PMT Online Reviews 

18,914
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 3 out of 5 stars

I paid for new and they sent a used item. It was at the end of their life which may have influenced their action. I finally got a credit note contribution just before they went under. A sad loss and s... See more

Rated 5 out of 5 stars

I didn't end up keeping the unit - a B-stock Yamaha DM3 mixer - as the workflow was too basic and it would ideally need a Dante to make it worthwhile at all. PMT's returns service was fantastic an... See more

Rated 5 out of 5 stars

We had no knowledge at all about the guitar we wanted to buy for our daughter on her 18th. The chap I spoke to was phenomenal!!! Worked to our budget, collected information about our daughter to m... See more

Rated 5 out of 5 stars

Good price & everything looks fine. The box the power brick was in was a bit battered although it was packaged well. Unfortunately let down by the Parcelforce 48hr service which meant the recipient di... See more

Company details

  1. Musical Instrument Store
  2. Audio Visual Equipment Repair Service
  3. Electronics Store
  4. Hi-fi shop
  5. Software Company
  6. Home Audio Store

About PMT Online

Written by the company

PMT Carousel

Here at PMT Online, we know the importance of getting the right gear for you. That's why we stock a huge range of the industry's latest and greatest in Guitars, Amps, Keyboards, PA, and more. With 12 UK locations, including our pioneering experience stores, we give our customers the chance to try out industry-leading gear like they would in the comfort of their home or a studio. Whatever level you're at, find the right gear for you in our huge collection.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.5

All reviews

(18,914)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

PMT Oxford Owes Me Money 😠

PMT Oxford Owes Me Money 😠
I bought 2 rechargeable batteries for £88.97 from a guy called Richard.
I only just found out last week that all the PMT SHOPS are closed down.
PMT in the past has received thousands of pounds from me for various items etcetera.

June 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, ordered on Saturday and my order arrived on Tuesday as suggested. Website is easy to navigate and the item i purchased was competitively priced.

June 7, 2025
Rated 5 out of 5 stars

Powerbrick

Good price & everything looks fine. The box the power brick was in was a bit battered although it was packaged well. Unfortunately let down by the Parcelforce 48hr service which meant the recipient didn’t receive their birthday gift in time.

June 6, 2025
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Rated 5 out of 5 stars

Gift card online

I ordered a gift card online for a present as I don't live near to PMT any more.
It arrived about 3 days later, great service and also nice to be able to give a physical gift card for a present instead of an e-card!

June 6, 2025
Rated 5 out of 5 stars

Six string happiness

Great to deal with and the guitar was as advertised so really happy. The only thing that irked was being added to a newsletter without asking to be but after an email them that said they would review that. Fair do’s. I would definitely use them again.

June 5, 2025
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Rated 1 out of 5 stars

delivery costs are steep

delivery costs are steep, and you don't get a postage back if you return an item.

June 10, 2025
Unprompted review
PMT Online logo

Reply from PMT Online

Hi Rob, Thank you for your feedback. We've checked our records and unfortunately, we're unable to trace any orders associated with your name or details. If you could provide more information, we’d be happy to look into this further. thanks Sarah

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