Plushshop Reviews 765

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, softness, and accurate representation compared to online pictures. Many people are thrilled with the detailed craftsmanship and the overall appeal of the plushies, often noting their impressive size and cuddliness. However, some customers also noted issues with delivery, with some experiencing significant delays or problems with tracking information. A few other people also felt that the quality of some items was not consistent, mentioning occasional defects like open seams or internal plastic components. While customer service is generally described as responsive and helpful, a minority of people reported difficulties with delivery services and communication regarding order status.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality, softness,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing incredibly fast shipping, even days... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the customer service for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering, shipping (with tracing) and Delivery are great. -1 star because 2 of the ordered plushies had defekts (open seams near and on the Tails) and i don't think this could have happend while s... See more

Rated 5 out of 5 stars

My daughter Marysia is absolutely delighted! The plushies are incredibly soft, beautifully made and look even better in real life. The material feels premium and the details are perfect. They did arr... See more

Rated 5 out of 5 stars

It was my first time buying something from them, but I had heard several good reviews and saw many adds. I was just waiting for the right character to become a plushie and when it did I didn't hesitat... See more

Rated 5 out of 5 stars

My plush just arrived and I’m OBSESSED!! It’s beautifully made, looks exactly like the picture and it was packaged well with little to no damage to the box from being shipped. I highly recommend this... See more


Company details

  1. #2 of 2 best companies in Anime Club

Written by the company

Welcome to PlushShop, the realm of bespoke Anime-Verse born just for you! At PlushShop, we pride ourselves on being the architects of uniqueness, offering a collection of handcrafted and customized anime products that transcend the ordinary. From custom plushies that capture the essence of your favorite characters to accessories that reflect your personal style intertwined with anime magic. PlushShop is your passport to a personalized anime universe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

765 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I am very happy with my Denkimeow!

I am very happy with my purchase. This was a character I really wanted. He is one of my favorite characters from the show"My Hero Acadamia". The character's name is Denkimeow. I like that he is super soft and cuddly. He is large enough for cuddling (17 inches) and the embroidery is of high quality. The design is phenomenal just like the real character. He came with sunglasses. I would most likely buy from them again. I am super happy with my purchase and new friend.

December 31, 2025
Unprompted review
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Rated 5 out of 5 stars

I am very happy and satisfied with my…

I am very happy and satisfied with my plush, they did take some time to arrive however understanding as I am in México, knew this would take time specially due to customs, none the less so happy to finally have them, and will save up for even more, got 2 items and a lovely gift from the company, thank you so much.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Silvermeow and Shadowmeow

I‘ve ordered shadowmeow in August (arrived him in September) and silvermeow in December and he arrived today!! I absolutely love them and they are in good hands 🫶🏻

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

time and quality

The plushie got sent really quickly even tho I live in Poland and usually package's from America or just other continent takes a long time but I got my plushie like a week after I placed an order. The plushie looks really cute and is nice in touch. Now I cuddle with him from time to time.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, perfect anime plush gift

I chose a preorder plush and I was kept up to date, at one point it said it was delivered which was incorrect but I contacted them and they responded within 24hrs to provide me with an update. Once shipped it took about 3 weeks to arrive, it arrived vacuumed and plumped up lovely as it said it would. My daughter was over the moon, so much so that we are going to be ordering 2 more. Thank you x

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Cat plushes!!

i got a shinso cat plush from you guys and it was so freaking cool, it came with all the little parts he has in the anime and i Love that the plush was in the little vacuum sealed thing, it made sure that it didn't get messed up AND when i opened it the plush actually went into the form and not just boxy after a few which was so cool + just awesome. also, you guys actually made it look like how it did in the photo unlike a whole ton of other places which made me like so happy. my sister also got a Toga one and hers was just like mine it was amazing. she loves it and so do i, these were one of our Christmas presents and me personally i think this is like the BEST Christmas present i got this year

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good, will buy again

My order came in quickly. I ordered it with standard shipment so the plush was a square but just after opening she came to the full shape. After a couple of hours there was no sign of ever being squished into the box. My plush is perfect and I'm so in love with her ^^

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Super fast shipping, quality adorable plushes, care instructions and a free keyring of another character in the series!

December 23, 2025
Unprompted review
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Rated 5 out of 5 stars

I ordered a DOMAMEOW

I ordered a DOMAMEOW. It is so nice and beautiful, my daughter was really thrilled. I sent an email to customer service, who replied quickly and helpfully.
5 stars from me.
I have also ordered a Ghostmeow, which we are looking forward to receiving in the new year.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality and fast delivery time

Im verry happy with my order.I got gifted a Kazuha. It got ordered around 2 weeks ago and it's already here. I live in Germany so im more than satisfied with the fast delivery time. While unpacking we just had to laugh cause the squished Kazuha just looked funny and adorable. About 20 mins after unpacking the plushy already inflated back into it's full size. I can recommend plushshop to everyone. Im sure I will be a customer again soon.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Loved it

Loved it! Super soft and fluffy!, best christmas present ever, little hard to open but otherwise loved it

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

That's exactly what I expected

That's exactly what I expected!
I ordered the Rengoku plushy, and was not disappointed by the product at all. The only drawback is that it DOES take a while to travel if you're far from their industry. I live in France, ordered it the 29th November and got it the 18th of December. Tbh the wait was a bit annoying but in the end I'm so happy with my plush ! :DD Very good quality, and despite they have to "squish" the plush to send it, it stretched out perfectly. Go for it if you feel like you need one :))

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Okay, this IS good!!!

I gotta admit I was suspicious of this store. But my daughter wanted a Rosimeow so badly, so I gave it the benefit of doubt. The parcel took a little over 2 weeks to arrive (we live in Austria, Europe) which is okay. When we unpacked the plushie we were in for a surprise. It is HUGE (admittedly none of us had any idea how big 19IN is), it's beautiful with a premium-quality look, the plushie looks exactly as it was pictured, there's no bad smell, nothing to criticise. My daughter is super happy, I'm relieved it wasn't a scam, and it's very likely we're going to buy from Plushshop.com again. Yay!

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

No item received, No customer support

I have placed the order on 25th November 2025.
This is 3weeks later, I haven't received the order , not even processing or shipping notification.
I have multiple emails received for marketing and advertisement though.
I'm very disappointed and unsatisfied that my daughter is going to be without the plush now, and it's not good enough as it was meant to be a gift from Santa.
I have requested refund.

December 17, 2025
Unprompted review
Plushshop logo

Reply from Plushshop

Dear Customer,

Thank you so much for your support to order with us.
Pls accept our sincere apologize for the unhappy shopping experience this time, can u pls send us email with your order no. so that we can check for you?
Pls understand that there are some items are in pre order status which means it takes few days to prepare for shipping. We usually put the shipping date range at the product page where you can find it easily.
Our team will always be ready to help once we get your infomation, pls do not worry.
Thank you so much for your understanding.

Rated 1 out of 5 stars

Ordered on the 4th of December paid…

Ordered on the 4th of December paid alot for shipping it was supposed to arrive between the 5-10th of December and it's now the 15th from all the reviews I don't believe it will be here for the big day itself as I emailed asking where it is and all they offered was a free gift if I order from them again

December 4, 2025
Unprompted review
Plushshop logo

Reply from Plushshop

Dear Customer,

Thank you so much for your support to order with us.
We have checked your order according to the info you left here and your order shipped at 9th Dec, the parcel already arrived to the local post office waitting for delivery at 17th Dec according to the tracking info online. You are welcome to check your email box to find the tracking no.for your order so that you can trace online.
We are so sorry for the shipping delay due to the holiday season, we will try our best to improve the service in the near future to ensure you can get the parcel sooner.
Again, thank you so much for your support. Hope you love the item when u get the parcel.
You are always welcome to contact with our online service team if you need any help.

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Rated 5 out of 5 stars

hawks plushy is awesome

Totally love my hawks plushy he's massive and supper cuddly. So soft, love all the detail. Took a while for delivery but at this time of year it's expected

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Worth the wait

Although the shipping does take a while I order two plushies one got here in a week and the other got here in a little over a month but it’s okay the products are AWESOME and I know my daughter will love it

December 12, 2025
Unprompted review

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