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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, encountering issues with downloads and being forced to publish designs before withdrawing money. Customers frequently report problems with their subscriptions, with changes to terms of use and concerns regarding content usage rights despite purchasing lifetime plans. Reviewers also express strong negative opinions about the products, citing issues with image licensing and the quality of downloaded content. Many consumers were unhappy with the company's communications, citing issues with the tone and content of messages regarding alleged policy violations and payments. Additionally, people found it difficult to contact the company, with some emails being flagged as spam and a lack of clear communication channels.

What people talk about most

Website

Customers consistently note negative experiences with the website. Many reviewers advise avoiding the site... See more

Subscription

Users describe negative interactions with subscription, often expressing frustration and anger. Many... See more

Product

Clients share negative opinions on product. Many reviewers report receiving copyright infringement notices... See more

Claim

Consumers express significant dissatisfaction with claims, particularly regarding copyright infringement.... See more

Customer communications

Reviewers highlight negative aspects of contact. Many customers report receiving aggressive and threatening... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Took out a 1 month Premium plan in 2018 with unlimited full use license and downloaded a few images on three occasions during the course of that month. The plan also included permanent use though they... See more

Rated 1 out of 5 stars

I mistakenly uploaded free, AI-generated Non-commercial images to PNGtree. PNG is not willing to delete my files. Even though they have a file deletion policy, they still refuse to remove them. I... See more

Rated 1 out of 5 stars

They're sending threatening emails to people accusing them of 'copyright infringement', and the solution is to buy one of their plans, or they will pursue legal action. They absolutely will not pursue... See more

Rated 1 out of 5 stars

This company is a bottom-feeder scam site. DO NOT engage. They are harassing people via email for supposed "copyright infringement" of art that was legally purchased elsewhere, using scare tactics to... See more


Company details

  1. Graphic Designer

Information provided by various external sources

Pngtree provides free download of png, png images, backgrounds and vectors. Millions of high quality free png images, PSD, AI and EPS Files are available.


Contact info

1.2

Bad

TrustScore 1 out of 5

293 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Don't waste your money

Don't waste your money! This is a scam. They get you to purchase their top most expensive plan saying you get everything/always and then they come up with a new angle with a new name say.... Oh wait, now we have a new plan (getting just what you have already paid for) and they try to get more money from you.

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

Biggest Scammer

I paid for a lifetime plan. But after some time, they started charging more, even though I am a premium member. and finally they blocked my account; now I can't access my account. So my money is wasted. So don't pay a single penny on this website. This is the big scam.

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

Regret

completely waste of money, Free account literally same as Subscription account

April 5, 2024
Unprompted review
Rated 3 out of 5 stars

Lifetime deal but can't use it

I'm publishing this review as a user, not as a designer. I subscribed to their Lifetime Deal (LTD) 2 or 3 years ago, and had access to the premium catalog. Now they've added an "Enterprise" catalog that I don't have access to unless, of course, I pay for it ($299/year). That's unfair.

May 1, 2024
Unprompted review
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Rated 1 out of 5 stars

AVOID AVOID AVOID

Don't go near this company they only inform you of the restrictions after you have paid. They have refused to confirm my request for a refund stating "Jet Lag" as a reason.
Absolutely disgraceful. AVOID AVOID AVOID.

March 26, 2024
Unprompted review
Rated 2 out of 5 stars

"Pngtree is not a reliable platform for…

"Pngtree is not a reliable platform for design sellers. I have noticed multiple instances where they unfairly reduce earnings from designers. For example, if I earned $5 on 3/14/24, after 2 days, they deducted $2 without valid reasons. This has happened repeatedly, indicating a pattern of unfair practices."

March 2, 2024
Unprompted review
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Rated 2 out of 5 stars

I signed up for a lifetime license but can barely download any images

I signed up for a lifetime license way back in January 2017 when they just started. I think I only paid $40 thinking I will be able to download images no problem. I was able to use hundreds of their images, pngs, jpegs since then. But now when I go to their website, I'm bombarded with pop ups to sign up for an Enterprise subscription. Based on the negative reviews here, I'm NOT going to subscribe as the website is becoming a scammer. My lifetime license is a fraud as they only have few images I can download. 90% of the images I like are now within the Enterprise license. Pngtree is Chinese owned so they don't care if Trustpilot is littered with one star review of their website. People running the website should be ashamed of themselves.

March 3, 2024
Unprompted review
Rated 1 out of 5 stars

Just Don't Fall For Their Scam.

Like many others have stated, I paid for the premier plan and for a couple of months, I was able to download pretty much anything I needed and then it all changed and most of the images of better quality were moved to their ridiculously expensive 'enterprise' plan. What is enterprising about ripping people off? I looked through most of the Trustpilot comments on Pngtree and quite literally, the only positive comments are clearly written by people who work at Pngtree. The detail that the positive reviews go into are just not what your average Joe or Josephine would say. Just awful.

March 3, 2024
Unprompted review
Rated 1 out of 5 stars

As with most people here

As with most people here, I am very disappointed with their pricing plan. I subscribed to a lifetime plan, and then they have a new plan is Enterprise, ok! I subscribed to it, and now you know what, I am crazy with their captcha protected. Solve 3 captchas with no success, again and failed again. Poor site!

February 12, 2024
Unprompted review
Rated 1 out of 5 stars

A premium lifetime acct must not be for my lifetime!

I have purchased a "premium" account and everything worked fine for a while. Now every time I want to use my "premium lifetime" subscription the site wants me to buy it again. pngtree has reactivated my acct twice however I am now dealing with a 3rd incident and they have NOT responded. I hate leaving a negative review however I am experincing poor business ethics from pngtree.

January 23, 2024
Unprompted review
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Rated 1 out of 5 stars

I signed up for a lifetime premium…

I signed up for a lifetime premium account which enabled you to access all images. They have now added an enterprise account. Everytime you click on a design that you like it is in the enterprise account and you don't have access to it. I definitely would not recommend PNGtree to anyone for this reason.

December 1, 2023
Unprompted review
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Rated 5 out of 5 stars

PNGTREE is not only a platform for…

PNGTREE is not only a platform for design resources, but also a platform for designers to communicate and share with each other. Here, you can see the works and creativity of other designers to inspire yourself. At the same time, you can also share your works for others to appreciate and comment on.

December 1, 2023
Unprompted review

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