Plunge Reviews 461

Fast, friendly and gets the job done! Awesome customer support

We experienced a challenging equipment issue with our commercial cold plunge, and while it took a bit of time to troubleshoot, We were fortunate to work with Kristin Suggs. She approached the situation with patience and expertise, and she ultimately helped us reach a solution that worked. Kristin’s dedication and follow‑through stood out, and we're grateful for the level of service she provided. We are looking very forward to receiving our new part and getting our residents back into their favorite new amenity!

Plunge support was easy to work with. I really like their products and my customers love the cold plunge!

Just got off the phone with Kristin, I was concerned reading the reviews and dealing with my issues with my plunge but she was awesome and resolved my issues!

Just got off the phone with Christian at The Plunge. I need to get my cold tub up and running ASAP. He was great. Straight forward answers for my Q’s and a quick solution. He didn’t waste my time or my money - I like that.

The whole process has been smooth and seamless. My Plunge will be delivered this week and I can't wait!

The process was seamless

Steer clear of this company!!!!!!!!

This is the second review of this disastrous company. It has now been over one year and about 150 emails going back and forth with their online help.
Last I left it on my last review, they had agreed to send a technician to come out. He texted me once and then ghosted me.
When I emailed the company again, they were not helpful and now that it's spring in the Midwest, we have begun communicating again.
They first asked me to redo everything we spent over four months going over, and I said no, because I was done being their technician and unpaid employee, and that they should send out the technician. They now won't do it because my "warranty is up."
So, I have spent $800 on additional parts (at their prompting) and countless hours doing their technician work in order to have a product that hasn't worked in over a year. So if you buy from them, you better hope nothing ever goes wrong.

Ordered from Instagram. Been tracking for a few months. Can't wait to use it. Super easy check out.

Jonathon was very helpful and persistent.

My experience with the Plunge team has been phenomenal. Customer service has also been amazing and quick to resolve any issues that I’ve experienced. Highly recommend!

Received my Evolve Air a week ago and have been loving it! As someone that has only just began a journey into better health habits, the customer experience has been amazing from the set up instructions to using the app to track my progress. I’m thrilled to have this great product and see myself buying from Plunge again in the future!

Their tubs are thoughtfully designed—clean, modern, and compact enough to fit in a variety of home setups. Compared to DIY ice baths, Plunge products offer precise temperature control, which is a huge advantage if you’re serious about consistency. The cooling systems are powerful and reliable, allowing users to maintain low temperatures without constantly adding ice, which saves both time and effort.

I had an amazing experience with my plunge! I love the quality and customer service was awesome! I give them a 5-star rating for being so helpful and would recommend their tubs to anyone.

The customer service at plunge is as good as the product. I have had a cold plunge from Plunge for 2 years and referred 5 people to purchase a cold plunge. What separates them from others is their quality of product and more importantly their customer service. They always answer quickly and go above and beyond. I haven't had many issues but when I do, or have a question they quickly address it and support my needs. If they say they will respond, call back, or get to a manager; they always do what they say. I will continue to be a Plunge supporter and will look at their products before any other when purchasing sauna/ plunges in the future. I am a Plunge customer for life and encourage anyone to work with plumge

Great experience! Fast delivery! Definitely recommend the Plunge Pod.

Very happy with my long thought through purchase. Been doing my research for a while and had tons of questions and the staff was great helped me all the way through!

Thank you Ron , for reaching out and resolving the problem! Plunge makes a home made cold therapy tub. Works for recovery, wellness , and mental thoughts. Athletes first choice!

Oscar from customer support has been outstanding. From the time we purchased our sauna through today, he has gone above and beyond to ensure we received exceptional customer service.

We love our sauna and are very glad we decided to go with the Plunge XL model. Anytime I have had a question, Oscar has responded quickly and professionally.

Again, this is a great product backed by outstanding customer service.

I needed customer service to help me out with an issue that came up, Kristin Suggs helped me and was amazing to work with. She had great knowledge of the products and the components.

Thanks plunge!