When our boiler stopped working unexpectedly, PM 247 responded quickly and arranged a visit as soon as they could. The engineer was polite, explained the issue clearly, and managed to get the heating... See more
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Be aware that the pricing listed on their website is not an accurate estimation of the price you'll end up paying for the job. essentially the price on the website is a call out fee, you'll be charged... See more
Company replied
If you don't mind paying almost £600 to fix a blocked kitchen sink - its blocked again I would add - fine but if you do try somewhere else
Company replied
I’ve been using PM 247 for my annual boiler servicing for the last three years and I have never had a single issue. They are always punctual, keep me updated on their arrival time, and their engineers... See more
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Company details
Information provided by various external sources
Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour. Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
Contact info
1 Millbridge Mews, SG14 1PY, Hertford, United Kingdom
- 01992586311
- info@pm247.co.uk
- pm247.co.uk
Breach of guidelines
The local oprative was friendly and…
The local oprative was friendly and undertook the work effectively, however the principle company PM247 was less than helpful demanding an extortionate amount for the work before it coud started. the prices quoted were misleading and confusing. Also the work was only guaranteed for 30 days even though it was not stated on the receipt. the drains were blocked again after 30 days and they would not rectify unless I paid them again for doing the same operation
November 5, 2025
Unprompted review
Reply from PM247
I’m sorry to hear about your experience and can understand why you’d feel frustrated by this. It’s good to know the local operative was friendly and completed the work effectively, but it’s clearly disappointing that the pricing, guarantees, and follow-up didn’t feel clear or fair to you. That’s not how we want anyone to feel after using our service.
We’d really like the chance to look into this properly, including what was quoted, what was explained about the guarantee, and what happened when the issue returned. If you’re willing, please get in touch with us and share your job reference so we can review the details and see how this can be addressed.
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Awful service
Awful service
Unclear pricing
Do not use in any situation
December 29, 2025
Unprompted review
Reply from PM247
I’m sorry to hear you felt this way. We understand how frustrating unclear pricing can be, and it’s disappointing to know your experience didn’t meet expectations. We’d genuinely like the chance to look into what happened and review the details properly. If you’re open to it, please contact us with your job reference so we can investigate and see if anything can be addressed.
No mention of call out charge and told they would be able to do the job
We needed a toilet to be urgently fitted for Christmas and couldn’t find a local plumber. The PM247 engineer came quickly and advised that we had the wrong toilet that he wouldn’t recommend fitting. So that part was ok but on the initial call I was never advised of the £144 call out charge I would have to pay - I did ask what would happen if they couldn’t do the job and I was assured that they would be able to do it, so I feel I was misled by that advice. Don’t be persuaded that they can sort your problem only to find they can’t and you have to pay £144 and the engineer won’t leave until you’ve done so!
December 19, 2025
Unprompted review
Reply from PM247
Thank you for sharing your experience, and we’re sorry to hear how disappointed you felt. We understand how stressful it can be when urgent work is needed, especially around Christmas. While we’re glad the engineer was able to attend quickly and provide honest advice regarding the suitability of the toilet, it’s concerning to hear that the call-out charge was not clearly communicated and that you felt misled about the likelihood of the work being completed.
Our call-out fee covers attendance and assessment, but this should always be explained clearly at the time of booking so customers can make an informed decision. We also never want any customer to feel uncomfortable or pressured.
We would like to review this booking fully — including the initial call and the information provided — to ensure it was handled correctly. Please contact info@pm247.co.uk
with your job reference so our senior management team can investigate and respond directly.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Oh dear me steer clear
It's here again..... wish I had read the reviews!
Don't bother with these people!
Tried to charge me £995.00 plus vat to jet was my drain that incidentally after a second opinion does NOT need anything doing to. I don't believe companies like this still exist. Clearly no consciences and just willing to take money from people for nothing. This literally sickens me.
December 19, 2025
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and understand why you feel frustrated. Any recommendation for further work should always be based on the engineer’s on-site assessment and explained clearly, and customers are never obliged to proceed if they choose not to. We certainly do not want anyone to feel pressured or uncomfortable with a quotation.
We’d like the opportunity to review this visit in detail — including the assessment carried out and the advice given — to ensure it was handled correctly and in line with our procedures. Please contact info@pm247.co.uk
with your job reference so our senior management team can investigate and respond directly.
Your feedback is important to us, and we want to ensure this matter is addressed fairly and professionally.
*CON ARTISTS - AVOID*
Please DO NOT USE THIS COMPANY!!!
My mother in law called these out to fix a toilet leak, they quoted £800 to fix a tiny leak (other plumbers we had out have quoted £300 inc!) and they wanted payment up front, which we said we would but on credit card (as per their website it says you can) they kept sending payment links for debit card, phoned them and they said that it wasn’t working only debit card and bank transfer which we didn’t feel comfortable with, so we didn’t wanna go ahead with the job and just pay the call out charge of £144 for a TEN MINUTE look around, they turned rude and kept asking us why and then said they would drop the price, then tried to say we needed to pay more for the call out because he turned off the water when he didn’t even turn it off, we discussed it and he said he would need to when he did the job but he didn’t actually do it. Baring in mind the plumber was still at the premises the whole time and wouldn’t leave until we had paid. They then tried pretending the phone line was bad, and then pretended the guy we spoke to seconds ago was in a meeting, then sent a payment link that didn’t work and then we’re really rude on the phone when we were asking if we could pay over the phone as we wanted the guy off our property. I truly believe they were trying to hanging the time out to charge us over the 2 hour time slot. When we finally paid the guy still wouldn’t move off the property as he said we hadn’t paid (when we asked the person on the phone to let them know and they didn’t) he finally moved when we asked him to phone the company and check but then he just moved his van off our drive and across the road and just sat there!!
AVOID!
December 19, 2025
Unprompted review
Reply from PM247
We’re very sorry to hear about your experience, Clarissa, and we understand why this situation would have been distressing — particularly involving a family member. The behaviour you’ve described does not reflect the standards of professionalism, communication, or conduct that PM247 expects from its engineers or office team.
All call-out charges, payment methods, and quotations should be explained clearly and calmly, and no customer should ever feel uncomfortable or pressured on their own property. We take concerns around conduct, communication, and payment handling extremely seriously and would like to review this matter in full.
Please contact info@pm247.co.uk
with the job reference and any correspondence so our senior management team can investigate the visit, the quotation process, and the communication you experienced, and respond directly.
Your feedback is important to us, and we want to ensure this is reviewed thoroughly and professionally.
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not sure trustworthy at this point
Initially I thought the service was really good because I had an emergency with the flush and the plumber was there within 2 hours and polite and knowledgable. However I did my research afterwards and realised the price I paid was super expensive. But also, the reason why I am taking now the time to leave a negative review is because I got a call from their customer care rep who asked me how the experience was, and I said I was happy with it, despite it being expensive. then she asked me to leave the positive review in exchange for vouchers. I did, emailed them a few times and never heard back, nor received a voucher. so I am quite disappointed, as I feel like I have been taken advantage of.
November 28, 2025
Unprompted review
Reply from PM247
Thank you for taking the time to share your experience. We’re pleased to hear our engineer was able to attend quickly during your emergency and that you found him polite and knowledgeable. However, we’re sorry to hear about your disappointment afterwards, particularly regarding pricing concerns and the follow-up communication you described.
We take feedback requests very seriously, and any incentives or vouchers discussed should always be honoured clearly and appropriately. It’s concerning to hear that you felt let down after following up, and we would like to review this matter fully — including the call you received and any correspondence that followed.
Please contact info@pm247.co.uk
with your job reference and details of the communication so our senior management team can investigate and respond directly.
Your feedback is important to us, and we want to ensure this is addressed fairly and transparently.
Very poor service
Very poor service. They took £144 in advance and they couldn’t find the leak. Am telling you, I regret calling them; my bad I have not seen the reviews before I call. Very disappointed
December 16, 2025
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and understand your disappointment. The call-out fee covers the engineer’s attendance, assessment, and time spent investigating the issue, even if the source of a leak cannot be immediately identified. That said, it’s important to us that customers feel the visit was handled thoroughly and professionally.
We would like to review your job in detail to understand what was checked and see if there’s anything further we can do to assist. Please contact info@pm247.co.uk
with your job reference so our management team can look into this and respond to you directly.
Your feedback is important to us, and we appreciate you taking the time to share it.
Inflated pricing and overcharging
I SAVE OVER £470 BY SORTING THE JOB MYSELF!
Initially, I called PM247 following a google search, as my usual plumber was unavailable. My toilet was running through and needed internal parts replacing on a concealed cistern. It was not an emergency and I had already isolated the water in the cistern. I had also identified the parts that needed replacing. I phoned the company and was dealt with promptly and promised a plumber that day even though I said it was not an emergency. The friendly chap came around and looked at the job. I explained I had identified the parts needed and could he also do another toilet that had similar problems. I had looked at the cost of the parts on toiletspares.co.uk and the order would be £268.90 for next day delivery. The plumber went back to his van and within minutes I was emailed a contract and invoice from main office for over £950! This included the Investigation charge of £144.
When I phone the office, they were unable to provide a breakdown of costs or individual pricing, when I questioned the large invoice amount. I felt pressurised to sign the contract and was told that I didn't understand how the system worked. They sales person was extremely patronising and pressurising.
I understood exactly how the system worked... they were overcharging.
I wrote an email of complaint and requested my deposit back less the £144 call out for a non-emergency.
I ordered the parts myself and another local plumber replaced two toilets for £84.00. One hour work, and no call out charge for his initial visit. Even taking the hit on the £144 I still saved myself £450.
DO NOT use unless a dire emergency.
November 27, 2025
Unprompted review
Reply from PM247
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that you were unhappy with the quotation and the way the process was explained to you. All prices provided after an engineer’s visit are fixed prices based on the confirmed scope of work, labour, parts, warranty, and service delivery, rather than a breakdown of individual components. Customers are never obliged to proceed if the quotation is not suitable.
That said, it’s important to us that communication is clear, respectful, and that customers never feel pressured or spoken to dismissively. The experience you’ve described is not what we aim to deliver, and we would like to review your booking, the quotation, and the communication you received to ensure everything was handled correctly and in line with our procedures.
Please contact info@pm247.co.uk
with your job reference so our senior management team can investigate this fully and respond directly.
Your feedback is important, and we appreciate you raising these concerns so they can be properly reviewed.
I gave a very precise description of…
Poor business practice - very shady. I gave a very precise description of what the work would entail and I was given an indicative price for it. The plumber turned up and assessed the worked which was exactly as I described it previously, except that I had now removed from it the installation of a shower. So the job was now a smaller job. I was phoned by someone from the company who said that the job was now going to be £145 more than the indicative price. I said that the description I gave when they quoted me was exactly as the plumber had identified, except that the job didn't now include the shower installation so it should have been a cheaper quote not a more expensive one. The person said that the price is what has come up on the system. I asked why they didn't use this system when they first quoted me and his reply was that they cant use the system for quotes. I pointed out the problem with this approach as it is unfair and misleading as people are likely to proceed, even with the higher quote that is given on site as they now will have to pay a cancellation fee of £175 if they didnt agree to the higher price. Where the job is exactly as described then the price should not be changed. I think this is an exploitative and unfair practice. It reflects badly on the company to be operating these shady practices.
Dont touch them with a barge pole.
December 10, 2025
Unprompted review
Reply from PM247
Thank you for taking the time to share your experience, and we’re sorry to hear that you were unhappy with the process. All indicative prices given over the phone are based solely on the information provided to us before an engineer attends. Once on site, the engineer carries out a full assessment and the fixed price is generated based on the confirmed work required. Customers are never obliged to proceed with the quoted work if the price is not suitable.
That said, the situation you’ve described — where the job details matched your original description and yet the price increased — is something we take seriously. Our aim is always to be fair, transparent, and clear about costs, and we would like to review your case fully to understand exactly what happened and ensure it aligns with our procedures.
Please contact info@pm247.co.uk
with your job reference so our senior management team can investigate and respond directly.
Your feedback is important to us, and we want to ensure this is handled thoroughly and professionally.
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Do not use this company !!!
Do not use this company ! The people on the phone are very rude and unprofessional. They wanted £144 for call out which ok, I agreed to but I wish I read the other reviews before before dealing with these people. They need to be shut down. I do not need to say more as many customers have explained a lot on here already on how bad these people are. Once I paid them £144 for call out I had to tell them to stop contacting me. Very bad service
December 10, 2025
Unprompted review
Reply from PM247
Thank you for sharing your feedback, and we’re sorry to hear about your experience. Our team should always communicate clearly and professionally at every stage of the booking process, so it’s concerning to hear that this wasn’t the case for you. The call-out fee covers the attendance and assessment, but you should never feel uncomfortable or pressured when dealing with us.
We’d like to review your booking in full to ensure everything was handled correctly and address any concerns you may have. Please contact info@pm247.co.uk
with your job reference so our senior management team can investigate and follow up with you directly.
Your feedback is important to us, and we want to make sure this is handled thoroughly and professionally.
Overcharged for an incomplete job
Overcharged for a small job, didn’t complete correctly, leaving a leak. Charged more to rectify
December 8, 2025
Unprompted review
Reply from PM247
We’re very sorry to hear that you were not satisfied with the service provided. Any work carried out should be completed fully and correctly, and it’s concerning to hear that you experienced an issue afterwards. We would like to review this in detail to understand what went wrong and ensure it is addressed properly.
Please contact info@pm247.co.uk
with your job reference so our senior management team can investigate and follow up with you directly.
Your feedback matters to us, and we want to ensure this is resolved fairly and professionally.
Over the top pricing
Over the top pricing.I arranged a call out the next day so it wasn’t really an emergency problem.Time was to be between 10-12 but turned up at nearly 2.There for about 90 mins( being a bit generous with that estimate )basically service a combi boiler,change the batteries( which i supplied)in my boiler controller.check to see if the radiators needed bleeding ( which they didn’t).Reduce the pressure in the system as it was nearly 2 bar and pressurised the system.charged £534,including about £80 vat and the £120 call out fee.And supposedly the bill was discounted ,by how much I don’t know,for the delay in getting to me.Harry,the engineer,seemed a nice enough bloke but I wouldn’t recommend this company to be honest.All anybody wants is a fair price for a fair job and I know about costs all going up but I think this company is over priced in my opinion.like other people, I wish I had done due diligence and checked the reviews first.Had I done,I would NEVER have gone to this bunch of thieves
December 9, 2025
Unprompted review
Reply from PM247
We are grateful for your review. It is nice to know that the technician was nice and even completed the work professionally, but we are sorry to find out that you were not happy with the total cost and the time for your appointment. All prices should be made clear before starting the work, and delays should be communicated properly - so it is troubling to hear that your case was not clear in this regard.
Our fixed-price system is composed of the presence of the technician, labor, diagnostic checks, and others, however, we understand that customers expect full clarity and fair value at every stage.
We would like to review your booking in full to ensure everything was handled correctly. Please contact info@pm247.co.uk with your job reference so our senior management team can investigate and respond directly.
We genuinely appreciate your feedback and want to make sure it is addressed fairly and professionally.
Disappointed…
The plumber turned up 2 hours after the expected time. Looked the shower and told me that he could disable it, not be able to use, or replace it. To replace it I was told that he would probably have to take the tiles off the wall so I would need to have it retiled as well. He contacted the office who gave me a quote for nearly £1000 and that does not include retiling. I of course rejected the quote but still had to pay the £120 call out charge plus VAT. Beware they do not tell you about the VAT extra. Called another plumber and had the work done at half the price and no retiling of shower cubicle was needed. Would never entertain using this company again
December 1, 2025
Unprompted review
Reply from PM247
Thank you for sharing your experience, and we’re sorry to hear that you were unhappy with the visit. The call-out charge covers attendance, assessment and advice, and customers are never obliged to proceed with the quoted work if it is not suitable. However, the cost, potential remedial work and options should always be explained clearly and transparently so that you can make an informed decision, and it’s concerning to hear you did not feel this was the case.
We would like to review this job fully — including the quotation provided and the assessment carried out — to make sure it was handled correctly and in line with our procedures. Please contact info@pm247.co.uk
with your job reference so that our senior management team can investigate and follow up with you directly.
Your feedback is important to us, and we want to ensure it is addressed fairly and professionally.
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I had a hospital appointment and…
I had a hospital appointment and kitchen sink tap is broken due to it leaking. They told me on the phone it would be 120 to investogate/tighten/works. They sent someone out and didnt take a look just said it would need to be replaced entirely as tightening or changing valves rarely work (why would they not have told me this at the very beginning?!) They also sent out another company just draining or something similar. They quoted me nearly 600 pounds for a tap!!!! I told them absolutely no ans they still wanted 120!!!! As i had hospital appointment i paid 90 to jjist get them out. Tap still broken. Scam company
December 3, 2025
Unprompted review
Reply from PM247
We appreciate your effort in sharing your experience with us, and we apologize for the disappointment you have felt. The charge for our call-out includes the technician's attendance, assessment and giving of advice on the spot, and any further work is always quoted beforehand as a fixed price. Customers are never forced to go ahead with a replacement if the estimate is unsatisfactory.
It's troubling to know that you found the options not sufficiently explained, and we are willing to take the time to investigate this matter so as to ensure the communication was properly handled. Please email info@pm247.co.uk with your job reference so that our senior management team can access the complete details of your visit and get in touch with you directly.
Your feedback is of great importance to us, and we are committed to ensuring it is dealt with in a fair and professional manner.
Taken for a ride. Waste of time.
I had a very disappointing and confusing experience with PM247. When I called, I was told it would cost £144 (£120 + VAT) to drain the radiators and replace a TRV pin. At no point was I informed that this fee was simply for the plumber to come out and diagnose the issue.
When the plumber arrived, he inspected the system, went back to his van, and shortly after I received a call from PM247 demanding payment of the £144 upfront. Only then was I suddenly told that the actual job would cost £1,194. This was a complete shock, as none of this had been made clear beforehand.
To make matters worse, the company stated that the plumber would not leave my property until I made a bank transfer. This felt extremely pressuring and unprofessional.
The prices quoted were exorbitant, far beyond the typical market rate for this type of work. I would strongly recommend seeking out a transparent and honest local plumber instead. My experience with PM247 left me feeling misled and taken advantage of.
December 4, 2025
Unprompted review
Reply from PM247
Thank you for taking the time to share your experience. We’re very sorry to hear how you felt during the visit, and we fully understand why the situation would have been upsetting. Our call-out charge and assessment process should always be explained clearly before an engineer attends, and you should never feel pressured or uncomfortable at any stage of the job.
All further work is quoted as a fixed price after the engineer’s assessment, and customers are never obliged to proceed if the quotation is not suitable. What you’ve described does not reflect the level of clarity, professionalism, or communication we expect from our team.
We would like to review your case in full — including the phone call, the visit, and the quotation provided — so our senior management team can investigate properly and respond directly. Please contact info@pm247.co.uk
with your job reference.
Your feedback is important to us, and we want to ensure this is addressed thoroughly and professionally.
Reply from PM247
Thank you for your feedback! We’re glad to hear you were kept updated and that our team arrived on time to complete the work efficiently. We truly appreciate your trust in PM247!
Absolutely outrageous cost....yes they…
Absolutely outrageous cost....yes they send people quickly but at the end of the day if you have a plumbing issue/leak etc it's mostly important to get someone out quickly so they really are taking advantage of people. They charged my £120 plus VAT and after 2 mins of barely looking at my leak/small flood area, left my property to go to their van. After about 10 mins they hadn't returned and I received a phone call from their company saying to do some proper investigation I would need to pay £295. This is extortionate and I am sure a completely unnecessary price. I couldnt afford their investigation price so had to pay £144 just for them to have stood over the leak for 2 minutes. I think they are absolutely crooks and would strongly advise you do not use this company!!
December 1, 2025
Unprompted review
Reply from PM247
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. Our engineers assess the issue on arrival and provide a fixed-price quote for any further investigation or repair, and customers are never obliged to proceed if the proposed work or cost isn’t suitable. You should always feel fully informed about what’s required and why, so it’s concerning to hear that this wasn’t your experience.
We would like to review your visit in detail — including the assessment, the quotation provided, and the communication that followed — to ensure everything was handled correctly and in line with our procedures. Please contact info@pm247.co.uk with your job reference so our senior management team can investigate this properly and follow up with you directly.
Your feedback is important to us, and we want to make sure it’s addressed thoroughly and professionally.
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I called pm247 as I had a problem
I called pm247 as I had a problem, they were very helpful on the phone & arranged to send someone out that day, the guy arrived exactly within the 2 hour slot that they said he would & dealt with the problem quickly & efficiently, I would definitely recommend them!
November 24, 2025
Reply from PM247
Thank you for your lovely feedback! We’re delighted to hear our team was helpful from the first call, arranged a same-day visit, and that the engineer arrived on time and resolved the issue efficiently. We truly appreciate your recommendation and your trust in PM247!
Reply from PM247
Thank you for your feedback! We’re glad to hear you found our service fast, helpful, efficient, and polite. We truly appreciate your support and trust in PM247!
Fast, professional and efficient
Responded to an emergency callout, and also helped manage an emergency amendment to the original callout (due to a bit of a medical issue at my end)... still helping ensure this was the sameday despite the changes. The plumber was professional and courteous and the work was completed efficiently and well. Thank you.
November 19, 2025
Reply from PM247
We are grateful for your insightful remarks! It is a big pleasure for us to have been able to make the necessary amendments to your callout and at the same time help you on the same day. Hearing that the plumber was skilled, friendly, and could do the job quickly is really awesome. Your compliments and your confidence in PM247 are valued very much — good luck to you.
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