would like To help each other.dislike don't withdraw but not pay.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a versatile broker with many beneficial conditions. There were so many payment options and I couldn’t understand which one I should have used. In any event, I chose a crypto payment Ethereum f... See more
Company replied
The overall amount of payment methods, and the whole sysytem is impressive,. Because I havent seen so much, and it was very convenient. What I liked is that it's very quick if you do crypto, and you d... See more
Company replied
This broker had +100% on deposit for Lunar Year, end of Febuary, so I joined. To me, the biggest difference that I found is the copytrading. I copy from a few top guys, and for some reason this broke... See more
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Company details
Written by the company
If you’re looking for a complete trading experience with many assets, trading tools and devoted client support, Pocket Broker is a great option. Pocket Broker is a renowned online trading platform offering a range of financial instruments in various types of trading. Pocket Broker has cultivated a global community of users by providing exceptional trading conditions. The company offers a proprietary trading platform with a user-friendly interface for both desktop and mobile devices. It includes various trading tools, including social trading, tournaments, and analytical resources. MetaTrader 4 and MetaTrader 5 are available for more convenient trading. With access to an extensive selection of over 100 trading assets and no commission policy, Pocket Broker is one of the most appropriate options for beginners and seasoned traders. Customer support is available around the clock via various methods such as live chat, email, support requests. The platform allows communication with fellow traders and exchanging trading ideas. Pocket Broker has a low-entry deposit and a risk-free demo account that will enable you to blend into trading more smoothly. With quick trade execution, cost-effective trading, and overall robustness, you will get the best experience possible. Join the community of Pocket Broker traders now!
Contact info
Costa Rica
- pocket-broker.com
3.3
Average
252 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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I placed a withdrawal request and the…
I appreciate support for their response. If truly a refund was made, then it never arrived cause I have been waiting and it is yet to arrive. You saying that the refund was made and was used, literally means that your platform is corrupt and unsafe or the broker who handled my withdrawal is corrupt. I haven't seen, received or used any refund from you and I'm yet to trade cause I'm waiting for my refund. Do well to refund me.
I placed a withdrawal request and the money was taken from my account you then declined my withdrawal request when my account is fully verified. I contacted your support team, they asked me to place another withdrawal request without refunding the money that was taken from my account for the first withdrawal request that I placed. I contacted your support team again and told them that they're yet to refund the money that was taken from my account for the first request and the replied me with same thing. I think it is a RED FLAG to take money from someones account with crediting them and then you ask them to place another withdrawal request. I want you to refund the money and let me place another withdrawal request.
June 17, 2025
Unprompted review
Reply from Pocket Broker
Dear Noab,
We sincerely appreciate you taking the time to share your concerns regarding your withdrawal experience, and we're sorry to hear about any frustration or confusion this situation has caused. We understand the importance of having complete clarity and confidence in our financial processes for you.
After conducting a thorough review of your account activity, we can confirm that your initial withdrawal request was indeed canceled on June 17th at 16:25:20 UTC +2 due to incorrect payment details. What is important for us to clarify is that the full amount was automatically and immediately returned to your trading account balance at that exact moment. This is our standard procedure designed to ensure your funds remain accessible without delay. We can see from your account records that the returned funds were subsequently used in your trading activities, which you're welcome to verify at any time through your complete trading history, available in the "Profile" - "Trading History" tab of your account.
We understand your frustration regarding the initial withdrawal process and regret that our support team's communication didn't make the automatic refund process clearer during your interactions. There was never a point at which your funds were missing or unaccounted for. The system is designed to maintain continuous balance accuracy, even when withdrawals require correction. The immediate return of funds to your balance is precisely why our team suggested submitting a new withdrawal request with the correct details.
We've taken your feedback to heart and are using it to improve both our processes and communications. Our support team has been reminded to provide more detailed explanations in such cases. Please note that our support team is always available at support@pocket-broker.com to assist you with any withdrawal issues or address other account-related questions. You can also reach out to our support team by creating a support request on our platform as you did.
Thank you for giving us the opportunity to address your concerns. We're always here to help!
Best regards,
Pocket Broker Team
Facing withdrawal problem
I used Iq option first & made a request for withdrawal, they declined making lame excuses, i tried 7 times still same response.. someone told me to use pocket broker, last night i made a withdrawal request with pocket broker & they did the same as i had bad experience with previous broker.. now i have made another withdrawal request, i hope it gets cleared this time .
June 12, 2025
Unprompted review
Reply from Pocket Broker
Dear Farhan,
Thank you for sharing your concerns regarding your withdrawal experience. We sincerely regret to hear about the frustration you've faced with the previous broker and appreciate you giving Pocket Broker an opportunity to serve you better. We want to assure you that we take all withdrawal requests seriously and process them in accordance with our policies.
We understand your apprehension, given your past experiences, but we want to clarify that Pocket Broker has processed numerous successful withdrawals for traders worldwide daily, demonstrating our commitment to honoring compliant trading activity. We've implemented verification steps to protect our users' funds, maintain a secure trading environment, and ensure compliance with financial regulations.
Regarding your withdrawal decline reason and current withdrawal request, we'd be happy to look into its status for you. For the fastest assistance, we recommend contacting our support team directly by creating a support request in the "Withdrawals" history or emailing support@pocket-broker.com with details. This allows us to provide personalized assistance and clarify any specific requirements for your case. Our team is always available to assist you in resolving any issues that may arise.
Thank you for your patience and understanding as we work to resolve your issue. We're committed to ensuring you have a positive experience with Pocket Broker and hope to restore your confidence through our services.
Best regards,
Pocket Broker Team
My trading exprience is limited to…
My trading exprience is limited to crypto so I went for this boker since the platform looks easy and they have many asset options compared to other companeis. Not disappointed, everything is fine
June 12, 2025
Unprompted review
Reply from Pocket Broker
Dear Wu Ming E,
Thanks for sharing your experience!
We’re glad to hear that the platform met your expectations, especially as you branch out from crypto. Pocket Broker is designed to be approachable yet versatile, offering a wide range of assets to suit all trading styles.
If you ever need help navigating new instruments, our support team is here for you.
Best regards,
Pocket Broker Team
They helped me
I traded mainly on the pocket broker app. And you know no differences at all from the web platform. Same great features that helped in my trading, including great analytical insights. This mobile trading saved a big slice of my time, no need to sit for hours and wait. It’s simple, I set a timer and then check out whether the trade is successful or not. I like this way of trading.
June 11, 2025
Reply from Pocket Broker
Dear Dhanuka,
Thank you for your honest and detailed review of us! It truly makes our day to receive such positive feedback from our customers. It shows us that we’re on the right track 😊
We are happy to hear that you are enjoying your time trading with our mobile application! We designed it to ensure that the differences between the web and mobile platforms are minimal. This way, you can trade anytime and anywhere, as long as you have a WiFi connection. We also worked hard to include a variety of tools, like analytical insights and charting indicators, to enhance your trading experience!
It is also great to hear that you have discovered the trading style that suits you perfectly. It really plays out quickly and is super easy to execute trades, even if you are just starting out as a trader.
If you have any questions about the platform or need assistance, you can always rely on us!
Best regards,
Pocket Broker Team
Scammers they know very well how to eat…
Scammers they know very well how to eat your money
June 11, 2024
Unprompted review
Reply from Pocket Broker
Dear Gliceria,
We sincerely regret to hear about your negative experience and appreciate you taking the time to share your feedback. At Pocket Broker, we take all customer concerns seriously and strive to provide a transparent and fair trading environment for all our users.
We would like to understand better the specific issue you encountered. If you could provide more details about your experience—such as any particular transactions, account activity, or support interactions that led to your dissatisfaction—we would be happy to investigate further and address your concerns directly.
Please rest assured that our platform operates with strict compliance, and we process numerous successful withdrawals for our clients on a regular basis. If you believe there has been an error or unfair treatment, we encourage you to contact our support team at support@pocket-broker.comwith your account details so we can review your case personally.
We value every client and are committed to resolving any issues fairly and promptly. Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Best regards,
Pocket Broker Team
Deposit missing
I made a deposit to my Pocket Broker account, but it was never credited. It’s been several days now, and I still haven’t received the funds. I contacted support right away, and all they keep saying is that “the provider is still investigating.” No updates, no timeline, no accountability, just the same canned response over and over. This is unacceptable, especially when dealing with people’s money. I feel completely ignored and frustrated. Be cautious if you’re thinking of depositing with Pocket Broker. This experience has been nothing but stressful.
Update: the deposit was finally credited to my balance.
June 5, 2025
Unprompted review
Reply from Pocket Broker
Dear trader,
Thank you for bringing this matter to our attention. We're pleased to confirm that your funds have now been successfully credited to your account balance, and we sincerely appreciate you taking the time to share this update.
We completely understand the frustration you experienced during this process, and we sincerely apologize for the inconvenience caused by this deposit issue. While most deposits are processed within minutes, like the previous deposits you made, we recognize that in rare cases like yours, various issues with payment providers can create unexpected delays beyond our immediate control.
Our records indicate that we have been providing updates as soon as we receive them from the payment provider. We understand your frustration with the lack of a definitive timeline. Unfortunately, the financial provider did not provide a definitive timeline in this case. However, please be assured that we have continued to follow up with them to pursue a resolution, as we always do in such cases.
We truly value you as a client and appreciate your understanding as we worked to resolve this matter. Your feedback helps us improve our services, and we've already shared your experience with our finance and support teams to implement necessary improvements.
If you encounter any other issues or have questions, please don't hesitate to contact our support team at support@pocket-broker.com. We're always here to help!
Thank you again for choosing Pocket Broker. We look forward to continuing to serve you.
Best regards,
Pocket Broker Team
Profitability
Broker provided some decent profitability rates what I trading.
Up to 90%, sometimes
June 7, 2025
Reply from Pocket Broker
Dear Kevin Domínguez,
Thank you for taking the time to share your thoughts on our profitability rate!
We are thrilled to hear that you are enjoying trading with us, especially since we have a range of assets that boast a profitability rate of over 90%. We completely understand that profitability is a top priority for traders, which is why we made sure our rates are as high as possible to help you maximize your profits!
Should you have any questions, please do not hesitate to contact us. Our team is ready to help you out!
Best regards,
Pocket Broker Team
Trading here is as simple at counting…
Trading here is as simple at counting to 10... no cap. Since the time is fixed and all of that
June 7, 2025
Reply from Pocket Broker
Dear Kirati,
Thanks for your feedback!
Glad to hear the simplicity of our fixed-time trading setup is working well for you! At Pocket Broker, we aim to keep things straightforward without compromising on performance.
If you ever want to explore deeper tools or strategies, we’ve got those too. Thanks for sharing your experience!
Best regards,
Pocket Broker Team
That AI tool is able to analyze…
That AI tool is able to analyze effectively but I don’t rely on its signals fully. It still needs some improvements. In general, the trading journey is going pretty well here. o((⊙﹏⊙))o.
June 4, 2025
Reply from Pocket Broker
Dear Andres Rios,
Thanks for your feedback!
It's great to hear that your overall trading experience is going well. We appreciate your thoughts on the AI tool — while it's designed to support your analysis, we agree it's important to approach it as a complement to your own strategy. Your input helps us improve, and we're glad you're finding value in the platform.
Keep up the good work, and let us know if you need any assistance along the way!
Best regards,
Pocket Broker Team
Signed up for the quick trading but…
Signed up for the quick trading but stayed for stocks. They have demos too., which is a nice bonus
June 1, 2025
Reply from Pocket Broker
Dear Daniel J.,
Thanks for sharing your experience!
We're glad to hear that the quick trading feature brought you in, and it's great to know you've found value in the stock offerings as well. Our demo accounts are there to give traders a risk-free space to test strategies and get comfortable with the platform — happy to see it’s been useful to you.
If you ever need help exploring other instruments or tools, our team is here to assist!
Best regards,
Pocket Broker Team
Scam 100% ,
Scam 100% ,, refused my withdrawal and blocked my account without reason.
May 30, 2025
Unprompted review
Reply from Pocket Broker
Dear Ashkananov,
Thank you for your message.
We understand your frustration and sincerely regret any inconvenience caused. Please note that your account was blocked due to a violation of Clause 2.2 of our General Terms of Services Agreement. Currently, we are communicating with you via email regarding the refund of your deposit. You have provided some information, but to complete the refund process, we still require additional details from you.
We kindly ask you to continue the conversation with our support team via email so we can resolve the matter as soon as possible.
Please be aware that, due to the violation, you will not be able to reopen or create new accounts with us.
Thank you for your understanding.
Best regards,
Pocket Broker Team
Reply from Pocket Broker
Dear Pedro Juárez,
Thank you very much for your feedback.
We’re happy to hear you could explore different assets for the first time with us. It’s always important to look for new trading opportunities in various markets. To make it happen, we provide a sufficient range in both quick and forex modes, such as stocks, currencies, commodities, crypto and indices.
Please feel free to contact us if you have any other questions or suggestions.
Best regards,
Pocket Broker Team
Because the win trade he convert into…
Because the win trade he convert into loss
May 28, 2025
Unprompted review
Reply from Pocket Broker
Dear Abdulrehman Faiq,
Thank you for your feedback.
We understand how frustrating it can be when a winning trade appears as a loss. Please note that all trade results are processed according to our platform’s rules and market conditions at the time of the trade’s closure.
If you believe there has been an error or discrepancy in your trades, we encourage you to contact our support team at support@pocket-broker.com, with specific details so we can review your case thoroughly and assist you further.
Best regards,
Pocket Broker Team
Pocket broker has something more than…
Pocket broker has something more than just offering shares and high payouts. Most of all I appreciate general chats where I can communicate with other traders from different countries. Each of us share great trading ideas, recently I used a signal from one of the best traders on EURUSD and managed to earn more than 150 dollars when I opened a long position.
May 26, 2025
Reply from Pocket Broker
Dear S. Nogueira,
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying not only the trading conditions but also the vibrant community within our general chats.
It's inspiring to see traders from around the world connect, share insights, and support each other’s success. Congratulations on your recent profit in EUR/USD — well done! 💪
By the way, if you ever need assistance or have suggestions, we’re always here to listen and help.
Best regards,
Pocket Broker Team
Was quite ok for a beginner
I traded with AI a bit, but now I like more trading from signals I get + notifications I set for price breakouts. Appreciate fast withdrawals with Pocket broker too.
May 21, 2025
Reply from Pocket Broker
Dear Nguyen Pascua,
Thank you very much for taking the time to share your feedback.
We strive to provide a user-friendly and complete trading environment, regardless of the trader's experience. Our AI-trading mode, current time up or down trading signals, and analytics and trading strategies apps refer to the entire set of tools that primarily aim to assist traders in making better decisions.
In turn, various withdrawal methods, such as fast crypto and e-wallet payments, ensure convenient and stress-free processes.
Please feel free to contact us if you need any assistance.
Best regards,
Pocket Broker Team
Indices payouts
Overall, pocket broker trading is good, but the payouts for indices are kindalow🫤
May 19, 2025
Reply from Pocket Broker
Dear Juan Fernandez,
We appreciate your opinion about the payouts for various indices.
One of our top goals is to provide favourable and reasonable trading conditions. We understand the impact of fees and costs on a trader's efficient trading. For our services, we charge only with payout percentages on the profitable trades, excluding any other commissions.
You're right that payouts for indices are lower than for some forex and stock assets. There is a way to increase this number by depositing more than $1000 and receiving higher account status, which allows for increased payouts and market discounts.
Should you have any other questions, you're welcome to contact our support team.
Best regards,
Pocket Broker Team
I thought some buttons that are on the…
I thought some buttons that are on the platform are more for marketing purposes than practice. Market, gems, chat that was hard to understand for what purposes and perks, I could use it. Same feeling about support, is it helpful for real. Actually, after trying it, yes, everything can be used for good. Good example, their support that always helped me to sort out smth I didn’t catch.
May 12, 2025
Reply from Pocket Broker
Dear Baraka Gichuru,
We truly value your feedback on this important matter!
Hearing that our technical support team was able to help you navigate around our platform and understand some of its features is great news. Should any doubts or questions arise, please make sure to reach out to us via the support chat or by creating a separate ticket. Best of luck in your trading journey!
Best regards,
Pocket Broker Team
Trading exotics
Initially I was planning to stick to trading majors, so like eurusd and similar. Mostly because I though there's going to be some problmes with liquidty for more exotic currencies. Was suprice to find out that it's not the case at all! I made a number of good plays with USDND and it was actually one of my most successful trading sessions
May 10, 2025
Reply from Pocket Broker
Dear Ronaldo Reyes,
Thank you very much for taking the time to share your experience with us.
We’re happy to know that trading exotic currency pairs worked well and provided notable results.
We understand that the final goal of any trading experience is to constantly become a profitable trader. From our side, we ensure traders are provided with the necessary instruments to achieve such goals. For example, the mentioned exotic pairs were added to diversify the trading portfolio and capture more volatile moves, leading to greater results.
If you require help, you can always ask for anything from our support.
Best regards,
Pocket Broker Team
reliable
I like how easy was the account opening process, and the fact that you can register with your gmal account. Makes things faster and easier. The app is easy to follow, didn’t took me long to learn where the important staff is :)
I am a new trader, but still, I feel like Pocket Broker safe enough for tryin stuff and learnding the trading
May 8, 2025
Reply from Pocket Broker
Dear Thabo Mailot,
Thank you for your review!
We're thrilled to hear that you found the account opening process quick and easy, and that registering with your Gmail account made things even smoother. We strive to provide a simple and user-friendly experience, especially for new traders, so it’s great to know that our platform has helped you get comfortable quickly.
It's also wonderful to hear that you feel safe experimenting and learning the ropes with Pocket Broker. We’re committed to providing a reliable platform where you can confidently grow your trading skills.
If you have any questions or need assistance along the way, feel free to reach out!
Best regards,
Pocket Broker Team
Reply from Pocket Broker
Dear Adamu Letich,
Thank you for sharing your experience!
We understand that learning trading is not the easiest of tasks, so we are doing our best to help our traders navigate this challenging environment.
Should you have any more questions, please feel free to create a ticket anytime—assisting you is our top priority!
Best regards,
Pocket Broker Team
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