Plunge Reviews 473

The Plunge sauna came incredibly well-packaged, and took my wife and I fewer than 2 hours to fully assemble. Customer service was responsive and helpful both times we've had to reach out. From being able to sit upright, to stowing benches, to watching the wildlife in our yard through the glass, it's the obvious choice over any barrel.

The Plunge cold tub is a sleekly designed and high quality product. I start every morning in the tub for 3 minutes at 43 degrees. A cold plunge the is the best way to start your day. Before I bought my Plunge tub, I froze buckets of ice every night and put the ice in my bath tub. The Plunge tub eliminated the hassle of using ice and it keeps a constant temperature. The Plunge tub convenience is worth every penny if you are serious about making cold water immersion a regular part of your routine. When I needed to replace a part on my Plunge tub, the customer service team sent me the part under a warranty claim and even bypassed the warranty claim once to get the part to me quicker. I recommend this product for anyone serious about cold water therapy.

We have gone all in on contrast therapy. A family member of ours owns a contrast therapy business and after giving the sauna/cold plunge experience a few tries we had to purchase our own. With Plunge you get what you pay for. It's not the cheapest solution out there but for us was well worth the extra $$ to have a well-built brand you can trust. Had a few questions along the way and their service responded within 24 hours. Extremely happy with our purchase.

I purchased my Plunge in 2024 and want to share my honest experience for anyone considering this investment.

Within the first six months of ownership, the chiller had to be fully replaced, a process that took weeks. More recently, the plastic strainer cap cracked. I remove it every two weeks to clean the strainer, exactly as you're supposed to. Despite this being normal, recommended maintenance, my warranty claim was denied by their third-party warranty company (Xcover), who classified it as accidental user damage. A plastic cap cracking under routine use isn't accidental damage, it's a product quality issue. I paid hundreds of dollars for an extended warranty only to have a claim denied on a part that has to be removed every 10 days as part of basic maintenance.

When I raised this directly with Plunge, their response was that Xcover is a separate company and they have no control over the approval or denial. I followed up and explained that while I understand that, Plunge does have control over how they choose to stand behind their product and their customers. Their final response was simply that they're unable to cover the cost of the part. No resolution, no goodwill gesture, no offer to meet in the middle, just an apology and a closed door. Instead, I'm paying for the replacement part plus shipping and waiting weeks to receive it.

On top of that, during my research before purchasing, I was informed the chiller is rated for indoor and outdoor use. Mine sits outdoors under an overhang with minimal exposure to the elements, yet the exterior is visibly rusting. When I brought this up, their explanation was salt particles from the ocean. I live several miles from the coast. It appears like there's a lot of false information out there related to this product, which is unfortunate for customers who rely on it to make an informed purchasing decision.

I'll give credit where it's due, their customer support team has been responsive, providing daily updates and keeping me informed throughout the claims process. That level of communication is appreciated and shouldn't go unrecognized.

However, responsive support doesn't make up for a product that hasn't held up and a company that ultimately won't stand behind it. I did extensive research before choosing Plunge over the many other brands on the market. I reached out to their team directly for additional insight and guidance, and I went with what I believed was one of the best. After a replaced chiller, a cracked strainer cap, a denied warranty claim, a rusting unit, and a company unwilling to cover a part that broke under normal use, all in under two years, it's hard to feel that way.

I'm not sharing this to deter anyone from purchasing. I'm sharing this because I did extensive research before buying, and I believe people considering a significant investment like this deserve a full and honest picture of what the ownership experience can look like. The product quality and warranty experience have not matched the price point or the brand I thought I was buying into. When it's time for me to upgrade, I'll certainly be looking elsewhere.

No matter how good a product may be there are bound to be issues. How a company treats you when there are issues it what separates, "Those who are!" from "Those who want to be!"

Plunge is definitely "Those who are!". Thank you for taking care of me.

This is easily the worst company that has ever existed. Buy a tub from anybody, but Plunge. Your tub will break all the time and you will not get an help fixing it. I have been waiting six weeks for them to fix my tub. I have an extended warranty until 2030 and they have done nothing to assist help or fix the situation. Do anything but buy a tub from Plunge. Additionally, they have not shipped out our replacement parts. When they did place an order for replacement parts, they then subsequently canceled it because they placed the wrong order. They have not replaced the order or sent it shipping. There is no phone call. There is no conversation. There is nothing from their end to help. This is the worst company that’s ever existed. Do not trust Plunge.

Trying to get delivery update. Tracking number only refers to accessories order which already delivered. No contact info available for delivering carrier.
(update)
What a difference a couple hours makes. I received a call from both Plunge and the delivering carrier contacted me right away and immediately resolved my issue.
Looking forward to setting up the sauna.
Nice to know that excellent customer service exists.

BLUF: Repeated Failures Within Warranty, No Reset of Coverage, and a Resolution Structure That Raises Serious Questions About Confidence in the Product

When a premium-priced mechanical system fails multiple times within its warranty window — is replaced, repaired, and then fails again — yet the warranty does not restart and the financial burden ultimately shifts to the customer, it raises legitimate concerns about whether the company truly stands behind the long-term reliability of its own product.

That has been my experience.
⸻
*Documented Timeline
• May 2024 – Ordered hot/cold chiller.
• ~13 weeks later – Informed the original configuration could not be delivered as sold. I accepted a cold-only alternate.
• August 2024 – Alternate delivered.
• September 2024 (25 days later) – Unit failed.
• October 2024 – Full replacement provided.
• October 2025 (~1 year later) – Replacement failed.
• October 2025 – Repair performed. I was initially advised I would be responsible for parts, shipping, taxes, and technician costs until I documented the prior failure history.
• February 2026 (4 months later) – Same issue reoccurred, with additional symptoms.

*Pattern Observed
• Original unit failed.
• Replacement failed.
• Repair did not permanently correct the issue.
• The same defect resurfaced again.

All of this began within the original one-year warranty period. However, because the warranty does not reset upon replacement, once that one-year clock expired, responsibility shifted back to me — even though the defect had never been permanently resolved during coverage.

The proposed solution after recurrence: a 50% discount toward another chiller (~$2,160 additional out-of-pocket).
⸻
*Structural Concern: How Risk Is Allocated
The core issue is not simply a short warranty. It is how that warranty interacts with repeat failures.

When a defect appears late in the coverage period, repair cycles consume remaining warranty time. If the issue resurfaces shortly after expiration, the customer absorbs the cost — even if the problem is recurring.

In reviewing complaint history on the Better Business Bureau and other independent platforms, I observed multiple complaints referencing equipment reliability and warranty-related disputes. While each case is individual, recurring themes deserve careful consideration before making a high-cost purchase.

Additionally, after submitting 1-star reviews on the official product pages for the products I purchased, those reviews did not appear publicly. I cannot determine the reason. I also have not observed 1-star ratings posted on those pages in recent months. For that reason, I recommend consulting independent review platforms when researching.
⸻
*Consumer Reality
This has been an $8,000+ investment over nearly two years involving:
• Delays
• Multiple mechanical failures
• Replacement
• Repair
• Recurring failure
• Additional cost exposure

If repeat failures within the first year are rare, then resetting coverage after full replacement would demonstrate confidence in the product.

If they are not rare, then a one-year non-resetting warranty materially limits consumer protection.
⸻
*Bottom Line
A company’s warranty structure and resolution approach signal how much confidence it has in its own product.

In my case, repeated failures within the warranty window, followed by strict reliance on the calendar once it expired, raise serious questions about that confidence.

For a premium brand, accountability should extend beyond the ticking of a one-year clock when defects have already surfaced and persisted.

Buyers should carefully evaluate whether the warranty design and handling approach reflect the level of long-term reliability and integrity they expect before committing to a purchase of this size.

I’m updating my previous review because the Plunge customer support team reached out to me directly and worked with me to resolve the issue. I really appreciate them taking the time to review the situation and stepping in to help.

Thank you to the team for stepping in and making it right.

My first interaction with Plunge was a call with Jonathan from their sales team.
Being part of the sales team him and his crew are a big part of the base of the company and customer communication.

I can truly say my experience with Jonathan was amazing.
Answering the phone right away with kindness, understanding and clear communication. Resolving my question with one callback in a matter of minutes.
Extremely good customer service.

Needless to say I’ll be working with him and the plunge team far more for my health journey needs.

Thank you Jonathan, you’re the man!

UPDATE: A member of Plunge's executive team reached out by phone to schedule a call. She did apologize profusely and said, "That is not who we are." She connected me to a tech to discuss the issues (again). I felt someone was talking in his ear because, initially, he was going to charge me for the parts, then suddenly there was no charge. Then he told me I had to install the new pump myself, but then again, that changed, and he was going to schedule a technician to come out. The parts did get shipped overnight as promised by the executive. I scheduled the tech (third-party contractor) to come out within a few days. He replaced the pump. So far, it's running well with good water flow, and I am plunging again. While I am very happy with this outcome, Plunge should consider doing a deep dive (pun intended) into the very large gap between what executives/founders believe their customer service is and what it actually is for consumers.

We purchased the first Gen Plunge over two years ago for roughly $5000. We had to replace the
chiller once already. On Dec 11, 2025, I noticed there was limited waterflow in the Plunge and a
potential leak. I submitted a ticket and since then, I have had ZERO resolution. I have sent over 24
emails with pictures, responding to their questions about lights, wiring, etc. I have sent the same
pictures at least 3 times. All I receive is "this is so and so with Tier 2 customer service" and how
they are going to help but they never do. Then after 72 hours, I get an automated email that says
"since we haven't heard from you, we're closing the case." I have attempted to get resolution over
their FB page through Messenger, and a person did respond (no idea who they are), but says they will make sure my case gets escalated and to add my pictures there, which I have done with ZERO
resolution or help. I have attempted to make an appointment on line to speak with a REAL person
but the first two times I received a message that the Calendly was unavailable. I was able to make
an appointment finally, tomorrow at 9:30. It's scheduled for 15 minutes. I have no assurance this call
will actually happen or help. Based on complaints at the BBB, Trustpilot, and Reddit
reviews, it is CLEAR that this company suffers from a lack of a semblance of customer service, but
they sure are happy to have posts on social media and "influencers" talk about their products. I
guess if you were an early adopter with a first Gen Plunge you are out of luck. What a piece of
garbage. I'd be willing to get 50% back if they took this very expensive piece of crud out of my
yard. It was easier sitting in a horse trough with ice water.

Friendly and responsive staff, no pressure

Ordering was easy and your people helped me change shipping address which was appreciated.
Making appointment for a call was different.
It was a delay in me relaying my desire for a change in the shipping address.
Overall your people were great

My wife began researching cold plunges and found Plunge to be very hard to deal with. And when she ordered, she duplicate a purchase, returned it, and Plunge took a very long time to give a refund, after repeated calls. More recently it seems that AI has taken over their customer service and it is terrible. We wish we'd bought from another supplier. You have to schedule a phone call and their business model seems to be; Waste the customers time and do as little as possible. The app that controls the plunge can only be on one phone, and the manual controls on plunge are difficult . We bought our sauna elsewhere.

The design is the best and the price is the fairest. I bought a "Pod" after much research. The seated position is the best, IMHO.

Poor product and horrible customer service

I wish that I had read reviews before making this purchase. I spent over $9,000 on the ALL-IN, and it began leaking in less than a year.

I reported this to Plunge over two months ago, and they still haven’t helped with my warranty claim.

I’ve read reviews from others stating they are having the same issue with leaking near the filter housing. This design is clearly defective, and Plunge makes it nearly impossible to resolve without jumping through numerous hoops.

I would highly recommend not purchasing anything from this company.

Their products have defects, and they delay resolutions just to frustrate the customer when they know their product is defective

Update: Plunge finally repaired the leaking until on 2/24/26 only for it to being leaking again several hours later. Their products are defective.

The guy talked to by text and set up my invoice and made purchase simple. The downside is the shipping of the plunge itself does seem to be slow.

Great follow up support

I have been working to get my all-in one plunge repaired or replaced for six months. Their customer service is horrible. I spoke with someone on the leadership team, and she started off our call by telling me all the things plunge won’t do to resolve the matter. Including not refunding my money and not replacing the unit. Basically, told me to just deal with their continue attempts to repair. I spent over $10k and haven’t been able to use the unit for several months

Have not received my sauna yet, but have been using my cold plunge for 4 years!