Plus Holiday Reviews 

182
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, patient, and exceptionally helpful throughout the booking process. People found the booking experience to be very easy and efficient, with agents providing clear information and tailored options. Many appreciated the personalized service, ensuring their holiday plans were perfectly arranged and met specific needs. However, some customers also noted issues with pre-booked tours and transfers, experiencing unexpected changes or no pick-ups at all. Additionally, a few people mentioned a lack of communication or response from the company when trying to resolve these problems.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, patience, and... See more

Holidays

Customers had positive experiences with holidays, with many reviewers expressing satisfaction with the ease... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as easy, efficient, and... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful, friendly, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising agents for being patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Mike initially to get some information about the advertised holiday that we were interested in. He was very professional, patient and understanding and there wasn’t any pressure put on me... See more

Company replied

Rated 5 out of 5 stars

On the 15th of November I contacted plus holidays and spoke with a guy called Gary about booking my short stay in Poland.From start to finish it was a breeze with Gary,he listened to everything I need... See more

Company replied

Rated 5 out of 5 stars

Mike was patient while I dithered . Clear and professional in all our dealings. I changed my mind numerous times . He was so helpful . Got me a great deal . I felt heard and confident dealing with hi... See more

Company replied

Rated 5 out of 5 stars

Michael was efficient and very helpful when enquiring about a holiday. Alternatives were no problem for him and was patient upon replies. A very smooth transaction and I can't wait for the holiday eve... See more

Company replied


Company details

  1. Travel Aggregator

Written by the company

Our team at Plus Holiday has a over 45 years’s experience in providing the best holidays across the world for less. We specialise in a quick, easy and personalised phone booking service, meaning your dream escape is just a call away. Thanks to our proven track record as a fully bonded a tour operator which sells to customers direct. We do our own contracting contract directly with our hotels, ground handlers and various airline partners, so there's no middleman so we offer the best price to our customers. We arrange high-end holidays or low-cost holidays for all budgets to any worldwide destinations. Be it a city break, tropical beach holiday, escorted trips, all inclusive holiday, worldwide cruises or family getaway, our competitive prices and various holiday types keep customers coming back. We have an extensive range of worldwide holidays to Caribbean, Middle East, Indian Ocean, Far East including USA is unrivalled. If you are looking for a personal touch for your honeymoon or wedding, we have the experience to arrange your bespoke holiday arrangements that match your personalise expectations and style ensuring your special day goes off without a hitch.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(182)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The booking was very easy and made via…

The booking was very easy and made via FB messaging.
Mike was very helpful and answered my questions really promptly.

February 29, 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Sarah Ellis,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Advertisement
Rated 5 out of 5 stars

Mike was very helpful to us.

Mike was very helpful to us.. He is always ready to answer any question about the holiday we wanted to book.Will definitely planning to book again with him soon after our prebooked holiday

February 28, 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Gigi Devera,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Mike was very patient and answered all…

Mike was very patient and answered all my questions quickly

February 22, 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Frauke Hennigs,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Outstanding service from Nathan

Outstanding service from Nathan! His expertise and attention to detail made our trip booking effortless. Highly recommend him for hassle-free travel planning. Thanks, Nathan!

February 17, 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Sebastian,

Thank you for taking the time to leave us a review and amazing feedback for Nathan. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Romania

I booked trip to Romania was very easy and the agents Nancy and Mike were very helpful in providing me information fast also God a great deal visiting the dracula castle included and transfers. Have recommended to friends due to the service being great 👍

My only recommendations would be to introduce that you can pay with a PayPal account directly via the link as I had a few suspicions at first due to the deal being Soo good. Also when booking would be good to add the luggage set booking flights as feel wise air added abit on.

December 20, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Thomas Hardwick,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Advertisement
Rated 4 out of 5 stars

Easy booking

We had a great booking experience from Ronald at plus holiday he maid the booking easy and even managed to keep the same quote he gave us in November many thanks.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very Helpful and fabulous customer…

Very Helpful and fabulous customer service

January 11, 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Trudy Acton,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

4 cities in Italy

Mike gave us a good deal and is very helpful and never gets tired of our questions.

January 4, 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Marie,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Just booked a hol through plus…

Just booked a holiday through plus holiday - offered a lovely deal answered all my questions straight away. Resolved any questions about baggage transport and hotel booking.
Excellent service by Mike.

January 1, 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Kevin ODonnell,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Advertisement
Rated 5 out of 5 stars

Booking holiday with Roland

I have booked a fantastic holiday with Roland help, he answered all questions in very quickly and booked the right holiday for me .

January 1, 2024
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Annette Ba,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We aim to provide exceptional service, and it’s always rewarding to hear when we’ve achieved that. Thank you for choosing Plus Holiday, and we look forward to assisting you again in the future!

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

I dealt with Mike an as a first time…

I dealt with Mike an as a first time person ever booking anything like this online I was very nervous he made me feel so at ease and reassured me in everyday very helpful an great at his job

November 27, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Louise logue,

You're most welcome!

At Plus Holiday, we strive to ensure that every customer has a positive and seamless booking experience. It's great to hear that you experienced this during your recent interaction with us.

Mike and our team are always here to ensure that your holiday runs smoothly.

We cannot express enough how much we appreciate your continued loyalty over the years. We always look forward to assisting you and are excited for your upcoming holiday.

Many Thanks,

Regards,
Plus Holiday

Rated 5 out of 5 stars

Translyvania trip

Mike helped book a trip to Translyvania and he was very patient, once booked all
Documents came through. I had a slight hiccup logging into my booking but within 5mins Mike sorted it for me! Thanks Mike!

November 21, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Samantha,

You're most welcome!

At Plus Holiday, we strive to ensure that every customer has a positive and seamless booking experience. It's great to hear that you experienced this during your recent interaction with us.

Mike and our team are always here to ensure that your holiday runs smoothly.

We cannot express enough how much we appreciate your continued loyalty over the years. We always look forward to assisting you and are excited for your upcoming holiday.

Many Thanks,

Regards,
Plus Holiday

Advertisement
Rated 5 out of 5 stars

Thank you Mike for helping me book a…

Thank you Mike for helping me book a holiday to Poland. Very much looking forward to it.

November 18, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Natalie,

Thank you for taking the time to leave us a review and amazing feedback for Mike.

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

This guy Ronald he his a big help for…

This guy Ronald he his a big help for looking a good holiday, he is very nice and helpful, I highly recommended him to anyone.

November 10, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Crisanto,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Booking Holidays

Ronald was extremely helpful, he answered all of my questions and was happy to look at many different options based on what I was looking for. The booking process was very easy and quick once I had confirmed everything I would like. Would definitely recommend them for holiday bookings!

November 10, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Sharline,

Thank you for taking the time to leave us a review and amazing feedback for Ronald. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Mike searched a few options for me and…

Mike searched a few options for me and was very helpful. I had to amend my booking the following day and he sorted it all out for me without issue. Very pleased with the service.

November 6, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Sharon,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Advertisement
Rated 5 out of 5 stars

Mike was very polite and efficient…

Mike was very polite and efficient gentleman, very helpful with sorting everything out for me, will definitely use again.

October 30, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Rebecca,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Dealt with Mike process was fast and…

Dealt with Mike process was fast and smooth.

October 27, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear Harjinder,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

Rated 5 out of 5 stars

Great customer service

Helped to make the booking easy every step of the way by Mike.Thank you
Great customer service

October 19, 2023
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Dear David,

Thank you for taking the time to leave us a review and amazing feedback for Mike. We will pass your kind words onto him!

We are thrilled that you were so impressed with the level of service and managed to get suitable holiday for you.

Please do not forget that we are always happy to help if you have any queries at all.

We hope you have a wonderful time away and that you book with us again in the future!

All the best,
Plus Holiday

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look