would like To help each other.dislike don't withdraw but not pay.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Reviews shaping this summary
This is a versatile broker with many beneficial conditions. There were so many payment options and I couldn’t understand which one I should have used. In any event, I chose a crypto payment Ethereum f... See more
Company replied
The overall amount of payment methods, and the whole sysytem is impressive,. Because I havent seen so much, and it was very convenient. What I liked is that it's very quick if you do crypto, and you d... See more
Company replied
This broker had +100% on deposit for Lunar Year, end of Febuary, so I joined. To me, the biggest difference that I found is the copytrading. I copy from a few top guys, and for some reason this broke... See more
Company replied
Company details
Written by the company
If you’re looking for a complete trading experience with many assets, trading tools and devoted client support, Pocket Broker is a great option. Pocket Broker is a renowned online trading platform offering a range of financial instruments in various types of trading. Pocket Broker has cultivated a global community of users by providing exceptional trading conditions. The company offers a proprietary trading platform with a user-friendly interface for both desktop and mobile devices. It includes various trading tools, including social trading, tournaments, and analytical resources. MetaTrader 4 and MetaTrader 5 are available for more convenient trading. With access to an extensive selection of over 100 trading assets and no commission policy, Pocket Broker is one of the most appropriate options for beginners and seasoned traders. Customer support is available around the clock via various methods such as live chat, email, support requests. The platform allows communication with fellow traders and exchanging trading ideas. Pocket Broker has a low-entry deposit and a risk-free demo account that will enable you to blend into trading more smoothly. With quick trade execution, cost-effective trading, and overall robustness, you will get the best experience possible. Join the community of Pocket Broker traders now!
Contact info
Costa Rica
- pocket-broker.com
3.3
Average
252 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are selective in their scaming activities. …
They refused my withdrawal request with no reason and offered no solution. They have refused to respond to my email to their customer service over a month now. They also did not respond to my support request in the help section on the broker platform. They seem to be selective on who they scanned. That is why you have good and bad reviews. Unfortunately am experiencing the bad side.
December 4, 2025
Unprompted review
Reply from Pocket Broker
Dear Trader,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way and understand how frustrating it can be when a withdrawal does not go as expected.
We would like to clarify that withdrawal requests are never declined without a reason. If a request cannot be processed, the reason is always communicated to the client either within the support request on the platform or by email. Likewise, all inquiries sent to the correct support channels are reviewed and answered.
As we cannot identify your account based on this review alone, we are unfortunately unable to check the details of your case here. To help us look into your situation properly and provide assistance, we kindly ask you to contact our support team directly through a support request on the platform or via email at support@pocket-broker.com, including your account details and a description of the issue.
Please rest assured that we do not differentiate between clients, and all requests are handled according to the same rules and procedures. We genuinely hope this matter can be clarified and resolved for you.
Kind regards,
Pocket Broker Team
would like To help each other.dislike…
would like To help each other.dislike don't withdraw but not pay.
November 11, 2025
Unprompted review
Reply from Pocket Broker
Dear Hagenimana,
Thank you for your feedback.
We have reviewed your account and can see that you have made some deposit attempts that were not completed successfully. We can also confirm that you have not yet submitted any withdrawal requests from our platform.
We want to assure you that our platform is a trustworthy broker that processes numerous successful withdrawals daily for traders worldwide. We are fully committed to honoring all compliant withdrawal requests. The suggestion that we do not pay out funds is not accurate.
To help us understand and resolve the specific issue you are facing, we encourage you to contact our support team directly. They can investigate why your deposit attempts were unsuccessful and provide further assistance.
You can reach our dedicated support team by submitting a support request directly through the "Help - Support Service" section within the Pocket Broker app or website, or by sending an email to support@pocket-broker.com. Our team is ready to help you promptly and provide the assistance you need!
Best regards,
Pocket Broker Team
Reply from Pocket Broker
Dear trader,
Thank you very much for your 5-star review!
We are delighted to see your positive rating. We see that you have included some numbers in your feedback. If you are requesting assistance with a specific account or transaction, we are here to help. For the fastest and most effective support, please contact our support team directly. They are best equipped to assist you with any specific questions or issues you may have.
You can reach our dedicated support team by submitting a request on our platform or by emailing us at support@pocket-broker.com.
We are grateful to have you as a part of our community and look forward to assisting you!
Best regards,
Pocket Broker Team
if you dont want to waste your life dont just deposit on pocket option.
i have won planty of trades so i was goinf to withraw my money then the real game start about selfie verification . trust me it is a scam the first account i thought it was my fault to get ban but they ban me 2nd time two my all documents was correct but they still ban me with a silly excuse. iam just telling you dont just dont...
November 9, 2025
Unprompted review
Be careful with pocket option they are…
Be careful with pocket option they are alledgely taking your money and leave you broke. You are putting your money at your own risk, I have lost everything even my house because of pocket option.
November 7, 2025
Unprompted review
Reply from Pocket Broker
Dear Simon,
We are genuinely sorry to hear about the significant financial losses you have experienced, including the loss of your home. Such a situation is undoubtedly devastating, and we extend our deepest sympathies for what you are going through.
However, we must address the specific allegation that our platform "takes your money." This is categorically false. Pocket Broker is a legitimate and regulated broker. All trading activity on our platform is executed based on live market movements. We do not control market outcomes, nor do we take client funds for ourselves. Profits and losses are a direct result of market volatility and individual trading decisions.
It is important to note that while you have experienced losses, there are also clients who achieve profitability on our platform. The outcome for any individual trader depends on a multitude of factors, including market knowledge, strategy, risk management, and market conditions. Trading binary options carries an extremely high level of risk, a fact clearly stated in our General Terms of Service and mandatory risk warnings. The loss of essential life assets indicates a fundamental mismatch between the product's risk and the capital being risked.
While we cannot influence market results or reimburse trading losses, we are committed to promoting responsible trading. We strongly advise all our clients to utilize our educational resources, risk management tools, and demo accounts to thoroughly understand the risks before engaging in live trading.
We regret that your trading journey led to such an outcome. If you have any specific questions or concerns, please contact our support team through support requests on our platform or via email at support@pocket-broker.com. Our support team will help you promptly!
Best regards,
Pocket Broker Team
May name is Niyitegeka Alikam help…
May name is Niyitegeka Alikam help peplear
November 5, 2025
Unprompted review
Reply from Pocket Broker
Dear trader,
Thank you very much for your 5-star review! We are delighted to see your positive rating!
We see that you are seeking assistance. For the fastest and most effective assistance, please contact our support team directly, as they are best equipped to address any specific questions or issues you may have. You can reach our support team by submitting a support request on our platform or by emailing support@pocket-broker.com.
We are grateful to have you as part of our community and look forward to assisting you with any issues you may have!
Best regards,
Pocket Broker Team
This is even worse than a casino, disguised as a trading platform
Well… well… well… I have been trading on this platform since January this year, and honestly, the whole interface looks more like an online gambling site than a legitimate trading platform. The flashy colors, sounds, and design all seem aimed at creating excitement rather than providing a serious trading environment.
And about their widely promoted OTC “synthetic” market on the social media? Let’s just say it’s anything but transparent. The platform’s behavior often seems to adapt to your trading patterns - no matter what strategy you try, they seem to turn against you. That’s not how real market trading works; that’s how you design a system to keep traders losing just enough to stay hooked.
Now, let’s talk about their so-called trading and “regulation.” I’ve personally experienced random closing delays and even had multiple demo trades marked as break-even after clear wins. This should *never* happen under normal conditions.
As for their claimed regulation — they cite the “International IBC Regulation Act 2014” from Mwali. The issue? That license reportedly expired over two years ago, and even when active, it came from a jurisdiction with virtually no real financial oversight. In short, this isn’t the kind of regulation that gives traders confidence or protection.
At the end of the day, PocketOption feels like a flashy casino disguised as a trading platform. If you’re serious about trading, look for a broker that’s transparent, properly regulated by authorities like the FCA or CFTC, and doesn’t rely on synthetic markets to keep you spinning the wheel.
UPDATE - 5 November 2025:
I appreciate your response to my review, and I stand by everything I wrote. I will not follow your suggestion to take this privately - transparency matters, and everyone deserves to know what is happening behind the scenes. I have already verified my account details with Trustpilot, so there is no need to redirect this matter elsewhere. I expect accountability and a public resolution, not hidden conversations.
November 1, 2025
Unprompted review
Reply from Pocket Broker
Dear Łukasz,
We’re sorry to hear about your experience and appreciate you taking the time to share your thoughts.
If your comments refer to trading activity or issues on the platform, we kindly suggest reaching out directly to the official support team through the contact information provided on the website.
We genuinely regret any inconvenience you’ve faced and thank you for your understanding.
Kind regards,
Pocket Broker Team
I'm using mobile wallet can I use it in…
I'm using mobile wallet can I use it in your company?
October 28, 2025
Unprompted review
Reply from Pocket Broker
Dear Ibrahim,
Thank you for reaching out and sharing your question about using a mobile wallet on our platform. We completely understand your concern and appreciate the opportunity to clarify how this works.
Yes, you can use your mobile wallet to make deposits with Pocket Broker. However, we’ve reviewed your recent transactions and noticed that your latest deposit attempt was unfortunately unsuccessful and wasn't credited to your account. To resolve this issue, our team has already created a dedicated support request on the platform to connect you directly with our Finance Department.
To proceed, please attach a screenshot of the SMS confirmation for the mentioned payment. The screenshot should include the following information:
- Amount
- Recipient
- Transaction status
- Transaction ID
- Date and time
Once this information is received, our Finance Department will immediately investigate the case with the payment provider and ensure your funds are either credited or refunded as quickly as possible.
We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and cooperation. Should you need additional assistance or clarification, please contact us anytime through your support request on the platform or by email at support@pocket-broker.com. Our team is always ready to help!
Thank you for your understanding and trust. We look forward to resolving this for you promptly.
Best regards,
Pocket Broker Team
Deposit doesn't reflect on the trading…
Deposit doesn't reflect on the trading platform.
October 21, 2025
Unprompted review
Reply from Pocket Broker
Dear trader,
Thank you for taking the time to leave your review and share the issue you are experiencing.
We are truly sorry to hear about the difficulties you have faced with your deposit and sincerely apologize for any inconvenience this has caused. While most deposits are processed within minutes, in rare cases, payment providers may experience technical delays or additional verification steps that can temporarily affect transaction speed. We completely understand how important it is for you to have your funds credited promptly, and we want to reassure you that such cases are always handled with the utmost care.
For the swiftest assistance, we kindly ask you to create a new support request under the “Deposits” category on the platform and attach all relevant transaction details: such as the deposit amount, date, payment method, and confirmation receipt. This information will allow our Finance Department to immediately investigate your case with the payment provider and provide you with an update as soon as possible.
We greatly appreciate your patience and cooperation during this process. Rest assured that your funds remain safe and our specialists will handle your case with the highest priority until it’s fully resolved.
Thank you once again for bringing this to our attention. We value your trust and remain committed to providing you with a reliable and transparent trading experience.
Best regards,
Pocket Broker Team
Reply from Pocket Broker
Dear Malik,
Thank you so much for your positive review and high rating! We truly appreciate your support. It’s wonderful to hear your kind words about our trading platform. Knowing that you find it a good and reliable tool for trading truly motivates our entire team. We’ve built Pocket Broker with one clear goal — to make trading simple, intuitive, and accessible to everyone, regardless of their experience level.
Every improvement we release, from interface updates to performance optimization, comes from the feedback of traders like you who use the platform every day. Your satisfaction shows us that we’re moving in the right direction.
If you ever have ideas for new features or see something that could make your trading experience even smoother, we’d love to hear from you at support@pocket-broker.com.
Thank you for being part of the Pocket Broker community. We wish you continued growth, confidence, and success in your trading journey!
Best regards,
Pocket Broker Team
Great Trading Experience with Pocket Option
I've been trading with Pocket Option for quite some time now, and my overall experience has been very positive. The platform is easy to use, fast, and offers a wide range of assets to trade. I appreciate how intuitive the interface is — even for short-term trades, everything runs smoothly without major lag or execution delays.
What I value most is the reliability of withdrawals and deposits. Every transaction I’ve made so far has been processed quickly, and I’ve never faced issues with receiving my funds. That gives me a strong sense of trust in the platform.
The educational section and demo account were also really helpful when I first started. They allowed me to practice and test my strategies before trading live. Customer support has been responsive whenever I had questions, which is another big plus.
Of course, trading always involves risks, and proper strategy is essential, but from my personal experience, Pocket Option is a legitimate and reliable broker for anyone looking to trade binary options or digital assets. I’m happy with the service so far and plan to continue trading here.
January 24, 2025
Unprompted review
Reply from Pocket Broker
Dear trader,
Thank you so much for your incredibly detailed and thoughtful 5-star review. We are truly grateful that you took the time to share such a comprehensive account of your positive journey with Pocket Broker. Reading about your experience in your own words is immensely rewarding for our entire team.
We are absolutely delighted to hear that you find our platform easy to use, fast, and equipped with a wide range of assets that meet your trading needs. Knowing that the interface is intuitive and that your trades execute smoothly, even during short-term strategies, is precisely the seamless experience we strive to deliver for every client.
Your comments about the reliability of withdrawals and deposits are significant to us. Establishing and maintaining trust through consistent and timely financial transactions is a cornerstone of our service, and we are thrilled that this has been a key factor in your positive perception of our platform. It is also wonderful to know that our educational resources and demo account provided you with a solid foundation when you were starting, and that our customer support team has been responsive and helpful.
We agree that trading involves risks and that a solid strategy is essential, and we are honored that you have found Pocket Broker to be a legitimate and reliable partner in your trading endeavors.
Should you ever have any questions or require assistance, our dedicated support team is always available through support requests on our platform or by email at support@pocket-broker.com.
Thank you for being a valued member of our community. We are committed to continuing to provide you with the high-quality service you deserve and look forward to supporting your trading success for a long time to come!
Best regards,
Pocket Broker Team
Rigged platform,I've been learning…
Rigged platform,I've been learning about trading for two years now,but all the knowledge I've gain doesn't work on this platform,I just lose money here,and never make anything
September 30, 2025
Unprompted review
Reply from Pocket Broker
Dear Ashdeeth,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your negative trading experience and the frustration it has caused. We understand that consistently losing funds despite your efforts and knowledge can be incredibly disheartening.
We want to assure you that Pocket Broker is a regulated broker committed to providing a fair trading environment. The prices and charts on our platform reflect real-time market data from our liquidity providers, which we cannot control or manipulate. The financial markets are inherently volatile, and even with a solid understanding of trading principles, losses can occur due to unpredictable price movements.
We encourage all our clients to make use of our risk-free demo account. It is an excellent tool for testing strategies and building confidence without financial risk. We also provide a wealth of educational resources to help traders at all levels refine their approach.
We take your feedback seriously. If you believe a technical issue has affected your trades, we invite you to contact our support team directly through support requests on our platform or at support@pocket-broker.com with details such as particular trade IDs. This will allow us to investigate your specific concerns thoroughly.
Thank you for bringing your concerns to our attention. We hope to have the opportunity to assist you with any questions or concerns you might have!
Best regards,
Pocket Broker Team
We suffered considerable losses based…
We suffered considerable losses based on this service's false promises. POCKETBROKER is allegedly regulated by the International Regulators, but they has not acted on multiple complaints, they only regulate for local compliance, They provides no investor protection and takes no responsibility for cross-border cases. This has allowed platforms like them to operate unchecked, didn’t seem to be operating directly under the licensed firm, even though the broker ultimately facilitated it all. Clients have suffered considerable losses based on this service's false promises. They implemented impractical withdrawal restrictions and abandoned all support. There have been mutiple sucessful class actions fighting and with legal help for full remuneration. We didn’t stop fighting to recover. This was only possible through official aid and persistent advocacy. Potential customers should proceed with the highest level of vigilance.
June 10, 2025
Unprompted review
Reply from Pocket Broker
Dear Reviewer,
We're sorry to see your 1-star rating. We must address several important points for the benefit of the Trustpilot community.
First, we would like to clarify that your review appears to be promoting an external website, "Merrillpath.com," rather than reflecting a genuine experience with our platform. We feel it is our duty to warn Trustpilot community: This review is not authentic. It is a form of advertising for another service, which may also be a scam itself. These entities often create fake negative reviews to lure individuals with promises of better returns or fund recovery, only to defraud them further. We strongly urge Trustpilot community to exercise caution when encountering reviews that promote external websites or recovery services, as these may present financial risks.
Pocket Broker maintains regulatory compliance appropriate to our services. The claims in your review about regulatory status and operational practices do not align with our actual business operations. Our platform also provides clear information about trading terms and conditions, and we encourage all users to review these carefully on our official website before engaging in trading activities.
We also need to emphasize that Pocket Broker processes numerous successful withdrawals daily for our clients, and we're committed to processing all compliant withdrawals. We take all client concerns seriously through our official support channels and have dedicated processes to address issues. For any genuine concerns about our platform, we encourage users to contact us directly through our official support channels at support@pocket-broker.com or via support requests on our platform, where our team is available 24/7 to assist.
We remain committed to providing a fair and secure trading environment and addressing legitimate client concerns through proper channels.
Best regards,
Pocket Broker Team
Over 20 Emails, 14 Days Waiting, Still No Refund ⚠️ If this can happen to me, it can happen to any trader – your funds are never safe with Pocket Option– A Complete Breach of Trust My Full Case with
Over 20 Emails, 14 Days Waiting, Still No Refund ⚠️ If this can happen to me, it can happen to any trader – your funds are never safe with Pocket Option– A Complete Breach of Trust
My Full Case with Pocket Option
1. The Beginning – The Deposit
On 13 August 2025, I made a deposit using Vodafone Cash, which was officially listed as one of the available payment methods on Pocket Option’s platform.
The deposit immediately appeared in my account dashboard with the status “Pending.”
According to Pocket Option’s own Payment Policy, deposits are supposed to be credited instantly, or at most within 24 hours in exceptional cases.
Despite this, my funds remained stuck in “Pending” far beyond the promised timeframe.
---
2. Contacting Support
I reached out to support multiple times and provided everything they requested:
Screenshots of my account clearly showing the pending deposit.
Full transaction details from Vodafone Cash.
The Deposit ID: 83765632.
Their first response was that my case had been “forwarded to the financial provider for investigation,” but they gave no clear timeline, no deadline, and no commitment.
---
3. The 14-Day Waiting Period
After many emails back and forth, support finally told me:
> “Please wait 14 business days for the investigation to complete and for the funds to be returned.”
I respected their request and waited patiently until 19 August 2025, without raising additional pressure, trusting their process.
---
4. Contradictions After Waiting
After the waiting period expired, instead of resolving the issue, the situation became even more confusing:
First, I was told that the funds had already been refunded.
Then, they suddenly asked me for additional documents, specifically an official payment statement (PDF) from Vodafone Cash.
This request was unreasonable because:
1. Vodafone Cash does not issue PDF statements directly through their app.
2. The app itself prevents direct screenshots due to security restrictions.
Even so, I still provided them with photos of my transaction history taken from a second device as proof.
Despite this effort, they refused again and repeated the same impossible demand.
---
5. The Shock – Removal of the Payment Method
Instead of solving the problem, on 14 August 2025, I was suddenly informed:
> “Unfortunately, this payment method is no longer available for you. The limitation is set by the financial provider and cannot be lifted.”
This restriction was applied only to my account, with no explanation, no proof, and no reference to their own Terms of Service.
Shortly after, I confirmed that Vodafone Cash was completely removed from my account’s available deposit options.
---
6. Why This Is Serious
This is not a simple “technical delay.” It is a chain of actions that clearly shows:
My funds were withheld indefinitely.
My trusted payment method was removed without warning.
The platform applied restrictions personally and selectively to my account.
In reality, this is no different from illegally holding client funds while shifting the blame onto a “payment provider.”
---
7. My Conclusion
After more than 20 emails exchanged, countless proofs submitted, and contradictory responses from support, I have completely lost hope in resolving this issue through normal communication.
I am fully prepared to provide:
All screenshots of my pending deposits.
Full copies of my email correspondence with support.
Images of my account showing that Vodafone Cash was removed.
My experience proves that even when you follow every instruction, provide every piece of evidence, and respect every deadline, Pocket Option can still fail to honor their commitments.
This is no longer just about money — it’s about trust, transparency, and accountability.
---
⚠️ Final Note to Other Traders:
Do not assume that payment methods shown on the platform are permanent or guaranteed. My case shows they can be removed suddenly, while your money remains stuck. Always keep screenshots, emails, and transaction records — you may need them when the platform fails to keep its promises.
August 13, 2025
Unprompted review
⚠️ WARNING: My worst trading experience with Pocket Option ⚠️
Trustpilot Review:
⚠️ WARNING: My worst trading experience with Pocket Option ⚠️
I deposited 250 EGP through Vodafone Cash more than 14 days ago. Support clearly told me to wait 14 days (until July 19) for the refund process to be completed. I respected the deadline and waited patiently.
Today the deadline has passed, but no refund was processed. Despite sending my Vodafone Cash details over 10 times, all I receive are repeated copy-paste replies with no action.
Details were always the same:
Name: Nader Eldamshary
Number: +201011606691
This is unacceptable. Ignoring a client for over 2 weeks while holding their money is nothing but fraud and unprofessional behavior.
I will keep updating my review until the refund is completed. Transparency and credibility are missing here, and I strongly advise traders to be careful before trusting this platform.
Thank you for your reply.
I acknowledge that you claim the refund was “processed” on July 29, 2025, but the reality remains unchanged: the pending amount has still not been credited to my account. Whether you say the transaction was queued for 16 seconds or processed by your acquirer is irrelevant until the funds are actually visible on my side. As of today, that money is still missing.
Additionally, another unresolved issue remains: the Vodafone Cash deposit option, which was suddenly removed from my account. Until this method is restored, I cannot verify or retry deposits through the same channel that was originally used, which only makes the situation worse.
What troubles me further is the inconsistency in your process:
First, I was asked to wait 14 days for resolution.
Then, you told me the refund had been sent.
Now, after weeks of communication (over 20 emails), you are still requesting additional documents that you know are impractical to provide in the specific PDF format you demand.
This clearly shows a pattern of contradictions and unnecessary delays instead of providing a real solution.
To be absolutely clear:
The funds are still missing on my side.
The Vodafone Cash method is still unavailable in my account.
Your repeated requests for documents are only prolonging the issue rather than solving it.
Unless both the funds are credited and the deposit method is restored, I cannot consider this case closed.
After countless emails, contradictions, and broken promises, I have reached my final conclusion.
This is no longer about the missing 250 EGP or the technicalities of Vodafone Cash being removed from my account. This has become something far greater: a matter of trust, dignity, and personal respect.
From day one, I complied with every single request you made — waiting patiently through the 14-day period you imposed, resending the same details multiple times, and even providing evidence and screenshots despite your repeated contradictions. Yet in return, all I received were endless excuses, shifting deadlines, and demands for impractical documents that you know cannot realistically be provided.
You say the refund was processed, yet the funds never appeared. You say the restriction was set by a provider, yet you apply it selectively without transparency or accountability. You remove a payment method I relied on, and then you deflect responsibility.
At this point, it is clear that you have no intention of honoring your commitments. And therefore, I will honor mine: this has now become personal.
I will close my account, and I will dedicate myself to exposing what has happened here on every platform available — Trustpilot, Forex Peace Army, trading communities, and social channels. This is no longer about money; it is about making sure every trader knows exactly how you treat your clients and how fragile the so-called “policies” of your platform really are.
You may block my account, you may ignore my emails, but you will not erase the truth. For me, this is now a fight for my dignity.
— Nader Eldamshary
August 6, 2025
Unprompted review
Reply from Pocket Broker
Dear Nader,
Thank you for your review and for bringing this matter to our attention. We sincerely apologize for the frustration and delay you have experienced regarding your refund. We have thoroughly investigated your case and can confirm that your refund of 250 EGP was successfully processed and sent from our end on July 29, 2025. The transaction was queued for just 16 seconds, and the funds should have been received by your M-Pesa account within 3 business days following this date. We have received no notifications from our payment acquirer indicating any errors or issues with this transaction.
We understand your concern about not seeing the funds in your account and want to assure you that we are committed to resolving this matter for you. To help us investigate further with our payment partners, we kindly request that you provide an official payment statement from your M-Pesa account. This statement should cover all transactions from July 29 to August 5, 2025, and must be in electronic PDF format, issued directly by M-Pesa support. This document is essential for us to file a formal complaint and trace the transaction on the financial provider’s side.
We appreciate your patience and cooperation as we work to resolve this. Once we receive the required statement, we will escalate the case immediately with our acquirer and keep you updated throughout the process. Please send the document to our official support team via email, who are standing by to assist you promptly and individually.
Best regards,
Support Team
WARNING
WARNING: Pocket Broker is a complete scam!
This platform is not for real Forex trading. The prices on the platform are fake and not real market prices, clearly designed so that users cannot make profits.
The platform uses IBs (Introducing Brokers) to promote it and runs aggressive social media campaigns targeting young people, showing “trustworthy-looking” individuals and promising quick riches, which is all a scam.
If you are considering trading, stay far away from Pocket Broker and choose regulated and transparent platforms that actually protect your money. This platform is a clear fraud.
December 17, 2024
Unprompted review
Reply from Pocket Broker
Dear Client,
We are sorry to see your one-star rating, and thank you for providing your feedback. We are deeply concerned by the serious allegations in your review, which we need to address directly.
First, we must point out that Pocket Broker is a genuine and trustworthy broker with a global client base, and we operate with complete transparency and integrity.
The core of your criticism questions the legitimacy of our trading environment. We feel it is crucial to state unequivocally that we cannot influence the charts or pricing in the Forex markets. All trading instruments and strike price settings are displayed dynamically based on the real-time data from the liquidity provider. We do not have the ability to adjust these parameters, and any suggestion that our prices are "fake" or "designed" for client losses is a complete falsehood. This is evidenced by the many clients who have successfully profited and withdrawn funds from our platform. We process numerous withdrawals daily and are committed to honoring all compliant withdrawals.
Furthermore, we are a fully regulated broker, and details of our licensing can be found in the "Regulatory Environment" section on our website's homepage. Our commitment to compliance is demonstrated through our strict adherence to all applicable financial regulations. We have implemented robust Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures to prevent illicit activities and ensure a secure trading environment for all our clients. We engage in standard industry marketing practices. Working with affiliates is a common, legitimate practice across the entire financial services industry.
We stand firmly by the fairness and security of our platform. Should you have any specific questions or issues, please contact our support team through support requests on our platform or at support@pocketoption.com so we can assist.
Best regards,
Pocket Broker Team
poor customer service i had deposited…
poor customer service i had deposited 30$ a week before and it never came the customer service replies me after 1 or 2days with just saying that they are investigating and its been like a week
August 5, 2025
Unprompted review
Reply from Pocket Broker
Dear Moiz,
Thank you for bringing this issue to our attention. We are genuinely sorry to hear about the frustration and inconvenience caused by the delay in your $30 deposit.
We have looked into your account and can confirm that the funds have now been successfully credited to your trading balance. We sincerely apologize for the unusual delay you experienced.
We understand your concern when a deposit does not arrive instantly. While the vast majority of deposits are processed within minutes, we recognize that in rare cases, various technical issues with payment providers can create unexpected delays that are beyond our immediate control. Please rest assured that when deposits are made following the correct instructions, your funds are always safe.
In this case, the delay was due to an investigation initiated by the financial provider, which required additional time to resolve. We also want to clarify that our support team has always been engaged with your case and provided responses in a timely manner. We strive to address all user concerns as quickly as possible, and we’ll continue refining our processes to serve you better.
If you have any further questions or need assistance, please don’t hesitate to reach out to us directly at support@pocketoption.com or through the support system on our platform. Our team is committed to helping you promptly and ensuring a smooth experience moving forward.
We appreciate your understanding, and thank you for allowing us to resolve this matter.
Best regards,
Pocket Broker Team
good trading app
August 4, 2025
Unprompted review
Reply from Pocket Broker
Dear Sajib,
Thank you for your 5-star review! We're delighted to hear you're enjoying Pocket Broker as your trading platform of choice. Our team works hard to maintain a seamless, user-friendly experience, and feedback like yours makes it all worthwhile.
We're particularly pleased that you find our app meets your trading needs. Whether you're using our web platform or mobile app, we strive to provide all traders with reliable execution, competitive payouts, and innovative features to support their trading journey.
As we continue improving our services, we'd love to hear any specific features you particularly enjoy or suggestions you might have. Our support team is always available at support@pocket-broker.com if you need assistance or have questions about getting the most from Pocket Broker.
Thank you for being part of our trading community. We look forward to serving you for many more successful trades to come!
Best regards,
Pocket Broker Team
SCAMMER
SCAMMER , THEY STEAL PEOPL'ES MONEY BY MANIPULATING THE SYSYTEM
August 2, 2025
Unprompted review
Reply from Pocket Broker
Dear Khaled,
Thank you for your feedback. We are genuinely concerned to read your review and the serious allegations you have made.
We take all claims of unfair practice with the utmost seriousness. We want to assure you that Pocket Broker operates with complete integrity. We cannot influence the chart. Our platform's execution and pricing are based on live data from our liquidity provider. The system is not designed to, and cannot, target individual traders. Please rest assured that Pocket Broker is a genuine and trustworthy broker with many clients globally, and many of them have made profits and successfully received their withdrawals on our platform.
We understand that trading can be frustrating, especially when experiencing losses. However, allegations of theft and system manipulation are grave and factually incorrect. We are committed to providing a fair trading environment for all our clients.
To properly investigate your specific concerns, we need more information. If you have any specific questions or issues, please contact our support team through support requests on our platform or at support@pocket-broker.com. Our support team will help you promptly!
Best regards,
Pocket Broker Team
I liked this platform from the very…
I liked this platform from the very first moment I discovered it, and in my short experience since I started trading here, I can say it delivered exactly what I was hoping for. I like that there are multiple trading modes, which fits me well, and the range of tradable shares is impressive.
July 15, 2025
Reply from Pocket Broker
Dear Ricardo Aguirre,
We’re happy to hear about your positive experience since you started trading with us!
Offering multiple trading modes and a wide selection of tradable shares is something we focus on to meet different traders needs. Your feedback encourages us to keep improving and providing a platform that fits traders like you.
Thanks for choosing us!
Best regards,
Pocket Broker Team
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