Ordering was easy and your people helped me change shipping address which was appreciated. Making appointment for a call was different. It was a delay in me relaying my desire for a change in the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Plunge All-In!! Unfortunately, it has broken twice. Customer service was excellent and Plunge made it good. But a premium product at such a high price point should have more quality control.... See more
Company replied
Information was clear, product has excellent reviews and I quickly knew what I wanted for my specific needs and designated space. The special price offers on the first day I visited the website chan... See more
Plunge with flawless victory. From my initial contact with Jonathan, thru Caitlin with next day support solution (user error not Plunge), including a gorgeous unit, I could not be happier. Mini came... See more
Company replied
Company details
- #48 of 58 best companies in Wellness Program
- #23 of 32 best companies in Fitness Equipment Store
- #10 of 11 best companies in Sauna
- #2 of 2 best companies in Spa and Health Club
Written by the company
At Plunge, we’re on a mission to help people unlock greater resilience, faster recovery, and sharper mental clarity. Through our high-performance cold plunges and saunas, paired with the #1 contrast therapy app, expert guidance, and our passionate member community, we aim to make the benefits of cold and heat immersion more accessible, effective, and enjoyable for all.
Contact info
United States
- support@plunge.com
- plunge.com
3.8
Great
467 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Plunge is absolute dog water
Plunge is absolute dog water. My buddy purchased a plunge from them a year ago. He’s had 3 leaks, the last being a catastrophic leak, despite plunges advertisements about the reliability and quality of their build. Customer service provided absolutely no solutions other than “hey just purchase another one.” Pathetically bad company and products.
December 17, 2025
Unprompted review
Reply from Plunge
This has been flagged as a false review.
-Plunge Customer Support
Reply from Plunge
Hi Abdul,
Thank you so much for the kind words!
We are so glad to hear you are enjoying your cold plunging and sauna experience!
-Plunge Customer Support
Plunge for the win
Epic Sauna on its way to Nashville Tennessee
The process so far has been seamless and in the middle of holiday season I should have a crispy sauna here in under ten days delivered and installed
December 16, 2025
Reply from Plunge
Hi Ben,
We love to hear it! We hope you enjoy your new crispy sauna during these upcoming winter months!
Please let us know if you ever need any assistance, we are here to help.
-Sean
I recommended Plunge to hundreds until now…
I recommended Plunge to hundreds of people who became customers. I LOVED using my Plunge until the power adapter for the pump stopped working. For months I tried to get the company to honor its extended warranty. Rather than replacing the power adapter (which I had to independently source from China), they sent a replacement pump that required so much technical equipment and expertise that it was non-viable. Further, as a person with impaired hand function, it was an offense to suggest that I could replumb the entire tub. This company's replacement part and service profile is objectively the WORST I've seen.
November 13, 2025
Unprompted review
Reply from Plunge
Hi Kim,
I am sorry to hear about your experience. Although I am not seeing your outreaches or support tickets in our system, I do want to provide any further assistance needed.
We have a vast network of technicians across the contiguous Uniter States.
Whether in warrant or out of warranty, we offer customers for repairs for their units, cost covered or invoiced, respectively.
If there is any further assistance we can provide, please contact us below via a scheduled phone call, or support ticket as needed.
Thank you for allowing us to assist further, Kim.
-Plunge Customer Support
Terrible start! Hoping for a major upgrade
So far the experience has been… not good. I’m hoping to have cause to come back and upgrade this review later. At this point, we’ve been basically forced into going through with a purchase or be charged a 25% “restocking fee” ($2k!) for something they haven’t even shipped to us yet. After ordering they decided our stairwell would be tough for the delivery guys despite 3” of room on each side. So we said if you won’t deliver the order, then cancel it. Which they won’t do without charging us $2k. On top of putting us between a rock and a hard place, it has been a nightmare trying to get a hold of anyone at the company to figure this out with! So unresponsive. But happy to charge us $2k for nothing even though they are the ones making the call about not delivering.
December 10, 2025
Unprompted review
Reply from Plunge
Hi Ben,
I do apologize for any confusion during the purchasing process.
Although we do provide in-home delivery for our All-in products and curbside delivery for our other cold plunge products, our delivery team is unable to provide additional services regarding use of stairs.
https://plunge.com/pages/delivery
We also are able to be reached via email by submitting a ticket via a contact form, or scheduling a phone call below:
https://plunge.com/pages/contact
We are here to assist further however needed.
-Plunge Customer Support
Save yourself the frustration and choose a different company
We ordered a cold plunge and it's been nothing but a hassle from the beginning. Now we haven't even scheduled a delivery and they want a 25% restocking fee ($2000!) for a product that's we never received, hasn't been unboxed, or used. It's taken me a week to get extremely limited responses. They literally won't even answer a phone call and it takes days for someone to maybe get back to you. Do yourself a favor and go find a cold plunge anywhere but at this company. I dread the day I need customer service for my product.
December 15, 2025
Unprompted review
Reply from Plunge
Hi Emily,
We are sorry to hear that you did not have the experience you or we would want for you.
We do have a new system in place to schedule a phone call with us and do apologize for any confusion or frustration this new process may have caused.
I have provided that resource below to allow us to assist further if needed:
https://plunge.com/pages/contact
I do see that my colleague Kristin was able to assist you via a support ticket and find a resolution for you.
We are here to assist further if needed, Emily.
-Plunge Customer Support
Reply from Plunge
Hi Jorge,
So glad to hear everything was easy to use for you along with the information provided was what you needed.
We are here to assist further if ever needed!
-Plunge Customer Support
Thank you Madison for your help!
Thank you Madison for your availability and your contribution to help manage our crate storage issue with your success team partner Kristy.
December 4, 2025
Unprompted review
Reply from Plunge
Hi Patrick,
Thank you so much for your positive comments regarding Madison and our success team!
I will be sure to relay those remarks back to them. We are so happy you had a good experience with them and pride ourselves on our amazing team.
Please let us know if anything else is ever needed!
-Plunge Customer Support
Highly recommended
Craftsmanship, technology, ease of use and installation, color and most importantly, the benefits of cold plunging.
December 11, 2025
Reply from Plunge
Hi Thomas,
We are so happy to hear you are enjoying the benefits of cold plunging at home!
Along with our craftsmanship, technology and easy installation, we truly believe our Plunge's are one of the best investments you can make for your health and wellness.
Welcome to the Plunge family and happy plunging, Thomas!
-Plunge Customer Support
Premium Price, Broken Product (Still), No Support
I regret choosing Plunge. The purchase and delivery experience was disorganized from the start. I was told someone would contact me to schedule the freight delivery, but that never happened.
When the unit finally arrived, the chiller was defective. It has now been over 10 days with no resolution still. For a product marketed as “premium,” their operations and service are surprisingly disjointed. They offer no live support, and after I booked a call with their team, they canceled it without warning and replied by email instead. I’ve spent close to $6,000 and haven’t been able to use the product ONCE.
What’s even more frustrating is the lack of urgency or accountability. The support team seems indifferent to the fact that customers are spending thousands of dollars and receiving no value. You’re left to chase them while they avoid direct communication.
Edited: to The Trustpilot plunge response below—> recommending I “reach out to their support team,” but support won’t take my calls. What a runaround disingenuous reply to make it look to others that they care about my experience.
They’ve also deleting any and all my Instagram comments on their posts attempting / hoping I’ll go away.
Save yourself the aggravation there are other companies offering better service at a lower price. I started as an excited customer, and now I feel the exact opposite.
December 3, 2025
Unprompted review
Reply from Plunge
Hello,
I am so sorry your experience has not been what you have hoped for thus far.
I can assure you we are here to assist. If you can provide a bit of information for us so we can look up your account, or contact us below:
https://plunge.com/pages/contact
We want to assist further in providing that premium experience. Thank you.
-Plunge Customer Support
Delivery process has been confusing
Delivery process has been confusing. App is not very helpful. Excited for the cold plunge. Can you confirm when it’s being delivered?
November 29, 2025
Reply from Plunge
Hi Leon,
We completely understand. I do see your unit is set to arrive tomorrow, December 9th!
I will be sure to send this information to you at the email address above.
We hope you enjoy your new plunge upon it's arrival and are here to help with any questions that may arise.
-Plunge Customer Support
I was quoted one rate and not 24 hours…
I was quoted one rate and not 24 hours later was told to could no longer provide the same promo. The shipping seem like it’s taking quite a bit and there haven’t been any updates. Still looking forward to receiving my plunge but it hasn’t been delivered yet.
November 29, 2025
Reply from Plunge
Hi Kevin,
We completely understand your readiness to receive your Plunge and get your home cold therapy routine going!
Certain promotions did change after the Black Friday holiday and do see that you were still able to receive a discount on your order which I am so glad to see you were able to take advantage of!
Your order was shipped on December 2nd and does look set to arrive by the end of this week.
Please don't hesitate to reach out if you have any further questions or need any other assistance, we are here to help.
-Plunge Customer Support
So far I’m happy I mentioned in another…
So far I’m happy I mentioned in another review I had sent some messages to talk to someone and no one ever got back to me. Haven’t powered up the sauna but it looks great
November 28, 2025
Reply from Plunge
Hi Scott,
I am happy to hear you are happy so far! Although we are not seeing any outreach under the email address shown above or your first and last name, we are here to assist!
If needed, please create a support ticket through the link below:
https://plunge.com/pages/contact
and one of our amazing team members will help with whatever you may need.
Thanks, Scott!
-Plunge Customer Support
In deciding to upgrade my cold plunging…
In deciding to upgrade my cold plunging experience, I looked at and spoke with a number of companies. Only Plunge was able to fully explain how each option would benefit me or not. They did this by asking questions about my situation. Jonathan in particular was extremely helpful and the one who truly help form my decision.
December 4, 2025
Reply from Plunge
Hi David,
We are so glad to hear you Jonathan was able to help you with this upgrade decision!
We truly want to provide any and all answers for our customers so they can make the best choice for them!
We are so glad to chose to go with us at Plunge and can't wait for you to experience our products at your home.
Please let us know if we can ever assist with anything further, David.
-Plunge Customer Support
Delivered on time by a courteous crew
Delivered on time by a courteous crew. Wheeled to my backyard and removed all the packing material. Water cooling as we speak for my first dip later tonight.
November 25, 2025
Reply from Plunge
Hi Jose,
We love to hear it! Your cooling unit in your backyard will provide you with the opportunity to take the plunge anytime you'd like.
Please let us know if you ever need anything!
-Plunge Customer Support
Jonathan L was super helpful!
Jonathan L was super helpful in tackling my issue with trust and smoothness- he’s in sales, and so kindly directed me to customer support, but also escalated my ticket, which I really appreciate.
December 1, 2025
Unprompted review
Reply from Plunge
Hi George,
We are so happy to hear that Jonathan was able to provide excellent assistance to you. We are so grateful for the sales expertise and human touch he provides to each and every person he comes in contact with.
I will be sure to share this directly with him and we are here to assist if ever needed.
-Plunge Customer Support
Not that great I don’t like that I…
Not that great I don’t like that I can’t just call and I have to wait a few days for an appointment especially when it’s an expensive piece of equipment. I still don’t know how to set it up and can’t seem to find instructions
November 17, 2025
Reply from Plunge
Hi there,
I am so sorry that you're experiencing difficulties getting a call scheduled!
We have our call scheduling via our website web portal, however, you can always reach out to:
support@plunge.com and we can get you scheduled for a phone call in that manner, also.
I do see you sent in a ticket this morning and we appreciate you doing so.
I have you scheduled for an outreach from one of our agents this evening and hope to connect and assist further!
-Plunge Customer Support
Easy process and clear website.
November 17, 2025
Reply from Plunge
Thanks for that feedback, David!
I will relay to our website team the positive remarks and so happy to hear it was an easy and seamless process for you.
Please let us know if we can ever assist further!
-Plunge Customer Support
Great Product
We have owned a plunge for over a year and have had great experience and results. In addition to helping with inflammation (which I have seen via actual bloodwork), the plunge is the only thing that has helped reduce my lichen planus, this is a very itchy rash that I get intermittently. The prescribed creams do not help, but the plunge has consistently assisted when I get a flare. Doing the plunge is always hard but I keep with the use because I see results and feel better when I force myself to use it.
November 22, 2025
Reply from Plunge
Hi Harmony,
Wow, we are so happy to hear how our cold plunge has helped you relieve your inflammation along with a persistent itchy rash you had been experiencing.
We truly believe that cold plunging and contrast therapy are some of the most beneficial things we can do for our health and wellness.
Once again we are so happy to hear you are benefitting from your plunging routine. Here's to many more hard but rewarding plunges, Harmony!
-Plunge Customer Support
John Lopez was super knowledgeable and…
John Lopez was super knowledgeable and helpful
November 28, 2025
Reply from Plunge
Hi Mike,
So glad to hear John was able to get you the assistance you needed upon your inquiry of purchase.
We are always here to help further as needed! Thanks again, Mike.
-Plunge Customer Support
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