service panel asked me where the manhole was and then Proceed ..
after about 15 minutes, I heard this big bang five minutes later Josh came down showing me photos of the manhole and telling me that he whacked his head .. this is a new build only a year and a half old. I asked him if he was okay. Said yes I have a hard head but we have a problem. I’ll have to come back another day with somebody else to help me fix the problem.
So on Tuesday Josh and Aden came back again Josh rang to let me know he was about 15 minute's away..
After Josh going up and down from the manhole.. checking every vent the unit was still overheating.. an hour later Josh said it’s all fixed.. Josh showed me pictures of the work .. Josh was so helpful and said don’t hesitate to call back if needed.. I go to pay the $640 I was quoted and was told it’s under warranty.. I’ll see you next year..
josh thank you so much for all you did to help me
August 27, 2024
Unprompted review
Reply from Plum Trade Services
Hi Thetesa, we really appreciate your detailed feedback! It’s wonderful to hear that Josh and Aden went above and beyond to ensure your system was fixed, despite the hiccups. We’re always here to help, so feel free to contact us anytime. If there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Plum Heating and Cooling Team.
Great service
Quick turnaround (same day) from initial service request for a major service. Joshua was polite and professional, explaining snd showing photos of the system and repairs required. Thank you.
July 25, 2024
Unprompted review
Reply from Plum Trade Services
Hi Christine,
we really appreciate your kind words! It’s great to know that Joshua was polite and professional, and that he explained everything clearly. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards, Plum Heating and Cooling
Plum Solar
Plum installed our solar and it has been 1 year since we made this change to solar energy. Kane is very knowledgeable, kind and helpful when maintaining the solar so it runs smoothly and effective.
July 9, 2024
Unprompted review
Reply from Plum Trade Services
Thank you for sharing your experience with us, LV. It's wonderful to hear that you've had a positive journey with your solar installation over the past year. Kane will be thrilled to know that his expertise and kindness have made a difference in maintaining your system effectively. We truly appreciate your trust in Plum for such an important change to solar energy.
Best regards,
Team at Plum
Heating and cooling systems service
Josh called ahead of the appointment time to advise he was on his way
He removed his boots and proceeded to inspect the heating and cooling system.
He showed photos of the condition of the system and was very informative and professional in his service delivery.
Upon his departure he said he would send a report to our agent and if I had any concerns to Plum heating and cooling.
Would highly recommend.
July 3, 2024
Unprompted review
Reply from Plum Trade Services
Thank you, Helen, for your glowing review! 🌟 We're delighted to hear that Josh provided such exceptional service, from his proactive communication to his thorough inspection of your heating and cooling system. It's wonderful to know that he was informative and professional throughout the process. Your recommendation means a lot to us at Plum Heating & Cooling. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Team at Plum
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Heater Service
Willow was great and made it easy to set up an appointment for them to come out
Jacob was really friendly and helpful and explained everything that he was doing
July 2, 2024
Unprompted review
Reply from Plum Trade Services
Thank you, Leanne, for your wonderful feedback! 🌟 We're thrilled to hear that Willow provided excellent service in setting up your appointment smoothly. It's great to know that Jacob was friendly, helpful, and took the time to explain everything during his visit. We truly appreciate your recommendation and look forward to assisting you again in the future. If there's anything else you need, please don't hesitate to get in touch. Warm regards, Team at Plum
Very friendly technician joshua
Very friendly technician joshua
Done the job perfectly
Explain the cause
Replace component
Explained other projects
We are planning to go head in future
June 22, 2024
Unprompted review
Reply from Plum Trade Services
Thank you for your kind words, Pr! 😊 We're delighted to hear that Joshua provided friendly service and completed the job perfectly, explaining the cause and replacing the component. It's fantastic that you're considering future projects with us—we look forward to assisting you again! If there's anything else you need, please feel free to reach out. Best regards, Team at Plum
Exceptional service
Joshua arrived at the agreed time . Very friendly- introduced himself and even offered to take his boots off!!
He listened to my concerns and I must say that the work done has been exceptional and I am a very happy customer. Thank you Joshua
June 19, 2024
Unprompted review
Reply from Plum Trade Services
Thank you so much for your kind words! We're thrilled to hear that Joshua provided exceptional service and went above and beyond to ensure your satisfaction. It's wonderful to know that he arrived punctually, introduced himself warmly, and even offered to take off his boots. We're delighted that the work carried out met your expectations. Thank you for being a valued customer and for taking the time to share your experience with us. Looking forward to assisting you again in the future!
Team at Plum
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