I waited a very long time for a celing light which was also faulty and costed me money. I am wanting to return the item and get a refund. Their website clearly states they accept no refunds or no re... See more
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Purchased some bedding from here and im very happy with the quality and speed of delivery. I changed my mind after ordering and decided i wanted a different design so i used the customer help me... See more
Goods came after long time waiting.Poor communication.l wrote numerous emails requesting update.Never again will l buy anything from them
Overpriced and nothing like what is shown in the picture .. a cheaply produced replica on vinyl .. unfortunately we could not return as the flimsy frame got lost during our house move..
Company details
Written by the company
Welcome to PlushVivo, your dedicated companion in making your house truly feel like home, where your style, your space, and your unique story effortlessly merge. We get that interior design challenges can be puzzling, and that's why we're here to lend a helping hand. Our thoughtfully curated collection of home decor and accent pieces isn't just about opulence; it's about addressing your individual needs and bringing warmth to your spaces. Let us guide you in transforming your living areas, carefully selecting pieces that add elegance and sophistication, all to create a home that resonates with your personal style and stories.
Contact info
the road, ng232fx, southwell, United Kingdom
- admin@plushvivo.com
- plushvivo.com
I waited a very long time for a celing…
I waited a very long time for a celing light which was also faulty and costed me money. I am wanting to return the item and get a refund. Their website clearly states they accept no refunds or no returns which means my money is wasted. No communication links are available
March 11, 2024
Unprompted review
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I told them my product was delivered…
I told them my product was delivered faulty & showed photographs but didn't reply to me & havnt had a refund or anything!!
January 11, 2024
Where do I start .
Well, the " print' looked nothing like the one in the website. When it did come after three weeks I threw it in the bin, go to Wayfair or Dunelm instead
January 2, 2024
Very poor quality
Very poor quality, I'm very disappointed, will not be using the pictures 😢
December 31, 2023
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Goods came after long time waiting.Poor…
Goods came after long time waiting.Poor communication.l wrote numerous emails requesting update.Never again will l buy anything from them
December 24, 2023
The bath mat looked absolutely nothing…
The bath mat looked absolutely nothing like the picture!!
It looked cheap and horrible and the photos had clearly been touched up to make it look better
December 8, 2023
Awful
Well the order from China took two weeks to come and when it the canvas print looked nothing like the one in the advert. 35 pound down the drain as I certainly won't be putting that pile of rubbish on the wall.
January 18, 2024
Unprompted review
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Overpriced and nothing like what is…
Overpriced and nothing like what is shown in the picture .. a cheaply produced replica on vinyl .. unfortunately we could not return as the flimsy frame got lost during our house move..
December 3, 2023
Took way to long to arrive and wrong…
Took way to long to arrive and wrong shade came
December 1, 2023
Deserved a good review…
Bought a Glass vase and it came to me broken. One email and my problem was sorted out. I received a replacement very quickly. Brilliant service.
I don't usually write on reviews only read them, but because of the service I received thought they deserved a good review.
December 15, 2023
Unprompted review
Waited for to long for a delivery
November 25, 2023
Reply from Plushvivo
Hi Lex
We apologise for this.
However, our standard delivery time is 5-15 working days which is stated on our site.
You ordered on the 18th November 2023 and your items were delivered on the 14th December 2023.
This is a total of 18 working days, unfortunately you also ordered during the black Friday period and there were logistics delays that are completely outside of our control as it is the busiest time of the year.
We refunded you 20% of your order as a good will gesture for the slight delay and feel that 1 star is unjustified. Not many companies would give such a big refund for a 3 day delay.
We always aim to to ensure our customers are happy with their service and product and are deeply saddened by this review and are sorry you feel this way.
Thanks
PlushVivo
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Great Vase
This vase that was delivered was superb! Excellent condition, great value for money. I am so glad that I discovered plushvivo. There are so many products to chose from and the prices are reasonable.
Thank you very much!
December 23, 2023
Unprompted review
Just as pictures
Just as pictures. Kept informed, think I could have gone for a bigger size . Really nice quality bath Mat, definitely non slip like it says, and when it gets wet it doesn’t go through onto the floor which is good
November 3, 2023
A* customer service and product
Purchased some bedding from here and im very happy with the quality and speed of delivery.
I changed my mind after ordering and decided i wanted a different design so i used the customer help messenger on the site and the issue was resolved almost immediately.
Very impressed will be using them again.
October 25, 2023
Unprompted review
Not received item
October 16, 2023
Reply from Plushvivo
Hi Julie,
I am really sorry this has happened with your order. We aim to deliver our orders within 15 days, and 90% are delivered within 7 days; however, sometimes there are logistics issues outside of our control. PlushVivo acknowledges this is not an excuse, and we are working on improving our delivery times as we know how important this is to our customers. I have looked into your order and can assure you it will be delivered soon. I really do apologize for the delay and we will get your order to you as soon as possible.
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10/10 Service
Product as described, good quality, responsive customer support - delivery was on time. Would recommend 😀
October 28, 2023
Unprompted review
For a table lamp l ordered for over 3…
For a table lamp l ordered for over 3 weeks and now, l have not received it
October 11, 2023
Reply from Plushvivo
Hi Caius
We sincerely apologize for the inconvenience you experienced with your recent purchase. We take customer feedback seriously, and we're committed to improving our services. Your feedback is invaluable in helping us make necessary adjustments.
We understand your frustration with the extended delivery time, and we'd like to clarify the reason behind it. Some of our products are made to design and then imported to ensure the highest quality and unique design. This process, as you correctly mentioned, can take between 15 to 25 working days, and we do state this on our website during the ordering process to set the right expectations for our customers. Unfortunately the product you have ordered is one of these and it is not within our 5-15 day guarantee.
You can check the product specification and it will be noted there if the delivery is longer than usual. 90% of our products are delivered within 3-7 days but some unique ones can take longer.
We completely understand that long delivery times can be frustrating, and we are continuously working to find ways to expedite this process without compromising the quality of our products. We are currently in early discussions with a new logistics supplier which should shorten the delivery times in the future. We appreciate your patience and understanding as we strive to provide you with the best possible items.
The product that was ordered as a gift…
The product that was ordered as a gift was well received.The item arrived by the date stated and although it was in good condition they thought the packaging was just ok could have done with more bubble wrap round it.
October 15, 2023
Reply from Plushvivo
Hi Janet,
Thank you for your review. We are glad you were happy with the product, and the gift was well received. I have passed your feedback about our packaging onto our warehouse team, and we will strive to do better in the future.
Thanks,
PlushVivo
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