Plunge Reviews 466

Plunge has been a great product and a great company to work with.

The plunge team is very responsive and dedicated to creating a great experience. We love our Sauna and cold plunge.

I was having difficulty communicating with the team and after multiple calls and emails with the support team I was finally put in touch with a Manager, Brian Shannon. As soon as Brian took over my case, the issue was resolved relatively quickly. Brian even followed up with me a week or two later to make sure I was satisfied. Additionally, he helped me with the Xcover team and seeking reimbursement for my warranty repair after the fact.

Love my plunge and their support has been amazing! Just had a killer call with Jonathan Lopez, he went above and beyond to help me get things taken care of!

All very easy on the site. I can’t wait to see how the sauna installation goes.

The mini sauna is exactly what I was looking for. I live in a townhouse and wanted to have a sauna in my garage that was capable of hitting 200 degrees. Assembly was very easy, I had originally purchased the assembly service but when I got it I was to excited to wait so I tackled putting it together myself.
I fit in the sauna comfortably there is room for my wife as well. I’m 6feet 1 inch and I can lay on the bench with feet toward the ceiling and relax or stand on the lower bench and get my upper body closer to the ceiling

I’m almost 47 years old and this has been a game changer for my sleep health. I usually sauna before bed and there hasn’t been a restless night yet. It just relaxes my entire body and truly prepares me to sleep.

I love that I can get the sauna preheating on my phone or set a schedule and have it ready whenever I want. I have it scheduled later in my work week to come on so I can get in before work for a quick pick me up and some gentle stretching inside the sauna to start the day.

I have the sauna paired with the original cold plunge tub and the contrast therapy is a winner for me. Cold plunging is amazing on its own, but it’s not easy. For me a quick 10-15 min sauna session in the morning makes the cold water more manageable. I can increase session time in the cold water and just jump back in the sauna to warm back up. My morning cold plunged at times left my feet cold because I would be rushing to get to work and the sauna has eliminated that.

Plunge has great products and they help me with my training and recovery goals. The combination has limited my daily aches and pains and sleep troubles which is worth every penny.

That new cold plunge all in is looking sweet. Might have to put it on my list for upgrades. Really good looking tub!!

Thanks
Dan

We purchased The Plunge in December 2025, and it was delivered on December 20, 2025. The unit did not function upon delivery and also arrived with visible yellow staining on one side, which appeared to be shipping-related damage.

Both issues were reported immediately. After very slow and unresponsive customer service, the company eventually ordered a replacement part and advised that a technician would contact us. The part arrived last week, but no technician has contacted us, and the unit remains unusable.

As for the visible staining, the company suggested we “use a fiberglass cleaner,” taking no responsibility for delivering a damaged product. The staining issue has still not been resolved.

This is an expensive product, and the entire experience has been extremely disappointing—from delivery of a non-functioning unit, to lack of ownership, to poor follow-through on service. Based on our experience, I would strongly advise potential buyers to look elsewhere. Customer service is clearly not a priority, and the product was delivered broken. After a month a technician came to our home, spent an hour trying to fix the product and we were told he could not fix it, the company will be in touch!
As of February 1, 2026 the company has informed us that they will replace the product. This is what a consumer would expect when making an $8,000 purchase, and we are happy to hear that the company is standing behind the product and warranty. I will update this post with a new rating and additional comments once we have received a working replacement. Thank you

I liked being able to call and talk to a real person. I looked at a lot of different saunas and you couldn't tell what was included or excluded in the total price. I called and talked to Cami and that is what made me feel good about making such a large purchase.

I was very excited once I received my Plunge a year ago. I love the benefits of it. However, I have had multiple issues with my Plunge since purchasing it one year ago. The issues range from leaks in the plumbing to the control unit not working to the compressor not working. The service department had been good to work with up to a certain point, but it has been a major time commitment to coordinate work orders, file reports (they want photos and videos), and meet technicians during work hours. On top of that, they now have a new warranty with a 3rd-party company, Clyde (probably because of all the issues), which reviews all warranty claims to determine whether they are valid. Currently, I am not able to access Clyde, and my cold Plunge is down for another month.

I would not recommend buying from Plunge

I see Plunge commented below. That would be great but here is the response I got from their warranty department today.

Plunge Support
Tue, Jan 27, 10:20 AM (1 day ago)
to me

I understand how frustrating this has been, and I’m sorry you’re feeling stuck.
At this time, Clyde/XCover is the administrator of the protection plan, so all coverage decisions, refunds related to the plan, and claim handling must go through them directly. We do not have the ability to issue a refund for the protection plan on their behalf or override their process

Nathan

Great service. And quick.

Great customer service!

While I’ve had the unit for over a year it has been in service for less than 6 months. After painful customer service process they diagnosed problem as failed chiller. Offered me reduced rate on replacement which still came close to 50% of what I paid for entire unit. Only would provide 90 day warranty on new chiller. They (fraudulently?) claim to have 100% customer approval on website yet they refuse to include my review which has been submitted multiple times. Worst purchase I have ever made.
I have provided my email to you customer service for weeks. You offered a call with your COO who suggested there was nothing he could do as warranty expired. There is no way you are allowing customer reviews to appear on your site as all independent reviews platforms, like Trustpilot have a substantial percentage of very unhappy customers with very consistent themes: faulty customer service, poor equipment quality, inability to talk to humans about poor experience. I am not putting my email on public platform…nor would anyone else. Find another way for me to connect with you!

Prompt shipment was a selling point. Seeing a sauna in person was problematic even in the Seattle area, so i can’t give it five stars.

Working with Plunge was was easy. Great communication communications.

been told multiple different things by different support reps some said I could have my plunge outside under 32 degrees as long as I have the heating element and some have told me I couldn't so I don't have a straight answer very confusing!! Also I ordered the heating element and paid for installation. I was told they would reach out and schedule a time to install after it delivered which never happened! I've now reached out with no response to get a tech scheduled and its been several days the heating part was delivered Jan 3rd and it is now Jan 17th very frustrating!!!!

We received the unit and it has never worked. We contacted customer service, which is awful because they will not simply pick up a phone and call you (or let you call them). Through 26 emails back and forth between 12/26-1/9 they determined it was a faulty part. They are shipping a new power board to me, via ground FedEx, which is taking a week, and the repair person is 2 weeks out after that, so very best case scenario on 1/29 it might work for the first time - well over a month since we received the brand new product.

(also: they did not in fact unpack it and remove debris from the site, like they advertised. The people that delivered it were not equipped nor inclined to take care of that for us - so all of the rubbish is still sitting in my garage, along with the tub that has never worked!)

When I finally complained enough to get a manager's attention and requested a free extended warranty / asking how they would make things right, their only solution is to fix it (no good faith efforts or anything to make up for the lost use and time taken off work for service calls, etc).

I asked to return it since it's never worked and indicated we would like our full refund back and for them to take care of picking up their broken unit. They said I would be charged a 25% restocking fee.

Buyer beware of their awful customer service. I wish I would have read more reviews from others before making this expensive purchase - this is not an isolated experience or issue. They spend a lot of time and money on marketing, selling you a pretty product, but they don't have the means to support you after the purchase.

If there was only a little bit of real-time responsiveness from the beginning it wouldn't have turned into such a frustrating and disappointing experience.

Over the past year of owning an All-in plunge, I am more than impressed. The product is top notch and the user interface on the technology (unit and software) is easy to use and supports the overall experience. I have run into some minor issues, like with anything, and the team at plunge was quick to respond, hands on, and technically aware of what was needed to resolve my issues. I would recommend you purchase a plunge and the All in has exceeded all of my expectations since I joined the plunge world.

I love my Plunge All-In!! Unfortunately, it has broken twice. Customer service was excellent and Plunge made it good. But a premium product at such a high price point should have more quality control. Nonetheless, it makes cold-plunging so convenient that I continue to recommend Plunge. If it hadn't broken twice, I would have gladly given 5 stars.

As a new contrast therapy business, we choose the Plunge all in commercial max as our cold plunges. We bought three of these to go with our infrared saunas purchased from another manufacturer. The first unit started well and cooled appropriately but had a lot of air in the system. Online instructions were appropriate in helping us bleed the system. Unit continues to work well after one month in business. Apparently, units 2 and 3 had zero quality control standards. Unit 2 was constantly having water on the floor upon clients getting in. We just assumed it was from getting in and out. Plunge support was worthless in trying to troubleshoot the situation. Upon getting in myself I noticed the water level rising up to a little hole in the skimmer well. I immediately got out and felt behind the skimmer and sure enough all kinds of water was dripping out of the hole onto the chiller and on to the floor. I checked the other units and the very same hole was sealed off with a little rubber sleeve. Okay, small mistakes can be overlooked (even though all of this water dripping all over the actual chiller likely isn't good for it). We have asked for a replacement rubber sleeve to correct this and we have yet to receive it. I'll guess we can just duct tape it. Additionally, we could not get the chemistry correct on unit 2. Again plunge support found no issues from remote monitoring of the unit. I inspected the unit and found the tank lines on the auto-doser were installed incorrectly (the acid line was going to the chlorine side of the auto-doser and the chlorine line was going to the acid side of the auto-doser). I easily fixed this but with no help from plunge support. Moving on to unit 3. This is the most serious infraction. After only two clients in the first week, we drained the tub and changed the filter per the recommendations. we refilled the tub and noticed immediately the unit would not cool. My wife contacted plunge and finally got a real person, Sean H on a video call. He had very little troubleshooting skills. I specifically, sent him a live facetime video showing him that the drain ball valve was leaking water while not running and the leaking stopped when the pump was turned on. Of course it won't leak when the pump is running because the pump creates a vacuum and will draw air instead of leak water. Air in the line can cause the chiller not to cool as per Plunges website. We have asked for a replacement ball valve and repair and this has not been granted after 3 weeks of this unit being down. Additionally, we are not allowed to repair anything as this voids the warranty as per their website. Furthermore, in plunges determination of the problem Sean informs me that the unit has been checked remotely and the issue is air in the system, the cooling system is working perfectly. The very next day He then informs us that the chiller has failed and is now not under warranty because according to the pics we sent in the unit is too close to the wall and the receptacle cover doesn't have a plastic cover over it. The installation instructions have differing distances off the wall the unit can be. Additionally, it does not state a covered receptacle is needed. Only that it must be ground fault which it is. He heavily implied that this is a failure that we caused due to water. However where the unit is leaking (ballvalve) the water is in contact with the power cord at the non receptacle end (where the power cord that attaches to the chiller electrical system). However, Sean did state that he really advocated for us and stated that plunge will gladly sell us a new chiller at a 40% discount. That's crazy. If we can't resolve this issue this week I will contact an HVAC tech in my area (I know plenty). I will get the unit diagnosed and repaired at my cost and then will sue for repairs and three weeks loss of income if we need to before I buy a new chiller after two hours use. If this unit failed because of water, then it came from the obvious leak. This unit has been down three out of the four weeks we have been open and has severely limited our ability to serve our customers. We clean after every client and only two clients ever used this unit (because it was down) and the receptacle end of the cord has never been close to being wet. Do not trust the warranty and certainly do not trust the customer support this company claims to offer. It is very subpar at best. My wife pushed hard to get a video call tomorrow with a manager and I will gladly remove this review upon getting this issue resolved. I will update this review with whatever resolution plunge determines

We purchased a Version 1 cold plunge that has been broken for months and months. Rather than addressing the known limitations of this first-generation unit, Plunge’s automated support system has required us to repeatedly go through a lengthy insurance claim process each time a component fails.

After waiting days or weeks, we are sent replacement parts to install ourselves, only to discover that another piece of equipment does not work upon installation. At that point, we are told it is “not connected” and instructed to file yet another claim.

We are now on our third consecutive failure, including persistent cooling issues. When operational at all, the cold plunge either functions like a loud outdoor bathtub that has been sitting full for an extended period, or it presents a safety concern due to a nonfunctioning light system. Neither is acceptable.

This is not normal wear and tear. It is a prolonged pattern of failure tied to a flawed first-generation cold plunge that has remained nonfunctional for months. At this point, we should have been reimbursed or upgraded to a newer model that actually works. That resolution should have occurred long ago.

Instead, a sales agent suggested that we sell our broken Version 1 cold plunge on Facebook and then purchase a new unit. I initially assumed this was a joke. It was not.

To make matters worse, the company will not accept returns of broken units or replacement parts. I cannot wait to determine the cost and logistics of disposing of a nonfunctional cold plunge that should never have been left unresolved for this length of time.

I just wonder: do the owners know? Or care?