Daniel was on time did an excellent service a very nice young person Would highly recommended
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I call Friday morning . I wasn’t getting any heat from my split system. Got an appointment that same day, amazing. Technician phoned before he arrived. The Tech knew exactly the problem fixed it... See more
Company replied
Prompt, comprehensive heater service! Once again we are thrilled with Plum’s expertise, professionalism and attention to detail. We had our 7yo ducted heater serviced and the process was clearly expla... See more
Company replied
Technician rang to say he was on his way. Informed us on how the service on our Gas Ducted Heater was to be carried out and at the end of the service showed the photos of the components he replaced.... See more
Company replied
Company details
Written by the company
Plum Heating & Cooling - Your Premier Destination for Comprehensive HVAC Solutions. As Plum Trade Services, we are proud to offer a full range of heating, cooling, electrical, and hot water services. Our skilled technicians are experts in installation, maintenance, repairs, and servicing of all types of heating and cooling systems, including gas ducted heaters, air conditioners, evaporative coolers, ducted reverse cycle air conditioners, and multi-split systems. In addition to HVAC services, we also specialize in hot water system replacements and home electrical work, ensuring that we are your one-stop-shop for all your comfort needs. With friendly, reliable technicians, you can trust Plum to keep your home comfortable and safe.
Contact info
Unit 4, 22-30 Wallace Avenue, 3030, Point Cook VIC, Australia
- 03 8360 9622
- contact@plumheatcool.com.au
- plumheatcool.com.au
4.8
Excellent
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Very good service
Very good service. Shiva let me know when he was on his way, turned up on time and completed my job in quick time. Happy to recommend Plum Heating and Cooling
June 6, 2024
Unprompted review
Reply from Plum Trade Services
Hi Gary, thank you for your review!
We're pleased to hear that you received very good service from Shiva. It's great to know he kept you informed, arrived on time, and completed the job quickly. We appreciate your recommendation and are happy we could assist you.
If you ever need help in the future, please don't hesitate to reach out.
Warm regards
Plum Heating and Cooling Team
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A great overall customer experience
I got a maintenance service for my gas ducted heating unit done by Plum Heating and Cooling. It was a great experience from the time I requested the service on the phone to completion of the service. They clearly described what is included in the service. The service technician Joshua called me to give me 15 mins advance notice of his arrival, and he explained everything about the servicing he completed.
May 24, 2024
Unprompted review
Reply from Plum Trade Services
Hi there thank you for your fantastic review!
We're thrilled to hear that you had a great experience with Plum. From your initial phone request to the completion of the service. It's wonderful to know that our team clearly described what was included in the service and that Joshua provided excellent communication and thorough explanations. We appreciate your kind words and are glad we could assist you. If you ever need assistance in the future, please don't hesitate to reach out.
Warm regards,
Plum Heating and Cooling Team
Bloody brilliant service
Bloody brilliant service. Josh was very professional and a top bloke
May 20, 2024
Unprompted review
Reply from Plum Trade Services
Hi Steve, thank you for your review!
We're thrilled to hear that you had a brilliant service with Josh. It's great to know that he was very professional and a top bloke. Your feedback means a lot to us. If you ever need assistance again, feel free to reach out.
Best regards,
Plum Heating and Cooling Team
Technician arrived in a timely fashion
Technician arrived in a timely fashion. Fixed the problem and explained what was wrong. Jacob was very helpful , professional and lovely guy . Happily use Plum (and Jacob) again.
May 16, 2024
Unprompted review
Reply from Plum Trade Services
Hi Mandy, thank you for your review!
We're delighted to hear that our technician arrived promptly, fixed the problem, and explained everything clearly. It's wonderful that Jacob was very helpful, professional, and a lovely guy. We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
Plum Heating and Cooling Team
Reply from Plum Trade Services
Hi Robyn, thank you for your review!
We're glad to hear that Shaun was polite, prompt, and efficient. Providing excellent service is important to us, and we appreciate your feedback. If there's anything else we can do for you, please feel free to let us know.
Best regards,
Plum Heating and Cooling Team
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Lachlan and the boys from plum were…
Lachlan and the boys from plum were great! They were efficient and punctual. They were also mindful of not wearing their dirty boots on carpeted areas . Lachlan explained what he had done and also advised for future servicing .
May 7, 2024
Unprompted review
Reply from Plum Trade Services
Hi Cathryn
thank you for sharing your experience with Lachlan and the team! We're thrilled to hear that they provided you with great service. It's fantastic that they were efficient, punctual, and mindful of your carpeted areas.
We're glad Lachlan took the time to explain the work done and offer advice for future servicing. Your satisfaction is important to us, and we truly appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Plum Heating and Cooling Team
Sunny was great and helpful
Sunny was great and helpful
Very knowledgeable and assisted me in every way
April 29, 2024
Unprompted review
Reply from Plum Trade Services
Hi Josephine, thank you for your review!
We're delighted to hear that Sunny provided you with great assistance. It's fantastic to know that Sunny was knowledgeable and helpful, and that they assisted you in every way possible.
We'll make sure to pass along your kind words to Sunny. If you ever need further assistance, please don't hesitate to reach out. Warm regards,
Plum Heating and Cooling Team
The service technician Aiden came on…
The service technician Aiden came on time, explained the problem and fixed it. Tested thoroughly to make sure the unit was functional.
April 26, 2024
Unprompted review
Reply from Plum Trade Services
Dear Santhana N,
Thank you for your kind review of Aiden's service. We're thrilled to hear that he arrived promptly, explained the issue clearly, and resolved it efficiently. His commitment to thorough testing ensures your unit is functioning as expected.
We'll be sure to pass along your positive feedback to Aiden. Is there anything else we can do to assist you?
Sincerely,
Plum Heating and Cooling Team
I dealt with Molly and Jodie in the…
I dealt with Molly and Jodie in the office. They were both very helpful and knowledgeable and professional. Josh called me 20 minutes before arriving. He was extremely professional, knowledgeable and personable. He also explained what he was testing and explained different ways I can use my heater (auto vs manual). I will be asking for Josh when I’m due for my service and would recommend him to anyone.
Thanks for the great experience Josh.
April 19, 2024
Unprompted review
Reply from Plum Trade Services
Hi Liz,
Thank you so much for taking the time to leave such a detailed review! We're thrilled to hear that Molly and Jodie in the office were helpful, knowledgeable, and professional. It sounds like they made your initial interaction smooth and efficient. We'll be sure to pass on your kind words to them!
Josh seems to have gone above and beyond! His punctuality, clear communication during the service, and taking the time to explain your heater's functionalities.
If you ever need further assistance, please don't hesitate to reach out. Warm regards,
Plum Heating and Cooling
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Reply from Plum Trade Services
Lena, that's great to hear!
An efficient service provider who takes the initiative to go the extra mile is a valuable asset.
Thank you for recognizing Joshua's efforts, we'll definitely let him know you appreciate his work.
Plum Heating and Cooling Team
Service satisfaction
We were very happy with our service provided by Joshua. Reliable and honest.
April 5, 2024
Unprompted review
Reply from Plum Trade Services
Hi Andrea, thank you for your review!
We're thrilled to hear that you were very happy with the service provided by Joshua. It's great to know that he was reliable and honest. We appreciate your feedback and are pleased that we could meet your expectations. If you ever need assistance in the future, please don't hesitate to contact us.
Warm regards,
Plum Heating and Cooling Team
Plum Heating and Cooling
Very satisfied with Plum as a company and with their technicians doing the biannual services
March 26, 2024
Unprompted review
Reply from Plum Trade Services
Hi Grant, thank you for your review!
We're thrilled to hear that you are very satisfied with Plum as a company. Your satisfaction is our priority, and we appreciate your kind words. If there's anything else we can do for you, please feel free to reach out.
Warm regards,
Plum Heating and Cooling Team
Very happy with the service
Aden was professional and courteous, he called in advance and arrived on time.
He was efficient and explained everything clearly.
March 8, 2024
Unprompted review
Reply from Plum Trade Services
Hi Jane, thank you for your review!
We're delighted to hear that Aden was professional, courteous, and provided efficient service. It's great that he called in advance and arrived on time, and that he explained everything clearly. We appreciate your feedback and are happy we could assist you. If you ever need help in the future, please don't hesitate to reach out.
Warm regards,
Plum Heating and Cooling Team
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Technician Aden arrived on time
Technician Aden arrived on time. Had a professional demeanour, was competent at resolving the issue. Will ask for the same technician in the future and would highly recommend.
Regards
Robert
Williams Landing
February 27, 2024
Unprompted review
Reply from Plum Trade Services
Hi Robert, thank you for your review!
We're thrilled to hear that Aden arrived on time and displayed a professional demeanor while competently resolving the issue.
We appreciate your kind words and look forward to assisting you again.
Warm regards,
Plum Heating and Cooling Team
Had Jack and Sam from plum heating and…
Had Jack and Sam from plum heating and cooling install split system at my daughters home they were on time cleaned after themselves did an excellent job would recommend Plum to anyone thanks guys for your help
February 20, 2024
Unprompted review
Reply from Plum Trade Services
Hi John, thank you for your review!
We're delighted to hear that Jack and Sam did an excellent job installing the split system at your daughter's home. It's great to know they were on time, cleaned up after themselves, and provided outstanding service. We appreciate your recommendation and are happy we could assist you. If you ever need help in the future, please don't hesitate to reach out.
Warm regards,
Plum Heating and Cooling Team
Good service by Shiva
February 8, 2024
Unprompted review
Reply from Plum Trade Services
Hi Marie, thank you for your review!
We're pleased to hear that Shiva provided good service. We appreciate your feedback and are happy we could assist you. If you ever need help in the future, please don't hesitate to reach out.
Warm regards,
Plum Heating and Cooling Team
Super quick service
Super quick service. Jacob was knowledgeable & had attention to detail
February 5, 2024
Unprompted review
Reply from Plum Trade Services
Hi Jenny, thank you for your review!
We're glad to hear that you experienced super quick service and that Jacob was knowledgeable with great attention to detail. We appreciate your kind words and are happy we could assist you. If you ever need help in the future, please don't hesitate to reach out.
Warm regards,
Plum Heating and Cooling Team
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Josh was fantastic
Josh was fantastic at diagnosing the problem and helping me decide on whether to get the old problematic cooler serviced or replaced. In the end, replacement was the wise choice.
January 25, 2024
Unprompted review
Reply from Plum Trade Services
Hi Anthony, thank you for your review!
We're delighted to hear that Josh was fantastic in diagnosing the problem and helping you decide between servicing or replacing your old cooler.
We appreciate your feedback and are happy we could assist you. If you ever need help in the future, please don't hesitate to reach out.
Warm regards,
Plum Heating and Cooling Team
Great service provided today by Aden…
Great service provided today by Aden and the crew when servicing my Breezair Evap Cooling system.
Very professional and courteous.
Well done and thank you
February 1, 2024
Unprompted review
Reply from Plum Trade Services
Hi Mark, thank you for your review!
We're thrilled to hear that Aden and the crew provided great service when servicing your Evap Cooling system. It's wonderful to know that they were professional and courteous. We appreciate your kind words and are happy we could assist you. If you ever need help in the future, please don't hesitate to reach out.
Warm regards,
Plum Heating and Cooling Team
On time and clear communication
On time and clear communication. Friendly and professional service team.
November 15, 2023
Unprompted review
Reply from Plum Trade Services
Hi Andrew, thank you for your review!
We're delighted to hear that you experienced on-time service and clear communication from our team. It's wonderful to know that our service was friendly and professional. We appreciate your kind words and are happy we could assist you. If you ever need help in the future, please don't hesitate to reach out.
Warm regards,
Plum Heating and Cooling Team
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