Plunge Reviews 474

Delivery process has been confusing. App is not very helpful. Excited for the cold plunge. Can you confirm when it’s being delivered?

I was quoted one rate and not 24 hours later was told to could no longer provide the same promo. The shipping seem like it’s taking quite a bit and there haven’t been any updates. Still looking forward to receiving my plunge but it hasn’t been delivered yet.

So far I’m happy I mentioned in another review I had sent some messages to talk to someone and no one ever got back to me. Haven’t powered up the sauna but it looks great

In deciding to upgrade my cold plunging experience, I looked at and spoke with a number of companies. Only Plunge was able to fully explain how each option would benefit me or not. They did this by asking questions about my situation. Jonathan in particular was extremely helpful and the one who truly help form my decision.

Delivered on time by a courteous crew. Wheeled to my backyard and removed all the packing material. Water cooling as we speak for my first dip later tonight.

Jonathan L was super helpful in tackling my issue with trust and smoothness- he’s in sales, and so kindly directed me to customer support, but also escalated my ticket, which I really appreciate.

Not that great I don’t like that I can’t just call and I have to wait a few days for an appointment especially when it’s an expensive piece of equipment. I still don’t know how to set it up and can’t seem to find instructions

We have owned a plunge for over a year and have had great experience and results. In addition to helping with inflammation (which I have seen via actual bloodwork), the plunge is the only thing that has helped reduce my lichen planus, this is a very itchy rash that I get intermittently. The prescribed creams do not help, but the plunge has consistently assisted when I get a flare. Doing the plunge is always hard but I keep with the use because I see results and feel better when I force myself to use it.

John Lopez was super knowledgeable and helpful

I was referred by a close friend in Sacramento, got connected to Jonathan on the Plunge team and he was very informative and answered all my questions regarding the plunge and sauna I have ordered. Able to pickup locally to save on shipping costs. Look forward to getting everything set up!

Great customer service so far! Sauna will be installed in a week or so. More to come

Install and delivery should be on same day. A large crate in my driveway is not acceptable waiting for install to be scheduled. Sync up with your installer and delivery teams to occur on same day.

Received from Plunge:
Please note that they will aim to schedule the visit after the Sauna has arrived.

Spent $13K which includes assembly charge. I don't want a large crate in my driveway waiting who knows how long for assembly.

Before you spend over $8000 on this product beware that quality service & communication is not a priority with Plunge. When I received my Plunge it was INOP. There is no way to communicate with the company by phone. Everything is done thru email and it’s not done in a timely manner. My contractor requested a phone conversation rather than having to email back and forth and they refused. A big red flag when a company won’t speak on the phone. After a couple of weeks they shipped a part and had a 3rd party setup an electrician to come out and repair the Plunge. When this guy showed up he didn’t know what he was supposed to be doing and was given no instructions. He’d never worked on a Plunge before. We waited for over a week and received no further communication. There was no sense of urgency from Plunge as my unit sat INOP for the first 2 months I owned it. With no end in sight we reached back out and asked if we could have a local electrician try and repair it. Brian with Plunge agreed and sent us the repair instructions. My electrician was able to replace the part and get the Plunge working. He gave me the bill and I forwarded to Plunge. Brian from Plunge reached back out to let me know they would not be reimbursing us. Not only is my Plunge brand new and under warranty but I also purchased the extended warranty. This would’ve been good information to have had before we went ahead and had our guy fix it. This was just the final straw in what has been an extremely disappointing experience. My contractor and I have both asked to speak with someone further up in the company and been flatly told NO. This is a company that hides behind a computer and takes no responsibility. I would not recommend. To update to the reply below, the open ticket is simply Brian saying that we are on our own. He, like you did empathize with our situation but not enough to stand behind your product. He feels bad but not enough to pay my $400 bill to have an electrician come out and get my brand new Plunge working.

Initial purchase was fine. The problems started shortly thereafter however. It was advertised by Plunge that the delivery service would deliver the plunge to its final location, unbox it, then take the shipping trash away. I did not get delivery from the shipping service until a month after the order when they informed me they would only do curbside delivery and would not take the boxing materials. Then I followed setup protocols and the plunge turned off a minute later and would not reboot. Since then it’s been a nightmare trying to talk to an actual troubleshooter as the process is insane to actually get someone on the phone. #NotHappy

I’ve had the Plunge sauna for about two weeks and was initially satisfied with the setup and overall experience. However, a major issue quickly surfaced: whenever it’s windy, the sauna door swings open and shut on its own. This not only disrupts your ability to relax but also creates concern that the door could be damaged or ripped off the hinges. I attempted to resolve the issue myself by using magnets to keep the door secure, but because the door doesn’t align properly with the frame, the magnets couldn’t be installed effectively.

When I contacted Plunge for help, the customer service process was extremely frustrating. Their support system required starting with email, and each response took about 48 hours. After several rounds of slow communication, I finally received a phone call from a representative, Caitlin. Although she attempted to help, the instructions she provided for tightening the hinges were incorrect. She then sent a video, but that still didn’t fix the problem.

I requested to speak with a manager, hoping for a more meaningful solution. Instead, the manager—Kristen—was dismissive and unprofessional from the start. She insisted the wind issue was an “act of God” and therefore not something the company was responsible for addressing. She refused to consider the possibility of a defect, made it clear she wouldn’t allow the issue to be escalated further, and stated that returns were not accepted because the sauna had already been assembled. Her tone and unwillingness to listen left me feeling disrespected and unsupported, especially considering the significant cost of the product.

I believe an outdoor sauna should be designed to withstand typical weather conditions, including wind, and other sauna brands include magnets or similar features to prevent this exact problem. Overall, the experience with Plunge’s customer service turned a positive product experience into a highly disappointing one. I will not recommend this product because of the customer service.

We wanted to love the Plunge, but the experience has been terrible. Repeated malfunctions, a warranty canceled by Plunge without our consent, and months of back and forth with no accountability. XCover confirmed the cancellation was their error, yet no one will fix it. Buyer beware.

Detailed description. Depth of options. Quality across the line. Competitive against other quality options on the market. Great content on YouTube via influencers explaining, testing.
All around - great job.
Having a special and BF 0% financing - winner!

We owned two tubs for our business from Plunge. We have entered 5 total help calls in 1.5 years. Recently, i paid $850 for a repair and 30 days later the plunge broke in the exact same manner. Their customer service process is slow and the only way to talk to a person is if you go through sales, not service.

Not worth the money!!

Purchased a Plunge Pro XL in September 2022 for $7,939 (delivered Nov 2022).

While awaiting delivery, Plunge ran a free 5-year warranty promotion; I called customer service and was told it would be added to my order.

For the next three years Plunge honored that warranty without issue — replacing multiple Inkbird controllers, a pump transformer, and an entire chiller.In October 2025 the unit began leaking badly, became excessively noisy, froze internally, and suffered a broken support leg. I was forced to move it outside.
I contacted support again and was told the 5-year warranty “never existed” and that all prior repairs were done “by mistake or as appeasement.”
Support repeatedly refused any further help and told me to buy a third-party chiller on Amazon for $1,700+.

Their Service Manager wrote: “Over time, it’s expected that certain components like the Inkbird may need to be replaced.”

I have emailed CEO & co-founder Ryan Duey directly no fewer than a dozen times (including forwarding the full support thread) and have never once received any acknowledgment or reply even though service confirmed his email address as correct.

After honoring the warranty for three full years, Plunge reversed course, abandoned an $8,000 unit that is now a leaking, noisy mess, and the CEO has completely ignored the situation. Extremely disappointing experience.

RESPONSES BELOW TO PLUNGE RESPONSE:

1. Plunge previously acknowledged a warranty on file. Over the last three years, your support team repeatedly confirmed my warranty and sent replacement parts without ever stating it was a goodwill exception or that no warranty existed. At no time was I informed there was no warranty until now. This establishes an implied warranty under Magnuson-Moss—especially given that the unit has never functioned properly since delivery.
2. If documentation was needed, that should have been raised when Plunge previously honored multiple repairs, not after retroactively reversing the position.
3. Plunge advertised a free five-year warranty in late 2022. A simple, common-sense question remains unanswered: did Plunge publicly offer this program? If so, it is reasonable to expect the company to stand behind the commitment even if an internal record is missing—especially with a premium-priced product.
4. Most concerning: I have written emails from Plunge stating that “parts are expected to fail,” and after only three years, Plunge is unable to replace its own chiller and directed me to purchase a third-party unit on AMAZON. That is not consistent with the level of quality or support customers reasonably expect.
5. Even though implied by Plunge, Ryan NEVER once responded, spoke with me, wrote back or communicated to me.

To be clear: I am not asking for exceptions—only for Plunge to honor the warranty that was repeatedly acknowledged in past correspondence and resolve a unit that has never worked properly.

My experience is not isolated, as reflected in other recent TrustPilot reviews.